Excellent service. Clean and spacious van and very courteous driver. Took care of all our luggage…read moreand ride was impeccable. Thank you

Excellent service. Very communicative. Highly recommend! No…read moredrama in booking. Veryy communicative. Good van . Clean . On time. no issues.

We were very happy with this family-owned business. We got a ride to and from San Francisco from…read morethe east bay. Friendly, helpful, and very flexible (we changed our time a couple of times). We wouldn't hesitate to use them again should the need arise.

Thank you Bay Star Shuttle for getting our large family of 8 adults and 3 children to SFO with no…read moreworries. And providing booster seats for my grandchildren as well as keeping our infant car seat till we returned. A long day of travel back home Harry got our screaming grandchildren and family back home safely. Thank you again Bay Star and Harry

I regret that it took me so long to write this review but I misplaced the business card. I just…read morewanted to thank Rajen, my driver, so much. I got a ride after the Outside Lands festival in Golden Gate Park at the end of August when I wasn't even looking for one! I had lost my friends during the festival and was looking for the way to the nearest bus afterwards, and was a little lost. The driver offered to give me a ride, since he already had a couple other groups he was dropping off and there was room in the van for one more. All I had was a $10 bill and he said no problem, he wasn't even going to charge me, but how could I not at least tip him $10 after being so kind? He really saved me that night. Thanks!

The owner is reliable and pleasant. Nice clean vehicles with plenty of space in the van for lots of…read moreluggage specially if traveling internationally. I have used his services for over 10 years. Always dependable and will go the extra mile.

I have been an avid customer of Bay Star Airport Shuttle…read more The Driver is prompt , courteous and friendly. The driver is very thoughtful of the needs of the passengers especially the elderly. He assists in helping the elderly in getting in and out of the Sprinter to prevent any falls. He is a very careful and a safe driver especially in the freeway and busy streets of San Francisco. The Sprinter is also immaculately clean and smoke free. Our group's favorite driver is Harry. God bless him, Sonja and the staff of Bay Star Airport Shuttle.

Another wonderful experience with Bay Star Shuttle! As always, Sonya was patient with all the…read morequestions for a large group. Harry was prompt for a 3 a.m. pickup and got our church group to SFO in a timely manner. Our family will continue to use them for our family trips and if my church group needs another large group pick up, there will be no hesitation in scheduling with them again. I will continue to recommend them because I know they are trustworthy and offer the best service!

We have been using this service to get our child to middle school and it has been great. Very…read moreaffordable cost and the kids have never had any issues or concerns with safety.

Hardworking, punctual and always keeping their services a priority :) make sure to give this small…read morebusiness a chance!

I had to book for someone that requires ADA accommodation (wheelchair) and the chauffeur was very…read moregreat with assisting start to end. Wishing the driving could be a bit smoother but overall satisfied with the service!

Planning, execution and follow up were amazing! Highly recommend Sal's for corporate transfers…read more(individual and group).

We recently used Air-Transit Shuttle to get ten of us girls to & from the airport for a friend's…read morebachelorette party. Rajen was our driver both days and did a great job! Upon discovering it was a bachelorette party, he brought us champagne (and even thought to bring champagne glasses) for us to enjoy at the house before leaving for the airport! His van was clean and tidy and he was extremely polite. I'd definitely use this company again the next time I'm in the area!

Great service. On time, professional, everything went without a hitch. Our driver was awesome. Big…read morefan and will use again for sure.

Varinder's response (the business owner) came six months AFTER our trip--an extremely delayed reply…read morethat is filled with inaccuracies and completely lacking honesty or accountability. We also have documentation, photos, and our printed reservation confirmation--including the special accommodation notes--that clearly show what actually happened. To clarify the timeline: 1. Reservation Made in Advance We reserved transportation several weeks in advance, specifically requesting the correct ADA-capable vehicle to accommodate passengers traveling with fully motorized mobility scooters, along with our group and luggage. These accessibility needs were clearly documented in our reservation. 2. Wrong Vehicle Arrived for Pickup When the driver arrived at our home for pickup, the vehicle was not the ADA-appropriate van we reserved and could not accommodate our passengers or their scooters. When we contacted ABC, the only solution offered was to send a second van hours later and at nearly double the cost--which would have caused us to miss our ship's departure entirely. This left us scrambling to salvage our travel plans. 3. We Called Ahead to Confirm Our Return Ride Because of the problems at pickup, we proactively called ABC before our return date to ensure the correct vehicle would be sent and that we would not experience the same issue again. Even Varinder admits in his response that we "again" requested the correct van for our ADA passengers--which simply confirms that the proper vehicle had already been requested and reserved from the beginning. 4. ABC Cancelled Our Return Trip During that call--three days before our scheduled return pickup--ABC's response was not to reassure us or correct the issue. Instead, they canceled our return transportation outright. No alternatives were offered. No assistance was provided. There was zero customer service or effort to help resolve the situation. That is why my original review was posted after ABC canceled on us before our return trip. For anyone traveling with ADA accessibility needs, mobility devices, or larger groups, I strongly recommend not relying on this company. Our experience showed they cannot be trusted to provide the vehicle you reserve or support customers when serious problems arise. Fortunately, after ABC canceled our return transportation, we were able to book Uber XXL vehicles, which ended up being far more reliable. You can schedule Uber rides in advance, and they came through when we needed transportation the most. Lastly, I want to be clear that I rarely write Yelp reviews. I am not someone who goes online to criticize businesses without reason. When I do take the time to write a review, it is because the experience was significant enough that others deserve to know about it. This review is intended as a serious warning to potential customers so they can make an informed decision and avoid the same situation we experienced with ABC Shuttle Service. -- Updated 3/13/26 -- in response to Varinder's continued dishonesty.. We NEVER stated that the scooters were foldable. From the start, we clearly disclosed our ADA passenger needs and completed the reservation online, including written notes specifying the mobility scooters and accessibility requirements. ABC never asked whether the scooters were foldable, and if that information was important, it should have been confirmed when reviewing the reservation details that were submitted. The luggage count and all other information were included in the online reservation at the time of booking. This indicates the reservation details were simply not reviewed before assigning the vehicle. The issue here is not miscommunication on our part--it is ABC's failure to review the reservation and properly plan for clearly disclosed ADA needs. We also reject the implication that the reviewer is not connected to the reservation. The last name on the reservation matches mine, and your own response acknowledges that multiple people--myself, my sister, and my mother--contacted your company about this booking to ensure the correct accommodations were arranged. We made multiple efforts to confirm the details in advance. In short, we over-communicated to prevent exactly this situation, while ABC failed to review the information provided and assign an appropriate vehicle. Questioning the legitimacy of the review instead of acknowledging that failure only reinforces the concern that ABC is deflecting responsibility rather than addressing what actually occurred.