They are good when booking the ticket. But the trouble starts when you try to change the dates. When I contacted Delta for a date change they said there will not be any price difference, but as it is booked through agent they can only modify it. When I contacted the agent, they said it will cost me $699. I have explained my discussion with Delta and they said it is concession fare etc., As I needed the change I agreed to pay $499 as they explained that it is airlines charging. When I got the credit card bill I have noticed that Delta charged $129 and these guys charged $369. When I questioned the same they said all the remaining were taxes. I said when the airline already charging me the taxes, why again. They sent me a detailed bill. To my surprise they list all the taxes exactly what airline has charged. Funny part is, in a hurry to adjust the amount they showed "United States - Immigration and Naturalization Fee(Immigration User Fee) as $114.96". This fee was supposed to be $7.00 as per the "Amendments to the Immigration and Nationality Act. 8 U.S.C. 1356, passed in 1986" . https://www.cbp.gov/border-security/ports-entry/carriers/air-sea-passenger-user-fees-railroad-car-fee That is when they got caught red handed. I have requested for the refund for $319 (After $50 their fee). Since then they say it is final. They have changed the "United States - September 11th Security Fee(Passenger Civil Aviation Security Service Fee) (AY) $5.60 USD" as "United States - March 01th Security Fee(Passenger Civil Aviation Security Service Fee) (AY) $5.60", thinking that it is travel date and they even forgot to change "th" to "st". What a shame. Hope they will refund my money back. Only reason I gave 2 stars was for the help in supporting when the airline was not showing my reservation, I waited at the airport for 2 hours to get that corrected. Not sure whose mistake it was. read more

Air Trip Maker - Travel Services Near Me

Stay away from Air trip maker company. They have sold us a ticket, one portion of which just got canceled by the Airlines. We have only few days in between. Calling Air Trip Maker from that time at least fifteen times to get a replacement or alternative ticket but they are not doing anything. The phone attendant is saying we will notify you in 2 hours, which by the way is at least 48 hours ago. Not sure what we will do when we will reach Delhi Airport from where the other leg Delhi to Kolkata trip is cancelled. Hopefully this review will wake up the Manager in charge who is sitting at home and doing nothing. Stay Away from this company. read more

I wish could give 0 stars! Fraud and Liar people don't fall for their promises , they will change prices and blame on you. agent hanged up my call abruply highly unprofessiona. read more

I just inquired for a flight and these people went crazy after me. I booked tickets from some other sources. Even after that for some days these people kept on calling me from different numbers and forced me to tell from which source I booked the tickets. They are so nasty and rude. It looks like they are scam. read more

Liars and cheats. I am out $699 because of them. Do not trust these people. The person I spoke to on the phone, 'Maurice', was extremely rude and unpleasant. read more

Certainly dont have negative rating. They booked me tickets promising child seats and after 24 hrs when ticket is non cancellable they removed my seat selection and asked for more payment. read more

Be aware. Deceptive and click bait. Buy at your own risk. When you search for a fare on their website it shows attractive price but then you need to call them. At which time they will say ridiculous reasons why that fare is not valid even though web page clearly shows the fare and the dates. Instead price on the phone is way higher. If they can do this when buying the tickets, just imaging if you had to deal with them after buying the tickets! Good luck. read more

We booked back in Dec '21. Had to cancel due to covid... should have been smarter and gotten my refund back then. They begged and asked me to take a matching credit -- too much to hope. Its been three weeks of back and forth, Max / Victor 'confirmed' that they would book with a fare difference of $600 after a 50% credit from the original price... only to come back six days later asking for another $200. So unfortunate... they lost a customer for $200. Is that business sense? read more

Friends, Be away from this fraud travel agency in booking tickets if you want to have peace of mind. They will entertain you before you book the ticket but once its booked they will not bother what kind of ticket and seat you are getting. Also without your notice your ticket may get cancel and then you need to figure out with them and they will provide new reservation. Overall its all horrible experience. read more

I booked tickets and asked to cancel because I was suspicious that service of Air Trip maker might be poor. I call Ankit to cancel.He assure me that you will satisfy with our service. I was hesitant first however I took chance and did not cancel. I feel fortunate that I did not cancel!! They provided full support while goi and return flight. Due to Ukrainian war flight canceled however they arranged flights without any issues and extra money. i called them many times however every time they pick up and help me fully. It Was good experience. i will request my booking again with Ankit. read more

