I had a new furnace installed by Wisconsin fuel in 2021 two years later I found the exhaust pipes they installed not connected in the ceiling. They must of came free over time due to vibration. The only reason I found this out was when I went to change my filter it was wet. The condensation from the pipe was leaking onto the top of my duct work and running back down. Thank God my furnace didn't fail because this would of caused co2 to fill my house. I went back to them and they don't want to fix it. Unless it's paid for which I don't believe I should have to especially when their tech must not of installed it properly in the first place. read more

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Had n my air ducts cleaned recently and I was extremely pleased with the service. They came on time, were very courteous, informative and thorough. The service was done fast, and everything was left clean. Also the charges were exactly as expected, no surprises! Great job! read more

My AC went out last week and I called for service. After about $350 they said, " yep cant fix it, the repair might hold for a few days" So I set up a sales call to get a quote for a New AC, Gas Heater, Humidifier, and Air Purification unit an ENTIRE HVAC replacement. I asked if they would take the $350.00 they charged to NOT fix the AC a few days ago off the $6500.00 quote (that didnt have the humidifier) and one of the owners said, "NO". So No Mas business for you! I found a smaller outfit to set up what I asked for for $1,000 less. (They get 2 stars for showing up quickly to collect $350.00) read more

In August, they changed a capacitor in my air conditioning. Come october, my heat has gone out and I discover that they have removed the capacitor contact and duct taped the wires directly to the new capacitor, which is a very different size than the one removed. The new capacitor fell over and caused a short that ruined the hvac transistor and control board. Repairs for the original $130 job are going to cost about $1600. It all could have been avoided if they'd been honest that they didn't have the right size capacitor and needed to come back with it. read more

We have used Wisconsin Fuel and Heating exclusively given that they designed and installed our heating and cooling system when we built our house less than 10 years ago. I have finally reached the point, after thousands of dollars spent and dealing with their general incompetence, of writing a review to express my disgust. They can never seem to diagnose the issue without at least 2 trips and several new parts. They send one technician out to diagnose the problem and then send someone totally new to fix it, resulting in the second individual 'relearning' about the problem and charging for the additional time. Our last issue resulted in the technician coming out a total of five times only to finally diagnose on the fourth visit that the part was indeed defective. For a total charge of over $ 700.00, amazing! The technicians are polite and the office support team is great unfortunately that does not carry over to the actual work done. Our last experience was our final with Wisconsin Fuel and Heating read more

the service man that came today tried to convince me that my unit was putting out carbon monoxide.   When I  had him show me meater was showing .01 ppm he said it was up to 15 ppm.  Meter did not show that when I was looking at it.  I think they are just trying to get people to spend 4 grand for new unit.  Before you sign anything get 2 more company's to check Unit and than get estimates.  He got mad after I told him I would not sign that unit was putting out carbon monoxide without proof.  Did not finish checking my Unit and just left. read more

Disappointed with the work done on my parent's house. They left a wire disconnected so the furnace would not turn on. After they reconnected the wire, the furnace started working but water began to leak all over the basement floor and it still is leaking. Merry Christmas to us. We were shocked as this company had come highly recommended. read more

Had a new furnace and ac installed. The furnace was leaking gas. I had them come back and fix that. Then they installed the wrong size switch for the ac. It took about a month for them to fix that. Now my furnace is not working and they are talking about a service call charge. Its a brand new furnace that they installed and you want to charge me again thats fucking crazy. They came out and found out they wired the thermostat wrong read more

Our AC went down during the hottest week of the summer. Shopped around for different HVAC companies to get pricing and timing. We signed them up as they could better not only the install date by three plus days but also cost savings as well. After the install of the new unit there was an issue with the existing blower and the furnace which they reported to me right away and started working on finding a replacement motor. They did their due diligence and helped us out and he's very warm times to physically go pick up a new unit for the blower so we could have it next day as opposed to waiting three days plus. Highly recommend them for their service attitude and follow through and workmanship and cleanliness. read more

