AJ Appliance - Dishonest & Unsafe AJ Appliance installed a new AC in my home less than a year ago, charged me thousands, and cut corners I didn't even realize at the time--no heater, no disconnect switch, both legally required. I only found this out yesterday when, in desperation, I had to call another licensed AC company after AJ Appliance refused to come during an emergency. That company confirmed AJ's work was subpar *and* that the real issue was a failed motor fully covered under warranty. Instead of showing up as scheduled, Jorge ignored me, then sent a threatening text in response to my upset texts, and falsely blamed "clogged drains" without even looking at the system. Meanwhile my family, including my medically fragile son, was left in a 90-degree house until we had to leave. Now I see multiple other reviews saying the same thing--bad work, no follow-through, no warranty support. I wish I had read them sooner. **Bottom line:** they cut corners, lie to customers, refuse to stand by their work, and create unsafe situations. Do NOT trust this company. read more

Very unprofessional and unreliable. Technician came to diagnose the problem. He was supposed to come the next day with the part. He never came, kept canceling my calls. I would not recommend read more

So good great techs we Love A & J Appliance! Same day service very knowledgeable very clean cut techs

My sinks were leaking so I decided to contact them. After not visiting me in scheduled dates (I had to contact them several times because they did not show on time), they finally send me someone. I paid more than 70 USD just for this "pro" to take some pictures of what was failing. They were going to sent me a quote to fix it but... 4 weeks later, I am still waiting. Totally unprofessional. It looks like their business model is based on sending someone to take some pics and charge more than 70 instead of fixing stuff. read more

The story of these people incompetence is so long. 4 visits, multiple months, and my disposal/ dishwasher is still not right. Multiple no shows, then they don't have the part. Then they don't want to fix the corresponding machine. Now this morning I have a leak and look what I found. They taped the hose on. DO NOT USE THESE PEOPLE. WORST REPAIR EVER. read more

AJ Appliance - Taped on before the tape fell off the fitting. - Appliances & Repair Near Me

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I have CHOICE home warranty company and they have contracted a and j appliances repair which has been a nightmare to deal with. They dont answer texts or phone calls, don't speak english, dont explain the problem.. so far 7 days without working A/c . The only time they answered text and wrote me a text is to take zelle payment. Terrible experience, would not recommend.. Waste of tome, energy and money read more

Found the company via Instagram and decided to give them a try. I reached out to the owner, explained the issue we were having with our dryer (heating but not spinning). He gave us a breakdown of what the cost of labor and parts were, which matched the prices the manufacturer gave us We gave a deposit of $100.00 and they ordered the part. Monday came and one of their guys showed up promptly and ready to work. He was very nice, explained everything and showed us the condition of the part he was replacing. Side Note: It's been a month and my dryer is working great. 90 day warranty on labor Lifetime warranty on the part from manufacturer Thanks guys! read more

Home choice ... a nightmare folks! If no for Luis from AJ appliance I'd be really pissed he was wonderful to work with knowledgeable, clean, neat & polite. waited for weeks on home choice to resolve my a/c problem. read more

Great customer service! The lady she was helpful all the way. And the plumbers were fast, cleaned after themselves. Very nice people to deal in any circumstance read more

They provide amazing service, very professional and punctual. Thank you so much for repairing my microwave! read more

AJ Appliance - Appliances & Repair Near Me

Albert has been harrassing my phone trying to get in contact with my fiancee.....pertaining to an unpaid bill. I don't know the details and I expressed to him to STOP CALLING MY PHONE.So, today Alberto came to my home pounding on the door . I refused to talk to him because it wasn' t an agreement made with me and A&j appliance. So Alberto took it upon himself and cut wires for electricity to my home . STAY AWAY! THEY ARE UNPROFESSIONAL BY ALL MEANS. read more

AJ Appliance - Appliances & Repair Near Me

I have been working with this company for the last 6 months. They were the repair company for my home warranty company. Jorge is most accommodating and very helpful. His staff is top notch. The ladies in the office are most helpful in all ways. The technicians are very professional and knowledgeable. If I have an issue with something they are always prompt in setting up an appointment. They put a whole new AC system in my house and would not hesitate to recommend. read more

