The owner of this shop, Dave Farrar, contacted me by email a few weeks later. He apologized for the poor service I received and offered to provide me with a new regulator free of charge. Between the time I picked up my disassembled gear and the owner contacting me, I had purchased a new regulator to replace the ones that were no longer usable. The owner again apologized and offered to pay part of the purchase price of the new gear. Today I received a check for 1/2 of the amount that he agreed to provide to me. I was very shocked and very pleased. I have never been shown this level of service by a business owner. I think Dave Farrar has shown an unusually high level of honesty and integrity and I will once again return to his store as a customer. Thank you Dave, you are a great dive buddy! read more