Shane is an excellent technician. He was knowledgeable thorough and a great diagnostician…read more The repair went smoothly. He is also a very kind young man.

I always have a good experience with Ocean State. And today was no different, Jeff was my…read moretechnician. He was very nice and he did a professional job. Thank you Jeff, and Ocean State.

Richard was my service tech. The owner of the company came out first to over the holiday weekend on…read morean emergency call. He was quick and efficient and assessed the problem. They scheduled me the following business day. Richard was very respectful. Make sure everything was running properly made sure his boots weren't tracking mud in my home was very polite. It was nice to receive a handshake that felt appreciative, respectful, and kind. I just can't say enough. It was a breath of fresh air and cool air. Thank you Richard

AC broke and it was almost 90 in our home. They went above and beyond to take care of things for…read moreus. Raymond was awesome and did a great job to explain what happened and what needed to be fixed. 10/10 highly recommended.

Nothing like coming home from a sweet adventure ... only to discover the A/C had gone out!…read more The house was reading 91°, but I'm pretty sure it was even hotter. My Nest showed the system had been running nonstop for 24 hours trying to keep up. One panicked call to Alex at Guardian HVAC LLC, and he jumped into action. In less than 90 minutes, Leo was at my house, diagnosed the issue, and had the A/C back up and running. I'm incredibly grateful for people who answer the phone, show up when they say they will, and take great care of their customers. Thank you, Alex and Leo, for saving the day! If you're looking for an HVAC company that truly delivers when it matters most, I can wholeheartedly recommend Guardian Air. As a Friday evening emergency call - I found their pricing to be very reasonable!

My AC had i thought broken beyond, but they (HE) knew what to look for! Wonderful. Had used them…read morebefore, with mother. Now I had issue, and on point, knowledgeable, friendly and very cost effective. Call them anytime. Prompt turn around when called for service!

Awesome company and extremely honest. The company fixed the problem with my thermostat and didn't…read morecharge a fee. I am going to love doing business with a company that still has integrity. There is an employee I highly recommend. His name is Nick he is very professional and considerate. Really was concern in helping me. If he wasn't sure of the answer he talked to right person to make sure his fixed the problem. He doesn't leave you hanging. Kudos to Nick and Donna and I believe her name is Crystal. All excellent employees. Thank you Coastal, I know God sent me to your company.

What an awesome experience! Our air conditioner dies and we never expected to get service so fast…read more They were super friendly on the phone and got us an appointment right away. The technician was on time, very nice and super professional. He was able to fix it and didn't kill us on cost. You have no idea how grateful we are!

I've used Thigpen services for approximately 17 years. Purchased three units with my personal,…read morerentals, and business during that time. However, I will no longer use their services. My residential unit had malfunctions and on two different occasions their Sales Manager was supposed to give me a call for an estimate but he never called me. The first time it took him a week to give me a call after seven days but I elected for repairs. A few months later after another issue, I had a leak. The Sales Manager came out and gave me a quote. I called that Sales Manger and the company several times and they never returned my call. Therefore, I went with another company. Totally unprofessional. Proceed with caution!!!

Very professional and thorough. Technician answered all my questions and explained how my AC unit…read moreworks. Signed up for the maintenance plan at a great price.

We've always had good service with Charlie's Tropic, so I'm mystified with all the negative…read morereviews. As evidence, we've had them do semi-annual service for our central AC/heat system for at least the past 15 years. We just had that service today, and our 18-year old system, though aging, is still going strong. That's way over the average life expectancy of an AC unit in Florida, which if memory serves is about 13 years. I guess they're doing something right!

FIRST - we're located in Jacksonville, Florida. Not sure why my profile is stating elsewhere…read more Charlie's team previously did great work with coil and duct cleaning for our AC. We gave them a 5 star review. We want to take that back. Because of this great experience, we used Charlie's Tropic for our home office. Chris Johnson came out, gave us the sales spiel. Assured us that what he could do what we wanted, an AC unit that controls humidity and leverages cool to dry capabilities. Understand, we are warranty fiends. EVERYTHING we purchase above a certain monetary amount must have a solid workmanship warranty, to include money back guarantee if we don't love it. EVERYTHING. If it doesn't, WE DON'T GET IT. MANY times during this presentation, we asked about this AND the humidity control, which is VERY important. He promised a money back, one year customer satisfaction guarantee. We've had humidity issues, leaky AC (they say that ALL ACs leak, it's completely normal, btw) They've been out 3 times to fix said issue, always finding something that wasn't installed correctly. The closet that they put the AC in doesn't close around it. They didn't measure the unit to fit, saying we can rebuild our closet AFTER installation, or have no door on it at all. As this is my workplace entry, this is an eyesore, not an answer to THEIR problem. SITUATION 2: This one's a doozy. On Nov 21 21, a worker was sent into our attic space to inspect the vents to see what was wrong with the AC. HE SAWED THROUGH 5 LOADBEARING TRUSSES, and cut into the wrapping on live electric wire. He provided Chris Johnson photos of the cut trusses. However, no one told US. My husband tried to find where the humidity was coming from himself, crawling around around 12/15, and discovered these cuts. He sent a video of this to Chris (our POC) immediately, to which Chris then replied "it is mindblowing that someone cut that." However, the next time that Chris & team came out shortly after this, he showed us the images that the man had sent him ON THAT DATE of what he had done and sent them to us via text. We finally involved the owner Charlie, also a bad experience. We had an appointment (solid time, no window) for Charlie and his contractor to come. Charlie was 45 mins late, while his contractor was an hour late. Again, we are not living at the home, so this is time away from work and life for us. No apologies for being late. Once his GC arrives, he went through the obvious structural damage in the suite, stating that the damage was already there. We have many witnesses that can confirm against this. We also had a structural engineer inspect. He went through EACH item, to include the attic, and said "cutting trusses alters the load path from the roof to the foundation of the structure which will result in structural damages such as moved walls, cracked ceiling and drywall, and possible structural failure of the home." Charlie's GC didn't even enter the attic, and had a plan without even attempting to survey the trusses. Charlie and his GC tried to minimalize the damage. When trying to get this issue handled effectively, Charlie told us to contact the dealer about the AC unit leak, and his insurance would handle the claim for the trusses. His insurance DID contact us-wanting US to pay the damages, then they'd pay us back, or use OUR home insurance to pay. We're done with this company, completely. AC still leaking, house still shifting. Charlie's answers to the humidity? Seal the air leaks into the home. THIS COMPANY is the reason we have more unsealed leaks. We contacted Beth, as we want to collect the money back guarantee. She sends us to Chris who states, "sorry, you don't have a warranty", and provides us a contract we didn't sign. We have asked Chris to send us all documentation that we signed. He has not, nor is he communicating with us any longer. We are now seeking legal counsel.

Awesome service- thank you so much for coming out to do my maintenance on my generac generatorread more

Absolutely 1st class install job today from Double AA with our new Generac generator. This company…read moreand its technicians are polite, thorough and tireless in pursuit of providing the best service. Well done team! We appreciate you!

Had a fan installed on patio during patio renovation with Schnoor. Brandon and his intern came out…read moreas subcontractors and were nothing but nice, professional and didn't mind all my questions. I will definitely call them for future electrical work in the future

Charged us to come out. Charged us to diagnose. Couldn't diagnose. Charged us for freon that was…read moreguaranteed to leak out because they couldn't identify or fix the problem. Many many unanticipated $100's and only a short-term solution. No credits for trip charge even when we paid for labor and parts. Super rude and condescending manager when I called to discuss bill. They put the unit in a few years ago and can't even fix it.