The staff of Dr. Shirzad, a Spokane, Wa orthopedist placed an order for custom foot orthotics from…read moreThompson's Custom Orthotics. NW Orthopedic has worked with Thompson's previously. Both Dr. Shirzad AND a sports medicine doctor at Providence Holy Family agreed I should NOT wear the new custom insoles after learning of the pain wearing them caused. The professional (Richard Allen) at Thompson's, accustomed to and proficient-in addressing and improving a range of challenging physical conditions, has a keen personal understanding of physical challenge. I learned this as we spoke of harvesting game in our rural area. He explained that though eligible to hunt from his vehicle, he asks more of himself; testing his mettle and stamina. He's worthy respect. He has mine. My case, with hammer toes gripping the world out in front of me, an as-yet undiagnosed neuropathy with a rather impressive array of pain, is, admittedly not so easy to resolve. But I'm small potatoes (my estimation of severity) compared to what Richard commonly addresses. Given his skill, I'm glad he's in the area. Initially, after an interview to explain my symptoms, Richard used a press (vs put weight-on) foot scanning device, then decided on a course. For 220. paid up front and the same amount in two weeks, I'd be on a better road. Two weeks later I was fitted and settled the account. The insoles felt very strange but trusting in the process I went on my way. The prescribed break-in was abided-by and I eased into more frequent use. Within a week, aching told me all I needed to know. I backed off use and phoned for an appointment at Thompson's. The Hayden office was the first available slot and knowing my level of discomfort they got me in w/i two weeks (-/+). In Hayden Richard suggested I stop using the insoles and get in to see the orthopedist (Shirzad) who some weeks later agreed I'd best stop use. In the interim I saw a sports medicine specialist at Holy Family who concurred.. suggesting OTC Super Feet or Soles insoles. Given the consensus I phoned Thompson's. Perhaps I might have gone the route of offered reshaping/tune-ups and hours on the road to result in a $440. tattered version of a $40 Sole or Super Feet insole. In-so-doing it might, in office hours and Thompson professional's time, have well-exceeded the financial compromise (refund) sought. But today, hearing the door to compromise quietly shut, I calculated the value of continuing on w/Thompson's and left after no more than 10 minutes. Time is precious. I'd already spent $90 to commute 625 miles taking 14.5 hours on the road by 9:00 am today. This for the sum of an hour and a half (+/-), a subcontractor's production of the insoles and Thompson office *paperwork. *The orthotic contract was a pages-long opportunity to practice my signature. The gentlemanly Richard explained that Thompson's could offer no portion of the $440. custom foot orthotics for a refund; likening the situation to a prescription that I may have been allergic-to. It's a good analogy, granted. It came quickly to him; perhaps having had a test drive beforehand. ‍ I suggested to Richard that Thompson's could sum up what had been spent to manufacture and the cost of his time & overhead and refund the balance. It wasn't to be. He handled my letdown well. He said he'd be willing to reshape the insoles, to grind down some of what was perhaps too aggressive. I declined. I'd put myself in Richard's hands, trusting that his confidence would craft a device to improve mobility. It did the opposite. Thompson was served over the patient, concluding in disregarding me. Richard abided Thompson's policy. There would be no refund. My review is just to say that some kind of middle-ground might have been fairly negotiated that addressed the difference between the actual expense to Thompson's and what I spent. I think I would have felt satisfied to be refunded 25%. But the loss of such a sum for something I cannot use, something that actually makes matters worse is vexing. Continuing would mean weeks of appointments, each a 150+ mile round trip. So what prompts this novel length review is twofold. 1). Looking out for others who are older, and (pun-intended) also not well-heeled. In fairness; I think in more pliable youth, introducing an aggressive orthotic may be better-weathered. But in a someone age seventy, it has potential to be a problem. 2). What I'd hope of a local Inland Empire community business. Is it even possible today? Rigid one-size-fits-all practicalities of serving an increasingly population can obscure the policy effect; leaving the public ostensibly served but at times done a disservice. Here, under a banner of policy & expediency, the dismissal seems cold. I'm disappointed in the decline of what was common fair-play during my life. So for those hoping to be relieved-of pain, if it doesn't go well at Thompson's, the only thing you'll be relieved-of is money.

Henry was nice and felt safe and comfortable talking to him. Cindy is so nice and understanding…read more She took the time to explain everything. When we first contacted this office Cindy made sure our needs were met and even ordered what we needed so that when we came in for appointment our products were there. She went above and beyond our expectations. Great office too!

The employees are pleasant, however. I have used this product for years and years. Policies change…read moreand they no longer hold to original policy. They do not honor what they originally honored. Warranty is now worthless with this branch. Would I buy from here, spend $500 dollars on a piece of plastic if I knew their warranty was sh@#!? Technology is so much further along you can go anywhere and find this product for a fraction of the price. I use to be a fan but they aren't the same business and the warranty now sucks.

I mistakenly went to this store for footpads. I was immediately confronted with an aggressive sales…read moreperson. He was not in agreement with my podiatrist form of treatment. Said he could fix it all without any surgery. i had no idea price of his three inserts until we went to computer , I was shocked at 1800.00$ price tag . We felt overwhelmed and rushed even when our credit card was denied he offered another. I left overwhelmed and in debt for more than a can afford. Two weeks later I have same symptoms! I called all he said was no refund and lifetime assistance . For something that I don't want and cannot afford!!Im totally unhappy 73 year old. My dr. Said this store is a scam and pain in his neck. I will try to take more action to get my money back.

