We rented one of their buses to take us and about 10 of our friends to Napa to a friend's wedding and we had an excellent experience. They were on time. The bus was top notch, and immaculate and our bus driver was great and an excellent driver would definitely recommend read more

We rented two charter buses for a school trip to San Francisco, and at first glance the buses appeared nice. Unfortunately, once we were on the road, it became clear that many of the advertised amenities either did not work or were not properly stocked. The buses had restrooms, but there was no toilet paper or soap available. Each seat had charging stations, but none of them worked. The individual reading lights were also nonfunctional. The buses were equipped with TVs, but those didn't work either, which was especially disappointing on a three-hour trip with students. Any passengers without phones or other devices had no entertainment options, even when we brought a movie to play. Additionally, the buses were noticeably dirty and did not appear to have been cleaned recently. What made the experience even more frustrating was the lack of support from the drivers. While they drove the buses safely, they were unable to assist with any of the non-working features, provide basic supplies such as toilet paper, or help resolve any of the issues we encountered. They seemed unfamiliar with the operation of the buses beyond simply driving them. To make matters worse, the drivers arrived late to pick us up from the museum, which delayed our departure. Despite this, we were then charged late fees upon returning to the school. Being charged extra after a late pickup that was outside of our control felt unreasonable and disappointing. During the trip, we attempted to contact the company's advertised 24-hour customer service line for assistance. Not a single call was answered, nor did anyone return our messages. As a public school group traveling with students, we expected at least some level of support when issues arose. After the trip, our administration also attempted to contact the company, including Frank in Sales, to discuss the numerous concerns and seek a resolution. Unfortunately, those efforts were met with the same lack of response. What is most disappointing is not just the condition of the buses, but the complete lack of customer service and accountability afterward. Had someone acknowledged the problems, communicated with us, or attempted to make things right, this review might look very different. When you're paying nearly $8,000 for two charter buses, it's reasonable to expect clean buses, stocked restrooms, working amenities, responsive customer service, and follow-up when problems occur. Unfortunately, our experience fell well short of those expectations. We would not use this company again and recommend that schools, organizations, and families carefully consider other transportation providers before booking. read more

We contacted several charter companies for a multi-day trip and chose this company specifically because they confirmed they could provide a 28-passenger executive minibus for an out-of-state route. That was the deciding factor for us. About three weeks after booking, we called with a few logistical questions and were told that they could not provide the 28-passenger minibus and would instead send a 56-passenger coach. This did not work for our group (12 people) or our route, which includes areas with size constraints. The smaller bus was the entire reason we booked with them. What was concerning is that this was not proactively communicated. We only found out because we called. At no point prior were we notified that the vehicle we reserved was no longer available or that there was an issue. Based on that information, we agreed to cancel and had to quickly secure another company on short notice. After that, we were told the deposit was non-refundable because we "canceled," even though the cancellation was directly due to the company being unable to provide the agreed vehicle. Overall, the issue wasn't just the change. It was the lack of communication and the position taken afterward regarding the deposit. read more

We contracted with Prime Charter bus to bring 50 attendees to our event, we paid in full & tipped before the service. My colleague confirmed the timing and addresses with Alex the evening before. 15 minutes after the shuttle was scheduled, no shuttle had arrived. We called the driver that was assigned to us who said he was going to a completely different location. Prime Charter had a driver cancellation, they moved our driver to the cancelled spot and did not bother to give us a driver or even communicate that a change was made. In fact, they didn't even seem to know a change had been made when we called. As a result, 50 attendees were left trying to find Ubers & Lyfts to make it to the event on time. There are plenty of other charter services in the Bay- use one of them! read more

