The worst service experience ever. They don't return calls about appointments, and after the bids came in on our gas furnace, their bid was lowest. Come install day, the tech was three hours late arriving, proceeded to lecture me like I'm an idiot and four hours later, we're still plugging away trying to get the unit in place. Initially the install date was yesterday, then today I get two stories about why he hadn't arrived. "Had a flat on the truck" and "just got the unit and need to pick up the rest of the necessary components." Pick one or both, your choice. AVOID. Call AirPlus. read more

Cosby Heating & Cooling - Air+ stopped on another call to ask why I used Cosby. I owned my mistake! - Heating & Air Conditioning/HVAC Near Me - Wooster, Ohio

We've the purchased a home in Apple Valley. Our second day in the home the AC went out. We called them because their info was on the unit. They were out within an hour to fix the issue. Yesterday I notice our HVAC unit was leaking in the basement. Once again I gave them a call and they were at my house in under 20 minutes. My first two times dealing with them have been perfect and I plan to continue using them. Tracks are super nice and the lady on the phone was very understanding and helpful. read more

This company installed everything correctly and was punctual and professional. The major problem I had with this company is the cost. Two technician's were at my house for 1 hr and 45 minutes to install a dryer vent, bathroom exhaust vent, and dehumidifier drain tee. The round trip drive to my home was 40 minutes and likely no more than 35 minutes additionally to pick up parts. That's three total hours of time at the most. Their estimate for this work was $1,325. Take $150 off for parts and the total ends up being $1,175. Divide that by 3 hours and that's $390 per hour or $195 hourly per man. Those tech's can't be making more than about $40 an hour including benefits which is about $240 total for both of them for three hours time. Is it really fair for this company to then charge $311 more per hour, above and beyond the technician labor, to cover their overhead? Lawyer's don't even charge this much. Absolute insanity. They are truly screwing people every day. Next time you need some HVAC work done, call a small, independent installer like Keith at Homestead Air in Howard, Ohio who charges $90 for the first hour and $65 for each additional hour. If I would have hired him, I would have saved a ton of money. Don't make the same mistake I did. read more

Cosby completed a service call to fix an A/C system that was blowing warm. Called the office spoke with the lady that schedules visits and she said she would call back. I waited an hour and called back, she had a visit lined up for late morning early pm. Two technicians arrived at 12. Asked for symptoms and then started trouble shooting outside at the A/C unit. They quickly diagnosed a blown start capacitor on the compressor and replaced. They checked the air handler, replaced the filter (I had a spare) and checked the coil. Buttoned everything back up, ran the unit and verified inlet/outlet air temp were within parameters which they were. They were done in about 40 minutes. Cost of visit was typical for a call out, a bit steep for the capacitor but OK given the efficient, courteous visit. I have used Cosby in the past for some parts which they had on hand for a reasonable cost. Some service centers will not sell to the DIYer but no issues here. I also have one friend who used them to do final hookup of a geothermal system which he had Installed himself. He was very happy with that work also. Overall, good company to do business with. read more

Totally professional business. Great, cordial, prompt and reasonably priced service from folks that really know what they're doing.

I recently had a furnace and heat pump installed by Cosby. I had no problems the guys were great and they were timely. The installers did a great job. I would recommend them. read more