I have been with iComfort for many years and every technician is very polite, helpful, and knowledgable. Hector, who came to do maintenance on my HVAC system, was very friendly and answered all my questions. He also gave me tips to lessen the stress on my system so that it will last longer. I really appreciate family companies because they treat you as if you're part of the family. They want to make sure that you're taken care of. read more

Ya, they came out on a Sunday. My Trane brand new HVAC is a real piece of junk. George, who owns iComfort is so nice. The people who installed the system, ZIA Degrees, did a terrible job, so here is George trying to fix yet another error code. They are just wonderful. This is a family owned company and they do service calls, installation and repair/replace. They install HVAC systems for mansions and tiny houses like mine. Their prices are always fair and they actually care about their customers. You can't go wrong with iComfort so just use them and be done with it. They return calls so fast, they get to you fast and they don't leave a mess. You will love them. Stay cool. read more

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Best company to work with hands down ! We recently had a full HVAC system installed by IComfort, and the entire experience from start to finish was outstanding. From the very first call, their team was professional, responsive, and easy to work with. They took the time to explain our options, answered all of our questions, and made sure we felt confident moving forward. The scheduling process was smooth, and everything was done exactly when they said it would be. A huge shoutout to George and Erica Colon -- they truly went above and beyond. Their communication, attention to detail, and commitment to customer satisfaction were next level. You can tell they genuinely care about their work and the people they're helping. The installation itself was clean, efficient, and professionally done. The crew treated our home with respect, kept everything tidy, and made sure the system was running perfectly before they left. The difference in comfort is already noticeable! If you're looking for a company that is honest, reliable, and delivers high-quality work, I highly recommend IComfort. We couldn't be happier with our new system and the service we received. read more

I cannot say enough incredible things about iComfort Heating & Air Conditioning. The way they showed up for me--not just as a customer, but as a human being. As someone living with an autoimmune disease, maintaining a strictly climate-controlled home isn't a luxury--it's a necessity. My body cannot regulate temperature, so going even a few days without AC is not just uncomfortable, it's unsafe. When an issue arose and I was told a needed part wouldn't be available for several days, I was deeply concerned. I called and spoke with Vanessa, and from the moment she answered, everything shifted. She truly *listened*. She gave me the space to advocate for myself and met me with compassion, urgency, and care. I didn't feel dismissed--I felt heard, respected, and supported. Shortly after, Jose, the manager, personally called me back and immediately took action. He didn't hesitate. He validated my situation and treated it with the seriousness it deserved. Within no time, he located the part and ensured that Javier was at my home first thing the next morning--before the heat could become dangerous. And Javier--he was exceptional. So attentive, patient, and kind. He didn't just fix the issue and leave--he stayed to make sure everything was working properly and that I was truly taken care of. That level of care meant more than I can express. I also want to acknowledge the entire team I encountered. --Irene, Vanessa, Javier, and Manager Jose -- each of them played a role in making me feel supported, safe, and valued. Their communication, compassion, and urgency were seamless and deeply appreciated. That level of responsiveness, empathy, and integrity is rare. To my disabled community: we have an ally in iComfort Heating & Air Conditioning. This is a company that doesn't just provide a service--they show up with humanity, awareness, and real support. If you're looking for a company that will not only get the job done but will also treat you with dignity and care, please give them your business. They are truly wonderful. read more

Omar and Juan were professional and kind. There was a problem with the fit of the ordered unit. Omar explained everything to me. I needed to go to work and he stayed communicating with me by text keeping me informed of the whole process. They kindly took great care of my cats, making sure no one got out. In general, I felt super taken care of. I never doubted that I was in good hands. they redid the entire HVAC system. Huge job. No glitches. I highly recommend them. read more

iComfort has the cutest truck. I am not giving them 5 stars because of the adorable truck, but it is ever so cute. Our client is looking to purchase a huge home and there are so many inspections that must be done before the close of the contingency you are given to get them done. We explained this to iComfort and they got it. They were out right away and did a great report and spent the time needed to look at all the systems of the house. The HVAC is on the roof, what a pain, but it is what it is. They did not complain. They just did their job. They were timely, which is a must for me. I had a HVAC company that we used a few times an they just did not respond to me when I wanted. We won't be using them again and their work was slow, ever so slow. iComfort, on the other hand knew we were in a hurry and they met the challenge. We got a detailed inspection report from them and if our client decides to buy we will use them for all the repair and replacement. We trust them. Their prices are super fair. iComfort Heating and Air Conditioning is a local family-owned HVAC contractor. Their professional HVAC experts have been in business for over 10 years and have a reputation for great work. All of their people are professional technicians having the proper training. You will love these guys and ya, the truck is just too cute. read more