I am using Air Trip Maker for last 5-6 years but I was surprised to see how they are treating me for flights I booked before pandemic. Flights got cancelled, travel restrictions and they are not ready to refund my money. I am asking them for other options like air line credits, or extend time beyond 2 yrs or give me different route. The answer is always same, no it is not possible. These are airline policies and this ticket can not be changed. When I talked to airline directly, they confirmed that during this situation they have changed their policies and are more flexible and it is totally up to the agent now. I think they are fraud and should not be trusted at all. One of their agent did email me other options, but her manager came and said it is not permitted. I see some more customers with similar feedback. We need to find some legal way to take some action on this monopoly. read more

Worst service. I booked a flight through them. They tricked me by giving me some coupon ticket which was actually invalid. I found that after reaching airport when i tried to check in my luggage. It screwed my entire trip. It was horrible experience to fight for my refund as well. They didn't refund. Luckily in last after 4 months of fight i got refund back from credit card not by airtripmaker. NEVER EVER book from them. read more

Very bad and deceptive people. They charged me more than the full fare when I called immediately to postpone my trip. They promised 2 suitcases with a one-time payment of 100 $ for the 2nd suitcase. But they charged 15000 while going and coming to Delhi airport for the extra suitcase. They promised to refund. I have their emails as proof. But they blame American Airlines till date I am following up. But all the three responsible never respond. I even called the Mary land office and same response. A very fraudulent group. read more

Very unprofessional company. Never bought the tickets, just they will call every day and ask to wait for the next day. Do not waste your time by chasing these companies. You wont save anything, rather you will only lose your money and time. read more

Unfortunately i cannot give a zero star... Please do not BUY airline tickets with Air trip maker, they are fraud and fake travel agents. They follow up aggressively while purchasing your tickets but wont respond back if you need to cancel or refund your tickets. The worst customer service you would ever experience. I have been following up for a month for my refund but no response to my emails, moreover they have blocked my phone no so I do not reach them. Pathetic situation - My Dad passed away last month and even on this emergency situation they are not willing to respond or help. So please stay away from these cheaters. read more

Avoid!! find another travel agent, or do it yourself. They are not reachable in an emergency ... and the emergency was actually created by them. They charged me a change fee for my daughter's return, but all they did was CANCEL her return ticket!! The agent "forgot" to BOOK the return ticket. So when my daughter was trying to checkin to her return flight from Bangalore to San Francisco, she realized there was NO booking. The airline refused to help because the ticket was booked through this travel agent. The travel agent was not reachable because it was outside of their office hours!! I don't have enough polite words to express my anger. Traveling to India with kids is stressful enough, but being stuck without a return ticket is a nightmare!! This happened a few months ago, and I did review them on FB, but that review seems to have disappeared. Hopefully it will stay longer on yelp. read more

WORST service in terms of authenticity and responsiveness. They chase you aggressively when it comes to booking flights. If it comes to cancellations and refunds, they give you the run around. I have yet to collect my refund and its over 7 weeks for a cancelled trip. read more

Not at all reliable... They gave the price which was not available to start with. They keep following to book the tickets. When i gave all my credit card info and after waiting for more than 12 hrs without hearing back, they said that fare is not available and quoted me way higher price. By then i lost all other competitive fares. I wouldn't go back to them. read more

Not too happy, had too many issues.. All resolved but the pain of following up for everything mistake, not ok with me considering their markup Not a happy customer, will not use again read more

Worst service don't trust them simply book your tickets directly from airlines website. If you get your tickets with them you are simply wasting thousands and thousands of dollars. This company should stop doing this sh**ty business taking money from people. read more

What ever deals they mention are just for marketing stunt and there are lot of terms and conditions attached to it. Moreover if due to any reason your credit card gets declined then they charge you $17 which is ridiculous. Its there duty too to check the card details before sending them to the airlines. And this is also a hidden fees which they will not tell or mention before. Overall very bad experience in the way they work however booked my tickets with them but will not book in future. read more

Do not book with this agency. Our flight to India got cancelled as United airlines cancelled the flight due to COVID. This agency has not refunded our money for the 4 seats we booked. They have been giving us the runs and now have even stopped taking our calls. They are not to be trusted once they get their flights booked and money paid up they will care less about you! Good luck! read more

Bad customer service. ZERO FOR THEM. They are not reachable in case you need to. STAY AWAY FROM THEM.NOT HELPFUL AT ALL. I booked my return tickets from Mumbai to San-Jose.Airlines cancelled the flight in October and Agent Andy was informed about the changes. They didn't bother to inform me and neither made alternate arrangements for me .I came to know about cancellation 2 days prior to departure, tried reaching them multiple times , they didn't reply or call back. I had to call airlines and book my return flight myself and was given a longer journey ( not the same i booked) .Agent Andy or air trip maker didn't help us at all. please don't book through them, read more

