Horrible experiencia con el servicio llevo más de 1 año esperando piezas para restaurar mi Spa y sigo esperando.. ayer por expresar mi inconformidad en la tienda frente a otros clientes y dar mi opinión una vendedora me dijo mentiroso en mi cara me amenazó con la policía y me quería sacar del establecimiento porque la puse en evidencia y perdería la comisión por la nueva venta.. acaso no soy prueba viviente de mi verdad y mi historial de servicio en su sistema no dan fe de mi verdad? Ya sacamos conclusiones de quienes son los verdaderos mentirosos.. cuando vas a comprar todo es perfecto.. cuando vas a reclamar nuestro derecho somos basura.. se me dijo que era un indocumentado que debía ser deportado.. a mi que soy ciudadano americano.. supongo que mis formas no fueron las mejores y no me justifico por ello, porque llevo más de un año, esperando su servicio ente ella y yo quien es el que compra por más de $25000 el Spa? Quién necesita de quién? Ella respondió que era ciudadana también la pregunta es de Tallahassee o de Hialeah? Una vergüenza para la tienda.. hago saber por esta vía que si no se soluciona rápidamente esta situación.. voy a tomar acciones legales.. ahí tienen su review y tengo otros tantos de mi familia, que también tienen servicios en su localidad y que se unirán a mi causa con gusto me siento estafado y he tenido bastante paciencia, pero si tengo el dinero para comprar una piscina, también tengo el dinero para contratar un equipo legal no es una amenaza es una advertencia y voy por más.. se acabó la paciencia. Tengo derechos por adquirir este costoso producto que me asiste, y lo voy a usar.. read more

Just left pinch a penny and asked management about exchanging two authorized brand pinch a penny bottles but they were sun damaged and I am a customer there but management would not accommodate or honor my request in any kind of way and I had to purchase two other bottles since I was already there the point being no customer service Sometimes it's just the little things you do to make a customer happy Zero stars but I have to give it at least one star to post read more

The service and on time commitment. Hats off to Dennis and Raymond who have kept my Jetsetter running.

On January 2020, My pool was in need of resurfacing , So I went to my local Pinch-A-Panny store (11035 SW 40 st.) looking for information on the matter. I end up contracting them to do the job and that they did, and it looks good just kind of rough the walls and bottom, the bossman recommended Muriatic acid for the roughness . on 2021 I noticed a lot of sand coming into the filter, sometimes pieces of rock 1/4 of a inch. called the bossman, told me nothing to worry that's normal. in 2022 called him again, dark spots all over the pool , he came , claimed, it was rust, ask to see the navigator , no rusty parts, check some other cleaning devices, no rust,. called him again at the end of last year, he got in the water and told me it was probably from the pool ladder (stainless steel ??). and then he proposed to resurface it again for half the original price. will I be willing to do business with them again? definitely not. read more

Had pool service with this business.. They always seemed to get done in 10 minutes. Often skimmer basket and pump basket full of debris. Filter cartridge had not been cleaned in at least a year. Totally black and stopped up. I had a weighted stainless weighted skimmer basket. It's gone. Cheap plastic basket in its place. Avoid these people and find a local pool maintenance person that will provide good service. read more

I always get great service and they never suggest I buy something I don't need. They check my spa water and with their suggestions and weekly testing, the water is perfect. read more

Great service. Whenever we go there they are seats ready to help and assist us with anything we need. Reasonable prices. They have everything we need to maintain the pool every time we go there. read more

Place full of idiots from the customers at the parking lot not knowing how to get out the way and park to the employees themselves. It's like a hot zone for folks with one brain cell read more

This place deserves 0 stars...Had my pool redone with these people, an absolute nightmare, once you pay in full, they X you out. They use the cheapest most sloppiest sub-contractors available. Consumer BEWARE!!! They do not stand behind their work at all. read more

I've been a customer for years and I've notice the lack of service and how expensive everything has gotten, the last straw for me was today when I brought in my pool sweeper (purchased in April of '14) to have it looked at at repaired if need it, the first thing out of the salespersons mouth was "it's $20 for me to look at it! It took everything in me not to tell them where they can go with their store but I didn't instead I will never set foot in that store ever again. read more

