I had an outstanding experience working with Cool Zone Air Conditioning & Heating. Dakota, Byron,…read moreand Tyler -- the incredible "three amigos" -- went above and beyond to help me during a very stressful situation. After a severe power surge at Desert Mountain, both of my Carrier heat pumps were completely blown out. With outside temperatures reaching 104 degrees, I was in a difficult position. The Cool Zone team immediately took action. Within just three days of ordering all necessary parts, they had everything installed and fully operational. Their work was nothing short of meticulous. Every part fit together perfectly, like a carefully assembled puzzle. Their professionalism, strong work ethic, and calm, organized approach turned a potentially terrible experience into a seamless, stress-free transition. I deeply admire and appreciate the service they provided. Thank you, Cool Zone Air -- well done to the entire team! David Smith

A huge thank you to Tom and Grant for getting my AC back up and running! You both were…read moreprofessional, efficient, and super helpful. I truly appreciate the great service and quick response--especially during this heat! I highly recommend Cool Zone Air Company to anyone needing AC service. Honest, reliable, and hardworking--can't ask for better!

We purchased a new AC system from Larson Air last February, and this was our first maintenance…read morecheck. During the visit, Daniel discovered that the system was undercharged. He took the time to properly address the issue, thoroughly review the system, and make sure everything was working as it should. What really stood out to us was his dedication and commitment to doing the job right. He stayed and worked so late to make sure everything was taken care of. That level of professionalism, patience, and customer care is truly appreciated. He also took the time to explain our options for a yearly routine maintenance plan, which gave us peace of mind knowing we can keep our new system running properly for years to come. We are very grateful for the excellent service and the time he took to make sure everything was right. Thank you, Larson Air, for having someone who genuinely cares about your customers and takes pride in his work.

There are a couple of technicians at this company worthy of mention and who are my new favorite…read morepeople. These are Kyle R and Demetrius P those two people were absolutely outstanding to deal with and so professional in every way possible, did the very best to reassure me during the major outage of my system. I'm so thankful for the way this outage was handled and so glad I chose Larson Air Conditioning to this day to handle my home comfort needs. A big thank you also to Cheyenne who was also always extremely pleasant to deal on the phone during my many calls while dealing with this rather stressful event. The only thing I wish they did away with was the phone AI assistant, Ruby! im sure she's very capable but more often than that I just want speak to a human.

A Quality performed a complete retrofit, our HVAC system last fall. We want to explore a heat pump…read moresystem which we believe is spot on for Ariz.'s Climate. After the job completion, we wrote a gloriously favorable review for the and office team who supported us throughout the process. Now nine months later, we noticed anomalies in the system's performance. The team immediately set up a service call. Aidan Divarco, their ace warranty technician, was dispatched. He was here months ago as as we have a zone system splitting the house. This adds some nuance to the overall system. And on que, Aiden came in with sleeves rolled up. He is well trained and very intuitive. That's a compelling combination. Most owners of companies would steal to find a talent like him. Without sharing all the details and many hours of discovery, he really did not find something obvious. Yet he performed many checks of the system and did a few tweaks as the backyard was heating up for one of our first warmer weeks. I cannot emphasize how much we admire his truly genuine commitment to customer care along with his dedication and talent. He never has any excuses or even challenges that he is unable to hurdle. He's like the Everready bunny, locked and loaded and ready for bear. Hands down, he is the Valleys Michael Jordan superstar warranty "technician . And a great guy to boot. A Quality HVAC is truly blessed to have him on their Team..

A Quality HVAC is terrific! I love supporting a well run locally owned and operated business. The…read morewhole transaction was thorough and professional! When I called, I got an AI Scheduler that was professional & hard to tell it was AI. Stephanie from their scheduling called me soon after to confirm that the scheduled time worked for me and was on top of communication and coordination through the whole transaction. They got me in same day, in the summer, on a Friday. John out and made a quick repair for us and got us up and running again. John was professional and friendly and took before and after videos. I am a local Realtor and happy to recommend this very reputable company. Our repair quote and bi-annual service and even annual hot water heater clean out was very reasonable.

