Great local hardware store. The people working there are helpful and know their stock - which makes…read moreit easy to find what you are looking for. This is the opposite of a "big box" store and (in my opinion) deserve our support.

This review is for today's visit only. I have never had somebody wait on me that was so rude. I…read moremust've gone down the wrong I'll but I'm also sure he saw the aisle that I went down and didn't bother to come help me. I was looking for dry lock which was located on the top shelf, I'm 5 foot four and was struggling to Reach and was offered no help with that either. He did tell me there is an oil based dry lock and a water-based dry lock and I asked him why would you use one over the other and his comment to me was well some houses like water, some houses like Oil. I like red shirts, you like blue shirts... It was the most humiliating an awful experiences I have ever had that true value. I will never go back when he is there again and is soon as I can find out who the owner is I will be complaining to him as well. it was the most humiliating and awful experience I have ever had at this true value. I will never go back when he is there again and is soon as I can find out who the owner is I will be complaining to him as well

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

I love my local Ramsey Hardware store. I called for what I needed. They located it and even held it…read morefor me up front so I could quickly get in and out. They have always had what I needed and the service is fabulous every time!

I stopped here yesterday to pick up a couple of items. It is now my go to hardware store. The…read moreemployees and customers all were wearing masks and were social distancing. The store is well stocked with items of all kinds. I plan on returning today to pick a couple of light bulbs. Well done!!! Way do it right!!! You have my support...

So much more than a hardware store! We stopped in for some…read moresandpaper and house numbers and were surprised by the overall size and assortment of house ware, hardware and even hunting. Store was clean and well organized. Aisles were signed appropriately and the staff was very friendly and helpful.

My husband and I have been customers for years and have always found everything we needed, at fair…read moreprices and with excellent customer service. The staff is actually friendly and eager to help. This company has been a pillar of our community and their support of worthy causes is known to all. You will not regret giving them your business!

As long as you choose to go in and do your shopping, there shouldn't be an issue. The times I…read moreencounter problems here are for the curbside, delivery, or pick up in store, orders. Also, if you have thin skin and happen to be a woman, this isn't a store for you. Every single man in this building will, inevitably, crack a joke about women and their deficiencies when it comes to home improvement. Just be ready for it. They have recently taken away the 10% Military discount on tons of items throughout the store. Apparently millions of dollars in profit just wasn't enough. That just makes me sad for them. If they're hurting that bad, we can afford to pay full price. The store is always pretty clean. The staff are typical to the times we live in. They'll help if they really have to, but don't think they'll approach you with any kind of preemptive courtesy. I LOVE Home Depot, but this particular location makes me want to update my status to: It's complicated.

As a 30+ year customer, their policies have gone to hell, DEI hire is a large part of this, almost…read morenobody in any store knows anything there is to know about building materials. The company doesn't care about the consumer, what they want is to keep you in the store, what betterway than hire complete idiots. You can have them, I'll shop a family owned hardware.

We had Dennis out for a deck and fence estimate to our home…read more I showed up on time and upon his arrival we noticed that we did business with him before 4 years ago. At the time there were some mixups and delays , but as it turned out lowes did a very nice job.My new fence was of better materials and very straight. So we were pleased to see him. We got the fence quote and he managed to get a price that we thought reasonable.So we wrote him a check for 1/2 and charged the rest. Several days prior to materials being delivered we realized that we needed these funds for something else that was very important. We called Dennis to cancel the install for now and he said ok. However he said there would be a restock fee of $1200 and his manager was insistent on getting it. Some time has passed and no refunds ? We called Dennis and asked him what's going on? He just got back to us today and gave us the great news that his manager had waved the restocking fee. Kudos to Dennis and his manager for having the smart sense to do the right thing. We have just purchased a new property and my loyalty to lowes as the place to go is now sealed. This was a good move on their part because all lumber, tools, supplies, garden/ lawn care products and other products will be from them in the future. P.S. we had already purchased Dish washer. And laundry pair from them.

Everything could improve. For the third time this week I'm heading to Home Depot after ordering…read moreand going to this location, only to leave frustrated. It's been going down for a few years now. Management???

Absolutely horrible service. Purchased a impact hammer drill to put a screw into a brick wall. The…read moredrill did not work would not even begin to pierce the brick. Called the company told them what was going on. Told me to bring it back. When I got there, they refused to give me my full purchase price. They said it was a used product and they charge me get this a 20% restock fee! Seriously, to put it back on the shelf? Anyway, do not go to the store. They are absolutely criminal. They'll give discounts to their friends and their buddies, but not to the general public! I wasn't even asking for a discount. It was them who gave me the tool that I needed and insured us that it was going to do the job! Well, it didn't do not go to the store

Nevee had a problem with returns. When I got to the register, the cashier asked if I found…read moreeverything I was looking for, and I said no, you're out of stock, he proceeded to ask what I was looking for, he looked it up on his computer, and proceeded to tell me they had some in the back, he called to the back and they brought me up what I wanted. Excellent customer service.!!!