Yolanda was personable and provided exceptional service in scheduling for my daughter's 50th. Our…read moredriver was on time and excellent. Highly recommend!

I had three party bus companies lined up, with 1st Class Limousine being one of them. I chose to…read morepay $150 more compared to the other two companies because I trusted they wouldn't let me down. I didn't mind paying extra out of pocket for my birthday because I wanted everything to go smoothly. I knew that if I went with the cheaper options, I might regret it. Yolanda was great and clearly knows how to make sales. She followed up regularly to ensure my reservation was locked in. I booked a party bus for 25 people for $900 for five hours. Initially, she quoted $750 for four hours, but I added an additional hour because we were traveling far. I even took the time to visit and inspect the bus to ensure it was what I wanted, as it was the last available bus for Saturday, 9/21. I booked with 1st Class Limousine because, as mentioned, I didn't want to be let down. I specifically requested for the party bus to arrive at 6 p.m. at the pickup location. However, Yolanda called me at 5:47 p.m. to inform me that the party bus I had reserved was experiencing mechanical issues. She then offered me either a Sprinter van or a limousine, neither of which matched what I had originally booked. I chose the limousine, since I had to decide quick and had reservations at 7pm in Clermont . When the limousine arrived, it was noticeably older, with worn leather seats. The limited amount of drinks and ice provided was far from sufficient for my party, which was very unprofessional. We couldn't even chill our drinks properly due to the lack of ice, despite being told that ice, water, and soda would be provided. We ended up waiting at our destination for four hours, as we had to wait longer than planned for the replacement bus I had originally reserved. They offered another bus, but it wasn't what I requested, further impacting our experience. While I understand that mechanical issues are out of the company's control and that safety comes first, I was disappointed that no additional free hour or discount was offered to compensate for the inconvenience. I later found out that the Escalade limousine was $175 per hour, not $187.50, which is what I paid for the party bus. While we did eventually get the bus I reserved, we had already waited four hours, and by that time, my guests were fed up. To make matters worse, I had purchased large 40-inch number balloons to decorate the bus, which went unused since the bus wasn't there to pick us up. The time and money I spent on those balloons, as well as the overall inconvenience, were frustrating, especially since no discount was offered even though the limo was a lower-priced vehicle & I'm sure the party bus they were offering was small which meant lower price too. The driver, Juan, was excellent and provided great service, but the last-minute changes and the four-hour wait left my guests frustrated, and the entire experience was incredibly stressful. Unfortunately, Yolanda did nothing to improve the situation. Yes, I was given 1hr free because I demanded the hour. I chose this company based on its strong reviews, but my experience did not live up to those expectations. I will not be recommending this business to anyone. I hope this was a learning experience for the company to check their buses daily and to offer some type of compensation when delivering bad news.

Excellent service and punctual, stocked with drinks and found us easily at the airport…read more .......................................................

Terrible communication. Shouldn't have to wait over 8 hours for a quote. My family has used them a…read morecouple times, so they referred me and this is what i got from them. My family and I will be using a different service. If you are in need of a quick quote don't use them.

Very happy with Lady Luck. Arrived early & was very nice. The girls had a great time. Will…read moredefinitely do business with again.

Great customer service, great price, Escalade Limo as pictured. Used them for my sons prom this…read morepast weekend. Driver was efficient, nice and on time kids had a blast.

They have the best chauffeurs in the county. Cars are always immaculate and the managers are…read moreexcellent.

They were very accommodating when I had to cancel and I am hoping to book them in the future.read more

Had a great experience overall with the business, they had great communication and they were…read moretimely, thankfully! The speakers worked great, they had Bluetooth and there were no issues with that. The driver also dropped us off to go to the restroom and then we had another stop to make, so he was very accommodating and patient with us. My only complaint would be that the bus didn't have a curtain of some sort on the bus from the front, so when we got on the bus at around 5pm it was still super bright out... it would've been nice to be able to see the lights from the inside of the bus... but it's okay! Still a great time, but just be aware if you plan to book it during the day, it will be bright inside.

This company enables you to party‼ great service and very responsive. Will definitely book again‼‼‼read more

I called looking for a quote for a party bus for my son's birthday party. Unfortunately, they…read moredidn't have a vehicle large enough to accommodate our group, so we weren't able to book. That said, I still wanted to leave a review because the person who answered the phone was incredibly kind, patient, and helpful. Even though they couldn't provide what we needed, they took the time to answer my questions and were genuinely pleasant to speak with. Great customer service goes a long way, and their kindness left a lasting impression. I wouldn't hesitate to call them again in the future for transportation needs. Thank you for the wonderful customer service!

Booked our ride a month in advance. Great communication with Mason; clear details on price & legs…read moreof our trip. Shelly was our driver & took very good care of us. Timely and friendly! Would highly recommend !

Such a great company! Very professional,picture quality was one of the best ive seen,service was…read moreexcellent from the booking til the end of the party. I would highly highly recommend TPBG for your next event!

The whole experience was fantastic! Their responsiveness and helpfulness was much needed and…read moregreatly appreciated. I received multiple texts and emails following up every step of the way. I had a lot of questions and every single one was answered quickly and thoroughly. And of course at the everyone loved the Photo Booth. Breanne was wonderful!

I needed a last minute limo for my daughter and her friends and they were able to get me one that…read morewas perfect for the 4 girls. Marti was an exceptional driver and kept me updated until they were home safely. I will definitely use them again and refer them out!

Had an emergency situation and Gerardo did me a solid! I will forever use this company or the one…read morehe recommended in my particular emergent situation. Stand up guy with great integrity. Made calls for me and texted me information. I highly recommend this company!! Thanks Gerardo, for doing me a solid.

Excellent service from quote inquiry until drop off…read more Requested a quote and received a price within an hour & was set contract. Joe (driver) arrived 15 min early for pick up, helped connect for Bluetooth & was patient. He informed us only rule was no smoking or vaping (which was written on contract). Drove us and was waiting to take us back home. Very professional service, clean bus & helpful staff.

Great communication with the company. They reach out quickly and are upfront about all the details…read more Super easy to book. We got picked up for my daughter's birthday and driven to location and back home. Driver was super nice and had some great ideas of photos that he asked we would take the pics, which was super nice. On time and smooth ride. Great service and definitely going to recommend to everyone! Honest prices compared to others! Thank you for making the birthday even more special! Super clean inside, filled with waters and great sound system for the music.

Best party bus service I used!…read more John took my party of 40 to a dodger game on a 100 degree day and the AC was ripping - ice cold! Very professional service. Will absolutely book again!

Reserving was fast and easy. I called one week prior for a day trip for my daughter's birthday for…read more4 hours and they were able to accommodate. Our driver was Maria. She was very kind and professional. The bus ride was smooth. She was very responsive and prompt at pick and drop off. We got the party bus for 5 adults and 8 children, cake and goodie bags. There was plenty of room especially for the kids to move around. Bus was very clean and cold water/sodas were provided. Maria also allowed me to add our own drinks to the cooler. Very easy to connect to Bluetooth to play music and control the lights inside the bus.