We appreciate the immediate response to this review. If only the same time, effort and detail the owner took to defend his bidding system could have been applied towards full disclosure on the bids proposed (unit cost/warranty cost/labor fees/taxes), instead of being cloaked as a benefit passed onto the consumer as a streamlined one size fits all rate. All seasoned companies have templates on hand to swap out info based on unit and labor. This was not a complicated job, it was a small mini split single AC unit for a 10x10 bedroom. Additionally the owner changed his reply here, (which I screen shot and uploaded as he is likely to change again after this update) stating 4 options were offered. This is untrue. 3 Mitsubishi offers were submitted when we were clear we did not want a Mitsubishi. A single bid for a Gree model was sent only after we questioned why we got bids for units we said we didn't want. In all reality, nothing was overlooked, we were provided one option with no transparency. To compare our ask of an itemized bid on a $6,490-$7,430 job range, to the asking for an itemization of a "meal" at a restaurant is ridiculous. I stand by my experience, and again for what it's worth, if a someone asks for clarity, a company should be able to answer without resistance or opacity. Original review below We are really disappointed dealing with this company since it was referred to us by a friend. We are giving them 2 stars only because the salesman's dog had recently passed and ours did too, so we briefly bonded over that. Other than that, we did feel like we were misled. We stated we absolutely did NOT want Mitsubishi because it is overpriced, and he said there were other units and options they had that he can bid out to us. So upon getting the first email with 3 bids, they were for ALL Mitsubishi units and not one of them was itemized by cost for the model, parts, warranty, labor, taxes, etc. Just one lump sum for the brand we absolutely said we did NOT want. So upon reaching out and asking, why are we getting bids for Mitsubishi when we said we didn't want Mitsubishi? The salesman said he just did it quickly to give us an "idea" and he can get us more bids later on in the day. This was really frustrating to us as business owners, because now we're ensnared with additional emails back-and-forth which was either incompetence or a bait and switch. Either way it's a was wasted time for all. Additionally we also stated we needed the new bids to be itemized by cost with the make/model, any parts, the warranty plan, the labor, taxes, etc. We were told then told the owners "don't do that". We deal with detailed legal contracts for a living in the entertainment industry and never in our careers have we seen a bid come through where it is not itemized for the scope of the job. Nor when asked to itemize, was told it cannot be done. Anything can be done. As a consumer, transparency is paramount. Even a mechanic will itemize a spark plug cost and the labor cost for the work to be done and that is for a small job. To ask for a $6,490-$7,430 range job and not itemize any absurd. Again giving them 2 stars because we felt bad that the salesman's dog also recently died. But you can surmise for yourself what you think. A message to the company, if a potential customer wants transparency -- you should provide transparency. read more

iComfort Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Valencia , California

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My AC went out right at the beginning of this last heatwave! I called my landlord who sent out 2 different companies. The first one wasn't even equipped with the right parts needed. The second didn't even show up I finally gave her the phone number for iComfort who I have used before at previous properties. They came out same day and got the AC running!! Technician Javier was polite and clean! He wore shoe covers anytime he was inside and communicated throughout the entire service. He explained that the system is very old and will need to be replaced. Fortunately, he had all the parts needed for an immediate fix. They will be coming back in a couple of days to provide a replacement quote. Long story short, both tenants and landlord are cool and happy read more

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this is a very high quality company with excellent service we just had Kyler, one of their technicians at our home and he was excellent! i highly recommend this company read more

I've been using iComfort Heating & Air Electric for several years. Since the fires in LA racked up a lot of ashes & debris, I'd thought I better make sure my central air and heat is in working order. You sign up for a package which includes inspection, maintenance and filter replacement for your central heat & air. A technician comes out twice a year for service to maintain your unit. I want to pay special compliment and acknowledgement to technician Antonio Quiroz (cool hair) for his professionalism, patience and expertise. Antonio walked me through the work and patiently managed and played with my puppy. I couldn't have been more satisfied with the service from iComfort Heating and Air. read more

