The storage unit is fine, but the business practice is dishonest. They pulled a complete bait and…read moreswitch with pricing. Never was it explicitly mentioned that $100 for a 10x10 was only an introductory price. In the "fine print" is where it was mentioned that the price could revert to "standard rate" of $170. Once I called I was told we could negotiate and they offered $137. In other words, once you sign a deal then the negotiation begins. Sure, buyer beware, but in 2026 this is a lazy and unethical business practice.

The rate increases were too high so we decided to move out of the storage unit. Upon getting to the…read moreback of the unit, many of our things were destroyed by rat urine and droppings. We had to throw out a lot of things. I would expect for $260 a month, the rodents would be kept in check but apparently our rent was not going to pest control.

Staff has been extremely helpful. After a monster snowstorm, they cleared out a walkway right away…read moreto my unit so I could get in. When I needed a bunch of boxes but they wouldn't fit in my car, they loaded them up their personal cars and took them to my house. Very courteous and easy to work with. Also the first month is free.

DO NOT RENT HERE, SNAKE AT THIS LOCATION. I saw a snake…read moregoing in and out of storage unit. I tell the mansger about it. HE DID NOTHING. One week later we come back from out of town and this time the snake was inside our unit. we almost pass out. Thay have rats and the place is not safe, stay away from this place.

I shopped for a few quotes in nearby locations in the area and ultimately chose Public Storage for…read morethe following reasons: Location: It is closeby and also happens to be by my preferred dry cleaners. Price: They had a $1 for the first month and 15% monthly discount deal if you booked online. However, when I called they had an even better deal of 50% off the first month and a 25% off monthly discount plus taxes/fees/add-ons of course. Facilities: It's new. It's clean. It's secure. Service: I received excellent customer service here both face-to-face and over-the-phone. They were knowledgeable of their services and explained all the necessary details about renting out a space. They also provided much feedback about their facilities. They were prompt, friendly, and incredibly helpful during the sign-up process as well as during my first visit to check out their facilities. In addition, Public Storage has been around for years and is a reputable storage company which also helped to convince my overall decision to rent out a unit from them.

I needed a climate controlled storage solution that could meet my needs. Just when I was about to…read morelose hope, I found one at this facility. I booked it and have already begun using the space. The facility is clean and it is easily the best choice that I made in choosing this location. I received a follow-up call from the manager, Brittney, who was incredible. She was very knowledgeable and assisted with my reservation. I appreciate Brittney's leadership and how she takes pride in ensuring her facility is the gold standard.

5 stars for Brenese, 1 star (less if possible ) for Scarlett:…read moreI recently returned a U-Haul truck to this location and had one of the most polarizing customer service experiences I've ever encountered--all in the span of a few minutes. When I arrived, the system was down, making it impossible to log our return via the usual method. I noticed the store door was open, so I walked in to ask for help after hearing the phone line had a 45-minute wait. That's when Scarlett shouted at me--yes, shouted--"We're closed!" There was no greeting, no explanation, just immediate hostility. I calmly explained the situation and was relieved when another employee, Brenese, stepped in. She kindly explained that the system was down and gave clear, helpful instructions on how to proceed with our drop-off. Her tone was professional, calm, and understanding--exactly what you hope for when something isn't working and you need guidance. Meanwhile, Scarlett continued to simmer in the background, muttering a passive-aggressive "AND because we're closed" under her breath--just loud enough to hear. When I asked her to repeat herself, she doubled down with the same tone. I told her directly, "You don't need to be so rude," because the truth is, she was extremely rude, unnecessarily aggressive, and completely unprofessional. Frankly, she has no business working in a customer-facing role. Scarlett's behavior was not just bad--it was unacceptable. If I were a manager, I'd consider retraining or reevaluating whether she belongs in this position at all. Her attitude is damaging to your brand. Now, on the complete opposite end of the spectrum: Brenese is a gem. After helping me inside, she even walked out to check in the truck in front of me to offer peace of mind. She went above and beyond--without being asked. Her customer service was exceptional, and her professionalism saved the experience. Give Brenese a raise, a promotion--something. She's the reason this review isn't one star. To management: If you're reading this, Scarlett could learn a lot from watching how Brenese treats people. Frankly, so could a lot of people. Scarlett's presence is a liability. Brenese is an asset.

Horrible experience here. Purchased $150+ online shipping supplies for pick up at store and it was…read moreready for pickup. I dropped by 3 days after to collect them and found out that they did not even have them ready for collection. Had to wait 15 minutes for the staff to fulfill my order, funny how I paid for items to be ready for pick up only to arrive at the store to watch them pick the items. What made it worse was one of the items I ordered was super low in stock- the main reason why I order for pickup and guess what? Sold out. Hah. After a week of letting the bad experience go, I found the cherry on top of this bad experience- one of the medium boxes had a large COCKROACH hiding, wedged in between the flattened edges. I'm done. Good luck going to them for your next move. I wish I didn't have to give a star to be able to submit this review.

