Deon is very knowledgeable and took the time to clearly explain the work being done on my carrier…read moreductless unit. He responded promptly and arrived quickly to provide support. He never rushed through the job and made sure I was completely satisfied with both his findings and the quality of his work. His pricing was also reasonable. I highly recommend Deon for his professionalism, expertise, and excellent customer service.

I paid $582 for this service: $200 in cash and $382 through Zelle…read more Unfortunately, the technician spent more time complaining than actually doing the job. He first spent about 30 minutes checking the unit, then gave me the price and left to buy the part. After that, he spent another 2.5 hours fixing his car before coming back. When he returned, he spent less than 30 minutes repairing the unit and then rushed to leave because he had another job. While he was here, he complained that the attic was too hot and even asked for help fixing his car. The AC worked right after he repaired it, but it stopped working again within 30 minutes. Since he had already left, I contacted him and asked him to come back to fix it again. He came back the next day but did not really do anything. He said the unit was making sound and running. He didn't even go up to the attic to double check again. so he claimed the outside unit needed to be cleaned. He then quoted me $400 per unit, for a total of $1,200 to clean three units, which I believe was extremely overpriced. I told him to clean only one unit first so we could see if the AC would work, but he refused and left immediately. On the same day, I had to call another company to schedule service. I paid another $200 for the repair, plus $290 to clean the outside unit, and the AC has worked without any issues since then. The other specialist told me that DC Air had installed the replacement part in the wrong area, which caused the unit to stop working again. I found this company on Yelp and saw that it had a Yelp Guarantee, but after this experience, I no longer trust these so-called reviews and guarantees. It is better to find someone through friends or people who have actually hired and recommended them before.

Spoke to him two times, he was very professional and knowledgeable. something came up on my side i…read moredidnt get to call him but i plan on doing so based on my experience so far. i would recommend this person.

We've worked with George off and on over the past three years and he has consistently been…read morereliable, hard working and knowledgeable. He does quality work and is thoughtful about how he approaches different situations and problems. He recently went above and beyond, taking the time to secure one of the last of a discontinued HVAC unit that we needed as a replacement. This saved us thousands of dollars and undoubtedly took him a significant amount of time and effort. I'm confident in his work and wholeheartedly recommend him.

I hired James to install a new through-the-wall air conditioner and haul away my old AC. Great…read morecommunication, reasonable price. He and his co-worker were polite, professional, and clean. I also hired James' team to clean out another AC unit 5 years ago, and they did a super thorough job. That unit is still working great. Highly recommend their services.

I am beyond satisfied with Elite Air Conditioning and Beyond!…read more James, the manager, was very communicative throughout the entire scheduling and quoting process. It was easy to find a time that worked. He also answered all our questions quickly and clearly. The technicians who came were very professional. They asked if they needed to take off their shoes, which I really appreciate. I offered them foot covers instead, as we are a shoes-off home. They were very kind, informative, and not only did the job, but cleaned the area around where they worked after they were done. They were on time, which is a huge in NYC and asked before moving their truck in our parking space instead of assuming, which again, is a huge thing in NYC. I am very pleased and the costs were very reasonable. I definitely would recommend this service and if I need future AC needs, I know who to call! Thank you!

My project was to install a Ductless Mini-Split system comprising a 36,000 BTU condenser and (3)…read moreductless air registers on the 2nd floor of my 2 family. A few weeks earlier I found NGM HVAC quite randomly on yelp when I had a misc. in-the-wall AC issue. George serviced the AC and I was impressed with his knowledge and polite friendly demeanor. I started to discuss my intent to replace the noisy wall AC units on the 2nd floor with a quiet ductless mini-split system. Over the next week George and I communicated by email and phone, shared ideas and sketches, discussed no. of air registers, mounting locations, system capacity, line routing, etc. During these discussions, I become more and more confident in NGM and their expertise and interest in the project. The project proposal was very detailed and priced fairly as well. The work began a few weeks later and took only 3 days to complete. The team of (4) left the work site clean and neat each day. Workers were 100% focused on the project tasks. It was not easy mounting the heavy condenser up high on the house where I wanted or routing the line-sets through the tight very hot attic space, but there were no complaints throughout and end product was impressive!! From this brief project experience, In my opinion, George is one of only a few business owners I met over the years that truly appreciates your business, holds himself to a high standard, and makes sure you are happy with the work he does for you.

My ac broke in the middle of summer and NGM and George have been so helpful. They quickly helped me…read moreset up a temporary solution while they found me a permanent one! They have been prompt, professional and easy to communicate with. Thank you so much NGM!

Perfect experience. Straight to business, installed 2 splits in less than 2 hours and left no mess…read morebehind. Polite, courteous. Just the perfect transaction that you'd want with a project like this. Also, very knowledgeable. They noticed an issue with the original plan, pointed out some problems with the wall and suggested a much safer alternative. So far everything is working great and my 2-story house is perfectly cool in this hot weather.

