Not recommended. Been with the company for years and I'm taking my money somewhere else. Office manager was very unprofessional. Hung up on me as we were discussing an expensive bill. Have been paying a yearly fee for 2 cleanings a year and the not-that-old AC unit still has problems and goes out. Terrible customer service in the office. Not what they use to be. Very disappointed in this company. read more

Suspicious business practices. Our AC blower was acting inconsistently and malfunctioning. They came out and did an inspection which consisted of unplugging the system and plugging it back in per the technician's report. The inspection took less than 15 minutes and they charged $150. The technician did not even look at the outside fan of the unit. We were told that we needed a new blower engine totaling just under $3,000. The technician told us we could call the office to talk about financing options (as advertised on their website). Upon calling the office, the owner said that there were no financing options available. We decided to continue with the service and pay the amount in full upon completion. Despite having been told that payment is due upon completion of the repair, when the technician arrived, he stated that we would need to pay before he installed the new system, per the owners, because we were "wishy washy" on the phone. I asked the technician to leave my home as we would not be paying for a service before it was completed and tested. The behavior of this company and the owners is suspicious and unacceptable and would not recommend them to anyone. Although the lack of financing was disheartening, the greater issue here is the inadequate diagnostic inspection and their demand for payment before beginning, installing, and testing the system. read more

Even one star is too much for this company. I asked them to look at my AC outdoor unit since it was not functioning properly. I am an AC tech/ business owner as well in another state so I knew what the problem is and how much would it cost. may be $20 for part and 30 min to replace it. I received $243 bill. I sent an email explaining why I think this bill is too much. They didn't have anything to argue . But they insisted for the payment. A few months later I got a call from somebody from state of IL. the person on he phone did not announced himself and started harassing me to pay the bill or he will ruin my credit score. And he hung up the phone in my face. I looked at the caller ID on internet and turned out a debt collector who was reported many times to Better Business Bureau® due to harassments Don't use this company at all. They charge you 3 times more and bully you to pay. Answer to the owner: Yet again another bullying tactic! technician called me and told me if I don't let him to fix the issue, regardless he will charge me $90 fee. Generally you don't pay for diagnose fee if you let the same company do the job. I have never been told there is a diagnose fee. I even offered to pay for the service & material the tech provided but the owner refused. Hiring a collection agency is your legal right. But you can't hire random people/ ,share the customer' personal information ( without approval) with 3rd party companies or individuals, for illegal harassment. FTC has a strict rules & regulations how to contact proper collection. I felt you hired a mafia in IL. read more

A little frustrated with this company because a technician came out and couldn't access where my control unit was yet I was still charge $35 in a bill saying we weren't home. I was home and the gentleman walked in with me. The frustration is we've been with them for a few years and they've always been able to access our control unit which is running up alongside our staircase Yes in and odd location But again every other technician that come out over the last two years has been able to access it just fine I don't think I'm doing business with them again Cancelled contract! Also want to point Out that they were the ones who replaced our air unit in the unique location that it is now so obviously they were able in the pass to get into that spot I don't recommend them! read more

1) I set an appointment with Air Control for "first in the morning" and the technician came out 1.5 hours late. I called him after he was 1 hour late and he said "he was having to pickup parts first for another customer." 2) I already knew what the issue was with my system as another company had inspected my unit, but the INSISTED upon coming out before they would provide a quote. 3) Their first quote was for $4,000. After I complained, their second quote was for $2,000. I called another company and they repaired it for less than $800. 4) Even for their sky high prices, they couldn't get the part for at least a week. The other company had it next day. 5) Air Control has the audacity to keep sending me a bill for their trip fee for coming to diagnose the problem. I am a local company owner who will NOT be recommending Air Control to any of my clients. I refer out tons of A/C calls each year to other companies. BIG MISTAKE. These guys do NOT care. DONT USE THEM!!! read more

A great experience here. Unit over 20 years old in a place that I recently bought and not working well at all, looking to get everything out of it before I have to replace it. $$$ Very nice young man came out this morning and did a fine job. He had to add some refrigerant and he also did a basic check of things. My appointment was made only one day ahead and they still managed to fit me in although it is early in the season so I wouldn't count on that every time. Besides the professional work he also had good advice about how to get the most out of my system which everyone wants. Price was fair, not real cheap but I feel like I got a good deal. You just don't get something for nothing; being in the trades for the first half of my life has given me an appreciation for a job well done at a price that is fair to everyone, not always an easy balance. I didn't know anyone around here in the a/c business before but I have found a quality reputable business that I will be using again. Thanks Eric, cool again! read more

We had a tenant call of a burning order coming from the air handler. Mike went out promptly and did an inspection. He could not find anything wrong. Even looked thru the duct work. We appreciate the honesty, as too many HVAC company's would take advantage of the situation and just try to sell a new unit. Integrity goes a long way! You guys are our new go to HVAC in Tallahassee. read more

Local Companies WATCH OUT - as a property manager for 10 years in the area, we called this "Local" company for an emergency HVAC repair. Yes we had a small leak however, the tech created more of a leak of R-22 freon and then they charged us $80 per pound to replace 8 pounds!. We have never paid more than $50 at the highest. When we called to discuss, we were simply told thats the way we have done business and tough. Bill was pre-paid of course so they were able to take advantage of a local company. Based on Integrity alone I could not recommend them. read more

Another AC company wanted to put in an entire new line from the outside unit to the inside unit when a roofing nail damaged the line - cost over $2,500. Air Control came in and fix the nail damage, which is not uncommon when a new roof is installed. Their total cost under $500. But it gets much better. As the repairman, Jamie Godwin was driving away, he stopped his truck two houses down where two workers were planting flowers in the 90 degree plus heat. He yelled out, "Do you guys want a drink". Before they even answered, he jumped out of his truck, got to two cans of soda out of a cooler and handed it to the two profusely sweating men. Jumped back in his truck and drove away. read more

Good service and the pricing was by far the best. Needed service on a Saturday and they were about $50.00 cheaper then Barineau and Benson

Air Control is absolutely first rate in every area I can think of - their expertise and knowledge of systems, customer service, responsiveness, pricing, honesty, reliability and professionalism are outstanding. Personally, I won't call anyone else. read more

Twice recently I contacted Air Control on the recommendation of my realtor. Both times Curt walked me through some trouble-shooting steps that I could do myself, both times it worked wonderfully. I don't know when I will need an actual ac repair, but Air Control will definitely be my choice when I do. read more