I needed a climate controlled storage solution that could meet my needs. Just when I was about to…read morelose hope, I found one at this facility. I booked it and have already begun using the space. The facility is clean and it is easily the best choice that I made in choosing this location. I received a follow-up call from the manager, Brittney, who was incredible. She was very knowledgeable and assisted with my reservation. I appreciate Brittney's leadership and how she takes pride in ensuring her facility is the gold standard.

At this point if I could give negative stars I would!!!…read more We have had storage here for several years. Before you rent here you should realize several things 1: your rent will go up significantly each year. Unfortunately even if it would be cheaper to go somewhere else for storage you stay because you figure that's easier than moving all of your stuff. I probably could have just added a room onto my house for the price i paid for storage here. 2: There are never enough carts and the ones they do have are broken and crappy. AND the worst thing is, we moved all of our stuff out this weekend since it was the end of the month. The unit was completely emptied out over the weekend. I called on Monday the 31st and asked how to cancel. I was asked if it was emptied and unlocked. I said it was emptied but my husband did not know he needed to take the lock off and I would do it. I was not told it had to be done before closing that day. I worked until 9pm and was not able to come and unlock it and leave the lock and keys until this morning at approximately 6:30 am. I received a call from Public Storage this morning saying since it is the 1st of the month I will have to pay an entire months worth of rent since I had not taken the lock off and returned the keys yesterday AND had I given them a heads up this would not have happened! I did call yesterday!! Charging people a whole months worth of rent for bringing the keys back on the 1st is ridiculous and very poor business practice! What ever happened to pro rating, you don't charge people a full months rent when they move in on the 10th or 15th, you pro rate it. I would be happy to pay for 1 days rent on the unit but asking me to pay an entire months rent on an empty unit when the keys were returned on the 1st is RIDICULOUS!!!! Do yourself a favor and DONT rent here!!!!!!!

On line presence is totally screwed up. Can't even pay my bill. An IT nightmare...and they don't…read moreseem to care.

They charged me an extra $18/month for renters insurance that I had already bought and provided the…read morepolicy information to them upon initial payment for my storage unit in August 2025. When I called them yesterday to make the next three months' worth of payment, the manager, in the most ambiguous way possible, indicated they will refund the $18 if I send them another copy of my renters insurance. Furthermore, they never provided me with a copy of the rental agreement or any kind of similar documentation that shows the agreed-upon rental rate, or proof of payments that insures they won't re-neg on the agreed-upon rate, which is now very worrying given the number of comments on this Yelp page touching on the exact same issue. I don't understand why self storage facilities such as this one have to be so shiesty.

Alpesh is the manager of this very nice facility, and he did a great job showing me the available…read moreunits in the size range I wanted and was quick and efficient in signing the paperwork. we continue to come to this location because it's well managed and immaculate.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 43735 Eastgate View Dr is no exception. Our Chantilly storage facility offers a large selection of unit sizes with convenient options like climate control. Located near Poland Rd and Tall Cedars Pkwy, we're trusted by neighbors in Conklin, South Riding, Oak Hill, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Staff has been extremely helpful. After a monster snowstorm, they cleared out a walkway right away…read moreto my unit so I could get in. When I needed a bunch of boxes but they wouldn't fit in my car, they loaded them up their personal cars and took them to my house. Very courteous and easy to work with. Also the first month is free.

DO NOT RENT HERE, SNAKE AT THIS LOCATION. I saw a snake…read moregoing in and out of storage unit. I tell the mansger about it. HE DID NOTHING. One week later we come back from out of town and this time the snake was inside our unit. we almost pass out. Thay have rats and the place is not safe, stay away from this place.

Laura assisted me today in renewing my lease on my storage unit. Very efficient and personable…read more I've always had good experiences with this company

A positive customer service experience is what makes a place stand out, and Colin made that happen…read more His professionalism, kindness, and attention to detail were outstanding. Highly recommend Extra Space Storage -- truly a five-star experience.

The storage unit is fine, but the business practice is dishonest. They pulled a complete bait and…read moreswitch with pricing. Never was it explicitly mentioned that $100 for a 10x10 was only an introductory price. In the "fine print" is where it was mentioned that the price could revert to "standard rate" of $170. Once I called I was told we could negotiate and they offered $137. In other words, once you sign a deal then the negotiation begins. Sure, buyer beware, but in 2026 this is a lazy and unethical business practice.

The rate increases were too high so we decided to move out of the storage unit. Upon getting to the…read moreback of the unit, many of our things were destroyed by rat urine and droppings. We had to throw out a lot of things. I would expect for $260 a month, the rodents would be kept in check but apparently our rent was not going to pest control.

The main gate has been off for years now. Looks like some one had rammed it or ran into it and it…read morewas taken off and never replaced, so security isnt too notch. It is hard to get ahold of someone and support isnt great. It is really hot indoors and there are fans but no way to turn them on. For a climate controlled facility its is way too hot. Sweating just standing in it.

Great space; bad customer service!…read more Storage was good for four months and then the rent increased without warning. The agreement states that the owner must provide written notice of any price increase. AFTER they increased my rent and charged an additional month, without warning, I was informed that I can no longer practice drumming. I sent multiple emails and left multiple voice mails and never received a response. I request clarification regarding two matters that have recently arisen with my storage unit but never received a response. Issues in detail below. First, the January billing amount increased from the usual $96 to $153, representing an approximate 50% increase. This change was made without the required 30‑day written notice outlined in Section B of the rental agreement. To date, I have not received any written communication explaining or authorizing this adjustment. Second, my son and I were verbally instructed to discontinue playing drums during office hours. No explanation was provided, and there is no language in the rental agreement that prohibits musical instruments or the playing of instruments. After reviewing Section A, I found no terms that relate to or restrict this activity. I respectfully requested written clarification (multiple times via email and voicemail) regarding both the billing increase and the basis for the verbal instruction concerning drum use. There is, and was, NO response on how these matters can be resolved in accordance with the terms of the agreement.

Used them to tow a car that was wrongfully parked in my parking spot for almost a day... and on a…read moreweekend. It took over an hour and a half to get to my neighborhood, but that's because the tow truck had to do other tows as well... so quite understandable. The tow truck didn't do any damages to any of the cars, and the receptionist on the phone was super nice and friendly. If I ever needed a car to be towed, I'll definitely call again for their assistance.

Over $600 for expired safety sticker. ‍ And they claimed my…read moreregistration was expired. It was NOT expired. Looks like "someone" took the yearly registration stickers. I'm waiting for DMV to send new stickers. I was away for a week. I came back and couldn't find my car. Thank God I had an AirTag in it. If I police car had seen my car, before they ticket my car they would check DMV to see if it was registered. As I left I heard the diver say: I'll bring in 5 tonight to the lady at the cashier window. These people are thieves.