I am giving this shop a two-star review because its relationship with the Alexandria Enterprise branch materially worsened my overall repair experience.
The Enterprise representative arrived late to the shop, the terms of the additional rental protection were not clearly explained, and Enterprise subsequently failed to honor repeated assurances that the resulting charge would be refunded. After weeks of calls and promised follow-up, the local branch ultimately refused to resolve the matter.
A repair facility's business partners are part of the customer experience. When a shop maintains a working relationship with a rental branch, customers reasonably expect that relationship not to create additional delays, unclear charges, and weeks of unresolved problems. My experience with that relationship has seriously undermined my confidence in using this facility again, which is disappointing because my experience was otherwise professional and expedient. read more