Very professional. On time, great job, fair prices. Couldn't ask for more…read moreFive stars and thanks

Non responsive. I called this contractor to bid on a whole house plumbing installation for a…read moreremodel project. After waiting for a few weeks for an estimate, he wouldn't return phone calls.

Do not use!! They set appts for salt w/o asking and will not change, saying "we are only in your…read morearea once every 4 weeks." Doesn't matter your reason. AVOID!!!!

Great customer service from beginning to end! The employees were timely and efficient and made us…read morefeel very informed along the way. I would highly recommend this company!

This company was good with getting us set up with a water softener for our home. Got us scheduled,…read morecame out and got things installed, the unit has worked fine ever since. The problem seems to arise when you have an issue and need them to be responsive! We are renting the unit - this is an intentional choice and comes from prior experience - we know our water is very hard and needs attending to. We chose to rent knowing that if we had problems with the unit a timely service call was only a phone call away... WRONG! I contacted this company for a service call - the first one we have needed so far - the lady on the phone assured me that they want to get to me as soon as possible! I called on Thursday and she said she wanted to try to get them out before the weekend so we didn't go without water softening all weekend. She tells me they will get back to me that same day about an appt. They do call me later that day but cannot see me until Monday. She felt badly that I would need to wait the few days but that was the soonest they had. I felt like this was very reasonable and made the necessary changes for the Monday appt to work with our schedule! My husband came home from work early to accommodate this need to have a service call during his business hours. We waited the entire 2 hour window that they give for their calls and no one shows up. I called to find out that the service call was actually scheduled for A Monday... but that Monday was another 2 weeks out!!! They told me I had the appt all wrong. How did I do this when they were so concerned about me making it through ONE weekend without soft water - now I had to wait 2.5 WEEKS! I have had to make NUMEROUS phone calls about this situation - each time I am told I will get a call back to get things situated but that call never comes. I am the one who has to reach out. The person on the phone can never answer the questions, they have to contact a different department, for instance, scheduling or service - which in theory is fine, except that they do not call you back. I believe this company has decent products - their softener has been nice for us - however, when you need service they are extremely lacking! Whether that is in customer service in general or the ability to get to their units in a timely fashion to get it serviced, it's been frustrating and undependable! Our unit completely malfunctioned and was running for 24 hours straight, burning up our well pump. Meanwhile we are dealing with terrible ramifications of now untreated water as we wait for service. This extended wait time is costing us as the hard water is damaging our laundry, surfaces, plumbing, etc... Just beware: servicing does not appear to be their speciality and takes at least 2+ weeks to accommodate established customers.

I've had this company install a water system for me twice now (should've learned after the first…read moretime). House #1: The water wasn't terrible, but it had an odor and a slight yellow tint. They recommended the $5,000 Kinetico CP Series system, so I went with it. I was told it would last 5 years with minimal maintenance--just adding salt and changing a filter every few months. When they installed the system, they ignored my request to use the basement slider and instead brought the equipment down the stairs, leaving rubber marks from the cart tires all over the steps. About 18 months later, the water quality declined again. When I called them out, they said the tank's media bedding had gone bad and needed to be replaced--for another $1,200. They blamed the water quality, saying if it were better, the system would've lasted as promised. (they only charged me 1 service fee though even though they stopped out twice) House #2: I (regretfully) went with the same Kinetico CP Series, though I was told it was slightly different this time. Apparently, the previous salesperson had been fired for making false promises and selling customers unnecessary equipment--a red flag I wish I had known sooner. I will say the new sales rep seemed honest and helpful. The system has now been installed for exactly 3 months. The salt level is fine, and the filters are clean. Despite this, the system suddenly stopped working. The water here is very hard and yellow, and it stains everything--so I called immediately to avoid further damage. They told me they couldn't send a technician for at least 4 weeks. Four weeks to address a failed water system in a home with extremely hard water is unacceptable. The technician who called me told me to bypass the system they installed, hoping that might help with the yellow water and staining. I'm no expert in water systems, but I do know one thing--if bypassing the system was the solution, I wouldn't have spent thousands of dollars on it in the first place. I bought the system to eliminate the yellowing, so how does turning it off make any sense?!? I strongly do not recommend this company. Poor product longevity and terrible support turnaround. Buyer beware.

