Contacted Air Solutions, Mansfield, due to our heat pump failing to produce heat and engaging the auxiliary heat strip. They were able to get us an appointment in a couple days.
The technician determined that the problem was likely a seized heat pump compressor after 90 minutes of diagnosis; however, he would have to return the next morning to verify after the compressor cooled enough to touch. Returning the next day, he confirmed that the heat pump compressor would need to be replaced. I requested an estimate via email for both replacement of the compressor and replacement of the entire outside heat pump unit. They charged $289.93 for the service call which included a fuel surcharge for the13 mile drive.
The tech was on the phone with another employee for diagnostic advice the entire time he was at our residence. Everybody has to learn so that is fine but felt like I may have been charged for both technicians time. It also seemed prudent that I obtain a 2nd opinion.
Clazak Kitchen & Bath, Wooster, also does HVAC work and agreed to come out the next day. Phil spent about 45 minutes diagnosing the issue and confirmed that the heat pump compressor needed to be replaced. He promised an emailed estimate for both the compressor replacement and a new outside unit. They charged $75.00 for the service call with no fuel surchage, despite a 30 mile drive.
Clazak emailed within 24 hours with a price for both options. Wanting to give Air Solutions a chance, I called them and they provided the cost for replacement of the compressor but indicated they would need to get back to me with the price on a new unit.
After a week, I contacted Air Solutions again and they still could not provide a price. I then contacted Clazak to schedule the unit replacement, which was completed to my satisfaction within a week.
I called Air Solutions today, requesting an explanation and was advised that they would have to get back to me.
I'm left with the feeling that Air Solutions prefers to perform a high volume of service calls at a seemingly exorbitant rate, rather than actually perform HVAC work.
I certainly do not feel respected as a customer.
I won't be paying for their services again, but I hope that others have a more positive experience. read more