So this is my first time ever writing any kind of review for any type of business and i thought long and whether I should write one or not as i know how a negative review can impact a business, but my experience is so bad that potential clients need to be aware. So I hired AJ Appliance repair (recommended by the Appliance Insurance company we have, Choice Home Warranty) to come and do a coil cleaning on our 10 year old Trane air condition unit. The appointment was made and they showed up in time and did, what I expect is a good job of cleaning the coils of the unit. The coils have to be removed and cleaned a cleaning solution outside. They re-installed the now clean coils, replaced a "defective" thermostat (it was working fine before they got here) they were paid USD$350.00 via CashApp and they left......and that is where the trouble began. The air conditioner has not worked since then. It has been one week exactly since they came out, and one week of constant calls that go unanswered and into voice mail and messages that they do not return, and worse yet, one week without AC in this Florida heat. I sent them pictures of the temperature in the house, pictures of the temperature of the air at at he air handler to show them that the AC is not working and again, pure silence, i must have left a dozen messages.....and not the common courtesy to return a call. So to recap, AJ Appliances came out to my house to do maintenance work on my unit (clean the coils), broke the AC and refuses to answer the calls to come and repair what THEY broke. I tried putting a stop payment on the CashApp but too late. I challenge AJ to dispute these events, here, in this forum, but doubt they will as with all scammers, they hide behind voice mail. Anyway, sorry about the length of this review but if it can help prevent anyone else from a bad experience with these guys, well worth it. read more

Looks like this business opened multiple sites if its the same "AJ's Appliances" at 19374 SW 106 Ave. in Hialeah. If it is, here's the review I left on the other site: The worst experience I've ever had. They repaired our LG dryer heating element and charged us $370. It was never very hot when they fixed it, but we decided to just accept it and dried our clothes a little longer. Just two weeks after the 90 day warranty it completely stopped heating. I called to have it fixed again and they came to look at it and said they would be back to pick it up the next day. They never came. I then called at least 2 or 3 times a day, each day getting another pickup time and they never showed for any of those times. Then they were obviously avoiding my calls during business hours, so I called the repairman's cell number - the same guy who called to tell me the pickup time. This time he quoted me a price to fix it again. I reluctantly agreed (since I shouldn't have to pay twice for the same issue within almost exactly three months). He again gave me a pickup time, and again never showed up - even after I agreed to pay an additional $240. Never again. If there was a negative star rating, I would have clicked it. read more

They set an appointment with a 4 hour window 11-3. They only take Cash, Zelle or Cashapp. When 3:30 rolled around I heard nothing from them at all so I called them. No answer and had to leave a message. Told them it's a Friday and I have to leave at 4:15. At 4:10 a Technician called me and told me in very broken English he will be there in an hour. I told him I have to leave. He did not understand what I was saying as he didn't speak or understand any English. He put my on hold and had to call someone who does speak English. He made excuses that they were back up and short handed. I explained that I understand that businesses have problems but a call during the day to let me know would have been nice and I didn't have to wait all afternoon for a no show. He said he would schedule something for next Tuesday but would call me on Monday to let me know when. Had another company call me and showed up Saturday when they said and did a FANTASTIC job. I would NEVER EVER even if you paid me recommend AJ Appliance. Very unprofessional and the method of payment makes me feel they are scammish. read more

Unprofessional, Unreliable & Unforgiving; My experience with A&J Appliance and Repair, Miami, FL (A&J) has been nothing but stressful and disappointing. I have a home warranty service contract and A&J was the service provider for my A/C claim. A&J was a NO SHOW for FOUR scheduled appointments. They did not call or email me to say they needed to reschedule; they just didn't show up. Most of my calls go to a voice mail that says they will call you back within 2-hours, which is very fair. I left them several messages over the past month that they have not returned my calls. When I finally got a hold of someone, I was told about a part delay from the manufacturer, which I understand they cannot control. What they can control is arriving to scheduled appointments that they made and confirmed, calling a customer if they need to reschedule, returning phone calls in an appropriate amount of time (or at all), submit paperwork on time as not to cause any further delays and show compassion and concern for the customer. This has been ongoing for over a month now. Shameful to say the least. I wish I could give them a 0-star rating, 1-star is too much. // I did not mention my home warranty by name since I have had several claims with them over the years and received excellent service until now. I decided to get a new A/C and my home warranty agreed to send me a check for what would have been the amount of the repair to help with the cost. read more

We have been patiently waiting for 3 weeks for a part that this company ordered. They changed our appointment 4 times and rarely answer the phone and when they do answer its as if they are annoyed with us and have an attitude. All we wanted was an answer and how to schedule our day. We have a daughter with special needs that requires s special diet so you could imagine our frustration. This is not a good representation for SEARS. read more

This is the worst Plumbing Company I have ever worked with in my whole life!! The worst experience ever!! Their customer service is terrible, they totally ignore your text messages and take forever to return your phone call! Their lack of sense of urgency, transparency, and willingness to assist you in a timely fashion is too dangerous and risky, especially when it comes to plumbing issues!! I don't even understand why they are still in business with this many bad reviews... I have cancelled Choice Home Warranty (which also sucks, btw) mostly because of these people! DO NOT HIRE THIS COMPANY! read more

