Horrible customer service. They gave me a number that someone just had disconnected. I get numerous texts and calls from people I don't know in another state. I was told to go to any t-mobile store and buy a new simcard and I would get a new #. The guy finally hung up on me. T-mobile had no idea why I was sent there, they sent me to Att, they knew nothing. I called Airtalk back again, connected again overseas. The girl knew more, but it was a hassle to change #. They won't give a new simcard with new #. Really disgusting read more

My experience with AirTalk Wireless has been unacceptable.I received a defective Lifeline device in April and followed every step they required -- IMEI, ICCID, photos, troubleshooting, documentation. Instead of honoring the warranty, AirTalk demanded I mail in my only phone and go without service for up to 30 days, even though I rely on my phone for employment, transportation, verification codes, and safety. When I filed an FCC complaint, AirTalk responded with contradictions, misinformation, and shifting instructions. They later mailed me a SIM card instead of a replacement device, even though my complaint was about a broken phone. The FCC requested a supplemental response from AirTalk months ago, and AirTalk simply ignored it. Three months later, I still have no working device, no continuity of service, and no resolution. This has been one of the worst customer experiences I've ever had. If you're considering AirTalk Wireless, be aware of how they treat Lifeline customers who need reliable service. read more

If I could leave 0 stars I would bc this is the worst phone I've ever used. It's not even worth being free to those in need. I have data and can't receive text! And if you try customer service, you're SOL since no one responds or cares. I'm going to buy a phone bc this one is useless. Thank you for nothing read more

Airtalk Wireless - Tag mobile is ridiculous.There's no one in customer service to help. The phone is free but does not work so that's not really helping is it! - Mobile Phones Near Me - Woodland Hills, California

You get approved quick but we went through numerous phones; first free one didn't work with internet so had to buy one; stopped working after a week. Bought another one and stopped working the SAME day; called customer service and they wouldn't replace it. Nope; switched companies real quick. Get your shit together. read more

Worst ever. I paid 67.00 for a phone I didn't instead they sent me a cheaper phone for 19.99.they never offered to give me back the difference between the phones.so I paid 67 for a 19 dollar phone read more

I qualified for cell phone device and service through the Lifeline program. Airtalk was the first name on the list of providers recommended so I went with them. Got a new phone, not even a brand, just called A67L Gen2. It's crap, crap and more crap. The screen began to scratch up the moment I took the screen film off. The screen is poor in terms of responsiveness. Whenever I tried doing a Google search, it got redirected to a weird non Google site, to mine my data. Forget about doing screenshots. Google Lens is nowhere to be found and can't be loaded from app store. Nearly every time my phone goes to sleep, I lose the top two app icons on the home screen. The battery doesn't hold a charge worth spit. I contacted Airtalk about this and the only thing they addressed was the bad quality screen, saying scratches are a cosmetic problem and they wouldn't replace a phone for that. Poor quality all the way around. Don't do business with them!! read more

Good cell service ! But the phones , they give you used, I mean very used phones , And no warranty ! read more

Airtalk Wireless - Battery last for half a day only,ANd they dont care ! - Mobile Phones Near Me - Woodland Hills, California

I got a phone from them and the 2nd day it started messing up put in a request they did as little as they could and then it just stopped working and stop hearing from them on they were going to fix it read more

airtalkwireless.com CHAT is a minimum 2 hour wait time. Then it takes another 20 minutes to connect to a 'live' person. Once you get a 'live' person, all they do is copy/paste information that you have already read on the site. They use FED-Ex to mail their phones.. I"m on my 4th week waiting !! read more

Incredibly bad service. The first phone came with a damaged SIM card- once they finally sent a new one, that phone only lasted a few months. To get another one, we were supposed to be able to choose "replacement" phone on their website- that option did not exist, se we had to buy another one. Once it came in, the tool to open the side panel for the SIM card didn't work- I tried calling and the connection was so incredibly bad (and it was not on my end). It was impossible to understand a word that was being said. With the help of Google and another phone I was able to figure out what to do, but absolutely no thanks to their "support"- and this phone is for a disabled person; if he was left on his own to figure this out, it would never have happened. I DO NOT recommend this joke of a company. read more