We had a problem with power to our Nest thermostat. iComfort had been the original installers back in 2019 and we had a very positive experience with them at that time. When I called this morning it seemed as if we would have to wait until after the weekend, but then they called back and offered to fit us into what was probably a very busy day. Our technician, Henry B., was courteous, friendly and professional. My husband commented that it was one of the most pleasurable interactions with anyone coming to our home to solve a problem. We are very happy to have our thermostat working again. Not only did he solve our problem, he went over our entire HVAC system and alerted us to what could be future concerns. If we were to have problems in the future, iComfort would be our first call, and we would ask for Henry. He was terrific. read more

iComfort Heating & Air Conditioning - The error message on our Nest thermostat - Heating & Air Conditioning/HVAC Near Me - Valencia , California

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It's hard to try to gain trust back when this is how my service went today I just came upstairs and this is what I came to. read more

iComfort Heating & Air Conditioning - My post service picture today (my previous review is only validated) - Heating & Air Conditioning/HVAC Near Me - Valencia , California

The service Technician Antonio Q. was professional, knowledgeable and incredibly thorough in the work he performed, explaining what he was doing as he went along which I truly appreciate as a property manager. I would highly recommend you contact iComfort Heating & Air and ask for Antonio to be your service tech!! read more

Such an amazing, honest, family-owned business! I met the owner George at a local trade show and explained to him I was told by another company that my heater was too old to find replacement parts and I would need to purchase a new unit, which we could not afford and have since been using a space heater to keep our baby warm. George told me of his experience with older heating units and was confident he could repair it and offered a complimentary house call. Upon inspection, George identified the problem and was able to get the part to repair the unit! He also identified a safety hazard with the gas line and said they could correct it when they make the other repair. George was very personable and transparent throughout the entire experience. He was able to give me an estimate for the cost of the repair and what would be included. Javier and Francisco came out to make the repair today, they were both very professional and knowledgeable. They were able to install the replacement parts quickly and tested both the heating and air conditioning units for functionality. They were able to answer all of our questions and were also very personable and respectful. I will recommend this business to everyone needing any HVAC service! They are quick to schedule and make repairs. They are honest and transparent with pricing. Just an overall amazing family-owned business. read more

My wife was pregnant and her due date was in August of 2019. Our AC went out about one week before our son was born. It was August and we were in the middle of a heat wave. I called another AC company from this list on Yelp. They came out once, said they fixed it, charged me and left. A day later, there was no change in the house temperature. I called them again and the came out and couldn't find the issue. They told me it was an electrical issue. I then called an electrician and the said, it was an AC issue. So I searched Yelp again and settled on iComfort. I called iComfort and they were out the next morning. The tech diagnosed the issue in about 15 minutes. He said it was AC 101. iComfort fixed the issue and really saved me when I was desperate. Baby was born 4 days later and all was well and cool. I have been calling George and iComfort for the past 5 years when issues arrive and they resolve them quickly and efficiently. I have trusted iComfort for the past 5 years. I am due for an upgrade in my system and I will trust iComfort with that job as well. They are an HONEST and professional company which is refreshing these days. Thank you. read more

IComfort is an extraordinary company. I started having some issues that only happen first thing in the morning. Corey showed up at 6AM to troubleshoot the problem. Turned out it was my Ecobee thermostat. Can't say enough good things about this company & I love our new Bosch heat pump! read more

iComfort Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Valencia , California

