I needed assistance and decided to call this business at 18552381440 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18337089019 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

(Traveled 04/30/26 TH @ 8:50pm and many times before): This time, I was returning to the…read moresouthwest-esque from Hawai'i, but not at a very friendly price! I recently flew one-way with Southwest Airlines from Daniel K. Inouye International Airport (HNL) Terminal 2 to Los Angeles International Airport (LAX). They had been my favorite domestic carrier for years (I wished they flew internationally!) until Alaska Airlines dethroned them with more routes. Southwest Airlines cornered the southwest and west coast air traffic markets, respectively, and have flown them for business and pleasure. Did this airline still rule the southwest skies!? PURCHASE(S) One-Way Wanna-Get-Away Airfare ($253.10): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. However, in this particular case, I needed to be back in Los Angeles for a work event the next afternoon. Since I booked the flight less than three weeks before its departure, I was basically screwed for domestic air travel during the medium season (I returned right after the spring break window). On a red-eye direct flight that arrived in Los Angeles around 5:30am the next morning, it allowed me enough time to get home, get ready, and get to my work event. Checked Luggage (Varied; N/A this instance): This once FREE amenity has since been removed and now was a paid expense. I traveled very light, especially for a quick trip such as this, so I only had a carry-on and backpack. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior (Group 3), had my QR code boarding pass on their app, and traveled with only a carryon and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group (i.e. A/B/C). The flight felt like it arrived shortly after it departed. ~Seat(s): 27A Window - Come on, it was the same sardine can like all airplanes these days. Recently, Southwest Airlines started assigning seats, so it was no longer a free-for-all once you boarded the plane. I always favored a window seat towards the back of the plane close to the restroom and snacks. I was lucky enough to almost get exactly that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=mPgY2GS6Z8NBlgeqkY9tkw ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale and this time a bag of almonds https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=5-89IYcr8bJRpTt-GoMSwg on Southwest Airlines that I loved. ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 2 (specifically near Gates E4-E10) filled with several gates, plenty of reasonably-priced eateries and duty-free shops, and a handful of monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way non-stop flight on Southwest Airlines out of Honolulu (HNL) was fine and got me to Los Angeles (LAX) safely which truthfully was all that mattered to me on any flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $253.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS

You are now free to move about the country." ― Southwest Airlines slogan…read more I'm a big fan of Southwest Airlines and when they started their new route to Hawaii, I knew I would eventually have to take a flight. All that said, you're not getting POG juice or any fun snacks outside the realm of Southwest's normal fare. Southwest Airlines does offer exclusive alcoholic beverages on Hawaii flights, including toasted coconut rum and a pineapple-hinted ale. Alcoholic beverages are available for purchase on most flights, though they may be complimentary for passengers in upgraded "Extra Legroom" seating. I like Southwest Airlines. My check-in bag was two-pounds over the limit on my flight back home but they let it slide. Now that's how you continue getting my business, even though bags no longer fly free and I keep getting stuck in the middle seat for some odd reason.

I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

April 22, 2026 was the day the Alaska Eskimo and the Hawaiian Pualani officially married.... and…read morethis here is an update to my skimpy review of yesterday. Continuing on, the transition has not been the easiest I'm sure for the traveler, the airline employees and all others who were involved however slight in this marriage of Pualani and the Eskimo. The backhouse infrastructure is in full force and effect, and very noticeable starting with the reservation and check in processes. The combination of backhouse staffing was in the works over the past few years and has now come full circle. The jury is out still and all we can do is cross our fingers and hope for the best. The front of the house still uses the Pualani logo and designs in the terminal and on the flights (my first review outlines this) Gate and boarding area for interisland and domestic flights remain the same (so far). For the Hawaiian traveler, you will have many more options with Alaska especially on the domestic front. For the Alaska traveler, it's much easier now for you to visit the land of Aloha.! Happy Traveling (ps- 4th star for the unending dedication by the remaining Hawaiian Employee Alumi)