I am experiencing same situation. Booked flight with United last year and now when I want to rebook they are not confirming nor refunding. Worst service. Pls don't use them. All hard earned money is being looted by these cheats. read more

STAY AWAY FROM THESE FRAUDULENT COMPANY Probably should give them negative. Jatin/ Ankit/ Mahi 3 were in the loop since 24 hrs. Now after taking all Credit Card details and everything confirmed they came back by sating the layover is longer, and we can't book the ticket and asked ne to reroute/ change plan. Before taking all the detail, they keep saying will receive the ticket by 15-20 mins, by end of the day everything changed. read more

Binny is the person to go and talk to. A relentless agent that chats with a smile anytime you call and handles every question very responsibly and deals with a lot of patience. Would recommend without a doubt to all. read more

We booked our tickets (total 4 tickets) with Air Trip Maker on Oct 11th, 2021. The trip was schedule for Dec 10, 2021 - Jan 4, 2022. We paid $1399 per ticket (i.e $5596 total). The ticket booked was with American Airlines. Our son got Covid on Dec 08th and we had to cancel the trip. I paid $200 to Air Trip Maker on Dec 09th, 2021 so that they can keep my ticket open and I can reschedule it. After the payment of $200 I was told the ticket should be valid for 1 year from the ticket booking date (i.e Oct 11th, 2021) and within 1 year I can use my open ticket for the trip to India. I have been following up with Air Trip Maker and its been 6 months already and they are not able to re-issue ticket for me and my family. As per their latest communication, they told me I had to pay the difference of $1995 per ticket (i.e $7980 for 4 tickets) for them to re-issue my ticket or they can give me new ticket (without reissuing my old ticket for $1695 per ticket (i.e $6780 for 4 tickets). They are not able to explain what happened to $5596 I paid in Oct 2021 and why I cannot use these funds for my tickets to India. I am almost messaging them daily for the last 6 months and I was told they are looking into issuing me a ticket and they don't have any option available. Air Trip Maker is asking me to pay them more (in addition to $5596) . The are harassing me for the last 6 months and its been a nightmare experience for me and my family. Due to the time loss caused by the delay and the unspeakable behavior of Air Trip Maker, I have to cancel my Dec 2022 trip to India. They are possibly the worst travel agent in my opinion. STAY AWAY from these thieves. read more

Worse Travel Agent ever I have provided my credit card information and this agent used my credit card to purchase their personal belonging. Please avoid this agent. The guy Ankit Sharma or Sam will not pick your phone after selling the tickets. I also come to know that this agent never return refund to the client. read more

Everyone booking ticket from this agency, please be careful. These agency is big fraud and you will loose your money. Their office contact numbers are 202 640 1902 / 202 296 8886. Owner name is Sam and staff names are Johnny, Victor and more. These all are giving false information during booking and throughout reservation. Once you make payment and year contact them for your reservation or make changes, guys you deal with will no longer be approached and rest staff will make excuse, they don't know what deal you had with person. So be careful with frauds. I confirmed with Lufthansa and they confirmed ticket is open and this frauds are saying your ticket validity period is over. They can't issue or refund money. I have to purchase ticket again. Once again please be careful and avoid frauds like Air trip maker. Please pass on this message to all your Fri and family to stay from Air trip maker. read more

Can someone share an update on when will I get my Air France tickets? I was told below itinerary will be ticked couple of days back, but I still haven't received them. No one is answering the calls too. Looking for my tickets ASAP. 1 AF 606 17DEC SU SFOAMS 230P 945A 2 AF 877 18DEC MO AMSBOM 110P 215A 3 AF 217 03JAN WE BOMCDG 210A 735A 4 AF 84 03JAN WE CDGSFO 1030A 110P Rating marked as per my current experience but will be updated based on how this is resolved. read more

Very Bad Service!. While buying the ticket they work tirelessly and pressure you to buy the ticket ASAP. But when it comes to getting refunds due to covid 19 cancellation of the flight service they don't want to refund the money and they block your phone calls. This guy by name Michael asked me for extra $100 to process my refund. While I have not paid the extra $100 he has not returned my call and has blocked my phone so I can't get hold of him and I'm still waiting for my refund read more

DO NOT BUY WORST CUSTOMER SERVICE! Avoid buying from this company at all costs! I have been coordinating for a refund for past 6 months but I have not got it and no one ever answers my calls or emails. I almost call them everyday but nobody picks up. Completely fed up with their service! read more