*****calling all attorneys***** for a class action suit against a & j appliances and choice home warranty (combined and/or separately)****s h a d y* ****crooks***unethical**gross negligence** thousands of dollars in damages and rising due to choice home warranty's assignment of this ac contractor to me-twice!!! my ac flooded my condo unit. on 6/28/22 a&j reported no issues. a lie b/c on 7/16/22 it flooded my 6th floor condo unit again. adding fire to the fuel it was 11pm and their 24hr service only phn # went straight to a vmail box that was full. their tech came out today 7/19/22 and the tech told me the unit was leaking, refused to fix it, and stormed out!!!!! read more

This company has been working to repair my washing machine for over a month. They have come to my house 4-5 times and have not been able to find a solution. They required me to move my washing machine in order to repair it because they were too lazy to do it themselves. Then they didn't even have the decency to test the machine so I have to plug it all in and test myself when I get home from work today. I wouldn't recommend this company to anyone. I don't know how they could even be in business with the terrible service they provide read more

HORRIBLE SERVICE!! Stay away from these idiots. Reporting to the better business bureau.... They took my money and were supposed to order a part and never showed back up. read more

They are the worse of the worse. They lack professionalism, do not keep you informed and lie as they keep you waiting for the work to be performed. They were contracted by Choice Home Warranty and received their payment on 1/21/21. They supposedly ordered a part after approval by Choice Warranty and scheduled the repair for 3/6/21. Now they say that the part is not available. I can only surmise that something smells with these guys, and it would not surprise me if they suffer from cash flow. Don't use them!!! They rate a big fat zero!!! read more

DON'T WASTE YOUR MONEY! These people are soooo incompetent. 7 visits, over a month later, and they have not been able to find fix my refrigerator. Since they weren't able to find a solution, they agree to return part of my money, but not after arguing for over an hour. It's been 3 weeks now and still haven't gotten the money back. This company should not be in business. read more

Don't bother calling them. They are lazy and unprofessional. Sear's warranty service gave me an appointment for the next day from 12 to 4 pm and also received an email confirmation. At 1:15 pm I called A&J Appliance and I was told by Sue Ellen Figueroa that she received the service order in the morning but she could not send a repairman until tomorrow. I asked her when she was planning to call and tell me this since I called out at work to wait for the repairman. She nonchalantly said she was going to call me in a couple of hours. I told her she should have called me when she saw the order so that I didn't have to miss work. During all this she never once apologized. I am calling the warranty company to see what other provider they have in my area and I will be sure to let them know how unreliable A&J Appliance is. read more

This was, by far, the most unprofessional, unresponsive business we've used here. As a fellow small business owner, this has been the most egregious mistreatment of a customer that I've encountered. They were assigned to us via our home warranty on 13 March and finally came out on 18 March to assess our repair needs. A part needed to be ordered, which we were told would take 3-5 business days. After two weeks without contact, we called on 30 March to follow-up. They claimed they didn't have the part, but it would be in later that day or the next day. On April 1st, we called again. Beatriz ignored my husband's calls, so we called from my phone and she picked up immediately. She told me they had an appt for Monday, 5 April at 11:00 a.m. Sure enough, no one showed and when we called, we were told they never scheduled us. I asked that someone come later on the 5th or first thing on the 6th (as we've been without a working fridge since 13 March). Nope, best they could offer was 6 April from 3-7 pm. That's assuming they actually showed up. We've decided to have our home warranty assign someone else as our trust in this company is nonexistent. Stay away from this business if you need any repairs done in a timely, professional manner. read more

Thank God for AJ appliance!!!! Our washer stopped working and no matter what I tried it just wouldn't work. With a household of 6 no washer is a NO GO! I called them up and they were here within 24 hours and had my washer back up and running within 20 minutes!!! Great service and at such a reasonable price. Not only did they fix my washer but they will also be my new go to's for all my appliance repairs and installation! Thanks Guys! Happy customer here!!! read more

Jorge and Alberto were very professional, courteous and friendly. I called to have my microwave installed and they came the very same day. They made sure the work area was clean before they left. They also fixed the handle on my refrigerator for free. I would definitely recommended them for any appliance repair! I'm certainly going to keep their number handy for future repairs. read more

Completely incompetent. They called me to confirm an already scheduled appointment and left a message, I returned their call within 10 minutes. This company does not check messages at all AND if they do not speak with you live they reschedule the call for days later. When I called they blamed the problem on me and refused to return next day. If you warranty company assigns them... do yourself a favor and ask for a new provider!! read more