We were from out of state & my hubby's prosthetic malfunctioned. We were directed to Adapt, dropped…read morein this AM and they were so accommodating...Christopher took the 'foot' had to take it apart & even put in new screws, all without charging us a cent, and got us back on the road to finish our vacation. Would recommend them highly. Thank you again, Christopher & staff.

My foot doctor at OSSM recently revealed to me that I had flat feet. He urged me to contact ADAPT…read moreProsthetics & Orthotics in CDA and he provided a medical referral for custom orthotics. Scheduling an appointment with ADAPT was a breeze with the friendly and courteous staff. My first meeting with Chris (owner) was fantastic. Chris described the product that would best serve my specific needs and explained the process for use in detail. Chris is a recognized and respected expert in his field, as evidenced by his vast knowledge as he took the time to explain the physiology of my feet and the basis for the specific medical issues I was having. He readily provided the best medical option to treat my feet. My follow up meeting with Chris for fine tuning of the orthotics was even better than the first. He knows what he is doing. He is an absolute pleasure to work with and I completely trust his assessment and recommendations without hesitation. Even though my insurance did not cover my custom orthotics, I was so pleased with the results of the first set, I had Chris make a second set for me. It is well worth the expense to get the foot relief I so badly needed. Chris and his Team are the BEST!

I went into the Spokane Valley office of Evergreen Prosthetics and Orthotics yesterday to see if…read morethey could/would replace the very old, worn, and dirty moleskin and straps on my AFOs. They hadn't made the AFOs for me, so they were under no obligation to replace anything for me. I was met and helped by Bassel, who politely listened to my story, got the go-ahead to replace everything, and then did so. When he brought my cleaned-up AFOs back to me, I didn't even recognize them! Brand-new looking! A huge thank you to Bassel for doing such an awesome job and to Evergreen for doing something for me out of kindness! It is much appreciated! Linda T.

I found Alex and her staff at Evergreen in Spokane Valley after having many problems with another…read moreprosthetics company in Wenatchee,WA. I started trying to get a new leg in June, 2017 from the unnamed company until the Prosthetist hurt me 4 weeks ago and I fired him. I contacted Evergreen's Spokane Valley Office (after reading the positive reviews here) and Libby connected me with Alex Bates on October 8th of this year. Alex and her team has been very good and efficient in working with me. I picked up my new leg today (11/08/2017) after only 3 weeks since my first visit. The prosthesis fits nice and looks great. I look forward hearing working with this first rate team in the future and highly recommend them!!!

Excellent care and time given by individuals who are sincerely interested in doing their best for…read moreclients. Never rushed and attention to detail here. I was very impressed by the service and care I received from Bruce. Lots of easy parking. No waiting. Wheelchair accessible. Accepts Medicaid.

Hanger Clinic has changed my daughter's life, Nicole is amazing. Our daughter's head was very flat…read morewhen we came in for our first appointment, and it is perfect now. Nicole was wonderful to work with, and fit us in if we ever had to make an appointment if we were concerned about something. I will recommend Nicole to anybody who needs a helmet for their child. What a wonderful experience!! Thank you Nicole and Hanger clinic!!

Amazing skillset, experience, professionalism, and cuting edge treatment modalities. The fact that…read morehe not only respected my knowledge and use of alternative homeopathic and nutraceutical remedies, but also knew that Tylenol slows healing time, made him a perfect fit. I had vaso-vagal resonse to contend with, and they were all fabulous in teaching me about that, and patiently working to effectively calm that reaction .On top of that, he is a wonderful human being with an especially great staff. My excellent PT reccomended him, and I could not have been in better hands for my spiral leg fracture and surgery.

Dr. Butler performed a neuroma repair on my foot that had been painful for more than 4 years His…read morepre operative consultation was very comprehensive. He explained the entire condition and treatment in great detail. The procedure itself was very comfortable and again with attention to my understanding of aftercare. Post operative check up was as great as the pre op. He takes his time with every aspect of his care. Highly recommend this Physician. Nina Goddard

Dr. Hamilton treated me over a four month period for a reoccurring knee issue. Not only was he…read moreprofessional but also was extremely understanding if I felt I could not do a movement he suggested. He took his time with me often demonstrating the movements himself. I would highly recommend Dr. Hamilton and Apex. Front office staff is top notch as well.

From the owner: Arthritis Auto Accidents…read moreBack, Neck, and Extremity Pain Bladder/Bowel Foot & Ankle Pain Headaches/TMJ Knee, Wrist, Elbow and Shoulder Pain On-The-Job Injuries Osteoporosis Post-Surgical Spine Rehabilitation Pregnancy-Related Back Pain Prostate Issues Sciatica/Leg Pain Sports Injuries Tendonitis Total Joint Replacement Women's Health ASTYM Balance & Strength Training For Seniors Biomechanical Evaluation Fall Prevention for Seniors Gait Training Incontinence Rehabilitation Joint Mobilization Neuromuscular Re-Education Orthotics Spine School Sport-Specific Training & Conditioning Strain Counterstrain (SCS) Total Motion Release Vestibular Rehabilitation Therapy Work Rehab