Met with Brady, the owner to add a new ac unit on a duplex. Got several quotes from others who…read morequoted almost double and thought the job was too difficult. Even had one company say they would have to hire electrical team to come out for a separate expense. Brady looked it over, assured me he could handle everything from the crane, electrical, and all involved. They scheduled me right away and got it all done in half a day. Very professional Great pricing Very knowledgeable All in one service Highly recommended!!

Brady Garrick the owner contacted me personally after I responded to a phone solicitation for…read moreannual maintenance. I questioned what they would do and after speaking/ texting with Brady I booked an appointment. Of course they didn't show up for the appointment ! I texted Brady and he said *Let me check on the status of our tech. I'm sorry that he hasn't arrived yet or communicated that. One moment please Tech never showed or called Brady did not try to re book appointment? Probably better to use a different company in my opinion Johnnie

I /am/ the tenant. The only disconnect was on SureTemp's end…read more(the dishonesty and tacking on additional charges for non-existent services). SureTemp's communications (that's another review on its own) were to me (the tenant) and the property owner. The refund that was given was around $200... it should have been closer to $400 for all of the reasons and evidence outlined in my above review (that you conveniently did not address). I am more than happy to post screenshots of additional evidence if you'd like.

A night I faced an issue with my heating system and they showed up a day after it and fixed it…read moreimmediately. I recommend them for your future HVAC issues and routine maintenance.

I called Wilson Crew Heating & Cooling when my AC wasn't working properly and another company had…read morecome out to assess and told me we needed a new unit. I really had called for a quote on a new unit since the other guy doesn't install them. Trey offered to stop by the same evening and gave assurance that he'd get it working it if he could, and the cost of any fixes would go towards a new unit if that was the route we needed to take. Trey made it out the same evening and worked in the dark to get our unit up and running. Turns out we don't need a new unit right now! Really appreciate his effort and diligence with diagnosing the issue to get it repaired and at a reasonable price. I appreciate that he's honest and didn't recommend a new unit when it's not necessary.

Had the unfortunate experience of dealing with this company and family when I first moved to…read moreArizona. I had two units down, and they came out to "fix" the problem. They demanded I paid in full, even though they needed multiple trips to the house to complete work. I protested, but they insisted. And of course, the work wasn't completed. The AC never blew lower than 76 degrees. And now 18 months after they "fixed" the problem, the same two units are not working again. What a cowinkiedink! And conveniently 6 months out of warranty on their work! I would've gotten more satisfaction if I burned the $6 grand

They were out to my house within a few hours from first contact to repair our HVAC unit. The…read moretechnician, Noel, was fantastic and honest. He made it easy to understand our issue and how he was going to resolve it. Quality service for a fair price.

I scheduled a visit for a technician to review the work. Unfortunately no one showed up or called.read more

We had an issue with our Heating/AC System, and we found Good Shepard Heating & Air. Jay Weiner…read moreanswered my call, I was impressed with his tips over the phone, who gives free help anymore?! Unfortunately, we still needed him to come run diagnostics to figure out the problem. Jay was at my home the next afternoon. Today Jay was back with the parts and repaired our Heating & AC. and NO UPSELLING!! Good Shepard Heating & Air hands down wins our business! We found Jay Weiner to be professional, respectful, focused, clean worker, friendly, personable, and he made every effort to explain what he was doing. For the first time since we moved in, our AC & Heater are both working properly!!! Jay made sure of it before he called the job completed. Thank you Jay Weiner!!!!!!!!

Can't recommend Jay with Good Shepherd Heating & Air enough. Our AC stopped blowing cold air this…read moreevening. I did a quick search on Nextdoor and saw several referrals for Jay. Gave him a call at 8 PM and he was here by 8:25. He quickly diagnosed the problem and had it fixed by 9 PM. His prices are fair, his service is fantastic. You can't go wrong by giving him a call.