This company is Fraud. I qualified for a Free phone, however Never received it, although they sent me a message saying that they did! I Never received anything, every time I call the numbers, it Never gives me the option to talk to a live person. read more

Been on hold an hour and 30 minutes trying to talk to a real person because I lost my piece of junk phone. What a sad way to run a business. Dont waste your time on this company they suck!!! read more

I think airtalk is the best deal that I can find. I have had no problems whatsoever. I just wish they had a talk/text only plan. I had great experiences with customer service and I got the phone that I ordered in perfect condition. read more

I have had the service for over a year now and this phone is still not working. Not that I have not emailed, called (never can get through) and even responded to the emails where they let you know your service may be turned off because of usage. I can't have usage if you can't help me get the phone running correctly and not responding to all of the ways you tell me to contact you. I know there are true carriers out there that will help a senior with free phone service and good Customer Service. This is not the place. So all who may see this please research other options. read more

I bought a device from AirTalk and was charged 3 times for the same phone. I try to get ahold of them to get my money back but of course they are closed and it's now Friday night and who knows when I'll be able to speak with a live rep to dispute the issue. Everybody is a robot. Not recommended. read more

I wish I'd read reviews first. I applied on a whim and was mailed a phone within three hours of application. It was mailed with FedEx Surepost which is the absolute worst mail system available, and was rerouted from Texas to Montana!! It now sits there, two weeks later. To be clear I live in Dallas tx and it was mailed from Houston tx, roughly four hours away. I can't reach anyone at Airtalk, and so I'll just reject the package IF it ever makes it back to Texas!! I should realize that NOTHING is "FREE"!! BUT like many others I am in a financial tight right now due to rising costs of living. I will just get a cheap pay as you go service rather than deal with companies like this who make tough stressful times even harder. Shame on them. read more

My airtalk phone came today. A A67L android phone. The phone came with a SIM card that doesn't activate. Efforts to contact customer service are futile. Can't talk to anyone live person. No return texts or emails. The purpose of a free phone is communication. Right now that cannot be done . Very, very poor customer service. I will be switching to another lifeline service if not resolved soon. read more

Just trying to check the status of my application for the last two weeks. Impossible to talk to a person over the phone without an ID number that I don't have. I get a message that my application would be reviewed by 'National Reviewer' and I would hear back by email or SMS. I haven't. Chat asks for paperwork that I upload. He wanted more. There is no more. When signing into chat, I had to give the same information three times. Sent an email to their info address and have not heard back. I haven't had a cell phone in 12 years and do not like them. Life changes and a cell phone would now be a great convenience. But Airtalk customer service has convinced me to stick with my landline. Sounds like a good program but someone is providing garbage customer service and taking money from the government to do it. Airtalk seems to me like another company looking to send American taxpayer money overseas. As far as I'm concerned this is a foreign scam. read more

Worst service ever purchased the unlimited plan for the last two months and primarily have had to use wifi to get my phone's Internet to work. Absolutely ridiculous I would ask for a refund, but waste of time better off porting my number and paying the extra 10 bucks for reliable working Mobile network connectivity. Thanks but no thanks biggest rip off ever read more

Airtalk Wireless - It says data used when we've been on Wi-Fi - Mobile Phones Near Me - Woodland Hills, California

They try keep sending me a sim card but no phone told them over and over it's no use to me without a phone to put it in it really hard to get a hold of anyone read more

They are the biggest liars in the whole world. They used to be amazing. They would send you a brand new iPhone with the government plan., it was never the one that you picked. It was always a couple models down. They always lied about that and one time I got a galaxy when I ordered an iPhone, a very very old galaxy. Now they still claim that they were gonna give you an iPhone and when you do the whole thing and they get you on there it's a fake. It's the worst phone you've ever seen. It looks like something that comes out of a gumball machine. Then God forbid if anything ever happens they used to lie and say that they would replace your phone they won't. My phone was stolen and somebody used it for years and Air talk wouldn't do nothing about it. Don't use these people and don't give them access to government benefits. They are thieves. People talk about welfare. These are the people that are draining it. They need to get a responsible company that does this. read more

