Okay, I can easily and accurately compare my past visits to the Verizon store to that of purchasing a car! Long, tons of waiting, ultimately expensive, and a contstant sales pitch that could give you hives! NOT THIS TIME! I had the BEST Verizon staff help me today (Anthony). I want to add, I have been a Verizon customer for almost 30 years!! I have been to the storefront MANY times for many reasons! Anthony was the best! Professional, courteous, SUPER knowledgeable, pleasant AND "present" and overall just wicked efficient! My issue was complicated (porting lines, upgrades, business vs personal accounts, etc.). It took a while! He made my visit painless! THANK YOU! Now, someone give that kid a promotion and a riase!! read more

Pretty pissed off. Came into the store for an iPad that I had to finance. While the rep Who was helping me was quickly explaining going thru everything and saying sign here sign here, didn't explain anything and rushed thru everything. He went to the back to get the iPad and came out with a SIM card as well too. He said it was a gift from Verizon for being such a loyal customer and it's a sim that I can just put into any phone and be charged $5 per month for if I decide to use it. I thought this was odd. He then told me to sign something else, and quickly rushed me out. Then my bill came ... I'm being charged for another phone line I NEVER AUTHORIZED, being charged for an iPhone SE that I DO NOT OWN. This is fraud!!!!!!! Stay away. read more

Came yesterday to add one more line and the stuff was not nice,didn't explain to much .it was all vague and not clear what are we paying for and what they do with our bill I never understand why people tell you to much stories and not telling you the truth read more

Verizon Woodland Hills: Let me tell you: Any issues: Ask for Anthony. He helped me today and I was in a spin zone. Had lost my cell. He helped me thru this: Very professional. This man is an absolute Find. Professionalism and Customer Service are basically lost today: Anthony brings this all back to life. Thank you again. Lisa L read more

The worst Verizon experience I've ever had. Came in April 28 and bought an Apple Watch 42mm in store. I left with my new watch and three day later, I received another one in the mail. During this time, the Apple Watch I bought in store was not working. Apparently, they assigned the watch in the mail to be paired with my phone. I returned to the store on May 5th and advised them that they ordered me an extra watch and messed up on the activation. I told them that we needed to return the watch I bought in store and activate the watch I received in the mail. What did they do? They had me return the watch I got in the mail... realized they messed up and then made me return the watch I bought in store. I ended up leaving the store with no watch and the worst experience and waste of time ever. Keep in mind all of this was done by a regular employee and his manager. read more

Verizon - The worst experience ever. - Mobile Phones Near Me - Woodland Hills, California

Worst store ever. Manager is a joke and so are all the reps. Come here if you wanna get scammed and lied to about your new monthly bill.

I ordered 3 Phones for in-store pickup at the Verizon Topanga store, (Total Order Almost $4,000 with Tax). I called the store 12 minutes before closing and asked if it was ok to come pick up order, and that I would be arriving about 1 minute before closing. The rep confirmed they were ready for pickup and said sure head on over. I arrived and was standing at the LOCKED front door 1 minute before closing. There was a store rep in the window who ignored me and walked away. When a customer was leaving the store and the door was opened a rep with the ipad came over and said he couldn't help me, even though I got there BEFORE closing, they locked the door early AND then ignored me. I provided the details, who I spoke with and a few other employees who were all just telling me to leave. I asked to speak to the manager and they all said he was in the back and not a single employee of the 3 who were trying to get rid of me even attempted to go get him. They all kept saying the system was closed , they couldn't release the order and the phones were now supposedly locked up. I expressed my disappointment and the fact that they were going out of their way NOT to provide customer service after closing the store early and refusing to give me my order. As I was leaving I said, cancel the order I am done. Guess what, less than two minutes later I received the order cancellation emails. Wow, I guess the ipad in the reps hand was NOT actually off and he chose to cancel the order, (The Store lost a $4,000 sale) just to NOT provide customer service and cancel the order instead of delivering the order. Verizon, Tati (Store Manager) we really need to do better, this is not acceptable and the individuals involved need some coaching. As a Military customer, with 6 lines and 15 years with Verizon this is really disappointing. Thank you for reading this. read more

Every other month I go without service or 1 bar of LTE, imagine paying for the highest plan just to get CRAPPIEST of service. I'm convinced the sold MY SERVICE to sprint. This is by FAR, thee worst cellular service I've experienced in the 20+ yrs of having this service. read more