The experience with this charger bus company was the worst experience that we had with any of the vendors for our daughter's wedding. First, the driver was supposed to pick up guests at a resort and instead of pulling up to the lobby he parked the bus at the top of a hill so no one even knew he was there and my 97 year old grandmother had to walk up a hill to get in the bus. Next, he took all of our guests to the wrong venue This caused a 30 minute delay in the wedding, because he was supposed to go back to the hotel and do a second run of picking up guests. Now for the contract that said he would start taking guests back to the resort starting at 9:30. When guests got on the bus at 9:30 he refused to take them saying he was only making one trip back to the resort starting at 9:45. When it was clearly communicated to the company that the wedding ended at 10:00 and they would make as many trips as necessary to get everyone home. The contract stated that if he was there a minute past 10:01 they billed overtime. When the verbal communication never stated this. They slipped it into the fine print of a contract so that they could bill an additional $400. The driver didn't do the bare minimum, was rude and this cost us $2400 and unfortunately we pre paid a tip. The driver accepted cash tips from multiple family members of ours not to leave the groom and mother of the bride behind. When we got his boss on the phone he never told us he was going to charge the overtime fee because he knew that he had verbally agreed to have the driver make multiple round trips to our resort. Absolutely the worst vendor for our daughter's wedding and one of the most expensive. I wouldn't recommend them at all if you are using them in the San Diego area. Terrible customer service and way tooo expensive for the service they provide. read more

Would give them negative stars if I could. I chartered 2 buses. They changed one to a smaller bus a week before my event and then they cancelled my reservation completely 3 days before. They are not trustworthy, do not use them! read more

This was a horrible experience. We are a public elementary school. In order to secure our bus, I had to put the deposit on my (the teacher's credit card). They took so long getting all the paperwork in with the district (insurance, etc) that they then put the whole amount on my card. It was 2 months ago, and they will not cash the check from the district, so I will end up paying for this trip out of pocket! Additionally, the bus smelled terrible, the seat handles were broken and the left turn signal was out. I would not recommend this group to anyone! read more

I contacted Prime Charter Bus for our work trip from Los Angeles to Las Vegas. I was recommended to them from a friend I used them previously. All I can say is wow, I really love their service, it's very professional and on time. And also the buses were clean and the drivers were driving safely. If you're looking for a company that can promote you with the best level service and quality, look no further. read more

do not trust! we booked two 56- passenger charter buses with this company and they cancelled on me 4 days before my event. first they downgraded one bus to a 45 passenger and then they cancelled all together. they don't actually have busses, they are a broker. middle man. do not trust them. read more

We rented four buses from this shuttle company for conference transportation and everything went perfectly. Communication was clear throughout the process, and the buses arrived promptly as scheduled. Reliable and professional service--we'd definitely work with them again. read more

Recently rented two buses from this organization and the experience was so easy and professional. I'd never made this kind of reservation before and was concerned about missing any details, but Prime walked me through every aspect of the rental and handled everything. Plus, the buses were pristine, the drivers were excellent, and the payment was seamless. read more

I went on their website. Got a quote and Paid. Frank texted me all the way to the day of the trip. The bus showed up on time, Martin was the driver. We had a blast! Music, 56 people, heading to a haunted house. Some of the monsters from the haunted house even got on the bus to scare people. I will be using Prime Charter for every single trip! read more

Perfect service, attentive and flexible. Would recommend and I will use them in the future.

Prime Charter were very helpful while handling the stresses of planning our wedding, their pricing was fantastic as well, special thanks to Frank for all the help, we couldn't be happier!! read more

DO NOT BOOK THEM!!!!!!! Website seems legit and is super easy to navigate. They were very responsive in the beginning to quote requests. But when I called with questions (always same guy answering) they said to email. Not 1 response from any email I sent. Once I put a deposit down crickets. Nothing. Fortunately was on a credit card that is great with disputes. There is already 1 complaint on Better Business Bureau and I'm about to add another one. read more

Prime Charter Bus really helped me out a lot. The person who helped us book was named Frank, and he made it a breeze and was super accommodating. The driver they hooked us up with was on point, maneuvered the bus well, and he was punctual and cool. Their busses were clean and comfy and the prices were cheap. In my opinion the biggest downside was that the small bus we got didn't have a bathroom, which was a bit of a bummer. If I were to book again I would get a bigger one with a bathroom due to the relatively small price difference. Overall, Prime Charter delivered a solid experience. I am going to use them again soon for my daughters wedding! read more