There's no way to get in touch with them. You wait on the phone which the system doesn't tell you if there's callers ahead. Go online and none of the automated questions are what you're needing. Dealing with hat is the same thing. Find another phone company so you can talk to a real person read more

OK I think I'm going to go with the pros first. Got my phone a few days ago. C67,4 gigs of ram,64 gigs storage space,large battery capacity for quicker charging and dying on me less frequently so the phone itself is great. Another upside to this is that maybe it is the phone but I think it relies on the carrier. Unlike any other free phone or carrier that offers free service this is the first phone I have ever got that allowed for overlay settings to be turned on for certain apps that no other has allowed except for having to pay for service. The phone shipped FEDEX and received 3 days earlier than expected which was also great. All carriers throttle you down after using so much data so Airtalk gives 6 gigs unlike others that only give 3 maybe 4 gigs for the month. Ok now that are the pros which is not too bad at all and like about them. They gave me a number that I don't like for reasons not worth mentioning on here. I wanted to port my number from my previous carrier so since I couldn't get hold of anyone through customer service I tried through both avenues they have on their website and each time I enter all the correct information I always get an error or even get the prompt that I have submitted too many requests and have a wait time for another submission. I have tried over and over even waited for over 40 minutes to get hold of customer service. All reviews of NO ONE being able to get hold of customer service is absolutely true and is a horrible shame on this carrier for that is absolutely no service at all whatsoever. I can do one even better than that as I am still surprised,shocked,and bewildered about this one. It is September the 2nd and Labor Day was yesterday being the 1st day of the month being Labor Day. I tried calling this morning being the 2nd day of the month and was prompted right of the way after entering the prompts to get hold of someone that handles porting of numbers. Well guess what ? You guessed it. The call ends and hangs up after getting an announcement that in observance to Labor Day that there will be no call service workers today to answer calls. Now that is simply Moronic ! read more

I qualified for a free government phone with their lifeline program airtalk wireless. fortunately for me, the application process was smooth and fast. I received my phone on Sunday, 11.10.24 via Amazon delivery. It was the exact free phone I picked out under their basic plan on a $0.00 monthly payment for a Motorola edge 5G phone. It's working perfectly. I decided to call customer service today,11.11.24, to possibly change my phone number to a 714 area code. I can change my number but their system automatically generates a number and can't guarantee the area code i like so I decided to keep my original number to avoid the hassle. The wait for a rep to assist me on the phone was approx. 40 minutes. So far for two days into my phone, I'm happy with airtalk wireless as a government help mobile carrier. I recommend it. Don't be skeptical because the company is legit, and works fine. read more

Airtalk Wireless - New Motorola Edge 5G, a Verizon phone through airtalk wireless, free government phone. - Mobile Phones Near Me - Woodland Hills, California

I had problems with my service since the beginning I couldn't log in to my account and at first I couldn't call out. I tried calling customer service and it was a bad connection. So I emailed a representative and she told me how to fix it. I could finally call out but not log in to my account. I even got a message that my phone number didn't exist and they couldn't find me as a customer. I decided to cancel my service. I am very disappointed. read more

Complete charlatans who provide as little as they can get away with in exchange for public funds. What they actually do provide is virtually non-existent customer service, forged initials on service transfer agreements (!), and failed, broken promises of tech support fixes (that never happen). Absolutely DO try to hold these scumbags accountable by trying to force our hollowed-out public agencies to do their job as regulators. But folks -- the *Better Business Bureau* is NOT a government agency! I'm not sure how y'all got it into your heads that they are, but the BBB is essentially no better than/no different from Yelp. Try doing some basic research for a change, people! It's this kind of ignorance that enables us to get collectively screwed so often... read more

This shit actually hella real no lie. I never had a problem with the service an you really do get an iPhone if that's what you want no bs. Click my referral link it's good you will get one for free https://airtalkwireless.com/lifeline-application?referral_code=gw2z1cl&utm_source=refer It's free read more

sold me a 300 dollar phone that's useless. customer service sucks. no help. very frustrating.