Verizon - Mobile Phones Near Me - Woodland Hills, California

This store and the Ranaldi location in Porter Ranch hire some of the most subpar employees! They're rude, very unprofessional, and have zero patients with customers. Especially if you're of any race other than White. I like having Verizon. But I absolutely hate going to these two corporate stores! read more

Listen, there is a fantastic employee at THIS Verizon named Anthony who helped both my friend and I get new phones for free (not a big deal because they offer that everywhere) BUT he also helped lower my original bill by cutting charges being paid unnecessarily. He was extremely knowledgeable and helpful and worked with us for hours (until they closed) to get everything we needed. We left feeling much smarter (even though I am pretty sure we weren't) . No, but seriously, I have been buying iPhones since the first one came out and he was the most considerate, helpful, and intelligent employee I have come across in a long time. 5 stars. read more

Brought in my parents today to upgrade their phones. We had the good fortune of being helped by Juan. He was very kind and patient. He gave them a lot of good information and took great care of them. We really appreciated his great service. Thank you Juan!!! read more

I've been to this location a few times and it has been hit or miss. I went last night, and it was definitely a miss. I went in, and signed up to be helped, walked around for a while, sat down.. finally, someone asks if I've been helped. No. It wasn't that busy. There were 2-3 other people being helped. It was sort of close to closing. I came in an hour before they closed, and waited maybe 20-30 min to be helped (I didn't time it, but I realized later, when the associate said there wasn't enough time to set up a new phone, that it was 8:40!) So, someone asked if I had been helped. No. I told him why I was there, and he went back to get a sales rep. She comes out, and she was unfriendly from the beginning. She seemed like she really didn't want to be helping me. She was condescending, unprofessional, and unpleasant. While we were sitting there talking, another sales rep comes up and has a conversation with her, before saying goodbye. This was not a professional conversation. This was just a homie saying bye to his homie. A quick goodbye is one thing, but to have a conversation with her while she's helping a customer, is unprofessional. Just text her. The entire encounter with her was unpleasant. The main reason I went was to get a new line (phone and AirPad). She sat there on her tablet, did not explain what she was doing, then said 1- there wouldn't be time to do anything tonight (that's when I realized how long I had been there), 2- she didn't even know if they had the phone I wanted (she never even asked me which iPhone I wanted, so what was she checking?) I couldn't wait to leave. I left with nothing, and no desire to return to this store. I would rather drive an hour through bumper to bumper LA traffic to visit another location, than return to this location. What an unpleasant experience. And the fact that this was not my first unpleasant experience tells me that this is just this particular store's culture. I've worked retail. I know we're all human and have our off days, but it's a consistent issue with this store. Highly recommend going elsewhere read more

Came in bought a new iPhone service was ok. Came back to turn on the old iPhone on and they told me no appointment needed. When I came in told to login and someone would help me in 5 minutes. Waited 30 minutes checked the screen and my check in was deleted no one helped me. They only help you if you are buying something? What kind of store allows employees to just delete you after they have kept you waiting that long I received a text saw my name on the wait list screen. read more

Don't go there. I would rate them lower than 1 star if I could. There is no one to help. We drove a long way to get here, and they told us to call a number. I called the tech support line that was an AI robot, and they wanted an account pin. We returned to the store to reset the pin. They told us they couldn't because it is a wireless home Wi-Fi box. I wasted my Sunday. If it wouldn't be for Copperwire theft, I would have stuck with AT and T. read more

Long wait times. I felt invisible. Left after 20 minutes waiting. I guess the sales rep make more on new lines compared to existing customers. read more