Great service and extremely fair pricing! Our service was going to fall somewhere between 2 and 4 p.m. we got a call at 1:30 saying he was on his way and he arrived a tad early which was terrific. After he assess the situation he informed me it might take a 15 or 20 mins longer than he anticipated (he was doing a cleaning of our oil tank system that was 3 years past due) resulting in approximately an additional $42 (They charge by the time/hour). He was extremely informative, thorough, friendly and professional. Total cost was $145. We will definitely use them and recommend them again! read more

we had problems with the furnace , called several other companies out. each time they did this or that never fixing the real problem . costing us money each time to have it run for a short time. today we had matt schultz come out and he fixed our problem . all the others never took apart the top portion of the system to clean out the dust ,hair etc. we paid to have this cleaned they must never have cleaned this area! problem solved! we have been running the central air all day its working great! great work and job well done! thanks matt! read more

Am I just being blown off due to being a female? I contacted Wisconsin Fuel & Heating for an estimate on a furnace replacement, oil tank removal and air conditioning install. I had an appointment scheduled quickly and was hoping the estimate would be quick and complete. I handed the rep who came out to the house a questionnaire I needed filled out with reasonable questions things such as Contractors License Number and does the heat exchanger have and extended or lifetime warranty. Today I got back a 2 page PDF one page was checkboxes and a high efficiency furnace listed (I asked for dependable 80% no explanation on why the swap) and a page of sales fluff hype marketing. I have to wonder if your company is properly licensed as you couldn't provide me with that information apparently. If your company is not capable of answering my questions nor interested in my business it would be better to let me know that upfront rather than waste my time. I can't recommend your business to my friends and associates. read more

Great service! Replaced our home air conditioner, and were very neat and efficient. Easy to communicate with, answered all of our questions. They also gave us a rundown of options and estimates to cool our newly finished upstairs. Highly recommended! read more

December 2016: Wisconsin Fuel was used in our brand new construction home. While the service techs for Wisconsin Fuel have been nothing but pleasant to work with...we have had NUMEROUS problems with the quality of product and the techs not being to fix these problems. In the 10 months we have lived at our new home, techs have been out a total of 12 times to work on 2 problems which still to this date have not been fixed. As of now, we are starting to have trouble getting Wisconsin Fuel to continue to come out and work out these problems. They are telling us that these issues are not normal issues to be having but they are no longer overly willing to do anything about them. Unfortunately, I would NOT recommend this company to any family or friends. Follow up on my review from December 2016 - It is now March 2017 After my initial review Wisconsin Fuel was "more than willing" to come out to our home and continue to try and assist in fixing their product however there actions are different than their words. They've also told us that they've gone above and beyond assisting us. I'm not certain how fixing an ongoing issue since day one is "above and beyond" when nothing has been fixed. We ended up having a different HVAC company out to take a look and they assured us, even though the work that WI Fuel did on our new construction was beautifully done and looked like perfection, they let us know that the noises we are hearing are in fact coming from the furnace unit as well as the duct work (WI Fuel tried to start blaming our flooring as well as siding, had us do testing - they didn't even come out to test it themselves - and then didn't believe the outcome of our testing). Needless to say, per the front page of WI Fuel's website, we requested some type of refund so we could pay this second company to come out and fix what WI Fuel should be fixing. Per WI Fuel's website it shows big and bold "100% Satisfaction Guarantee - Of course we're not the only company that talks about customer satisfaction. But we also back it up a 100% Satisfaction Money Back Guarantee!". Well guess what...this guarantee, we are told, does not cover NEW CONSTRUCTION. It only recovers repairs. Now does this make sense to anyone else? Unfortunately, I would NOT recommend this company to any family or friends. They do not stand by their guarantee nor are they willing to take the needed amount of time to fix a problem their customer is having. read more