Worst service and customer support ever. They ported my number before I was approved and never provided service. I applied through AirTalk for Lifeline, and my number was taken before I even got a SIM or confirmation. I had no service, and their support made me upload a selfie I couldn't take because I didn't have a working phone. Only after an hour of arguing did they give me port-out info. This system traps low-income users. Avoid at all costs. read more

never answer customers over the phone you will be on hold for few hours till you hang up

I was on the phone, and Internet for days; hours at a time trying to reach customer service representative. I have not been able to get a human representative for over a week no matter how many different options I try. I guess I'm better off with the company I have, it just takes a while to receive texts, sometimes hours, sometime minutes later. At least I can get a representative on the phone to TRY to help me. read more

Airtalk is my FAR THE WORST cell phone carrier in the United States. Their service sucks and they could give a shit about there customers because if they did you'd be able to talk to someone on the phone. Nope that's impossible it'll just play hold music for 2 hours then hang up on you. I'm a disabled veteran and professional athlete and I have missed 1 surgical procedure because of this service. They're absolute trash and I'd easily say that straight to whoever runs this garbage trash company. Use anyone else try SafeLink instead. read more

AirTalk wireless is a horrible service and phones. I paid for both of my iPhone 8's and I'm on the government program. The iPhone has been defective so no one can hear me on phone calls and I'm in the middle of a case in court. They won't do anything about the phone and they lie about a free phone. Worst company I've ever dealt with my whole life. read more

is a joke you can't get a hold of them for help so I don't know what's the whole point of even having them I got their kit sit and do it myself and I can't do it. There's two phone numbers to get a hold of them and best of EP further had to try to rob Fort Knox in order to try to get a hold of them. It is ridiculous. Don't I wouldn't even give them one star. but I have to trust me you do not want to get these people unless you know exactly what you're never get through to I'll hold and then when it gets so bad that they'll tell you to call back later and literally you off you wait until the very end around 8 these people stay open for a little but shut you off won't even help you you do not want these people. read more

For one, they have the worst customer service. I was talking to the representative about getting a replacement phone and he told me that I had to pay for another one because my measly 15 day warranty is expired and then he told me to have a nice day and I was not even finished talking to him. He did not even bother to ask if I have any more questions or anything else he wants to help me with, that is so beyond rude and unprofessional. Second, the phone only has a 15 day warranty which is the worst i ever had. And third, they made me wait at least an hour for the next available representative and then me that no one is available to take my call and I wasted all my valuable time waiting for these. That's so ridiculous! Why can't come up with a "call back" feature. People have stuff to do and places to go. They don't have time sitting around by their phone waiting for the next available representative IF THERE IS ANY. Airtalk Wireless has the worst customer service I have ever experienced! I would not wish this service on my worst enemy. To anyone who shopping around for an Obama phone service I would tell them to go to Safelink. They got awesome customer service and they are willing to help and answer questions, and most importantly, let you finish your call read more

Worthless no one answers the phone I called and call and call all day never got no one on the phone they must not care don't pick airtalk if you need a person to talk to read more

Airtalk wireless sent me a broken phone, it never worked and they won't replace it. Im on foodstamps and Medicaid. Don't apply for Airtalk, the phone i signed up for they didn't send it, they sent a cheap phone that looks like a kid phone.... beyond disrespectful customer service read more

I have been trying to talk to these people because my q link wireless is for some reason is closing on 11/8. And they were great! I finally found a phone number and the recording said this is a non working number THE CUSTOMER SERVICE NUMBER!! I don't know about these people. I wonder...Can we say : ASSHOLES. read more

My daughter never received her phone and it's been 4 months can't get through customer service it's so frustrating 79.00 down the drain. P.O.S company Fraud ,scamming AssHats!!!! read more

can never get ahold of any one to cancel service because they sent a faulty phone out