Mike and George are AWESOME! I am having a bit of a horrible week and I am unable to get to the store to pay my bill. The app and going to Verizon site has NOT been working the past three months. I called the store and asked if there was anyway to pay it over the phone. Mike was so kind and patient. My assistant went to Verizon for me without my phone to pay my bill. Enter George equally as nice and he and Mike helped with the entire situation. Took maybe 10/12 min. This may seem like nothing. Maybe you're thinking it's their job. I have at&t and T mobile. If I walk into a t mobile store they usually ask me to go to a different store because they can't help me with whatever it is I need. Two different stores in Los Angeles and one near San Diego. Having to wait an hour only to be told they can't assist you and it happens more than once-this is a big deal to me. A few years ago I left my phone at a hotel. The hotel was a bit away from me so it would take several days before I had time to get it. I called Verizon (back in the day when you could actually talk to a human even though it took an hour on the phone ) and asked to put my number on stand by. They did. When I retrieved the phone several days later I called and asked if they could unfreeze the number. No I had to go into a store to do it. So I go to a Verizon store and they tell me I could not turn it on unless I went to headquarters. They didn't know where one was?! Really-?!?!?! A long store short it took me literally a three weeks. I called so many times and talked to various agents. I went to a few stores in La and the one in Las Vegas -nope. Finally on like my 5-6th frustrated call because you had to wait an hour plus to get a human on the phone back then a very nice woman told me what store to go to with an address . It was the absolute WORST situation. So walking in to store has not been a positive past time for me. We won't get into when T mobile ported out two of my ACTIVE numbers. One I have never gotten back! And if you are thinking it might be like that for me because perhaps I was rude-I ALWAYS tip whenever they help solve the problem. Always! And I am of the mindset that I need them and I need to do this quick. read more

In early September, I went to the store to purchase an iPhone 16 Pro. As a new customer, I was offered a welcome promotion, and I was told I'd only be paying $5 per month for the phone. Within my 30-day exchange period, I decided to exchange it for the iPhone 17 Pro. The store representative, Rayan, assured me that the same promotion would apply in a few weeks, and that I would only pay $7 per month for the new phone. However, what should have been a simple exchange turned into an exhausting and frustrating ordeal. I had to visit the store over 20 times, constantly being misinformed and sent back and forth between the store and customer service. Each time, both parties kept passing responsibility to one another, wasting an enormous amount of my time and energy. After around 13 visits, the exchange was finally processed. But now, instead of the $7 monthly rate I was promised, I'm being charged $30 per month for the phone. When I went back to the store to resolve this, I spoke again with Rayan, who told me he would apply the offer right away. He then brought his manager, Eric, who told me there was no such offer and that I would have to pay $30 per month for three years. Both of them admitted they gave me wrong information -- and yet, they did absolutely nothing to correct their mistake or even try to make things right. They lied to my face, wasted my time, and treated me like my concerns didn't matter. It's completely unacceptable how they handled this situation -- misleading customers and then offering nothing but a simple "sorry" when caught. STAY AWAY FROM THIS LOCATION! Especially avoid dealing with RAIEN and ERIC --they do not honor their word, and they show zero accountability for their actions.!!!!!!!!!!!! read more

The staff at this store is AMAZING! The management is exceptional IF you get the right manager. If you get the wrong manager, expect to spend the whole morning or afternoon. Briana, Anthony, Connie, Marsha and Tatyana are excellent! read more

Verizon - Mobile Phones Near Me - Woodland Hills, California

Great experience getting a new phone for my daughter with Kevin C. Great service. He explained our options and was so patient and professional read more

Very helpful with all my questions. Sometimes the wait is long, but not any longer than similar stores.

Why does it take 15 minutes after checking in to return a phone case, knowing it was the only transaction I had? I timed this visit since the last time, buying the case took an obnoxious amount of time. This time, the entire transaction took 37 seconds. Checking me in and getting my number took 49 seconds. In that time, he could've returned the case. I had to go through 4 stages to return the phone case. 1. Waiting to be acknowledged 3. Waiting 15 minutes 4. Finally performing a 37 second return. read more

This review is for the unsatisfactory experience I had with Anthony. He was inefficient, unhelpful, and created more issues for me than what I walked in with. I came to do a simple phone trade. He went to speak to his manager for a very long time, and when he came out, I suddenly had 3 new promotions added to my account that I did not consent to. I'm not sure what was discussed (likely pushed to sell upgrades and "protection" plans) but it is not right to add expenses without approval. He supposedly could not remove them, and I had to call Verizon when I got home and be on hold with multiple agents in order to fix the charges. During the in-store process, his service was subpar. For example, he didn't tell me about any important info such as being locked in with the contract for a certain amount of time if I proceeded with the upgrade; he only confirmed once I questioned. All of his replies were minimal, as he walked away before even completing his answers; I had to ask multiple follow up questions to get basic facts about the promotion. I went home and did the upgrade myself online for my other family members on the other lines. Not sure why it took Anthony 20 mins to speak to his manager before even starting this process, but It took me a total of 3 mins to do for each one. I regret the immense waste of time I spent in this store, and the displeasure I had of having to deal with Anthony. I cannot remember his name, but there was another gentleman who was very informative the next time I went. Hopefully customers will be lucky to be helped by him instead. read more