Kevin Canney came to my home the day I called to say my old water softener had quit working . He…read moreshowed me the metal filings and said this particular water softener was no longer being manufactured and with the age being 13 years it was time to replace the softener. I had a time crunch requiring the new softener to be the next day. Kevin assured me the unit they sold would be great and could be installed the next day! Perfect for me. The installer who came the next day was very kind and professional and within less than two hours my new one was installed and ready to go and my old one was hauled away. Canney's Water Solutions has been delivering salt to me for the past 13 years so I knew I could trust Kevin Canney to take good care of my needs for the new softener. I recommend Canney's Water Solutions for your water softener needs. Great value....great service!

Canney's has always provided prompt, competent, and friendly service. We have used them for years…read morefor our water softener and the delivery of water softener salt. They even helped fix a plumbing error committed by someone else!

Fred made his annual service call. On time, professional and this year wearing a mask…read more Fred is always provides great advice and is a wonderful resource. Highly recommend AIM and especially Fred.

Wonderful product and service. Fred is fantastic. Been dealing with them for several years and…read morewe are very happy.

Responded promptly Transparent in diagnostics…read moreVery knowledgeable Pleasant interaction w tech

Who cancels 30 minutes before your appointment?…read more Tim does! Requested service at my cottage for a few smaller things. An hour into my drive he calls to cancel stating a couple of emergencies. Very disappointed with service and lack of character.

The house we just purchased had a water softener installed by Lane Soft Water. I wasn't sure it was…read moreworking correctly. Lane came out the next morning to inspect it and had it back up and running the same day. He even gave me a lesson on how the system works and issues to watch for.

Installed my water softner with no issues. Two years later, thought I was having a problem with it…read moreso I gave them a call. They stopped out the next day and tested everything, turns out everything was fine (operator error!). My parents also use them for salt delivery. Even when they are not scheduled for a delivery, if the company is delivering in the area, they always knock on the door to check and make sure my parents are all set. Fair pricing, experienced and professional with the personable, friendly service that you'd expect from a small town business.

Great experience! Was way quicker to get in our home to get our water system installed than any…read moreother company we talked to. He was very friendly and explained everything and if we had a question afterwards, he always answered! Pricing was reasonable and he worked with us on what we needed so good value! I would highly recommend this company for any water treatment you may need!

He does good work and my insulation works as it should…read more He's fair and does the job asap I recommend him for any plumbing issues.

I've used Town & Country a few times over the years for plumbing repairs, a new shower install, and…read morewhen they installed my hot water tank, and they've always been great to work with. Most recently, I had a small leak in an elbow connection that was in a pretty difficult spot to access. They were able to come out the same day, communication was excellent, and the repair itself took only about 30 minutes. The price for the service call was fair, the work was done quickly, and everything has been working perfectly since. It's nice to find a company that's reliable and responsive. Mark W

We have had a leak in our summer cottage for over a year- a leak that would only show up…read moreintermittently. After intense searching and trying different solutions, the slow leak persisted. Finally, last Saturday we concluded that the water was coming from inside the plumbing wall. I called Town and Country this morning, and was given an appointment for tomorrow, which would work, but require that we delay our return home. The person who answered the phone said there was a possibility that a technician might be freed up today. At noon we received a call from "Dave" of Town and Country. He said he was "20 minutes away". Dave came, diagnosed exactly where the leak in our drain piping was ( inside the plumbing wall). He carefully cut away the wood for access, in such a way the it can be easily reconstructed. He reconfigured the PVC drain assembly perfectly, and also rebuilt the under sink drain piping assembly. Work was fast and excellent...and the mysterious leak has finally been fixed! A very positive experience! Excellent work by "Dave" and excellent response by Town and Country Plumbing! Paul E.