STAY AWAY...DON'T HIRE THEM THEY ARE HORRIBLE AND THEIR CUSTOMER SERVICE DOESN'T EXIST...ACTUAL LIARS! I have a warranty with Sears and they are a third party service tech for Sears. They came out on Wed 10/2/19 and told me they have to order a part on my 3 year old refrigerator which is not working at all and hasn't been since last Saturday 9/28/19. They said it was the fan and needed to order it that would take 3-5 days. I called today 5 days later for the status and they said we've never been out to your home (which they even left me their business card and I have 2 other witnesses) said I needed to call the previous company that serviced my refrigerator a year one-half ago. When Jorge the service tech left he said he would order the part and be in touch. Had I not called to status, I never would have heard from them. First, to LIE and say you were never here is unbelievable, then never order the part, then tell me to call another appliance company is absolutely unacceptable after being at my house 5 days earlier and told me they were ordering the part when they left. I was very upset and angry that they were lying. The person who answered the phone said she'd speak to me when I calmed down because I was in shock that she said we've never been to your home!!!, which I did calm down but she hung up anyway and now refuses to take any further calls. I then called the service tech since I had his number on my caller ID and he said he was never here. I said I have witness, he said do you have a recording of it. Then he said he never said he wasn't here, then said he was but didn't come in the house and kept changing the story. All lies and total spin on everything. A company that doesn't want the job is one thing, but to accept it, tell the customer 3-5 days for the part and then LIE and say they were never here is absolutely disgraceful. And to leave us without any service of any kind is wrong. They should not be in business. They show no address or email on their business card only a phone number. I will contact the BBB and Sears to have them REMOVED from their approved service tech list for lying, lack of honesty, integrity and extremely poor inefficient service. By the way Sears does show them making the service call on 10/2/19 and they told the Overflow Dept that they were never at my house. Now AJ Appliance made notes to the file with Sears after my call today saying we need to call a another appliance company! Unconscionable! LIARS UPDATE: JUST FOUND out thru Sears that the part broken was NOT the FAN which is what AJ Appliance said it was, it was the compressor. They would have ordered the wrong part. They don't even know what they are doing nor have the expertise to diagnose the problems correctly thereby causing huge expenses to the customer. In the end, I'm blessed that they didn't service me as I would have even more costly problems and down time! read more

What terrible service this company provided. I contacted them to repair a washer, and after 1.5 months of waiting for the part, they call me that part arrived. They arrived at my house and requested that I disconnect the washer and move it away from the wall. It's incredible they couldn't do this themselves. Secondly, they installed the part and refused to reconnect the washer to make sure it works. However, they told me I had to test it and reconnect, so I did, and guess what...the washer didnt work. I called back and they told me they can send someone in a week. This company is a complete joke and I strongly suggest you reconsider contacting this pathetic establishment. I have proofs of everything via email, this company does not stand behind their work. read more

Amazing service, on time and very reliable. Will definitely recommend to my friends and family.

These people are the laziest and the worst in home workers I have ever experienced. There customer service is the absolute worst and at the end of it all you do more work than they do. Do not recommend at all. Appliances ordered do not work and when you get a new one it takes forever for them to get to where your located and help. Horrible experience never again read more

Really bad service in my opinion. Took several days to schedule an appointment. They told me on a Monday that they would let me know Thursday what time they would be there on Friday for and A/C service. They came after the time scheduled replaced a fuse and my A/C was again not working the next day. I called them Saturday, Sunday, Monday, Tuesday and left a VM and their voicemail says they would call back within 24 hours. Did not happen. My home warranty company finally got ahold of them and told me they would be at my place Friday morning. Its Noon now, when I called they said that they have no control of when the tech shows up. They also said my appt was up until 2pm this is not what I confirmed with the warrenty company. I received bad customer service and they didnt really care I have been without A/C for 2 weeks. They didnt put 2nd visits to fix a problem with any priority. I would not recommend this company. read more

This company provides poor customer service. I had a scheduled appointment with this company and they never even showed up. I requested a late appointment (6:00 pm) and the secretary had to schedule me out a week in advance to meet my needs which I was okay with. I received a text, as well as, a call the day before my scheduled appointment to confirm. The gentleman I spoke too requested that I get home a little earlier since a 6:00 pm appointment isn't there norm which I told him I would try too but I couldn't make any promises. Nonetheless, here I am the day of my appointment; I got out of work early and they are a no show. This is extremely disappointing since this has been in the works for over a week. Beware of this company... they maybe very good at what they do but they are not reliable. I will be placing a complaint through Home Depot since they were recommended by them. read more