I'm not usually one to complain, but I felt this experience was worth sharing…read more While flying from Portland to Honolulu, I listened to a presentation about the Atmos credit card. The offer sounded very attractive: sign up for the card and receive 85,000 bonus points after meeting what was described as a relatively small spending requirement. Based on that information, I applied for the card when I got home. About two weeks later, I called customer service to ask about the bonus points. The first representative told me I needed to spend $4,000 to qualify. Later, another representative gave me different information, saying I should wait one or two billing cycles, or two to four weeks, for the points to appear. What makes this especially frustrating is that I previously had a Hawaiian Airlines credit card and membership and never had any issues. Everything was straightforward, and the benefits were delivered as promised. At this point, I'm confused about the requirements and timeline. I hope the bonus points arrive soon, but the information presented on the airplane does not seem to match the information I received afterward from customer service. I'm sharing this experience so others can carefully review the terms and conditions and know exactly what is required before applying.

*Full Disclosure* Yelp is not available in Thailand, but is present in The Philippines…read more These flights were from HNL-MNL on 04/13/23, MNL-BKK on 04/14/23. A week later BKK-MNL on 04/20/24 and return flight MNL-HNL on 04/27/23. All my reviews in Thailand are on my Tripadvisor account. Me and my other half's last time flying on PAL was Precovid Feb 2020. Not only they are The Philippines Flagship Carrier, they are the oldest airline in Asia. Although they can get you to major destinations across Asia and all ASEAN countries, they aren't in Alliance with other major airline carriers. Booking online was easy. Upon waking up that morning prior to departure, I noticed the flight was delayed by 1 1/2 hours. Which gave ample time to make our way to the airport to grab a bite and coffee before boarding the plane. Online check-in was successful, with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security via TSA Precheck only in Honolulu and other US Airports. I must say, that the ground staff from check-in to boarding were efficient and friendly. One piece of information I failed to pack was my Vaccination card or take a photo of both front and back of the card. My fault, I assumed restrictions were lowered and didn't do my proper research prior to the flight. The customer service agent just checked me in and I had the choice of heading back home to pick up my vax card, or chance myself when entering The Philippines without proof of vaccination. Thailand dropped all restrictions from our previous visit Fall of last year. As a foreign traveler entering The Philippines, you're required to complete your eTravel registration to declare proof of vaccination, similar to when entering Japan when proof of vaccination was required. When complete, the website will issue a QR Code prior to entering the country. Service onboard was excellent. Available onboard entertainment on each seat back screens. Being seated in Economy Class, I noticed both lunch and dinner meals includes silverware. For long-haul flights, I'm content. Between Honolulu and Manila, onboard amenities were a pillow & blanket, toothbrush, earphones, two complimentary meals including a mid flight snack, alcohol including red or white wine, beer and other nonalcoholic beverages. Between Manila and Bangkok, it was almost the same. No amenity's were provided on a A321 and each seat back had no inflight screen monitors. But there was a dinner served on the flight going to BKK. Lunch on the return, and free inflight entertainment on each seatback furnished by an A330-300 aircraft. PAL occupies Terminals 1&2 at Manila International Airport(NAIA). When transferring between terminals, it was a bit of organized chaos. What the customer service agent in Honolulu advised us that our checked luggages would automatically transfer between MNL & BKK. Both us and a Thai passenger didn't have faith that our bags would make it through to our final destination. We all had to double check over and over. There was an airport transfer that would shuttle passengers from T1 to T2 without leaving the airport premises. You're escorted by a ticket agent to bypass immigration and customs, and it's required you pass through another security screening as if you are entering an airport for the first time, very similar to making a transit at Incheon Airport. It's not an huge airport like Haneda Airport, but every single person onboard and in NAIA are English friendly, and the most helpful and friendliest airline personnel I've ever come across! Maybe in the future if booked in Business Class, I'd update my review for later.

Awful service. Stood at the check in counter for 20 minutes as the woman behind the counter…read morestruggled to get me checked in. Made it clear again and again that I wanted an aisle seat. Naturally, PA gave me a middle seat for a 10 hour flight. Absolutely no way I will ever fly with them again, no matter what the cost.

