Active Heating & Cooling came today because of a very loud buzzing noise coming from our Furnace…read more We selected Active because of their 5-star rating. Alan came today from Active and after troubleshooting the Furnace it was determined that the very loud buzzing noise was being created by too large of a filter, which was completely the wrong size and much too thick, which was causing the motor to overheat and causing the very loud buzzing. My neighbor installed the filter two weeks ago and installed the wrong size. Active Heating & Cooling solved the issue in 15 minutes today and did not even accept a service charge. The entire service call and solving the issue was done completely for free. They said they want long-term relationships and referrals and are not about making a quick buck. This type of honesty is rarely ever seen, and Active Heating & Cooling is as honest and as professional as we have ever seen. Thank You Active Heating & Cooling!

Alan was absolutely amazing he came by on the weekend to come give us a estimate on services to…read morerepair our furnace. After only a short time downstairs he was able to find the issue without a problem. He took care of it for for a great price due to the extent of work done and time taken. He also provided his card and said to call if things stop working again and what the issue could be and a super fair price. We truly appreciate Alan and his services in these colds days !! I Most def will be coming to Alan for all my HVAC needs in the future!! THANKS ALAN!!!

Can't rate any lower, this guy put my furnace in Backwords...actually side ways! I had to pay a…read moreReal professional 6 grand to fix it. He then started a fight so he did not fix it, and blamed it on me.complete incompetence. Buyer beware

I used Top Tier Mechanical for my HVAC needs in June 2024. I had a new AC unit installed with a new…read morecoil and line set. During the installation, the line set was damaged, property was damaged and things left a mess. He attempted to give me a 2 foot piece of drop ceiling track when what was damaged was a 4 foot section, deeming this section useless. No attempt to replace the 2 damaged ceiling tiles. On top of the damage, the unit never worked properly. I've tried multiple times to have the company rectify the situation as everything is under warranty. It was never rectified last year and as of this year, the company came out and attempted to fix the issue and it did not work. I had a friend, that's works for a HVAC company, come over and check the numbers with his meter. He did not perform any work at all on the system, simply read the number to let me know that the reading wasn't within normal range. Chris, the owner of the company, told me that he was going to warranty my coil and replace it. He has made multiple lies to me with different dates and times he come out. I made sure to set aside time from work to be able to be here for him. He doesn't show up and completely stopped responding all together. I filed a complaint with the Department of Agriculture, Trade and Consumer Protection. They have reached out on my behalf and he lied to them stating information that goes against the proof I have in all of the text messages. I have all the paper trail going all the way back to June 2024 when the install happened. It's all been through text messages and I have screenshots of everything. I'm currently without a working AC unit and had to borrow window units to get by in this heat. As of now, I am out a lot of money. I have since had an HVAC company come out and take a look at my system. I was informed, and have pictures, that the coil in my system isn't the right coil. I paid for a 2.5 ton coil and received a 1.5 ton coil. This was verified via serial number. On top of the coil being wrong size, it was improperly installed without the right size pan under it causing a major airflow issue. I have pictures of this as well. When looking into the warranty, he never registered the coil only the condenser, meaning that it is not under warranty. Regardless, it was the wrong size and I had to buy the proper coil for my unit. After having these issues I looked deeper into the company and the owner has been sued numerous times under his personal name, Top Tier Mechanical and his previous company name of Fresh Air Mechanical. It is a long list of small claims and fraud cases. It's all public knowledge, so do yourself a favor and stay far away from this company. If you do not believe me, search for yourself on the Wisconsin CCAP webpage. Thank you and I hope I saved you a long list of problems and headache.

I put off replacing my AC and Furnace for the longest time due to what I had read about the high…read morecosts of replacement. From the coupons and ads I was seeing, I was easily ready to spend $5000-$6000 for a lower end to standard replacement. Unfortunately, I didn't have the luxury of waiting and comparison shopping as my furnace unit failing on one of the colder days of the spring. Fortunately, I gave Elira a call and they were able to send out Randi to estimate the very next morning. He was very thorough in his assessment, explaining every detail of the process and giving me recommendations based on my preferences. He was very fair, not trying to upsell me on products I didn't need or units much more powerful than required for the house. Before he left, he provided a very competitive quote and scheduled an installation for the next morning, all without charging emergency rates. Randi came back the next morning and installed both units, while making sure I was informed about what was happening at every step and why they performed the steps they did and chose the materials they used. He took the time to explain the entire system to me, so I understood everything from the power switch to the function of the condenser coils to how the air was ventilating throughout the house. He made sure that I knew about the wiring of the Nest unit, the function of the copper pipes, the importance of leveling the AC unit, etc. As a result I felt much more knowledgeable about the system and empowered to troubleshoot basic issues if they occurred. Overall, a very pleasant and surprisingly fast experience. And, I spent thousands less than expected and completed the project in a very short timeframe.