When the summer heat started to get intense at the end of June (2024), I turned on my central AC finally, once it got too uncomfortable in my house. Unfortunately, one of my two units wasn't working since the house wasn't cooling so I checked and confirmed that my 30 plus year old AC was blowing hot air. (The other unit was installed in 2009 and works fine.) I contacted 7 HVAC installers and iComfort H&AC was one of the last that I scheduled to assess my issue. (They were later in the meeting schedule as a result of scheduling.) Corey, the Senior Service Technician, arrived at my place on time and assessed the situation. He agreed that my old non-working unit was too old to recharge with Freon, as previous installers had already advised me of, but he assessed my duct work and determined that my old 4 ton unit was too large for my ducts and said that I should install additional new ducts or go with a 3 ton unit. Since I am on a limited budget I opted to go with the 3 ton unit since it would provide the same cooling as a larger and more expensive 4 ton unit since my ducts were insufficient for a 4 ton unit. Corey also informed me that I could claim a $2,000 IRS tax credit as a result of the Inflation Reduction Act (which I have confirmed) and that I could receive a $900 rebate from LADWP for the installation. (I just mailed that application in to LADWP this afternoon.) None of the other 6 installers told me about the LADWP rebate, and only one of the others told me about the $2,000 federal tax credit. Corey was able to quote me the job during our initial meeting IN WRITING, on his iPad and email me the quote. None of the others could provide a written quote immediately, and only one gave me a quote within 24 hours. Also, some of the other installers still have not quoted and it's been over a month since I met with them. Once I accepted the quote on 7/1/24, Corey arranged for the install to begin on 7/3/24 and it was concluded on Friday, 7/5/24. The installers, Manny, Omar, and Isaiah arrived on time both days and worked their tails off since I was observing them both days. All three were hard working, polite and laid down cloths and made it seem that they had never been in my house after working a full two days. They were incredibly professional, hard working and excellent at their jobs. I'm writing this review only on 8/6/24 since the work had to be inspected by the City of LA so I could file for the $900 LADWP rebate. That inspection happened today and Corey arrived here well before the inspector to oversee the inspection, which lasted 15 minutes and the certificate of approval was handed to me by the inspector. Now, that iComfort has completed its role, I can finalize my review and post it to Yelp. IComfort is FANTASTIC. If you read my other reviews, you'll see that I am difficult to please but iComfort did everything they said they would do and with professionalism that I RARELY EVER encounter. I feel obligated to advise you readers that they were about 10% more expensive than the next highest quote I actually did finally receive, but I have no regrets, whatsoever, about paying a bit more for outstanding service (and the unit is working just fine as I write this review in 100 degree weather) From beginning to end, they provided 5 star professional performance, and I couldn't be more satisfied with their work. read more

One of the most dependable, knowledgeable companies I've ever dealt with. George and the crew were fantastic. They were very honest. And gave me a fair price. If you need air conditioning or heating services do yourself a favor and call I Comfort. read more

Last 2 years you guys were really good and all, but this time when I had the AC tune up, the person who came to replace the filter did a horrible job. My AC keeps making a weird sound Every time it turns on, and I didn't know why. I had to go look and the person who replaced the filter (Gustavo Contreras), didn't even have the right size filter, so every time the AC turns on, the filter would get suck up into there making a loud sound. Good thing I have an extra replacement filter to replace this bad job. If he can't even get that right, now I'm pretty hesitant to believe the tune up job on the AC was done correctly. Update: Thanks for giving me a call back, I do appreciate the customer service. George tried to rectify the error. read more

iComfort Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Valencia , California

Bi-annual maintenance has been great. Easy to schedule, the service reps are on time, respectful, and very clean in their work. I have recently had pest control in my attic and they commented on how great the HVAC system looks and how neat and clean the area looks! Quite a compliment I wanted to share with iComfort! read more

I don't write a lot of reviews, but this company was absolutely amazing. Corey spent time explaining what we needed and helped us through the process. Then Omar, who was just the BEST, showed up exactly on time and answered all my questions. He went above and beyond to do an excellent job. Juan also was just so kind and respectful, always helping me understand the process. They always made sure the work area was clean and when they left each day, they picked up everything and let me know what the next step would be. I can not say how absolutely impressed I am with this company. The system is running great and we could not be happier. A big thank you to Omar, Juan and Corey, I really appreciate all your hard work! read more

I have had several other companies come out and troubleshoot duct problems we have. Only iComfort was able to give me a full assessment of the issues, including taking and showing me pictures of the recommended work. Henry, their technician spent over an hour to assess everything. I was impressed by this thoroughness and signed them to do a complete replacement of our duct work (which was long overdue). Tim and his crew did a great job! They were friendly, courteous and knowledgeable. They truly did leave things as they found them.. meaning they cleaned up very well after the job. Most importantly, I now have heat/air flowing into every room of my house evenly.. truly game changer! Thanks, iComfort! read more