You don't really know till you try something yourself at least once right? This was the first time…read morewe flew a budget airline and it was quite the experience. We're thankful that at least they participated in TSA Pre out of HNL. Zipair is the budget airline for JAL. The reviews online were positive so we decided to give them a try on our trip to Japan. Reviews were mostly for the lay flat seating option though. Overall, they offered competitive prices but with all the upgrades and options you pay for, it ended up more than Hawaiian Airlines. I compared to my friend's airfare that he paid to go to Japan (he paid $60 or so less than us). If you fly with the lay flat seats then it probably is worth it but those seats were sold out when we booked. Check in does take awhile and I think it's because of the luggage restrictions. We saw many people shuffle around items so that their carry on luggage along with personal item is under 7kg at the check in counter. Yes, they weigh everything when you check in. If it's over, you will have to pay to check it in. There were so many carry on luggage at baggage claim. 7kg isn't much. I put my laptop, a watch, a few charging cables, a microfiber cloth and a box of cookies (omiyage) and it was 6.7kg. It was mostly empty so that's not much. If I put a jacket inside, it would have been over. The check in luggage can weigh up to 30kg. You will have to pay for the check in luggage vs the usual 2 complimentary check ins with international flights. It took a long time to get our luggage at luggage claim which was a little annoying. The plane itself is ok, nothing special. There are no screens at any seat so no entertainment unless you have a tablet or smartphone. Usually on international flights, you get unlimited drinks but you pay for each drink on Zipair. I spent a lot because I can't sleep on a plane very long and I was bored lol. Also, you usually get a complimentary meal on international flights but you have to purchase it with Zipair. Our upgraded package that we paid for included it and Mink said the food was ok. I don't eat airplane food so I can't really say anything. I did drink the bottled water that came with the meal though lol. Make sure to have your boarding pass available because they check it to see if you have a meal or not. Mink had a hard time locating ours and the flight attendant grabbed her property to look for it. That is unacceptable. It did take awhile for her to find it but she just woke up and was a little disoriented. The flight attendant had no right to touch our property without our consent to look for it. At least the seats had a power outlet to charge your devices. The flight attendants were all on the younger side and they offered ok service. Aside from one of them touching our property without consent, it was decent service. The person who checked us in at HNL was extremely friendly and the highlight of our experience with Zipair. Some things that weren't Zipair's fault was the kid behind us on the flight back. Imagine kicking your seat most of the flight back. That's on the parents. The girl next to me on the flight back couldn't stop throwing up. This was before we hit a lot of turbulence. She had to even take the bag from my seat to throw up in. There was also a lady that sat next to me which was the wrong seat then made a big deal about it someone else sitting in her seat in the row in front of us. To top it all off, the two planes colliding occurred while we were on the plane in Japan. It caused some delays but it made the trip memorable. Oh they land and depart from Terminal 1 in Narita for those who need to know for airport pickup and drop off. Would I fly them again? Probably not as a couple but possibly solo or on a boys trip since I don't need to pack a lot. Also, probably would want to fly with the lay flat seating option if available since our experience with economy was not so great. We had to toss new clothes, a pair of boots purchased right before that trip, food and miscellaneous beauty items so that we would make weight and close our check in luggage. What a waste of money. No time to get another luggage to put all the items we tossed and check that in. We already had limited space going to Japan but had zero space coming back. At least we had a life experience flying on a budget airline and they didn't lose our luggage. 2.5 stars

I absolutely love Zip Airlines! In typical Japanese fashion, it's a ala carte pricing where if…read moreyou're only carrying 8 kg of carry-on luggage, roughly 15 lb, then you're probably paying the lowest price from Honolulu to Tokyo. However, if you would like to add a check-in luggage, pick your seat, and include an inflight meal, you have that option to do so when you book your ticket. Every seat on the flight includes unlimited Wi-Fi which allows you to stream movies or check the internet and send messages for free. If you want to order food or drinks, you can do so via the inflight app and you are served promptly and for a very reasonable price. Just for fun, I tried the children's meal and it was delicious. I also had the Tapas with a highball which is whiskey soda. I actually think this is really delicious in Flight economy food. If you want to pay more then you can even get a lay flat seat in their business class but beware that even though you're paying more for a business class seat you don't get a blanket or pillow unless you pay for that too. Frankly I think this is the way to go that you just pay for what you want. Definitely very strongly recommended!

