On line presence is totally screwed up. Can't even pay my bill. An IT nightmare...and they don't…read moreseem to care.

They charged me an extra $18/month for renters insurance that I had already bought and provided the…read morepolicy information to them upon initial payment for my storage unit in August 2025. When I called them yesterday to make the next three months' worth of payment, the manager, in the most ambiguous way possible, indicated they will refund the $18 if I send them another copy of my renters insurance. Furthermore, they never provided me with a copy of the rental agreement or any kind of similar documentation that shows the agreed-upon rental rate, or proof of payments that insures they won't re-neg on the agreed-upon rate, which is now very worrying given the number of comments on this Yelp page touching on the exact same issue. I don't understand why self storage facilities such as this one have to be so shiesty.

The storage unit is fine, but the business practice is dishonest. They pulled a complete bait and…read moreswitch with pricing. Never was it explicitly mentioned that $100 for a 10x10 was only an introductory price. In the "fine print" is where it was mentioned that the price could revert to "standard rate" of $170. Once I called I was told we could negotiate and they offered $137. In other words, once you sign a deal then the negotiation begins. Sure, buyer beware, but in 2026 this is a lazy and unethical business practice.

The rate increases were too high so we decided to move out of the storage unit. Upon getting to the…read moreback of the unit, many of our things were destroyed by rat urine and droppings. We had to throw out a lot of things. I would expect for $260 a month, the rodents would be kept in check but apparently our rent was not going to pest control.

I stopped by the office to get some assistance regarding my reservation. I was concerned. I believe…read morethe gentleman goes by the name of V. He took the time to assist me and he was very knowledgeable. Without realizing it, he addressed my concern and made the process seamless. He is awesome and I appreciate his assistance during such a stressful time in my life.

great rental experience, it was easy and only took 15 minutes. I was able to rent and put my stuff…read moreaway on the same day.

I needed a climate controlled storage solution that could meet my needs. Just when I was about to…read morelose hope, I found one at this facility. I booked it and have already begun using the space. The facility is clean and it is easily the best choice that I made in choosing this location. I received a follow-up call from the manager, Brittney, who was incredible. She was very knowledgeable and assisted with my reservation. I appreciate Brittney's leadership and how she takes pride in ensuring her facility is the gold standard.

At this point if I could give negative stars I would!!!…read more We have had storage here for several years. Before you rent here you should realize several things 1: your rent will go up significantly each year. Unfortunately even if it would be cheaper to go somewhere else for storage you stay because you figure that's easier than moving all of your stuff. I probably could have just added a room onto my house for the price i paid for storage here. 2: There are never enough carts and the ones they do have are broken and crappy. AND the worst thing is, we moved all of our stuff out this weekend since it was the end of the month. The unit was completely emptied out over the weekend. I called on Monday the 31st and asked how to cancel. I was asked if it was emptied and unlocked. I said it was emptied but my husband did not know he needed to take the lock off and I would do it. I was not told it had to be done before closing that day. I worked until 9pm and was not able to come and unlock it and leave the lock and keys until this morning at approximately 6:30 am. I received a call from Public Storage this morning saying since it is the 1st of the month I will have to pay an entire months worth of rent since I had not taken the lock off and returned the keys yesterday AND had I given them a heads up this would not have happened! I did call yesterday!! Charging people a whole months worth of rent for bringing the keys back on the 1st is ridiculous and very poor business practice! What ever happened to pro rating, you don't charge people a full months rent when they move in on the 10th or 15th, you pro rate it. I would be happy to pay for 1 days rent on the unit but asking me to pay an entire months rent on an empty unit when the keys were returned on the 1st is RIDICULOUS!!!! Do yourself a favor and DONT rent here!!!!!!!

5 stars for Brenese, 1 star (less if possible ) for Scarlett:…read moreI recently returned a U-Haul truck to this location and had one of the most polarizing customer service experiences I've ever encountered--all in the span of a few minutes. When I arrived, the system was down, making it impossible to log our return via the usual method. I noticed the store door was open, so I walked in to ask for help after hearing the phone line had a 45-minute wait. That's when Scarlett shouted at me--yes, shouted--"We're closed!" There was no greeting, no explanation, just immediate hostility. I calmly explained the situation and was relieved when another employee, Brenese, stepped in. She kindly explained that the system was down and gave clear, helpful instructions on how to proceed with our drop-off. Her tone was professional, calm, and understanding--exactly what you hope for when something isn't working and you need guidance. Meanwhile, Scarlett continued to simmer in the background, muttering a passive-aggressive "AND because we're closed" under her breath--just loud enough to hear. When I asked her to repeat herself, she doubled down with the same tone. I told her directly, "You don't need to be so rude," because the truth is, she was extremely rude, unnecessarily aggressive, and completely unprofessional. Frankly, she has no business working in a customer-facing role. Scarlett's behavior was not just bad--it was unacceptable. If I were a manager, I'd consider retraining or reevaluating whether she belongs in this position at all. Her attitude is damaging to your brand. Now, on the complete opposite end of the spectrum: Brenese is a gem. After helping me inside, she even walked out to check in the truck in front of me to offer peace of mind. She went above and beyond--without being asked. Her customer service was exceptional, and her professionalism saved the experience. Give Brenese a raise, a promotion--something. She's the reason this review isn't one star. To management: If you're reading this, Scarlett could learn a lot from watching how Brenese treats people. Frankly, so could a lot of people. Scarlett's presence is a liability. Brenese is an asset.

