Horrible experiencia con el servicio llevo más de 1 año esperando piezas para restaurar mi Spa y…read moresigo esperando.. ayer por expresar mi inconformidad en la tienda frente a otros clientes y dar mi opinión una vendedora me dijo mentiroso en mi cara me amenazó con la policía y me quería sacar del establecimiento porque la puse en evidencia y perdería la comisión por la nueva venta.. acaso no soy prueba viviente de mi verdad y mi historial de servicio en su sistema no dan fe de mi verdad? Ya sacamos conclusiones de quienes son los verdaderos mentirosos.. cuando vas a comprar todo es perfecto.. cuando vas a reclamar nuestro derecho somos basura.. se me dijo que era un indocumentado que debía ser deportado.. a mi que soy ciudadano americano.. supongo que mis formas no fueron las mejores y no me justifico por ello, porque llevo más de un año, esperando su servicio ente ella y yo quien es el que compra por más de $25000 el Spa? Quién necesita de quién? Ella respondió que era ciudadana también la pregunta es de Tallahassee o de Hialeah? Una vergüenza para la tienda.. hago saber por esta vía que si no se soluciona rápidamente esta situación.. voy a tomar acciones legales.. ahí tienen su review y tengo otros tantos de mi familia, que también tienen servicios en su localidad y que se unirán a mi causa con gusto me siento estafado y he tenido bastante paciencia, pero si tengo el dinero para comprar una piscina, también tengo el dinero para contratar un equipo legal no es una amenaza es una advertencia y voy por más.. se acabó la paciencia. Tengo derechos por adquirir este costoso producto que me asiste, y lo voy a usar..

Just left pinch a penny and asked management about exchanging two authorized brand pinch a penny…read morebottles but they were sun damaged and I am a customer there but management would not accommodate or honor my request in any kind of way and I had to purchase two other bottles since I was already there the point being no customer service Sometimes it's just the little things you do to make a customer happy Zero stars but I have to give it at least one star to post

First of all, I like to say I'm not one to complain about much. However, today, I have no choice…read more I've been using Village Pool for years until this morning that I discovered that I'm pay well over $100 for their pool guy to come and just pour 2 5 gallons of chlorine without testing the water. They are supposed to clean the pool when necessary. My pool is green but I guess that's not considered necessary. My navigator has not worked since last week, but he didn't even get close to it to be able to see if it was working. If he spent 10.minutes in my property, I think I'm being generous. I cancelled my service as of today and will no longer be using them. Best of luck.

I used Village Spa & Pool for awhile to service my pool after I had them install a new pump at my…read morehouse. The work done on the pump was good, however the ongoing weekly service was lazy. My pool kept having lots of issues. We had cascading calcium falling off the walls of my pool which has irreparably damaged the new finish (this was caused by them not managing my PH. It was at 8.6 when I finally got it tested; it should be 7.4-7.6) To constant algae issues which had me cleaning the filter every few days to keep the pool clear. Finally I decided to have the water tested at my local pool store. I needed $90 worth of salt, stabilizer, and acid just to get my pool back to normal. I fired them after this. Since taking over my own pool and properly checking the chemical balance I have had no issues. Their tech only uses the instant strips to check, snd they never seems to want to add the chemicals it actually needs, instead they seem to favor just adding more chlorine (probably cause it's cheap). My Mom also has used them for over a year, and has ended their relationship today as well for the same reasons. Her salt level was at 2000 when it should be at 3000-3400. Did they add salt? Nope, just poured chlorine into a salt water pool and not fixing the actual problem. She needed $80 worth of chemicals to get it back to normal. If you have a salt water pool do not hire them. If you have a chlorine pool maybe that's ok since they love adding chlorine.

These are the worst pool suppliers I have ever dealt with! The owner Manny will rip you off by…read moreselling you products that you don't need that will later cost you twice as much to fix!!

Great customer service. Very knowledgeable....Would highly recommend.....Full service pool store...read more

This company is horrible. - DO NOT HIRE THEM!! Unprofessional paver installation. They left over…read morehalf of my pavers loose, causing them to crack. After over a month of trying to get them to repair unset pavers they have yet to come.

Beware of this company!!! Once you have paid their bill they…read moredon't give any service anymore. We have had resurfaced our pool by them. After finishing there appeared some stains. We contact the company multiple times by phone and email but they never responded.

I've been going to this particular Pinch A Penny location for about 4-5 years. Excellent service,…read morevery professional employees and always maje you feel welcome. Olivia & Andy are very patient, great listeners and always recommend solutions in a knowledgeable manner.

Excellent service and great customer service. They do a pool test for free and they are always…read morewilling to give excellent advice.