They wanted $400 to install a $550 a/c through-the-wall unit. This seems excessive by any measure.read more

I renovated my home and decided I didn't want a steam boiler and individual large air conditioners…read morealong with steam radiators for heat but still needed both Heat and Cooling. I contacted Amerikhomes and made an appointment for Leon to swing by to get an opinion on a new system. He came on time and recommended a mini split system as the solution which would be my primary source for both heating and cooling. We agreed on a system and moved forward with the installation. He ran the piping/wiring and drainage for the units in each room but didn't mount the units until the sheetrock was up. Once the sheetrock was up, he mounted the units and brazed the piping. He advised fittings was not the way to go because as time passes, it may produce a leak and because all the piping is inside the wall, it'll be very difficult to get to whereas brazing is more a permanent connection so he sealed each location via brazing. This was not a 1 time visit. The installation required a multitude of visits to complete. Once everything was installed and ready to be powered on, we went ahead and briefly tested it. The A/C was blowing ice cold and the Heat was nice and warm. No issues during the summer with the A/C but when winter came, a serious problem started to occur. In heat mode, the defrost came on which in itself is not unusual but what was is the fact that it would not turn off. The defrost cycle continued to run to the point where the inside units would start building up frost and ice and the only way for the unit to start heating up again was if you turned off all the indoor units and turned them back on. I contacted Leon to inform him and he couldn't find any issues with his work and that it has to be the unit. Justifiably, he will have to charge me to troubleshoot the unit to pinpoint the problem. For months, Leon and the vendor went back and fourth pointing out the possible causes for the issue but the vendor continued blaming Leon's work and Leon kept explaining that the issue was with the unit so they would not pay him to troubleshoot the unit itself. At this point, we were at the "tail end" of winter and ended up putting up with powering down all the units and powering them back on when the defrost issue started. It took months back and fourth with the vendor and manufacturer that winter had already passed and heat was no longer needed. Towards the end of summer I decided to take matters into my own hands and go based on what Leon mentioned to me being possible causes. he told me that it could be one of 3 things. Either a bad thermistor, a bad controller board or not enough Freon. Well, I know the charge was good because Leon had tested the unit countless times in front of me and the PSI was the same each time. I started with the cheapest item which was to purchase 3 thermistors. Tested each new thermistor and swapped them out. Upon testing the old ones, I found them to be functioning correctly but decided to leave the new ones in place anyways. Well... If the Thermistors were good and the PSI was within range, then the only other item according to Leon is the Controller board but would have to pay out of pocket since the manufacturer would not take responsibility and would charge me $678.00 for the controller. Keep in mind that i already spent thousands on the unit and the installation just to spend spend loads more on an expensive part for a brand new unit less than 1 year old. I refuse to further fund the manufacturer and decided to get the part on my own. I found a controller board from china for less than half the cost the manufacturer charged me. The part arrived ~ 3 weeks after I purchased it and went ahead that same day to swap it out. I took pictures of each part to make sure I put everything in the right place once disassembled. Long story short, I completed the swap. Also had to "de-bug" the system for it to recognize the indoor units. The whole process took me a good 3 hours. It was not cold enough to test because the temps outside were in the mid 60's so I had to wait until it got colder to turn the heat on. 3 weeks have passed where the heat needed to be used and finally started using the heater. After crossing my fingers, the unit, after 4 hours of being ran went into defrost (as it should) but came out of it as it supposed to do. It has been 3 months and not a single time did the defrost get stuck. LEON WAS RIGHT! Despite not charging me for the work/advice, he gave me the information to figure out what the problems could be. I have to say Leon was excessively patient during this whole headache and charged me not a penny more than the cost for the installation. Most installers would have said "everything on my end is good. Good luck dealing with the manufacturer" but Leon stuck around through the rough patches. He is fair on price, knowledgeable and patient. I will always use him for future reference anything HVAC related... I advise/recommend you to do the same.

Excellent service. He was the only one that message back with pricing and time availability. When I…read morecalled to schedule, I explained what was wrong with my boiler and again explained to me his pricing and he said he should be able to fix it in a reasonable amount of time. He asked if I had any heat and I said "no" and he said he would be able to come later in the evening which was beyond his business hours. He said he would call when he was on his way and once he got here he went straight to work. Very knowledgeable and has a pleasant demeanor as well as decent pricing.

Jay is the best. He's been repairing my units for years. Excellent diagnostician. Another company…read moreinstalled my units. They did a bad job. I'm sure Jay and Royalty would install properly from the beginning.

He not only fixed my boiler issue, he walked me through the process and taught me how to…read moretroubleshoot should anything ever arise in the future. 10/10!

Prime Air Group has been my go-to HVAC company for the past year and a half, and I couldn't be…read morehappier with their service. I've used them three separate times, twice to inspect my contractor's work after an apartment renovation, and most recently for a minor repair on my split system AC. Every single visit has been professional and thorough. What I appreciate most is how much time they take to explain the technical details of what they're looking at and what needs to be done. It's clear they actually want you to understand the work, not just take their word for it. Their most recent visit was during a heatwave, and they still managed to get to me promptly and fix the issue quickly. I'll absolutely continue using Prime Air Group going forward and would recommend them to anyone in NYC looking for reliable, honest HVAC work.

Extremely professional and trustworthy AC installation and maintenance service. Have used them…read moremultiple times to install new ductless mini splits and for some repairs. Would recommend