Had another plumber tell me the situation would be impossible to resolve without cutting several large holes in walls. Called Glenn at Bernie's and he was not only able to come quickly, but he was able to fix the problem without causing any destruction. We have been long time clients of a Bernie's and we have always been satisfied with their work. Would highly recommend, don't waste time with anyone else. read more

Sunday morning Jan, 19, 2025 I found my hot water heater was off. I scrambled to find someone to come help, called the big guys "YES" guys, they said they could help but it will be wednesday before they could come,wow! My next call was to Bernie's plumbing, no answer, but after I hung up he returned my call, he couldn't get the original call because he was in the shower. he took my information told me it would take him some time but he would come and save us. What a great service he rendered to me and my wife. Bernie repaired it for half what it would have cost me if I went out and bought a new water heater and installed my self, which I probably would have done had he not called back. I found Bernie to be very companionate and caring. Judy and I would whole heartedly recommend him to anyone. Stuart and Judy Hamilton read more

Way better than larger companies. Same day service. Excellent service. Good value. The water heater gas burner was covered under warranty, and we had an authorization number for the parts store that could be used to cover the price of the parts. We called a large company to replace the burner on our water heater. They showed up without the parts and didn't know if they could get the parts using the authorization or not. They later sent an bid for a new water heater ~$2800 or service on the existing water heater $390. When I called Bernie's, he just asked for serial number and model. Called me a little later saying he was heading to the parts store and he would do all the paperwork to make the parts free. He scheduled a same day appt to come fix it. We had hot water within hours of calling Bernie. It also only cost us $150. It was fast, easy, and inexpensive. We know who to call next time we have plumbing or heating needs. Thanks Bernie's! read more

Was able to help me out last minute with a rental I manage a fix a leak that came out of nowhere. Super helpful and right in Provo.

I can't recommend Bernie's enough. We're in Lehi and for years we've been looking for a good plumber and we finally found one we really like. He got to our house very quickly and fixed what turned out to be a very difficult issue at the price he originally estimated. read more

Could not be more pleased with Glen and Bernie's Plumbing. We've had him come out several times over the years to fix leaks, broken pipes, install toilets, etc. He is always professional, uses quality parts, and the repairs hold. He's straight forward, honest, and does great work. You can't ask for more in a plumber! read more

Glenn with Bernie's Plumbing showed up, assessed the problem and fixed it quickly. The broken part was under warranty and I was relieved that he was trustworthy enough to tell me that. Communication was great and he followed all Covid safety protocols. 5 stars! read more

We have used Bernie's for 10+ years and Glen has always been the best to help us with solving problems, to replacing water heaters to installing garbage disposals, etc. what ever we have needed. We appreciate so much his friendliness and quick responsiveness. We recommend Glen and his company for any help with anything you may need. He is the best. JD. W. read more

We have been using Bernie's Plumbing for years and have been very pleased with the speed in which he responds, works and provides us with information about a problem. We have always been able to count on him in an emergency. He stands behind the work he does. I would recommend him to my Family, Friends and neighbors. Thanks Glen for all the work you have done for us over the years. read more

Glenn has done a number of things for us and has always been courteous. He is never rude as other reviews imply. He is efficient and the work has always been excellent. Having done some plumbing myself over the years I have watched him and he certainly knows what he is doing and does it well. John Christensen Provo, UT read more

If I could give him zero stars I would. HORRIBLE customer service. As soon as he answered the phone he didn't even care about my issue and immediately snapped back saying he can't go because he just got home. If that is going to be your answer, then don't list your business opened for 24 hours a day. I'm disappointed. read more

I have called Glenn for several years to take care of my plumbing needs for a duplex I owned. He was always prompt and took care of whatever I needed. Some of the problems kept recurring because of tenant neglect. I give him five stars because he recommended making some changes that eliminated the problem rather than just keep returning to fix problems. He would have been able to charge me more for recurring fixes. Instead, he put my best interests first. I recommend him highly. I see that two others have given him very negative reviews. I can only say that my experience was very different. Glenn was polite, responsive and capable. More than once he proved he was genuinely interested in helping me get a problem fixed. read more

I had lots of questions and Glen (owner) is very knowledgeable. He answered all my questions, and gave me great advice over the phone. He then installed my water heater within hours. I am thrilled with the honesty, price, efficiency and quality of service. Highly recommended! read more

I find it disturbing that rather than apologize for his terrible behavior and treatment toward me, he would rather tell people it's a false review. I was treated terribly by this company and person and I will not simply accept demeaning behavior towards me. Treat people decently and they won't negative reviews. read more

Glen at Bernie's was responsive and immediately found and fixed our problem. One of the things I appreciated most was that he wasn't a "salesman" trying to up-sell me to a membership, annual plan, or any other expensive program. He said what he would charge me on the phone, came right over, fixed it, and then charged what he said he would. I highly recommend him! read more

I have to totally agree w/ Michael after yesterday's service call. He didn't have anything good to say about anybody, including the home warranty company who contacted him in our behalf. The day after his non-visit (nothing done) and collecting his service fee, the water heater he had checked out stopped working. This morning we have no hot water for anything in my home. Sorry Bernie, listen to the people where the rubber meets the road. read more

We have worked with Glen at Bernie's -- and with Bernie before that -- for two decades. He's a very good technician and very responsive to needs when they arise. The highlight we still reflect on was the replacement of our waterheater in crisis, on Christmas Eve a few years back. I regard Bernie's Heating and Plumbing as a really positive contributor to our community. read more

We used Bernie's plumbing to help us fix a giant water leak in two bathrooms and I highly recommend them. Glen was honest and very competent. We will continue to recommend him to our neighbors and use them! read more

Came out within 2 hours. Did repairs, very reasonable. He also suggested that I don't spend money on a few things, even though he could have sold me that stuff. Very honest and hard working. I would recommend him to family or friends, no problem read more

Bernie's, My furnace went out and I smelled gas. It was really late when I called. It was cold and I was very worried about the gas smell. Glen came out and fixed my furnace. Then he came back the next day to go through a service check to make sure everything was ok Thank you. Doralee P read more

I called this guy because his phone number was on my water heater to call if i needed service, I had a very simple question about a step i wasn't sure about on installing a new control valve i had gotten on my hot water heater. no exaggeration, he told me he was in this business to make money not to give advice. This was a simple yes or no question..... I wasn't asking him to walk me through installing the device or anything like that, just a simple yes or no.... and he refused to help unless i payed him. After we hung up i called the next number i found in the phone book and received a courteous answer and the help I needed. Needless to say i removed his number from my hot water heater and will not be doing any sort of business with him any more. read more

Probably the worst serviceman I've ever met. Left the job uncompleted and overcharged me. I called back to try to resolve the issue and was told to find another plumber. Duh. I didn't even finish the conversation. I learned my $250 lesson. Don't believe the claims he makes in his advertising. read more