We welcomed a whole new HVAC system today and the iComfort team could not have been any better. From the first visit, quoting and advising, to the installation. Omar, Emmanuel, and Isaiah, the installation masters were nothing short of amazing. From professional to attentive in walking us through the entire process and insuring we were satisfied. We have used iComfort for servicing for the last few years and I am beyond glad we stuck with them for the system replacement. Thanks to Jorge and his team!!! read more

iComfort Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Valencia , California

iComfort came out as part of the LADWP AC Optimization program to perform a tune-up on my AC system. The technician was here for at least an hour cleaning out the coils, checking/adding coolant, replacing the air filter, and he even installed the free Nest thermostat. I can't believe the program is free. All work was done well and the company was on time. They used texts to confirm appointments too. Heads up: My appointment was scheduled 1-month from the date I called because they have a lot of work related to LADWP's program. The wait was fine with me--I recommend calling in early spring to make sure they can come out before summer heats up. I will use them again. read more

Can't say enough about this company. I can get Saturday appointments and the same technician shows up which makes me feel comfortable. They take pictures and can talk about the history of your unit so nothing is left to chance. The clean up that was done around the unit was so appreciated, Nolan really went above and beyond! read more

First thing to say is that Omar, Javier, and Daniel are amazing and deserve tons of recognition for their amazing work. Here's the long story, I bought my house quite a few years ago and it had an HVAC system that was over 30 years old at the time. I called iComfort for standard maintenance and see how long I could keep it running and they helped me keep it going for 9 years with their annual service agreement. Absolutely unbelievable... About a month ago, the furnace finally stopped working and Jorge came out and was able to get it working again for a short time. I asked for a quote for a full system replacement and Corey was able to give me several detailed quotes and fully explained every question and concern I had. After attempting to get some additional opinions and extra quotes for the new system (with some even being arrogant telling me anything could be fixed and then after examining it, the other guy backtracked saying it would need to be fully replaced), I decided to move forward with iComfort. They were able to do the duct work that was needed and completely replace the system in absolutely record shattering time. After our system was fully installed, we had a minor issue due to a manufacturer part not working properly and Corey came out and fixed it on a Sunday. Again, I'm blown away by the customer service and I fully plan on continuing to use them for the foreseeable future for all my HVAC needs. For anyone in the area that needs an ethical company that does amazing work so you don't melt in the summer or freeze in the winter, I highly recommend calling iComfort. read more

I have been a customer of i Comfort Heating & Air Conditioning for several years for my semi-annual maintenance. I just had them install a new air conditioner in my house. I am very happy with the service and attention that I received. Jorge came and explained everything and gave me a few options. Adam was my contact in the office. Omar and Manny did the installation which took 2 days. Everyone was so helpful and did a wonderful job. Each night Omar and Manny cleaned up any mess. You would never have known they were in my house working. I highly recommend this company. They gave me excellent service. read more

We hired Icomfort for a pretty big renovation project on our home. They installed a brand new Bosch hvac system as well as some other additional equipment (fresh air system, new Nest thermostats) for the new addition to our home. They also installed some UV air purifiers to our existing hvac system. They were very helpful and responsive throughout the construction process and we were really happy with their install team. Corey was very knowledgeable in recommending the best options/solutions for our project. The install team, Omar and Emmanuel were very professional and resourceful in working around some issues that came up. We appreciated that they also took their time to explain things to us and ensure that we were happy with their work. Overall, Icomfort is not the cheapest in pricing but we can tell that they are a seasoned/experienced company that can stand behind their work and make sure that things are done the right way. We would highly recommend Icomfort for any hvac service/install needs. read more

I need about 25 more stars, their service is beyond excellent. Have been using them for about 5yrs and they keep my old unit running fantastic and give the best customer service. I would highly recommend them. Thank you for getting me going yesterday read more

These guys are rockstars!!! You call for an appointment and it's professional treatment from the start. The customer service is comparable to Lexus service (which is numero uno). Then the guys show up, a reflection of the owner, Jorge and the company culture he has cultivated in the company. I've used these guys for years at my own home, my brothers, my parents and our commercial properties. I've never taken the time to write about until now. They were at my mom's house where I met them in the morning. Aside from their normal (their normal as opposed to industry normal) professionalism and commitment to a neat and clean job site (they lay out tarps and wear booties over there shoes) they were so kind and sweet to my mom. To me that goes a long way and I was already a long way. Bar none these guys know the job and customer service. And the pricing is fair to boot. read more

Been with Icomfort since 2004 always a great friendly service. All staff are very accommodating and friendly. Cannot say enough. Aman S. read more

The technician was very courteous and knowledgeable. He explained everything clearly. iComfort is definitely one of the best companies in the HVAC business!!! I would recommend them to anyone. read more

The best company by far. As professional as you could ever hope for!!! You will never be disappointed in George and his crew.

