I had a new AC system installed. It went well; however a couple days later, I noticed the…read morepre-cooling temperature was at normal room temp. Many attempts were made by different employees to learn why the system wouldn't cool down when programmed. The thermostat and HVAC employees thought it was the high Phoenix temps and the fact that I had a manufactured home. I was very persistent, calling often, attempting to find a "realistic" solution. Finally, the system got replaced with a much better brand. Hallelujah! It's fixed. Sometimes starting over is the best answer. Wolfgang worked right along with me all the way. There was no giving up. They're always on time and very customer oriented. Frustrating, but resolved to the highest satisfaction!

Terrible customer service. I purchased an air conditioning unit from a company that then years…read morelater was bought out by Wolfgangs Cooling, Heating and Plumbing. My unit was under warranty for another two years. Last Friday the unit stopped cooling, and I called and a technician came out and diagnosed the outdoor condenser fan motor had failed. The technician, Pat, said they might be able to get part on Saturday and install it. Then he proceeded to try and sell me a new unit, when I declined, the conversation turned and maybe they wouldn't be able to get the part on Saturday.... He sat across from my sister who is on oxygen and myself trying to get us to buy a new unit. He wanted to see my original warranty and kept saying how old my unit was... My sister is terminally ill and is taken care of in our home where her medical supplies are kept. I called Wolfgangs on Saturday morning and was told they would not be getting the part Saturday but on Tuesday, and it would be installed on Wednesday. I told them that my sister was ill and needed to be in her home with her medical supplies. They then said they could get the part on Monday and install Tuesday. We had to leave our home due to it being 95 degrees inside and my sister's illness. I asked to speak to a manager and was told "they all just went into a meeting." I CALLED BULLSHIT. Asked for someone to call me back and never received a call from anyone. This is terrible customer service. I called on Tuesday morning and cancelled my service call and my service agreement with them and not one question was asked, so that tells me they do not want my business. A friend called their air conditioning company and when the tech came out and said they had the part on their truck and fixed the unit. They also charged me $128 service fee which I have a service contract with them and the unit being under warranty should not have been charged. So, they are also thieves.

I'm hoping I don't need to call William's Air Conditioning & Heating for anything again but if I…read moredo, I'll do it with the confidence that they'll get the job done right quickly and efficiently, with professionalism. I recently moved into my new home and was having heating issues so I called my home warranty in order to have someone sent out. William's Air Conditioning & Heating was assigned to the call and they were able to schedule and appointment the same week. The technician that came out was very polite and professional. He looked over all the vents and wasn't able to find anything wrong but provided a few tips on how to maintain the home warm throughout. He was also nice enough to install a new Nest thermostat without having to call in for another appointment.

On time, treated respectfully and the work was completed before the time given…read more The price was about $2000 less than competitors.

My AC started blowing hot air...I called my home warranty company, and 4HIM was assigned to our…read moreproblem. Cody came out and took his time inspecting the unit. Came back to us and let us know the unit was 16 years old! He explained in detail what repairs needed to be made and what that would cost in relation to a new unit. He even personally called the home warranty company to negotiate the buy-out price on our behalf right on site. We discussed financing options (they have a few). We ultimately decided to replace the entire unit. The installation team came out at 6:30 am, just 48 hours after making our decision. Brian and Oscar were so polite and professional. Once the new unit was installed, they came in and even fixed our thermostat mounting that had come loose. Shortly after the new unit was running...it quit. They came in to tell us the bad news, BUT they had a new unit on the way, and they stayed on-site the entire time. The new unit arrived and was installed quickly. Cody had been very responsive during the entire process. These guys were great! They went through every detail and completed the job with a smile. :)

I had a fantastic experience with this company and cannot recommend them enough. Jacob came out to…read moremy house right on time, which I truly appreciated. What really stood out was how knowledgeable he is. He didn't just give me a quote; he took the time to explain the ins and outs of my home's insulation, sharing his expertise so I actually understood what was needed and why. It's rare to find someone so willing to educate their customers! On top of the great education, the price was extremely reasonable. I was also happy to learn that they handle Air Conditioning as well, making them a great one-stop shop for home comfort. I'm genuinely looking forward to working with this company again, especially Jacob. Keep up the great work!

