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    AirFlow Efficiency HERS Rater

    5.0 (1 review)
    Open 7:00 am - 7:00 pm

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    Rowland Air

    Rowland Air

    3.4
    (303 reviews)

    Hugo from Rowland Air, Sylmar was outstanding. He checked out our entire HVAC system and…read morerecommended several options to fix our aging HVAC system. Hugo was very professional and courteous and we will be purchasing an entirely new HVAC system from Rowland Air due to his expert advice. Fred and Connie D.

    This started with a service call about a clogged condensation line. Two trips later and a lot of…read moremoney the process unraveled on behalf of Dutton Rowland. Firstly, search out another firm and do not work with new company of Rowland Dutton!! I hate writing this but the comment is well earned. Second, the communications cease the moment a contract is signed. Then the AI bots answer and text messages start. Third. $26K after a brand new installation of two new heating units and one full AC system the upper house is boiling yet our 14 year old downstairs AC works as if it was installed yesterday. And, to add insult to injury the AC cooling has not worked from the day of installation. Fourth. Return calls, straight answers, and proper paperwork are not a focus for this company. The contracts do not even describe the equipment being delivered our contain anything that a homeowner could use to initiate warranty service if you choose to use others. Horrible contract! Fifth. The installers seem knowledgeable but to leave after six hours and not have a working system after $26k I cannot in good faith say much more. Hard workers who are part of a poor process. Six. Now when contacting the company any repair work becomes "warranty work" Terrible considering the system has not worked since day one. Seven. Regrets of rehiring this company assuming the family culture of Rowland was still intact. This is not the case and sales no matter the cost seem to be the focus. The customer is left to many calls and request for Google reviews. I hope this review helps any person trying to hire a competent, well run firm that is customer focused.

    AirFlow Efficiency HERS Rater - homeenergyauditors - Updated August 2026

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