I have been a loyal customer of JRC Gold Exchange since the week they opened because I wanted to…read moresupport a local business. Over the past year, I have spent more than $11,000 with them and always felt that my business was appreciated. Unfortunately, my most recent transaction changed that impression completely. After placing a large order, more than two weeks passed without any shipping update. It took three separate requests before I finally received a tracking number. Tyler assured me my package would arrive the following Tuesday, but when I checked the tracking information myself, it showed that only a shipping label had been created. The carrier had not yet received the package. Because of the delay and conflicting information, I requested to cancel my order. Tyler told me that wasn't possible because the order had already shipped, even though the tracking information clearly showed otherwise. After asking to speak with the owner, I spoke with him briefly. Our conversation focused solely on how I wanted my refund issued. There was no discussion of the conflicting shipping information or the concerns that led me to cancel the order. Since I had paid by credit card, I requested that it be credited back to my card, but I was told a cash refund would be easier. When I picked up my refund, I was handed a large amount of cash with no receipt or documentation. After counting it at home, I discovered I had been shorted by more than $200. I immediately contacted the owner and returned to collect the remaining balance. Again, I was handed cash with no paperwork. Since the beginning of this issue, I have requested three separate times to speak with the owner to provide feedback about my experience. Each time I was told he was unavailable, in a meeting, or out of the office. Despite those requests, I have never received a return call. The true measure of a business isn't how it treats customers when everything goes right--it's how it responds when something goes wrong. I chose to support JRC Gold Exchange from the week they opened because I believe in supporting local businesses. Unfortunately, this experience left me feeling that a year of loyalty and more than $11,000 in business were not met with the level of accountability, communication, or customer care I expected. I will do business with Portland Gold Exchange in Sellwood going forward.

Service is number one for me and let me tell you, Juan and his helper Marley are friendly people…read moreand don't look at you strange like other places in town. I been in maybe 20 times since they opened and will never use any other place to sell or buy gold. the neighborhood is safe, I can leave car unlocked ( don't do it) walk in and out quickly with money in my pocket. this place also pays the best and small family owned and operated. go in and see them, you won't regret it.

stay far away . i'd give less stars if i could, absolutely…read moredont shop here there all crooks selling counterfeit items, fake gibbon guitars with fake serial numbers (017), and under carret gold for full price, like 9kt gold for 14k price. these losers should be jobless . its all ilegal. besides that there all a bu h of burn outs with attitude problems.

unbelievable! this is the worst customer service I've ever had in my life and I'm old!!! they…read moredeliberately ignored my phone calls over 6 times of repeatedly calling. Therefore I lost what I pawned! you should be investigated for straight up robbing your customers. Shame on all of you and your attitude's are absolutely unacceptable! DO NOT GO HERE!!!

I had a great experience at Portland Precious Metals. I worked with both of the Mikes at the shop,…read moreand they were fantastic to deal with--friendly, knowledgeable, and easygoing. I came in looking for World Philippine coins, and they really came through by bringing out a nice selection for me to cherry pick from. That level of service made a big difference and showed they actually care about collectors. Their prices were very fair, and the overall experience felt comfortable with zero pressure. Just good, honest people who know their stuff. I'll definitely be stopping by again the next time I'm in Oregon. Highly recommend checking them out if you're into coins or bullion.

Mike was so patient with me, who knew nothing about coins. I was thrilled to learn one gold coin…read morebrought me over $600! He also told me what to look for from a ton of pennies I inherited. Very nice guy and nice shop.

They are very transparent with the gold and silver prices as of today so I felt confident that I…read morewas getting the best value for my coins. Professional and very nice to me!

Chose them for their high rating here on Yelp. Got my scrap gold together, took my husband and off…read morewe went. Really didn't know what to expect, don't know how much a "gram" is. I know 28 of them equal an ounce. I did have an old WW scale and figured I might have 2 ounces. A 55 year old ladies watch, a couple of small gold necklaces and 6 gold dental crowns. Not all of it was gold, jewelry from my mom. Went in and I swear 15 min later it was tested, weighed and I walked out with a check that could pay for a cruise. Lovely people, patient, answered all my questions. AND FUN!!!

Haiku for Medallion…read more Jeweler knows his stuff unconcerned bout making bank I leave with a smile

I called prior to ask the rate for buying my gold jewelry and he gave it to me and stayed true to…read morehis word when I went down there. Everything went smoothly. He is honest and nice. Great customer service. And I did call another high end jewelry store and their offer was much less. This place has been in business for a very long time.

I had a great experience at Westside Coins in Oregon. I worked with Deb and Stuart, and both of…read morethem were fantastic, friendly, knowledgeable, and easy to talk to. Deb brought out a really nice 1919 Philippine One Centavo that ended up being a great addition to my collection. I really appreciated the effort and attention they gave, especially knowing what I was looking for. Overall, just great people and a very welcoming shop. If you're in Oregon, it's definitely worth your time to stop by and check them out.

I went to West Side Coins and Currency because of the many five star reviews they have received. I…read moream delighted to report that Deb and Stuart delivered excellent customer service. I sold them three coins. I was very pleased to get such an extremely fair, upfront deal. In addition, both Deb and Stuart are knowledgeable, friendly and personable. I recommend West Side Coin and Currency as an excellent shop with great owners! Next time I have coins to sell I will go straight to Deb and Stuart! You should, too! You won't be disappointed.

So recently, I had a pair of AirPod Pros disappear, and after checking the locator app on my…read moreiPhone, I found them at this location. They were not willing to return them to me, even though I had a serial number and physical proof that they were at that location. I had to get the police involved, and over a week later were able to retrieve them. Total headache if you ask me. Key takeaways here. The staff was rude, unapologetic, and hesitant to return stolen property that they had unlawfully purchased. They obviously don't check if the items they purchase are stolen and have no problem making it a hassle for people to retrieve their stolen property, even when it's super obvious. I don't personally shop at pawn shops; they are a total rip-off, but I had no clue they were chop shops for illegally stolen products. Great business model there.

These employees destroying and stealing from the company, they sell things way too cheap to their…read morefriends and regular customers! I even offer 50% more than their regular customer offer but nope they are still selling low to their friends, they hid things in the back and only bring out when their friends arrive, Ive seen couple time, i told them why you sell too cheap i can offer 50% more than what they offer you! And they told me yeah he's a regular customer so we only sell them to him....it's not their money so they don't care! This aint right... One time i was there i saw they selling $1 a piece to their friend, hopefully one day the bussiness owner will look into this because their employees have been cheating the company

Had a great experience at A1 yesterday. Very professional and great stuff! The music section and…read morejewelry section had some very unique pieces.

*edit* A1 offered a partial refund which I accepted. manager tried reaching out to the guy that…read moreput it on consignment who was of no help. They offered to buy it back but goggles went to a friend and I sold the axis kit. (stuff I already had) so overall do recommend. */edit* Bought DJI avata end of January. Was told was unbound. Tried connecting a different controller to it and found out it was bound to an email address. I asked the shop if they can contact the owner to get it unbound and they said legally no. Which I'm not asking for the info myself so strange answer. Was then told it was sold as a bound drone and for parts. Which was not the case (I have a screenshot of the listing just in case) So yeah. Maybe go elsewhere