Carlos is an awesome business owner who understands where he lives, and the possible issues that…read morecan/may occur when your A/C goes out and it's over 110* outside! My maintenance company told me the earliest they could get someone out to my house was the following day, of course, they don't live in AZ THOUGH!!! And definitely don't understand having no air for what was gonna be over 2 days, with a child in the home! Carlos understood, and was able to make me the last stop of his day at nearly 7pm and had us back up and running in less than 15 mins!! I highly recommend him, he is God sent!

Carlos did a very good job in replacing my A/C compressor, changing the filter and piston etc…read more. thanks Carlos for being honest...Romeo

Scheduled and flaked on two appointments…read more First appointment was Thursday 11/7 at 12-3pm. Texted at 2:07PM to find out the ETA and didn't hear anything until I called THEM at 3:21PM for them to tell me they weren't able to make it. AFTER my window has passed. Rescheduled for the next day Friday 11/8 at 8am and didn't hear anything until I texted the service number to ask why they didn't show up that morning as well, and no response when I texted hours later at 12:36PM to tell them the technician didn't show and no apology or anything. What a joke. Attached is the text convo between Kelsey and I, the wife of the owner and his dispatcher. Don't hold your breath on their appointments as I'm sure they won't show.

Installs AC unit, unit stops working a few weeks later and he stops responding to texts and doesn't…read morecome to fix it. Would stay away. After he gets paid, he will not show up anymore. Nor will he finish the rebate forms for you. Too many issues.

I had an outstanding experience working with Cool Zone Air Conditioning & Heating. Dakota, Byron,…read moreand Tyler -- the incredible "three amigos" -- went above and beyond to help me during a very stressful situation. After a severe power surge at Desert Mountain, both of my Carrier heat pumps were completely blown out. With outside temperatures reaching 104 degrees, I was in a difficult position. The Cool Zone team immediately took action. Within just three days of ordering all necessary parts, they had everything installed and fully operational. Their work was nothing short of meticulous. Every part fit together perfectly, like a carefully assembled puzzle. Their professionalism, strong work ethic, and calm, organized approach turned a potentially terrible experience into a seamless, stress-free transition. I deeply admire and appreciate the service they provided. Thank you, Cool Zone Air -- well done to the entire team! David Smith

A huge thank you to Tom and Grant for getting my AC back up and running! You both were…read moreprofessional, efficient, and super helpful. I truly appreciate the great service and quick response--especially during this heat! I highly recommend Cool Zone Air Company to anyone needing AC service. Honest, reliable, and hardworking--can't ask for better!

Response time felt a little slow in the beginning (just one day wait but felt longer since my ac…read morewas not working) but it is the middle of summer so I understand. John did a great job fixing the ac unit and it is running great, blowing nice cold air. He truly went above and beyond. Thank you so much!

This the worst company I have ever dealt with!!!!! it's almost two weeks and I'm still trying to…read moreget them to fix my a/c. They are never on time for any appointments that they have made and they never call to let you know that they will be late or just never show. There is zero communication. The lack of concern for this situation in the middle of summer shocks me. They absolutely do not care at all about customer service. The shitty job that has been on going astounds me. Never ever hire this company you will regret it!!!!!!! I gave one star just because I had to.

The Way Cool Plumbing & Air team did such an incredible job installing not one but TWO new AC units…read more& TWO new furnaces in our home in North Phoenix. Chris and Kyle both were integral in getting this project taken care of for us. We were nervous about the cost and getting the units installed but the team worked with us on both those concerns. They were understanding of our budget and were creative in finding a way for us to stay within our comfort zone. Also, they were quick to get the units installed. We were concerned that we would be without AC for a week but Kyle was able to get us on the schedule a day later! Jorge and his team doing the installation arrived right on time and I really appreciated the e mail & text notifications of who each of the installers were that were entering my home. They were very tidy and thoughtful with the installation and from what I can tell they did an incredible job! Our house is nice and cold! I would totally recommend the Way Cool team if you have any AC maintenance or need a new installation! Thank you Chris, Kyle, Jorge and team! We really appreciate you guys!

Had a great experience with my HVAC team from start to finish…read more Kyle came out about a month ago, walked me through everything, and provided a clear, honest quote--no pressure, just straight answers. Then Jorge and Jeandro came in and put in the real work--about 10 hours fixing issues that dated back over 50 years. Not an easy job, but they handled it with professionalism and attention to detail the entire time. "True service isn't just showing up--it's solving problems the right way, no matter how big." Really appreciate the effort and craftsmanship from this team. Highly recommend.