Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

Great to work with. They provided a reasonable quote and replaced one of my systems and the air…read moreflow handler. I went with a 2 ton Trane heat pump. Will continue to go to them for all my AC needs. Highly recommended.

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

Great yearly maintenance to catch issues before they happen. Johnny and Peter are very…read moreknowledgeable and fixed our system so we wouldn't have to put in an extra air return on an unusual system.

We called Greenlight for a second opinion after another company said our 10 year-old unit (which…read morethat same company sold us and said would last 20 years) needed to be replaced. Greenlight assured us that it could be repaired and explained their criteria for recommending a replacement (which our unit did not meet). Unfortunately, there were some issues with the part. After several hours and three trips to our house, they got it fixed. If you want an honest assessment and a company that perseveres, call Greenlight.

Mike stopped by and did my springtime bi-annual inspection yesterday. What a great guy!…read more Professional, informative, funny as heck. I'll be seeing you in the fall, Mike!

UPDATE While the…read moreoriginal experience was less than ideal, David did was what right. He and his team were incredibly professional and handled the fixes very well.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back after one return call. Business must be good to ignore first inquiries.read more

Awesome same day service!!!! We called in the morning…read morebecause we thought our A/C unit was not cooling properly. Chris came over that afternoon and thoroughly diagnosed our unit. Luckily we didn't need repairs but we definitely found a company we will use for all of our servicing. Excellent service!!!!!

From the owner: When it comes to indoor heating and cooling, some home emergencies just can't wait. Fortunately for…read moreWake County and its surrounding areas, Coats HVAC is here to help. Throughout our decades of completing countless commercial and residential projects, our name has become synonymous with superior service. Our success is due to treating each of our customer's problems with the same amount of care as our very own. That means saving you both time and money by listening to each of your concerns and providing quality work that lasts. So contact us today, and let's get started -- our team is ready to work!