My sister needed to store stuff immediately on a Sunday morning. We checked this place out right…read morewhen they opened. We were expecting to not have luck or pay a crazy fee since it's last minute request on a Sunday. That was the exact opposite of what we experienced. The only employee there was Ashely. A 3 yr veteran of that location. She was patient, polite and extremely helpful. She got us the $1 for 1st month, which some additional fees and required insurance on top. She was extremely knowledgeable and gave some good advice on what to get and what not to do. She showed us the location and we were done with out total transaction in 30 mins. We were pleasantly surprised with our overall experience. The location is clean. But seems like some there are some moisture issues, which they did not hide. The place is temperature controlled. It seems very secure, you need a code to get in and out and use elevators. THE BEST PART! They have secure off street parking. So when you unload or load your stuff. Elevators are roomy and line up with the floor. So when you borrow their carts, the wheels don't get stuck in between the elevator and floor. Great location with accessibility to secure parking. Their hours are somewhat limiting. 6am to 6pm. Which if you are trying to go after work. It's tough.

There has not been a working elevator months now and no one seems to be working on it.read more

Have been using CubeSmart for two years with no issues. The staff are great. The prices are not so…read moregreat (they keep increasing each year) but they are inline with competitor prices.

Bad experience with Cubesmart-Shirlington. Facillity is clean, albeit expensive, but they promise…read more"free" move-in truck as an inducement to rent there. Free use of the truck is likely not a genuine offer. I went there on three different occasions in the last couple of weeks, as a new customer seeking to use their van for 90 minutes to move two large items, and each time visited on a weekday when I knew the trucks were unlikely to be in use. Each and every time the front desk put me off for a different reason--i.e., you have your driver license but you don't have the $100 "cash deposit" that's required, or you don't have the "account number" that was issued via email (despite my having government issued ID plus the key to the unit and their having computers at the desk), or it's "too late in the day" at 3 pm to use a van for 90 minutes. I went there again today, very hopeful that I had met every hurdle, and this time they told me there was a charge of $39.95 to use the van for the brief period I needed, plus gas (and whatever incidentals they may impose on top of that). The reason given this time was that 4 days had elapsed beyond my initial 30-day move-in period. I pointed out that I had visited on three different occasions in my initial move-in period, and noted that the deadline and all of these other hurdles to use of the van should have been disclosed upfront, as the deadline hadn't been disclosed earlier and seemed like a trap for the unwary. The man at the Shirlington desk blamed his colleague for being "new" and not knowing to tell me all the van requirements up front. He rarely looked me in the eye from his seated position at the desk, and, knowing that he almost certainly was the one who had trained his "new" colleague, I advised him that I'd rent a van from U-haul instead. He protested that Cubesmart offered a better deal on truck rentals. Floored by this response (after viewing the enormous ads posted everywhere around the facdility that promise use of a free truck), I told him that I'd be moving all of my items out of the Shirlington unit at the end of the month. Unfazed, he advised me that I'd better have moved everything out by my announced move-out date. Shirlington customer service reps need much better training, or CubeSmart needs to change its corporate policies.

AVOID this COMPANY for Long Term Rentals AT ALL COST!…read more ***Please note, this review is based on the COMPANY'S policies ONLY! This review does NOT reflect the kindness and hard working employees of the Alexandria location. The manager Antwon is top notch. Any problems at the location are quickly resolved by Antwon and other staff members. I couldn't be happier with the staff. I take issue with the policies of the company. *** If you aren't frequently visiting your storage unit AVOID this COMPANY at all cost!!!! Currently I am paying way above market rate for my rental. I have tried working with the company for a reduced rate and they won't lower the bill after being with them for years. I was told the only way to reduce the rental fee is to move my contents to another unit. I understand this is their company and they can have whatever policies they want. I really want to make any future long term renter aware there are much cheaper options in the surrounding area, especially if won't visit your unit frequently. I have another unit in the surrounding area and the prices are much lower. Renting from this company has been a costly mistake and I want others to make an informed decision.

I would actually rate this a zero! Super pissed and annoyed about how the situation this evening…read morewent. We purchased a 27x 10 space earlier in the week but when we got there today, the truck behind our space was overlapping into our space, making ours 24 feet. When talking to the guy working, his response was he can get the guy to move the truck up in the space( which he did a few inches and didn't help), try to switch with the neighbor but no answer or leave the premises with our boat. We paid for a 27 foot spot but it was really 23/24 feet.. but according to the guy working there, it was our fault to not test out the spot first to see if it fit. The guy reported the truck guy didn't want to move his truck and bc he has been there a whiland the working guy said nothing he could do about it but leave the facility. So we had to find a spot, at 7 pm, to be able to place our boat. Extremely disappointed in the staff and situation. I would not recommend this place at all. Waiting to talk to the owner/ manager about this as well.

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

Kent and Joe are very special people who works so well together and both have an awesome…read morepersonality and superb customer service skills. I am a returning customer and always have positive experiences. Thank you so much.

I am a returning customer. 1.) Professional aling with high…read morequality customer service. 2.) Affordable rates; while going through the economy inflation. 3.) The units and grounds of the storage always clean. Thank you for your service.

Mini U Storage in Landmark, VA located at 500 South Pickett Street in Alexandria, VA will handle…read moreAll your Storage Needs. The Staff is Friendly, Knowledgeable, and Professional. The Units as well as the Grounds are Always Clean, and Well Maintained. Truck and Van are also available for Rental. Come in today and inquire about our Spring Specials!!!!!!

I've been storing my things at mini u storage in Alexandria for over a year. It's been a fantastic…read moreexperience. The service is great, Terrace is very friendly and helpful. The units are clean and easily accessible. I highly recommend this location. Thank you!

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

U Store is great. My move in was easy. The paperwork was quick and thorough. Lucy was helpful and…read morevery knowledgeable about the property. The facility was clean and as it should be. The online special was honored and no hassles given. So far so good.

Helping someone get organized with their storage unit. Elevator is out of service for well over 2…read moremonths. How are people supposed to get heavier items upstairs without the elevator and without the dolleys? I suppose by manually carrying them up the staircase!!?? Competitive intro prices, but elevator does not work and there is only one.