The Japan Airlines main customer service number is **+1-833-246-4460TM. or 1(833)246.4460TM**. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. **Reliable Flight Assistance & Easy Travel Coordination** The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Travelers searching for the **Japan Airlines airline contact number** received professional assistance with flight reservations, schedule updates, baggage inquiries, and travel arrangements. The **Japan Airlines customer care USA** helped passengers connect with knowledgeable representatives who provided clear guidance and personalized support. Customers using the **Japan Airlines information phone number** received quick assistance for travel-related concerns, while the **Japan Airlines customer service email** option provided additional support for non-urgent requests. Those looking for the **Japan Airlines telephone number** found a convenient way to manage bookings, changes, and other travel requirements. #. **Exclusive Airport Services & Relaxed Departure Experience** Business Class improved the airport experience through priority check-in, expedited security procedures, and dedicated baggage services that helped passengers save time. Travelers enjoyed premium lounges with comfortable seating, refreshments, business facilities, and peaceful environments before boarding. Priority boarding ensured a smooth transition onto the aircraft, creating a comfortable beginning to the journey. #. **Premium Cabin Comfort & Personalized Passenger Care** Inside the aircraft, Japan Airlines Business Class delivered a refined cabin atmosphere focused on comfort, privacy, and exceptional hospitality. Spacious seating, generous legroom, adjustable personal space, and modern cabin features created an ideal environment for both relaxation and productivity. Throughout the flight, attentive cabin crew provided professional service, personalized assistance, and genuine care for every passenger. #. **Elevated Inflight Experience & Quality Services** Passengers enjoyed premium meals, beverage selections, entertainment options, and carefully designed onboard amenities throughout the journey. The quiet cabin environment supported relaxation, productivity, and restful travel while every service reflected Japan Airlines' commitment to quality and passenger satisfaction. #. **Efficient Arrival Support & Complete Travel Journey** Following arrival, priority baggage handling and organized airport assistance helped passengers complete the final stage of their journey smoothly. Every part of the experience reflected Japan Airlines' dedication to reliability, convenience, and exceptional customer care. From efficient reservation assistance and premium airport services to refined cabin comfort, attentive inflight hospitality, and smooth arrival support, Japan Airlines Business Class delivered a complete premium travel experience built on excellence and passenger satisfaction.

The Japan Airlines main customer service number is **+1-833-246-4460TM. or 1(833)246.4460TM**. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. **Professional Reservation Support & Personalized Travel Planning** The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Travelers searching for the **Japan Airlines contact number USA** received quick assistance with flight bookings, ticket modifications, baggage details, and travel requirements. The **Japan Airlines customer service number US** helped passengers connect with skilled representatives who provided accurate solutions and complete booking guidance. Customers using the **Japan Airlines customer service phone number** experienced efficient support while managing reservations and itinerary changes. Those looking for the **Japan Airlines phone number customer service** found reliable assistance for travel-related questions, while the **Japan Airlines booking phone number** remained a convenient option for arranging flights and receiving support before departure. #. **Premium Airport Services & Comfortable Departure Experience** Business Class enhanced the airport journey through dedicated check-in facilities, priority security access, and efficient baggage handling designed for greater convenience. Travelers enjoyed access to premium lounges with comfortable seating, refreshments, work areas, and relaxing surroundings before boarding. Priority boarding created a smooth and organized transition onto the aircraft, allowing passengers to start their journey with comfort and ease. #. **Refined Cabin Environment & Attentive Onboard Hospitality** Inside the aircraft, Japan Airlines Business Class provided a sophisticated cabin atmosphere focused on privacy, comfort, and personalized service. Spacious seating, generous legroom, adjustable personal space, and elegant cabin design created an ideal environment for relaxation and productivity. Throughout the flight, professional cabin crew delivered attentive assistance, warm hospitality, and exceptional care to enhance the passenger experience. #. **Premium Inflight Services & Passenger Satisfaction** Passengers enjoyed quality dining options, premium beverages, entertainment facilities, and thoughtfully selected onboard amenities throughout the journey. The peaceful cabin environment supported relaxation, productivity, and restful travel while every inflight service reflected Japan Airlines' commitment to premium quality and customer satisfaction. #. **Smooth Arrival Assistance & Complete Premium Experience** After landing, priority baggage delivery and organized airport assistance helped passengers complete their final travel procedures efficiently. Every stage of the journey reflected Japan Airlines' dedication to reliability, convenience, and outstanding customer care. From seamless reservation support and premium airport benefits to refined cabin comfort, personalized inflight hospitality, and efficient arrival services, Japan Airlines Business Class delivered a complete premium travel experience built on professionalism, comfort, and passenger satisfaction.

