The staff was so kind and friendly I was approached many times and asked if I needed help and every…read moretime I needed help they were right there to tell me exactly what aisle I needed. Shout out to meeting cisco_mobiledetailing (that's his instagram) he pointed out the pressure washer that I purchased. Thank you so much for your expertise. When purchasing the pressure washer, I was able to open it and make sure that the fittings were correct . Then when purchasing blinds, they even cut the blinds for me to my exact size. I really appreciate my Kona Home Depot

We purchased a couch from Home Depot online. It was shipped from California to Kailua Kona Hawaii…read morevia Estes. The couch was delivered by Kona Transit driver Makea. He was friendly, professional, knowledgeable and helpful. Makea was a great representative of Home Depot, Kona Transit and Estes' commitment to excellent customer service.

We spend a lot of money at Ace and we purchased a tent cover at the Kona store 4 years ago and it…read morelasted all 4 years but was getting tired. We had to temporarily take down the tent so we purchased a new one (another $200) and in 2 months the center seam the glue failed and it cane apart. Called Ace and we were rudely reminded ALL SALES ARE FINAL!! Thats great so all sales will be stopped from your store by our family! Last purchase was our FINAL purchase!!

I spend so much money in this store. And I will never step foot in the Kona one again. I was in…read morethere earlier on the day to purchase plastic sleeves and I ended up getting the wrong size. So just know I went to do the exchange with my receipt and I got to grab the right size and CARINA comes up to me and tells me to take my bag to the front and leave it with the cashier. I was holding a huge glass fishbowl and the right size bags. At first I was like sure I placed my bag upfront then as I was walking back to the aisle I was in I stopped and dropped my items and left. Carina be labeling people. Mind you had a white guy with a full on back pack on his back. He was ok to shop with his bag. If you're going to approach me with that non sense it better go for everybody CARINA.

Have come to HPM Kona many times over the years. Wanting to use local vs big chain. BUT they have…read morenever had the things I need and their customer service is unfriendly and unhelpful.

Currently today they are having a sale on specific indoor/outdoor light fixtures. Certain models…read moreand styles are available. Be selectful and choose only those that you are for certain of. Have a look, decide, make a choice and purchase. Enjoy your day

Always super friendly and knowledgeable. I have better luck finding things here than any other…read moreplace. Stock isn't always great but that's island living. And they actually ask if they can help you which HPM NEVER does.

They failed to process a refund- I spent an hour on hold. They do not pick up the phone and only…read morething that answers the phone is the AI. You cannot get a person on the line. Employees stand around talking amongst themselves ignoring customers. Management is MIA and no one knows anything. Total lack of any kind of customer service. The reviews are persistently bad and yet nothing gets fixed!

Wow! Jojo was so helpful and fast! I called in the morning for items I needed and she returned my…read morecall when they were ready for pickup! What great customer service! Thank you Jojo and Ace team!

The staff here are all so friendly and very knowledgeable. I've always been greeted and even asked…read moreif I needed any help. I'm really grateful for the excellent customer service and assistance they always provide. Thank you Kamuela Ace!

I am building a home as an owner builder in Captain Cook Hawaii. I contacted Gabe Gray, with…read morePacific Source in Washington State about getting a quote for a lumber order. Window order. Fleetwood Door order and Simpson strong tie connectors. Gabe gave me excellent service regarding all the quotes. He was very knowledgeable about all the products. He followed up on everything, answered all my questions, returned all my phone calls and e mails. I placed the first order for lumber and Simpson strong tie connectors. The lumber and connectors arrived yesterday on time. There was good communication with the staff here on the island. Everything was delivered to the site and placed right where I wanted it. There was some damage to a beam, most likely from a forklift. Gabe has been in contact with me and told me to let him know if anything needs to be replaced. I would like to Thank Gabe for his effort's. I have also placed an order for Fleetwood doors which are very expensive. I plan on writing another review when they arrive. Gabe's Prices were better than any I got on the island. Paul Chapman Captain Cook Hawaii

When I wanted to redo my kitchen, Pacific Source had the cabinets I wanted so I spent nearly…read more$20,000. My contractor talked to Terry at Pacific Source and specially asked that extra trim pieces be included with my order. Unfortunately those trim pieces did not arrive so my contractor had to make do. I then ordered and paid for 36 handles for my cabinets and drawers. Again when the order arrived, I was short 8 handles which delayed my kitchen being finished. The last straw is that I ordered the pantry inserts for my pantry and paid another $500. Again the packages arrived with no instructions, no screws for the installation and I was shorted one wooden stringer to hang the drawers. Terry still has not called me back, the Operations person told me he just was responsible for counting the number of packages and had nothing to do with what was in the order. If you sreblooking for frustration and delays, order from Pacific Source. Otherwise go ELSEWHERE

Almost always have what you need and ALWAYS helpful! Someone at store knows how to find everythingread more

Beware of their bolo machetes, bought one for $29 and it got all deformed within 5 minutes of…read morecutting christmas berry branches. They would not accept the return either which is reasnonable, but they should not sell crap overpriced machetes like that in the first place.

What a neat experience and great idea for Christmas gifts. Didn't take long at all. Was about…read more$45/pp. any level of experience can do this activity.

My friends (9) and I took our resin lesson yesterday with owner Will, we enjoyed the process of…read moreresin art, we Plan to bring our friends and family when they visit our beautiful Big island! Will is patient knows and willing to share his experience with us. Our projects turned out great and had amazing time. I encourage you try it and have fantastic time we sure did. Mahalo to Will. Amie

long time business. has good access to supplies as needed. We used them when we built our home and…read morelike the access records for our product numbers and obtaining what is needed.

We were so happy with the service at Ferguson! They saved our bacon several times. We were doing a…read moreremodel. They went above and beyond to get us what we needed on time. Big shout out to Shad! Then they saved us again. We had a tricky Moen part that would have shut us down without the part. Viola! They had it. Nice people. Very knowledgeable