Since May this year I having issues with lenix thermostat unit is less than five years old,I call for service and they're no call ,no show I call again and have be rescheduled two three weeks later,I've been put on priority calls and again. No call no show,,from July. 12 been put priority 3 times and now rescheduled for Aug 13...company is IComfort using only Lenix thermostat..Do not buy from them, needless to say they're service is HORRIBLE. It seems I'm going to call Better business bureau or maybe call channel 4 or 52..Totally disappointed. read more

We have been very happy with the maintenance service we receive from iComfort. Luis, one of their technicians, has serviced our HVAC system over the years and is always professional, knowledgeable and courteous. He does an excellent job. We have had other companies service our HVAC system, but because of technicians like Luis, we will be calling iComfort to maintain our A/C and heater. read more

Great service. Arrived on time and the technician, Jorge, went above and beyond while repairing a leak around our 11 year old ac unit. Very courteous and took me through the before and after process with digital photos. You can likely find a cheaper service but often you get what you pay for. read more

Professional and great customer service. I was very impressed with Gustavo the tech that came out. Also Jose from the office was great. They will be my new AC and Heating company for now on. read more

A week ago, my air conditioner just cut out on me so I went to look at the thermostat to see if it needed a battery and when trying to take it off the wall, it fell into a bunch of pieces on the floor . I had used iComfort about two years ago and they did a really nice job so I found their card and gave them a call..Jorge my technician was very knowledgeable and had my air conditioner running in about a half hour . He also had three choices for new thermostats and I chose the nest third generation. we had trouble looking up the thermostat to my phone. It was saying we didn't have Internet connection so he was going to bring a new thermostat and try and fix the problem .he came the next day with the new thermostat and we still couldn't git it to hook up to my phone, so I decided to call spectrum my Internet company and they came out the same day and it was my old equipment. to make a long story short I comfort is an excellent company. They will not leave you hanging. Jorge you're the best ! Thank you so much.! read more

George was great. My AC was only blowing hot air. Since my AC is 20 years old and my furnace is 30 years old, I figured my AC was done. George did a diagnosis and figured out that a wire was frayed. Once that was fixed along with cleaning out the condenser and adding freon, my AC was working fine again. A lot of other AC companies might've lied to me and just tell me my system needed to be replaced. But not this company. They saved my like $10k. Honesty is such an important factor in this line of business. read more

I had them out to our home. The technician was very polite and very professional when it came to communicating with the client but there were some concerns later. He lacked the supplies in the equipment needed to do the job. The overall job cost was $1,400 which ways to remove the blower fan the housing and clean the condenser coils of build-up then check the external unit for any leaks. A little bit pricey but because of his professionalism in the beginning I trusted this decision. Unfortunately throughout the entire process I was requested for miscellaneous items he didn't have on his utility van. From Emery cloth, two bottles of 409, to a box of industrial rags, the batteries for flashlights, then my phone chargers for his equipment then a ladder. There was a couple other things as well and I just kept thinking why don't you have this stuff on your van. I don't mind helping here there but when you realize you're paying a big price tag for a service and they don't have what they need to do the job then that number should come down! Only problem is it never did. Then after he left I had the unfortunate event of cleaning the carpet because all that debris and the cleaner got all over the ground because the drop cloth was not big enough plus folded in half and not covering the entire floor. I simply think it was a lack of training and not so much intentional. I left a phone call that afternoon and nobody has really followed up with me on this. I missed one return call from this company but who left me no voicemail about the situation and only sent me a breakdown after the fact of the job by email. Another thing I noticed was the drywall trim at the bottom of the cabinet door was missing. It was a small strip , that I noticed in his bucket. He obviously had broken it and removed it but I realized he never put anything back or mentioned it after he left. So now we have to fix that gap As a technician who's been in his field for 21 years, my personal opinion is you need to have everything you need on that van for your clients needs and if you don't have it go down to your local supply house or home Depot. It's one thing to request one item from a client depending on the circumstances but when you're asking for a multitude and you're not coming prepared. Again great customer service in the beginning. But at the end based on technical abilities, cleanliness, readiness for the job and cost for value... Definitely not satisfied. I wish this company all the best and especially the young man in his future but I will not be calling them back after this experience read more

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