Schedules an appt Saturday am to see the units for myself. Ram was very helpful and answered all…read morequestions and concerns that I had. Ended up renting a unit the same day. Ram made the entire process very easy. Clean facility and live the convenience of their app. Getting in an out without having to punch in the code and paying thru the app is so helpful. I've read low ratings due to rent going up, etc. For now, 5 stars. If anything unpleasant happens, hope not, I will definitely update this review. I depend on yelp reviews for pretty much everything and take them into consideration prior to making a decision.

Tried to check in, but the one staff member there was too busy trying to break into his own…read morecar(apparently he had left his own keys in his car) to have time to help any of the customers like myself to check in. While I could access the property and the level where my storage unit is, I could not take possession of it . This all occurred around noon, when the store is supposed to open around 9 am on sundays

Great location, spacious units, very secure, and extremely friendly and knowledgeable associates!…read moreWe worked with Ronaldo Martinez at this location. He explained everything in full detail, gave us a tour of the site plus our unit, so we know exactly what we are purchasing. He's extremely personable and such a great person to work with! You are able to set a reservation online (which was 35% off original pricing), they have 2 options for insurance (personal or one of the three they provide), there is a one time $24 administrative fee (start up/activation), and options to purchase a lock ($18) or bring your own. The parking lot is only accessible with a personal code and are spacious. Carts are provided by the location to assist with moving your things. 10/10 Highly Recommend this location & company!!

I rented a storage unit from CubeSmart in Ashburn, VA. but decided to move out because of their…read morelate payment policy. My unit was locked after being only 5 days past due, without any notification. This made it very difficult to access my belongings and caused unnecessary inconvenience. The facility itself was clean and secure, but the lockout policy and lack of communication caused significant issues. Anyone considering renting here should be aware of this policy before making a decision. Security Public storage is more customer-friendly and is right next door. Rosalyn Wright

The staff here are wonderful. I cannot recall the woman's name who checked me in the first day, but…read moreshe was super helpful and very professional. I also have spoken with several different people on the phone who were also very friendly. I started renting on April 1st and everything went smoothly - I thought I had enrolled in auto-pay, but apparently I hadn't since Patrick called me yesterday to let me know I had been charged a late fee for May's rent. He had great customer service and I understand there wasn't anything he could do about the fee. He gave me the number for Devin Moreno (the regional property manager) who has yet to get back in touch with me. I left him a voicemail yesterday morning and tried calling again today - nothing. All in all, I'd recommend this location if you sign up for autopay and just need a place to store some things. If you're looking for superior customer service from management, go somewhere else. **I've also read some reviews on here about them "forcing" you to sign up for their insurance. It is VA state law to have insurance on your rental unit. I had to sign up for it and then I cancelled it online as soon as I got home. Yes, you have to sign up when you check-in, but that's just the company protecting themselves. If you do it correctly, you don't ever pay for it and you can use your own personal property insurance.**

I phoned Public Storage, and booked with a representative online, however, I wanted to see the…read moreunit. Jeslyn, the site's Manager (I think) is a trusted resource. She's professional, knowledgeable and was able to help me decide the best fit for what I needed. I was in and out of the facility because she understood how to assist me. Jeslyn, hopefully you'll train others of your colleagues. Thank You, again!

Had two storage spaces here in Chantilly. Management and staff are always helpful and in a good…read moremood! Enjoyed my spaces here! Thank you!

As they promised no hidden fee, same price for1 year contract seemed like it is a lie! I called the…read moreoffice several times and the manager no where can be found. They said manager will call back and it never happened! Be aware with what they said!

5 stars very nice and clean facility staff is very friendly would definitely recommend this storage…read morefacility to others

Beautiful facility and great customer service also very clean and organized. The property is always…read moremaintained clean and I always feel welcomed

I submitted the claim for the 60 cents per pound like a week ago or so, then left the last review…read more I just got a call from Eugene, the owner of the business. It was pretty pleasant overall. He apologized for all the inconvenience and gave some of the reasoning as to why the delay had happened, all of which was fair. He addressed more of my concerns in my original review. From what I understood, the carriers are third-party, so they can't really control delays. He understood my frustration about the refund being only about $24 and asked how much would I think is fair. I said $200. He said that's completely fair and ended up zelling me the money right after the phone call. Obviously the move itself was a bit frustrating, but this I think more than made up for it and it was super validating feeling like he understood where I was coming from. Overall, I'm pretty happy with the conversation and the resolution.

I recently booked them for a quick move. Dago and Bladimir were amazing and adapted quick to some…read morefurniture space issues. They were extremely kind and asked where I'd like everything to go. Even going as far as to set up my bed.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!