THE DEFINITION OF A BAIT AND SWITCH. We originally toured the space and got a storage unit in May…read more2026. As a heads up- the pricing they have online is a complete scam to get people in. When we toured the facility and locked in a space turns out the office manager told us that's only the online pricing that's not what they actually offer. Then we agreed to a new price and continue to move forward. Then the next month after we had declined the insurance they charged the additional $40 for the insurance. After we went into the office to discuss the additional unauthorized charges, they only removed one months worth of the charge. Now it is July, and we received a notice in the mail stating that our storage unit was now $242 a month when we had originally agreed on a price of $120. The hundred dollar increase is absolutely outrageous. I don't think this manager or company understands at all what customer service means. When we try to ask about the pricing increase the gentleman behind the desk told us he could bring it down to $205. Why the price increase if they're able to change the price on site? Whatever standards or benchmarks that they're using to justify this pricing increase seems fabricated. When we told them we wanted to end our services with them, the gentleman behind the desk, said that we needed to be out that same day. After paying for an entire billing cycle and our billing was not to renew until August 9. It seems as though this company is committing theft because we've paid for the entire billing cycle. Please stay away from this company they do not care about customer service. It seems they only want to grease their pockets. Additionally, I have reached out to a local new source to run a story on the horrible business practices of this company. And if this company chooses to respond with a phone number and tell us to call them, we will not be calling you. What you did was wrong.

The manager is great! Answered all our questions and didn't even bat an eye when we changed our…read moreminds on which unit we wanted. Definitely recommend!

Used them to tow a car that was wrongfully parked in my parking spot for almost a day... and on a…read moreweekend. It took over an hour and a half to get to my neighborhood, but that's because the tow truck had to do other tows as well... so quite understandable. The tow truck didn't do any damages to any of the cars, and the receptionist on the phone was super nice and friendly. If I ever needed a car to be towed, I'll definitely call again for their assistance.

Over $600 for expired safety sticker. ‍ And they claimed my…read moreregistration was expired. It was NOT expired. Looks like "someone" took the yearly registration stickers. I'm waiting for DMV to send new stickers. I was away for a week. I came back and couldn't find my car. Thank God I had an AirTag in it. If I police car had seen my car, before they ticket my car they would check DMV to see if it was registered. As I left I heard the diver say: I'll bring in 5 tonight to the lady at the cashier window. These people are thieves.

Randall helped us move from NoVa to MD Eastern Shore. The crew was outstanding, friendly, and very…read moreefficient in their work. We actually enjoyed the time spent with them, making the process less chore-like. Everything arrived safe and sound and the crew was diligent in helping us arrange the furniture in the right places. Highly recommend considering Randall for your move. Yes, prices were fair and similar to others.

Edit: Susan. Stop playing with me. I have a check from your very company's name. And I have a text…read morefrom Earl. I'll add the screenshot since you wanna play games. They poorly packed my stuff into my two storage units. Some things broke or were smooshed. They stole extra $40 from me and gave me a poor lie for why they did it. They had to send me a $40 check after I called them out on it. Their boss wouldn't believe me and defended them, almost to the point of scolding me for accusing them of stealing... only for their lead mover to apologize to me with a weak ass lie. Edited to elaborate, since Susan continues to be in disbelief and refuses to think it's possible her employees would do such a thing and to make all of you potential customers aware of my experience: I counted out my cash out loud maybe 3x. The lead mover saw that I had multiple $20 bills amounting to hundreds of dollars. I laid some of the $20s in piles on my vehicle dashboard and counted out the cash to the amount that I owed, rounded to the nearest $20. When I gave him the money to count, he gave a fake sigh and shook his head and said I was $40 short. I didn't believe him and asked him to count again. He said I owed $40 more. So, I gave it, but I felt lied to. After that, I still tipped them smh. I shouldn't have. He left and I recounted all my money. Now I was short $40, meaning if we subtracted what I owed to them from what I withdrew from the ATM and also subtracted the tip, I should not be missing extra $40. I did the math multiple times and brought it up to Susan and the company. They accused me of lying and trying to steal from THEM. Susan said "it's only $40! I'll just send you a check. It's only $40." (Mover's name here) later texted me and apologized and said he got confused. He said when he counted the money, he set the $40 aside in his sock because it was tip. That's why he asked for $40 more. That doesn't make sense? When he counted the money in front of me, he never put any money in his sock. He just counted the money and looked me dead in the eyes and said I owed $40 more. I also didn't include tip until AFTER he said I owed $40 more and we settled what I owed first. Susan, the reason why I didn't pick up when you called today (8/10/26) is because you showed me months ago that you are argumentative and not interested in listening to me or believing me. I already know you're gonna argue like before and probably pressure me to take my review down. I took months to post this review because I knew you'd do this, call me and claim I'm lying or have your business confused with another. But if you thought that, if you truly couldn't find me in your data base, then why did you call me just now? Looks like I was in your data base after all.

Schedules an appt Saturday am to see the units for myself. Ram was very helpful and answered all…read morequestions and concerns that I had. Ended up renting a unit the same day. Ram made the entire process very easy. Clean facility and live the convenience of their app. Getting in an out without having to punch in the code and paying thru the app is so helpful. I've read low ratings due to rent going up, etc. For now, 5 stars. If anything unpleasant happens, hope not, I will definitely update this review. I depend on yelp reviews for pretty much everything and take them into consideration prior to making a decision.

Tried to check in, but the one staff member there was too busy trying to break into his own…read morecar(apparently he had left his own keys in his car) to have time to help any of the customers like myself to check in. While I could access the property and the level where my storage unit is, I could not take possession of it . This all occurred around noon, when the store is supposed to open around 9 am on sundays