Oh, Verizon! I had such an easy request - just turning in a trade-in. Did you have to pass me between three different associates, 'cause why bother? Not even the courtesy of introducing me to the next person helping me, just someone else appearing out of the blue to complete the transaction. Then they disappeared. Finally, I received my receipt from a third associate, with no explanation regarding next steps. The first two associates had jumped to other customers, with no consideration for my time and presence. It was a slow day, so even more disappointing. Come on, you all can do better than that. read more

they give you misleading information about their plans and deals, and then you end up with a surprise bill. I've been going back and forth with them for two months now, and it's been nothing but frustration. read more

Mariya was not only helpful but took all the extra steps to make sure that our problem was solved and helped us even escalate. The managers on 3/4 including Andy were also were helpful and apologetic. Thank you to you all but especially Mariya for the care, help, and understanding as this process was not easy and the issue was frustrating. Although it wasn't her fault she made it her mission to fix it which was super appreciated! read more

Great experience setting up my new iPhones for my business account. Quick and easy set up! Matthew was great, thank you for helping us out.

We highly recommend this Verizon store! Jay was amazing at helping up switch our service over and tying up loose ends with our previous cellular carrier. Jay really took the time to help us and maintained a positive attitude throughout. I can't say enough how much we appreciate Jay's help. Thank you Verizon Topanga Canyon! read more

We had few different issues with our phones which if I try to explain will take a long time and the purpose of this review will be lost. I will just shorten my experience by saying after our couple of very unpleasant visits with other Verizon stores specially the one in Burbank, we received an excellent service at Topanga location with JUAN for our phones complicated issues. The first time (1/5/2026) we greeted professionally by a representative and then we were helped by JUAN for almost 2 hours. Our second time visit ( 1/13/2026) that took more than 3.5 hours with JUAN was as pleasant as the first time. He was patient, knowledgeable, professional and took as much as time as possible to take care of our issues one by one. I am not sure if JUAN is the manager or assistant mgr or just a representative but I am sure people like him keep Verizon in business. We were almost leaving Verizon due to the horrible service we received at Burbank. I give JUAN 100 out of for providing excellent service with his vast knowledge and professionalism. I will highly recommend Topanga Verizon to all Verizon customers! Thank you! read more

Eric, the customer rep, helped me convert my AT&T account to a Verizon account. The transition was smooth, and Eric was extremely helpful. He even gave me his phone number to call should I have problems. I did have a few questions and things needed to be tweaked a bit. He answered my call promptly and resolved the matter by phone, saving me another visit to the store. One week later I purchased a new Apple phone and needed to add it to my account. The folks at the Apple Store tried to do that for me, but created quite the mess. I went back to Eric, and he solved the matter quickly, efficiently, and with a big smile. I recommend him without reservation. read more

I have a Verizon iPhone and their internet cube. I've had no problems with the internet, but I've had trouble with the phone. This phone is the first time I purchased insurance. Unfortunately, it's the first time I've used the insurance (back replacement) and it is terrible. First of all, it isn't covered by Verizon, it is covered by Asurion, so you can't get any repair done at the Verizon store, you must go to the Asurion store. What is the Asurion store? The Asurion store is the UBreakiFix storefronts you see around town. You'll notice there's a lot less of those than Verizon stores, so just starting out, the repair is less convenient. However, if the part you need is not at the closest store, it will send you to the closest store with your part. I live in Woodland Hills and instead of sending me to the UBreakiFix just a mile or two from me, it made me set up my repair in Van Nuys by the courthouse, nearly 30 mins from me. The reason is, the Woodland Hills store did not have the right parts. I called and asked if they could order the parts, and was told that no, they cannot, and I would have to do the fix in Van Nuys. On top of that, at the Van Nuys location, the wait to simply replace the back was 4+ hours at UBreakiFix, and I was told that this is average; much different than the "average repair is two hours" that Asurion touted when I bought the phone. And Verizon having a contract with them gets you nothing; you're in line with everyone that just walks in from the street because, of course, there's no way to schedule an appointment. The fun part is when I called to get help from Verizon, they threw up their hands and blamed Asurion and said it was all in their hands now. You can't really call Asurion directly, it seems. I wonder why a company would make calling them so difficult? Hmmm... What irritates me so much about Verizon is that I was never explained how bad the insurance system is. It is made to seem that it is quick and easy, when it is nothing like that. I feel like the process is misrepresented. If I was told the details of the insurance and the realities (30 min drives, 4+ hour wait times), I would have absolutely looked into other providers. Verizon has to know that this happens. My question to Verizon is: why can someone in a kiosk at the mall replace the back of my phone in 10 minutes but to go through you I'll have to drive 30 minutes each way and wait 4 hours to have the same thing done? read more