Very honest and answers all your questions and explains things. I have used Randi for repairs and…read morenew HVAC install. Hard to find people you can trust and who won't try to rip you off, Randi knows his stuff and is honest. Won't sell you stuff you don't need.

Duane put in ducts for me in a mobile home summer of 2024. price was good and prompt. Thing was…read morestill wasn't getting cold enough in mobile home 90 outside 88 inside. I realize he did not put my AC in, but I still feel the duct work wasn't up to par. He told me to contact AC installer. I called installer and he would tell me to call duct installer. That was last year. so this year 90 outside 88 inside living room area. I had Duane put in one more duct recently to see if that would help, but again he referred me back to installer. Anyway a few days ago I called him and he said he would have to send someone out. He said that I should be calling installer of AC, but I just wanted him to verify that HIS employee did the work correctly. he told me he couldn't deal with it now that it was 90 out and hung up on me. I text hIm to let him know how unprofessional it was to hang up on me and I was not asking him to run right over. he told me he's commercial, which I didn't know and made me wonder why he helped me in the first place? Then he told me what he charged wouldn't even pay his lot rent. what? I never once asked for a discount. I thought what he charged was what going rate was. i didn't know. I had a 3rd opinion come in and vuala , it's fixed and turns out didn't need the ducts he put in the first place. I wish I would have known and look to a professional for advice and was provided bad advice. The 3rd party HVAC Co also slowed the blower and they knew as soon as walking in my door within 30 seconds something was wrong. It's all fixed now no thanks to Hayden. Been a year of one big mess solved. Thanks to One Hour Heating and Cooling. Duane gets bad review for Hanging up and bad advice.

Duane is very professional, polite, and does good work. He replaced three units for me. He worked…read morewith my schedule, accommodated my needs and accomplished the goal! I highly recommend HvacByHayden!

My wife and I were leveling our air conditioner by ourselves and ended up cracking the copper line…read more This caused some problems. We called Celis HVAC and they patiently walked us through what needed to happen next. They then repaired the line, put a vacuum on the system and recharged it, all at a very reasonable rate. Mr. Celis knew what he was doing and talked us through every step as he did it. This company has a very high level of integrity.

They always make it out as soon as possible. I have used their services since about 2002. They are…read morereasonably priced, truly reputable, and great people person's. I will not call anyone else any more. Thanks guys

My A/C went out during a hot spell. E&R answered my request for a quote (through the BBB). They…read moregot the A/C working again quickly. Gave me the worn-out part. I will probably hire these guys again. Friendly, professional & they answer my questions about how to keep it working well.

I called up M&S for a double service on my AC and my Heater. The appointment was made rather…read morequickly and I patiently awaited the day. Communication was good, I got a text reminder and an email for my appointment. The technician texted when he was on his way and arrived with a partner to do the service. They found my blower capacitor was running at about half power and replaced it for a fee after having me approve it. They are straightforward, respectful, and clean. No complaints at all about the techs or their work. All in, these guys are great overall. Their techs are great, the communication is great, and the heat runs like new. I will be going back to them time and again.