I would give them zero stars if possible. We hired Pinch A Penny at Bird Road to clean and maintain our pool. They told us they would skim the surface, vacuum the entire pool, brush all the walls and floor, measure the chemicals, and add all chemicals as needed, clean the filter cartridge, clean out the skimmer and filter baskets every week. They came the first week and did the job to our satisfaction. However, second week, the person came and left within 15 minutes. I was home getting dressed to go out and greet him. But by the time I went out they were gone. I checked the pool and I could clearly see debris at the bottom of the pool and greenish algae in some areas of the walls, the skimmer and the pump baskets were full of debris. It was clear to me that he did not empty out either basket and he had not brushed the pool or vacuumed the pool. Twice I texted and called the person who came and he did not respond. So I called the company Pinch A Penny at Bird Road and had to leave a message. Finally, Barbara called me back to say that they normally only take 15 minutes to clean a pool and that my pool was different from other pools because it took too long to clean. I have had my pool for 30 years. I have never had any pool service company tell me that they can clean a pool in 15 minutes. In fact it takes 15 minutes or more just to vacuum the pool, let alone brush all the walls, Measure and add chemicals, clean the baskets, clean the filter cartridge, etc. This company charged me $110 and did not want to provide the service they stated they would do. My advice is to steer clear of Pinch A Penny Bird Road as they do not provide the services they claim to provide. Their customer service is very poor as well. read more

Worst experience ever, they screw people just telling lies, promise 10 years warranty on a product. There was even a midget walking around in fumes because he wanted me to pay for repairs. The manager didnt even care. Please choose another location or other stores . There is one in bird road and 147 very good. read more

The staff here is always very helpful and knowledgeable. We have been going there for several years and appreciate their good service.

What started off to what I thought was going to be a good experience in January turned out to be a disaster. Although again the original service tech seemed to be Knowledgeable ( after speaking to at least 5 other pool techs he was not.) After speaking with Ramon( now end of March ) who seemed concerned and helpful that my problem was never solved and they kept my $125 initial fee -I thought he was great and would be helpful . AGAIN WRONG. The worst thing however is the female who answers the phone. The tech was supposed to be on the schedule for today to finally come out and fix the problem ,as per Ramon .The female informed me he was not on the schedule and maybe he could come Friday. With out a care in the world- didn't give a crap about my situation , wasn't one bit interested trying to make things better absolutely no regard for customer service at all.Lastly the same female could not understand me when I was giving her my # last week and after repeating myself 5 times... then tiched me and said hold on as if it was my fault- Amazingly I was able to call Pinch a penny corporate who must have called Ramon- I should be getting my refund, we'll see. I wouldn't go there if it was the only pool supply store for 50 miles, at least until the female gets fired or re trained how to show respect to customers instead of the " I can't be bothered attitude"- and thats a management issue. NOT A GOOD EXPERIENCE AT ALL and never got an apology just-" I think its best we just send you your check back" fine I'll take it - Not sure corporate would like to have this store as a symbol of the reputation they strive for as a brand either. RR read more

If I could give no stars I would...my husband walks in carrying 4 empty chlorine jugs and the older man leaning against the wall asks what he needs. Well, I guess it wasn't obvious so my husband explains he needs to get them filled. There was no interest in helping rather the response was for him to go get a cart outside. My husband goes to get the cart and walks back in, another guy asks what he needs (there seems to be no skills of observation and most definitely no initiative to even greet and maybe ask "do you need those filled today?") My husband repeats the reason for carrying 4 empty jugs and this time the kid tells him oh next time you can just go in the back and get the full jugs yourself. Last I checked my husband doesn't get a paycheck from pinch a penny to dispense chemicals. Then upon paying, they wanted a phone number, which my husband refused to give at that point because he was so aggravated. The kid gives him a blank stare and then goes to look for the manager. It's not rocket science just override the phone number field and charge the customer but the guy insisted several times. We will NEVER return and at this point we may just go to a another pool supply place because pinch-a-penny has been less than helpful on more than one occasion! read more