I can't believe how bad Verizon has got. The online support with there overseas workers who lie and tell you yes and that they will help you and don't end up doing anything, to this day workers at northridge mall location and this village one. There quick to take my money but don't do anything when you actually need help. I've been with Verizon for 7 years and I'm taking all 5 lines to T-Mobile today. Don't waste your time and money, their service isn't good and they do not care to help. There supervisors, managers, and regular workers all have failed. read more

I can't believe how bad Verizon has got. The online support with there overseas workers who lie and tell you yes and that they will help you and don't end up doing anything, to this day workers at northridge mall location and this village one. There quick to take my money but don't do anything when you actually need help. I've been with Verizon for 7 years and I'm taking all 5 lines to T-Mobile today. Don't waste your time and money, their service isn't good and they do not care to help. There supervisors, managers, and regular workers all have failed. read more

Absolutely the worst mobile carrier you can find, the service is absolutely not worth what you'll pay for, and their employees can never help you resolve any issue you'll have. Their service is by far the worst, "Most reliable 5G network" is absolutely false advertising. I signed up for home internet, 5G portable wifi, phone service, none of those works well, especially their internet, you can't even watch Netflix, not to mention working remotely was the reason I signed up for the 5G portable wifi. I would leave a zero star if I could. read more

Terrible customer service. They don't answer the phone. Walked in and being disabled I asked for a chair and was told they were all occupied. I told them to get me one. Then the rep was not very friendly After telling her what I needed she disappeared - I after 12 minutes I asked my son to find her or the manager. He noticed she was in the back eating. How obnoxious to let a customer sit for such a long time and not let them know what was happening. read more

I would avoid this location at all costs. We've been Verizon customers for years and this is by far the worst experience we've had. We showed up 10 minutes before opening today and were told there would be a 45 minute to one hour wait, which is ridiculous enough when you're trying to give a company your money. After 30 minutes we received a text calling us back to the store for our appointment. More than 45 minutes later we were still waiting, with no end in sight. There's something fundamentally wrong with this business model. Maybe they're understaffed or maybe they're just bad businesspeople, but it shouldn't be a Herculean task to upgrade your phones. This may be the time for us to find another carrier. read more

I regret switching to them so much. I thought Att had bad customer service but they were able to top them. Do not enter this store!!

I just bought an iPhone 17 air at Verizon's Best Buy in woodlandHills. It was all hype. They were very helpful to get me signed up for my new phone. They didn't tell me that the 17 air battery drains very quickly because it's a thinner phone. They didn't tell me that the software still has huge quirks in it and that my Wi-Fi would continually stop and that when I was on Facebook or the web, it would shut down and I couldn't close an app unless I turned off the phone. They could've mentioned that before I bought the phone but selling phones is more important than customer service. Shame on you Verizon and shame on you Best Buy Woodland Hills. It took me three more hours to unwind it and get my old phone back which was a iPhone 14+ and it works 1000 times better than the new freaking phone. Don't go there and don't buy The iPhone17 Air until they get rid of the bugs in the software. They knew that and they didn't tell me when I was buying it. read more

horrible customer service wouldn't help me wanted me to call verizon like wtf am I in the store for?! I purchased a phone I never got a tracking number for the phone they don't take accountability or offer help didn't even look my account up! read more

If I could give them a zero, I would. They are rude and not helpful. I made an appointment to purchase a new phone and transfer my line from business to personal. I was quickly told they can not help me. I need to do it online. They dont have access. I showed them an email that allowed access to transfer the account. Still, no help. I attempted to purchase a phone by using one of my current line upgrades. He said NO, you should do it online. WHY DO YOU HAVE A STORE if you can not provide assistance to your customers. I was excited to look at the new colors and get a NEW phone today. Horrible. Save your time and just order online. read more

I came in to do a phone trade-in and Carla (my apologies if I spelled it wrong) was such a pleasure to work with. She took care of me and I truly appreciated it. Super kind-hearted, you can tell she cares and will do whatever needed possible to get it done. God bless you! read more