Got here quick and fixed my ac all under 45 minutes…read more Cory is also a great technician took the time to explain my system and what to check in the future. Give Cory a RAISE!

Just a heads up this company has 1 maybe more bad techs . Had the company come out to give me an…read moreidea of my issues and the cost to fix . The tech called and said it would be $850 plus $95 service fee so I called a friend who owns a company 150 miles away and said what should this cost to have my unit cleaned . He said $99-$175! ‍ So I put on Facebook any recommendations and got a one man show company that came and cleaned for $99 and no service charge fee. ‍‍‍ I do have to say when I called SOS to cancel my appointment to repair they waived the service charge fee after looking at my scenario so the company does have some good employees.

Nebo Comfort was quick to schedule, have fair prices, and they don't try to make a sale when we…read morejust need a repair or small tweak. I aways call on them. They're honest.

We've had Nebo Comfort work on our heating and air for a couple years now. Just recently, we had…read morethem install a tankless water heater. They were able to get it to us much faster than we had anticipated... thank goodness, because our old one was going out. :D They were very considerate of us and our house and they are always very friendly. I would recommend them in a heartbeat.

Jose came super quick and was able to diagnose and fix the problem within a couple hours. He was…read moreeasy to work with, friendly punctual and clean and was able to fix a water leak and filter for a water bottle machine

Disappointing experience. This review isn't based on the quality of work, since I never actually…read morereceived any service, so I didn't feel a one-star rating was fair. It's based solely on the booking process. I was able to book an appointment on Sunday for Monday morning, but they called early Monday and said they couldn't make it until Tuesday. That caused me to miss out on other companies that had Monday availability and wasted valuable time on something we needed done as soon as possible. They need to get their scheduling system figured out.

We had been using Platinum Air since 2012 and have spent over $36,000 with them, including $24,750…read morein July 2021 for two new heat pump systems. What has followed has been four years of frustration, misdiagnoses, leaks, water damage, safety issues -- and ultimately, being dropped as a customer when I let them know I felt it was important to inform the community about what we had gone through. July 2021 - New System Installed, Immediate Problems Two heat pump systems were installed. Britain was helpful in recommending them for our solar setup. However, they didn't cool from the start. After multiple sweaty nights, a tech finally returned July 29 and said the issue was missed settings from install. August 2022 - Freon Leak and Ongoing Cooling Issues The main floor unit again wasn't cooling. They diagnosed a Freon leak but didn't locate it. We paid $300 for sealant and more Freon. The upstairs unit--previously fine--also stopped cooling. The issue? The same install settings had again been missed. July 2023 - Freon Again & Water Damage The downstairs unit again wasn't cooling due to the leak. No charge that time, as they were also repairing a roof leak from a garage heater vent they'd installed. That vent continued leaking until this year, though they told me to call a roofer--despite it being their install. June 2024 - Freon Again Same unit, same problem. They offered to waive charges if we signed up for their maintenance plan. We did. June 2025 - Same Freon Leak, New Tech, Finally an Answer Again, no cooling. A new tech identified a manufacturer defect in the outdoor unit. They said they'd contact Goodman. A week later, they called on the way to the appointment to tell me I'd need to pay $750 for the replacement. I was stunned. They said their warranty only lasted 12 months, and since our first Freon problem was reported at 13 months, it wasn't covered (my new HVAC company has a 10-year parts and labor warranty). We had been out of town that summer. Plus, a manufacturer defect means it was faulty before it was installed. Serious Safety Issues with the Attic Unit: We'd get a random terrible smell from the upstairs returns for the last few years. I assumed it was a dead animal but then it would quickly go away. I paid $1,000 for a commercial duct cleaner due to our high ceilings. They found no animals--but sparks shot from the wiring when they turned the unit back on and there was a code on the unit they weren't familiar with. The cleaning company sent an HVAC tech who: -Identified the code as normal -Said the wiring was NOT up to code and we were lucky it hadn't started a fire -Noted it was missing a condensate trap, which explained the smells He kindly fixed the wiring. In March, Platinum installed the missing trap. No smells since. Water Damage & Denied Responsibility: Two weeks ago, the upstairs unit began leaking through our ceiling and wall. Platinum said the unit was tilted and not draining. They fixed the platform, but denied responsibility, blaming other contractors. No one else had been in our attic this year except their tech in March--who worked on the DRAIN and said nothing about tipping. Rental Property Issue: They also replaced the HVAC system in our Draper rental in 2021. A duct cleaning company later found the filter housing wasn't sealed, so dirt bypasses the filter entirely. They had to brace it with a five-gallon bucket to try to keep the panel closed. I didn't even call Platinum about this because I didn't have time to deal with it. False Claim of Verbal Abuse: I expressed frustration to the tech on the phone (I was crying) about the $750 charge to replace the defective unit. They later claimed I was verbally abusive. That is absolutely NOT true. Yes, I was frustrated--after 4 years of continual issues and another recent water leak. I had told him my frustration was not with him, but the $750 on top of everything else we had dealt with. He was very kind and professional. Frustration isn't abuse. Final Thoughts They claimed they'd "bent over backwards" for me, which floored me. I've rearranged my schedule again and again for their service calls, dealt with constant issues and temporary fixes, and stayed loyal. I never wanted them to have to come out repeatedly. Since all this, I've spoken with two HVAC companies. One (in business 38 years) was shocked and offered to testify if I take legal action. Another company said the charge for replacing a defective unit was completely unreasonable. After all of this--and nearly $40,000 paid--I feel disrespected, betrayed, and beyond frustrated. When I told them I would pay the $750 to replace the unit but planned to leave an honest review, they dropped us as customers after 12 years, said I'd need to find someone else to replace the defective unit they installed, claimed they weren't responsible for any of the drywall damage, and threatened legal action if I damaged their reputation. That says everything.

They have helped us several times. And every time they are very skilled, professional and honest in…read morewhat they do. They are very efficient in solving problems and their isn't a HVAC company that has more knowledge or expertise in this field. I highly recommend them to everyone and will continue to use them whenever I have a need!