0 star. Surely. Here's the general thing with travel agents. All of them are decent when you are booking. The real character comes out when you have to change a ticket.Most travel agents fall between 5 and 0 and airtipmaker makes it to 0 without a doubt I got a reasonably good deal and booked the ticket. Then I had to change it . The ordeal: Firstly, he says , you have to pay $300 to convert to open ticket. Open ticket with them and not with airline. So you are tied with them. Two months later, I call him saying that I would like to reuse my ticket. On a $900 ticket, he says, Sir, the new ticket will cost you $800 extra. WTF? Also, the tone changes so amazingly this time. The guy who used to call you again and again suddenly says, Sir, I am busy , please call after half hour. I call after 25 mins, by mistake. He actually scolds me. Sir I told you 30 minutes, why are you calling . I told him to try for some tickets that are cheaper,but travelling over the weekend is a strict constraint for me. He says, Sir I found a great ticket for $100 extra. When he sent he itin it was a Wednesday to Wed ticket. Airlines generally will penalize people who have to change itineraries and I was prepared, but the attitude of Air trip maker psyched me out completely . Oh and by the way, the first time he booked tickets, he said he could not request any seat and airline said only agent could issue a seat. I almost was prepared for a middle seat all the way through . read more

Most of the people here are complaining about the cases when Tickets got cancelled. In our case, they overcharged us by 100 $ and not just once but twice. In first booking , total was coming as $3300 and they charged $3400 . In second time, charged $505 for already confirmed price of $405. First time, had to mail 5-6 times to get the refund. Second time too it's gonna be similar. That looks like a very shady practice even by Desi standards :) read more

I booked a flight to India through jonny from Airtripmaker and it was the worst experience in my life. They lied to me all the time about the visa requirements even though I have explained them very clearly about my visa situation. The person who handled the ticket said I don't need any transit visa in Europe as long as stay within the airport and completely fine while changing flights. I traveled believing him and later found that it was a complete lie. I end up paying again the full fare to travel back to U.S. and it was the horrible experience I ever had. Later when I returned back, I tried calling them and found out there was no person named Jonny and it is just the fake name they use to cheat people. I advise everyone to be very careful with these people as I wasted and lost my hard earned money in order to save few dollars which I could have better avoided read more

Pathetic company. Do not ever book tickets with them. If you want to change the dates, its crazy expensive amount they quote. The direct airlines website is cheaper. STAY AWAY !! Kiran read more

Absolutely ridiculous. They promised 24 hrs full refund and when you call them, they are saying manager is not available so we can not cancel the ticket. Please be aware while booking ticket as they are very bad in refund. read more

I booked my ticket from San Francisco to Ahmedabad in september 2016. They booked via Air China and Connecting to Air India. The rates looked decent, but the ticket got cancelled. Air Trip maker person named Ayesha told me that Air china cancelled tickets and its not their fault. She promised me via email that I will get my money refund for both Air China and Air India. But I only got my Air China money refunded after more than dozen calls. The customer service is the worst. Now it is 4 months and atleast 100 phone calls and tons of email to get my Air India money back. But they have no intention of refunding it. I always get standard response; "i will get back to you once i speak to my manager". And that never happens. I strongly urge you all, DO NOT USE THIS TO BOOK YOUR TICKET, UNLESS YOU ARE WILLING TO LOOSE YOUR MONEY AND SLEEP. read more

These company is fraud they gave me good deal last year and booked my ticket just before 24hr i called them to cancel my ticket and she refused to do so and she asked me to make an open ticket which i can reuse on this year when i try now she change the penalty price fro $ 225 to $ 300 and fare difference of 490 per ticket where as ticket price is just $50 difference. now when i try to use the confirmation number provided by them with AirIndia these numbers are not valid and its not available on there DB and they provided some ling of viewtrip even that link is also not present on that confirmation number. i Paid $2000 for 2 ticket it seems like i was on trap . they use all fraud name Gifty Jason James like that its a fraud company. never come across these people. read more

I booked 4 tickets last year and due to COVID the flights were cancelled. They kept saying ticket is not refundable and when I complained to the US Department of Transportation, the airline refunded their portion of the ticket cost in full. The remaining 30% which went to AirTripMaker didnt get refunded to this date. I have been fighting for months and they are giving me the run around and can't reach anyone that is sane. Couple of times the guy that answered my phone call fell asleep on me and I could hear him snoring. Sounds like someone is attending phone calls from India during their night and couldn't stay awake. There is no manager or owner that you can talk to. Finally, I filed complaints to several bureaus including the Federal Consumer Protection agency. I don't mind losing the money but the audacity they have to rip off the public shouldn't be tolerated. Hoping enough people file complaint with the Feds to be able to force a disciplinary action on them. read more