Joseph Wong shout to you for superior customer service and check in. You made my solo trip w/my…read moretoddler so much more manageable. Mahalo for going above and beyond.

My recent trip from Chicago (ORD) to Kona, HI started off rocky with several cancellations and…read morerebooking issues, but I have to give major credit to the teams who stepped up and turned the situation around. After the initial cancellations, we were rebooked on United for the first leg to LAX -- and that ended up being an excellent flight. The service was smooth, professional, and truly exceeded expectations. The crew was attentive, the aircraft was comfortable, and the overall experience immediately relieved a lot of the stress from the earlier disruptions. From LAX, we switched back to Delta for the next leg to Honolulu. Delta went above and beyond to make the delay easier on us: * Overnight hotel accommodations provided * Food vouchers covered meals * Uber transportation to and from the airport was arranged Those extra steps made a huge difference and showed a real commitment to customer care. By the time we boarded the final leg of our journey, everything felt seamless again. What started as a frustrating travel day truly turned into a reminder of how great airline service can be when teams go the extra mile. Huge thanks to both United and Delta for making sure we were taken care of every step of the way. We finally arrived in Kona with our spirits high and gratitude even higher. Highly recommend -- top-notch service all around.

Easy to get in and out and great destination airport as those go!…read more Friendly folks and helpful folks too! American did a great job getting us to HNL safe and sound! Thanks HNL & AA!

This airport felt like a step back in time into the 80s. The carpets, the wall tiles, everything…read morefelt like the 80s. Despite being in a tropical climate, only parts of the airport are air conditioned. We walked for an incredibly long distance from the gate to the baggage claim, and we honestly were not sure if we were going the right way since signage was so poor. This airport is a step back in time but definitely needs some updating!

Having stayed here over 6 times, this remains our go-to hotel. The location, amenities, top-notch…read moreservice, and beautiful beach keep us coming back. The rooms are spacious and beautifully renovated, the grounds are lush and pristine, and there is a fantastic selection of restaurants, bars, and shops on-site. (A special shoutout to TJ at Tropics--great guy!). We also deeply appreciate that the hotel hosts the Waikiki Beach Chaplaincy for Sunday morning beach services; it's a wonderful blessing. However, I knocked off a star this time due to two major frustrations. First, the elevators were malfunctioning, leading to 10+ minute waits that forced us to take the stairs multiple times. Second, the $69/day parking fee is absolutely outrageous. Despite these hiccups, we love this property and will definitely return.

I wish I had done my homework before coming to this hotel. This review is for the Diamond Head…read moretower. It's dated, unwelcoming, bare minimum everything--like a Days Inn. The walls a paper thin, the furniture has seen better days, the bed is squeaky, the hand towel had a black smudge, there's a stain on the bathroom wall, the rug is old and it's cleanliness is dubious. The pools and grounds are well maintained though. I'd recommend looking into the tower you're booking so you're not unpleasantly surprised.