Horrible experience here. Purchased $150+ online shipping supplies for pick up at store and it was…read moreready for pickup. I dropped by 3 days after to collect them and found out that they did not even have them ready for collection. Had to wait 15 minutes for the staff to fulfill my order, funny how I paid for items to be ready for pick up only to arrive at the store to watch them pick the items. What made it worse was one of the items I ordered was super low in stock- the main reason why I order for pickup and guess what? Sold out. Hah. After a week of letting the bad experience go, I found the cherry on top of this bad experience- one of the medium boxes had a large COCKROACH hiding, wedged in between the flattened edges. I'm done. Good luck going to them for your next move. I wish I didn't have to give a star to be able to submit this review.

The manager is great! Answered all our questions and didn't even bat an eye when we changed our…read moreminds on which unit we wanted. Definitely recommend!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 4526 Daly Dr is no exception. Our Chantilly storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Daly Dr and Centreville Rd, we're trusted by neighbors in Lees Corner, Schneider Crossroads, Conklin, Centreville, Uniontown, Legato, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Virginia House Bill 925 mandates that towing operators must provide at least 48 hours' notice to…read moreresidents before removing a vehicle with expired registration from a multifamily dwelling unit. Failure to comply results in the operator being required to reimburse the resident for the towing cost and may face a civil penalty not exceeding $100. This bill aims to enhance communication and protect residents' rights regarding vehicle towing practices in multi-family properties. These shits-stains dragged my car out of my spot over 11 day expired safety inspection {yes, my fault}. Virginia statue HB 925 requires 48hr written notification before tow. Guess what I didn't receive... They also claimed to have used dollies to move my vehicle. The tire marks on the street say otherwise. When picking up, the girl behind the desk was incapable of answering any of these questions, just attitude. Then had the audacity to chastise me for being rude... being mad for an illegal tow? Yeah, I'm not going to be very pleasant when I'm being charged $240 for bullshit reasons. Then as I'm driving out the skinny tow driver with the shit-eating grin on his face

They leave adhesive stickers on your windows, almost impossible to take them off without using some…read moretype of adhesive remover or spending time using different solutions to get the adhesive off without damaging your window or windshield. They should use paper or something that doesn't have the potential of damage or causing inconvenience.

Randall Moving & Storage is awesome. Have used their storage service. And if you want great movers…read more- on time/on budget, highly professional ask for Clarence and his crew. They have moved me twice now. 1st-rate.

So because she wouldn't honor her word on paying for making sure all items were in their proper…read moreplace and she wants to keep blaming me for not knowing how many people it should have taken for the move . I would give this company a 0/10! She is really a disrespectful individual that won't take accountability for her mistakes! How you think a customer feels when you keep trying to bring up what a customer should have know as if I was the moving expert. I hired you to do a job and you failed! Don't give this business your time or money because Susan will try and gaslight you and make a 2-3 day move all one day so she can get as much money from you. Then if something goes wrong it's your fault for not telling her something when you gave her all the information she needed. But she didn't do her job so it's your fault! I didn't even bring up all the scratches, dents, dings all on my walls and stairs her crew made! I had thought I was going to be able to up the stars after she reached out, but I can't as she seems to forget she the one that botched this job! Now I have to go in my pocket to pay someone to complete the job she PROMISED! Horrible business owner!! Update**To the owner..there wasn't a "crew" it was one person who came out to do half the job back in February which took all day as it was on Valentine's Day and weekend. As I stated I needed to start moving in my new place and wanted to make sure I went through as much as possible totes/boxes I could so I separated what needed to stay and what needed to go back to VA. And I contacted the person (Steve) who helped me out (not you) during this time so we could see when it would be a good time for both of us. As we all have lives and not just around fanning ourselves apparently what you do all day. So yeah I still have several empty totes that needed to be taken back to VA. So stop with your arrogance as if I'm trying to get over on you. I'm a veteran so I paid my dues and worked for everything I ever had! And I showed you my entire house as you said on FaceTime I had a lot. I have it recorded so stop your madness. Take accountability that you messed this entire move up and wasted everyone's time! It's done and over with so no need to reply anymore I'm done with it. And I don't accept your apology.

Schedules an appt Saturday am to see the units for myself. Ram was very helpful and answered all…read morequestions and concerns that I had. Ended up renting a unit the same day. Ram made the entire process very easy. Clean facility and live the convenience of their app. Getting in an out without having to punch in the code and paying thru the app is so helpful. I've read low ratings due to rent going up, etc. For now, 5 stars. If anything unpleasant happens, hope not, I will definitely update this review. I depend on yelp reviews for pretty much everything and take them into consideration prior to making a decision.

I have been renting the same unit since 2020 and my rent has quadrupled (4 times the price I…read moreinitially rented the 10 x 10 unit for)...I can't even tell you how many times they have raised the rent...It's every 6 months. This last time has pushed me over the edge. They did lower my rent one time because my next door neighbor was paying $150/month. I've had it and am leaving at the end of the month. Instead of gouging your "good" tenants...you might want to try lowering their rent so they will stay longer. I've spoken to the people working there...they agree...it's horrible. I would never rent from them again.

I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.

PMC was invaluable for my move from one Arlington neighborhood to another. They worked hard, were…read moreprofessional and took good care of our belongings. Roberto was our crew lead and he was a great communicator and team leader. I was so comforted by their approach and impressed by their focus. I would recommend them without hesitation and will gladly call them on future moves. Andy M. Arlington, VA