I set up an appointment with this company for my shop units. I was use to going to Stop Heating &…read moreCooling and was told they had bought them out. I explained that I had an air conditioner/hearting unit that needed help. I explained that the unit was smelling of vinegar and moldy smell. I explained that the unit was cooling but that it was extremely hot to the touch outside. I was told that it was most likely a valve that was plugged and that they could come out and fix that and clean the unit. I set up my appointment for 3:00. The next day I called and asked if I could have both units cleaned so I would be set for winter. I again explained that these were hear and air units AND gave them the name of the unit I had in my shop. I was told they could do that. They did ask if they could back the appointment up to 1:30 and I agreed. On that day I get a call at 11:50 that Mr. Michael Gaughan is on their way. I race over there and open up my shop. I am waiting for 20 minutes so I call to make sure they did not come early and leave. The person on the phone tells me they are still on their way. Ten minutes later I get a call from Mr. Gaughan from his vehicle asking me if I am there even though he parked right in front of the shop and could clearly see me inside the building. He walked in and I proceeded to show him where the units where and what was happening. He cut off my sentence by wanting to see where they were in back. We walked around the building and he looks at the one unit and asks me if the unit is working and I said yes, but it is running really hot. I told him that the company thought it was something plugged. He then asks me if water comes out of the unit. I said I did not know for sure because se there has been no water coming out of it. He then asks me why I would think water would be coming out and I said because the condensation has to go somewhere and its clearly standing water inside. He then asks me where the water is. And I have no idea what he is talking about. And he said well the water to hook up a hose. And I said, we do not have water back here. It is in front of the building. Is this so you can clean the unit or what because your company never said anything about this. So he then starts walking the opposite way of where we came in. Not to look at the other unit but just walks away from me. I ask him what he is doing and that there are no water outlets over there. He proceeds to tell me that he is nosy and he just likes to nose around and see what's going on. I tell him that where the trash is and it's easier to get back the way we came. On the way back I show him where the water hoses are and he complains that his hose may not go back that far. Back in the shop, he then turns to me and asks me what he wants me to do? Does he want me to take the unit out? Does he want me to take all the insulation out? How the heck do I know? I called his company and they told me they would clean the unit and fix the draining issue. They never asked me any questions. So finally I ask him if he has ever seen a unit like this. And he tells me he only works on big units and split units. I ask him if he knows what to do because if he is not comfortable doing this I cannot afford to have him mess it up and need a new unit. And he still has never even looked at the other unit. So then He starts complaining about how he would have to do this and I have now lost confidence in this guy. So I call his company back and tell them that this guy is not sure how to proceed and could you talk to him. I am now in business mode voice stating that I told you everything when I made the appointment and now I have someone who I am worried is going to screw things up worse. So I give Mr. Gaughan my phone and they discuss it. He hands the phone back to me and the they tell me that he knows what to do and it will be okay. I again reiterate that if he does not feel confident doing this I cannot afford to buy another AC. So I get off the phone and say you are good to go. But by that time Mr. Gaughan has developed an attitude. He takes two steps and gives me the stink eye. Takes two more steps and gives me the stink eye. He then takes out the filter to the AC which is clean and then shoves it back into the unit. He tries to pull the front plate off of the unit and cannot and clearly does not know what he is doing. I then say to him; I do not understand what is the attitude here. Look, if I am not confident in my job, I let the client know so they do not walk out unhappy. Do you feel comfortable in what you are doing? He turns to me glaring. I am looking back at me and he starts walking past the door and takes two steps and says angrily Competent and then walks some more and says competent. And I say back to him, I have no idea what is going on here or what you mean by this. He then walks around his truck and stands there doing nothing and then he walks over to the other side

I had them come out and install a new central air unit and a furnace in my house they were very…read moreprofessional and courteous and punctual the even cleaned up their their mess and made my house spotless after they were done and explained everything to me to make sure I was understood everything that they did I would recommend them to anybody thank you again Keith v

I called the office at 9:30 after they ghosted me at 9:00. I was told they were packing their gear…read moreand on their way. They showed up at 11 a.m. - two hours late (after the office lied about their arrival time). They were unprofessionally and sloppy dressed, stuck like cigarettes, and didn't introduce themselves. They just said, "Where's the furnace?" When I remarked they were late, they said they were at another house, contradicting the office admin report at 9:30 a.m. No Work Order. No IDs. No Identification on their truck. They didn't come in ready to work - no flashlight or tools. They opened my bedroom door (accidentally) when pushing the furnace room door aside. They complained that the unit to remove was "too big." Never worked in a mobile home(?). They walked out to their truck - and drove away after sitting in there for 50 minutes. They gave their boss some BS so they didn't have to do the job. When I called their office, I asked to speak to the receptionist's manager, who told me the BS story relayed by "my guys" and said, "This isn't going to go anywhere."