I purchased a new water heater from Home Depot (online) and their installation company in this area is Aksarben ARS. Aksarben's sales representative come to my house (at the scheduled time) and reviewed the various options available to me. After discussing the options, Aksarben processed my payment (on my Home Deport card) and scheduled the installation for the following morning. The installer arrived within the scheduled window and completed the removal of our existing water heater, installation of the new water heater (including minor reconfiguration of water supply and gas supply lines), and cleaned up his work area. The new water heater works great. The service was all very professional and I have no complaints. read more

They charge 40 bucks just to show up and wanted to charge me $293 to snake a drain. Horrrible prices. I said no. read more

Our Carrier A/C unit went out last Tuesday night. We were so happy they could come out wed am! Then reality hit!!! After a $102 service call charge we were told it would cost $1500 with Warranty!!!!!!!!! REALLY!!!!!!!!! NOPE CALLED ANOTHER company and got it done for $780 Way over priced so that must have been why they could come out that quickly!! Wont use this company again read more

The other day my furnace quit working, called ARS and said they would have a technician out in about 3 hours. Technician arrived as promised. After about 30 minutes he said I needed a ignitor, control board, flame sensor, and blower motor. The cost were $259, $179, $559, and $775 respectively. Also said it would take 3 business days to get a control board in. He then said I should think about a new furnace and that he could send a sales guy out in about an hour. I called another HVAC repair service and after describing my issue they thought is was a control board. They sent somebody out replaced the control board and ignitor and cleaned the flame sensor for $540, heater working. How does one company have a control board and ARS quoted 3 business day to get one??? This HVAC company also said the control board and ignitor came together as a kit. Not like the itemized quote from ARS. Also the furnace quotes were very high from $4100- $6500 depending on furnace efficiency. Recommend checking the below URL for repair and replacement average costs: https://www.furnacepriceguides.com read more

I wouldn't recommend to anyone! Call on a Friday evening, they told me someone would be out that night, at midnight I called, they resubmitted the order, at 3am I went to bed. Nothing, the night before my sons graduation party. Yes it was an emergency! I called Saturday morning to see what happened, no one knew, but they did sent someone out. The guy that came out said he was going to have to charge me to put the side back on, because a friend cleaned it out? Really?? I have a drill I can do it, anyway told me they could fix it but it wouldn't be until Sunday. Also said it would cost between $1100.00 and 1500.00. It's 17 yrs old, so of coarse he scheduled a guy to come out Monday to give me a quote. I spent $89 for nothing! I canceled on Monday, had another guy look at it, he fixed it in 5 min, put the thing back together and charged me $120. Had the part in his truck, askarben told me the part they needed was at a shop and closed on the weekend for them to open would cost me $100. Seriously the biggest scam/ rip off ever!! Do not call them! I wouldn't even give them a star but it's the only way to post. read more

Pre-scheduled a call for a sink that would not drain on Wednesday 5/28/14. My husband waited from 4 pm until 6:45 pm for a tech to arrive on Friday 5/30/14. I called to confirm we were on the list at 4:30 and again at 5:52 pm. I was told with less than 10 minutes to spare that the tech was 'on the way'. My husband was stuck waiting an additional 45 minutes past our scheduled time. The tech was to give a written estimate of the cost. If I would have known it was $39.00 service call and $210.00 to snake the drain regardless of time spent I would have sent him away with the $39.00 ONLY. My husband states he was NOT offered the written estimate until AFTER the work was done. He was pressured again to purchase the service plan, which I explained to the person I scheduled with we are planning a move so it would not be needed. Never in my wildest imagination did I expect to pay this crazy amount of money for 10 minutes worth of work. BTW, the after hours charge is $150.00 to walk in the door! There are plenty of other reputable plumbers in the area that are less expensive, lessen learned. read more

Had my regular furnace and A/C tune-ups today (thanks to my great home service program...worth every penny) with Jason L. today. So friendly and knowledgeable and not pushy about trying to upsell anything. I always appreciate their professionalism. read more

Do not call Aksarben for a main line clean out unless you want to spend $400. Other companies will do it for half that. We had to spend $40 for the service call fee bc they seemed reasonable on the phone. It was way higher than anybody else we have had over the years. Last time it was $175 and it lasted for three years. I'm kicking myself bc I can't remember who we used then and went w Aksarben bc of the good reviews on yelp. My wife said the guy wasn't very nice although the kid he was training was very nice. There's hope for the next generation of Aksarben guys, but we'll never find out read more

I am beyond disappointed in aksarben ars. My parents who are 79 and almost 83 had an appointment yesterday 02 Jun 2020, but aksarben ars CANCLED IT; for whatever Twisted Reason. No air conditioning and it doesn't seem to matter to the company. Mother has heart problems and Father has emphysema. They have a contract with aksarben ars and money is taken from their bank account MONTHLY. They had a scheduled appointment which aksarben ars cancled, wouldn't that be theft by deception? I sat on hold for way too long listening to their recording about how "your comfort and satisfaction" is their goal, it also "claimed" that their service was "guaranteed" and done by "people you can trust" Funny, how a company can be so bold as to LIE to customers/perspective customers all for the sake of that almighty dollar; my opinion of course. Still NO AIR CONDITIONING and they again "claim" they will be out Friday 05 Jun 2020; We'll see. I wouldn't recommend aksarben ars if they PAID ME TO! Read all the reviews here as well, 48 and out of those 48, 26 of them are ONE STAR! What does that tell you? RUN FROM THEM! read more

This place is a scam. They wanted $300 for a clogged drain! Don't be lured by the $39 visit fee.

They don't give out quotes for a job over the phone for a reason, and when they do come out, for a service call fee, and give you a very pricey quote they're VERY proud of ( meaning $$$). read more

The work, once performed was adequate. However, the charges were ridiculous for simply cabling a drain. You wait around for someone to come out to give you a price, and even if you do think it it's way too high, do you have more time to wait around for someone else to come out, along with some additional fees for a visit? Well, at least I don't. And on top of that, there's an "environmental" charge. For snaking a drain? How is that harming the environment? I wouldn't use these guys again under any circumstances, and I'll do my best to always pass on a very negative review of them to anyone I know. I had to give them 1 star because there was no lower rating to give. How they got to be "best of omaha" for 2015 is beyond me. read more

Shane N. was very professional and thorough. He checked everything carefully and made me clearly aware of possible issues and needed repairs-without any pressure to do unnecessary work or replacements. Top notch. read more

Aksarben came out to look at a leaky shower faucet and ended up replacing the cartridge. The plumber was pleasant, informative, professional, and did a good job. However, he spent approximately 30 seconds diagnosing the issue, 10 minutes discussing the issue with me, and 3 minutes doing the actual work. The replacement part is available at Home Depot for $20. My bill was $291. I find this completely outrageous and feel taken advantage of. For anyone doing the math, at $271 for 15 minutes of labor, this comes out to approximately $1000/hr for labor. I will not use Aksarben again. read more

Came home at 3:30 in the afternoon on Saturday to inside temperatures in the mid-60's, about 6 or 7 degrees cooler than the thermostat setting. I could tell the furnace was trying to turn on, but just when the burners should come on, it would turn off and start the cycle over again... I wasn't familiar with Aksarben Htg, but their number was on a prior service record attached to the furnace of the home we moved into 1 1/2 years ago. I left a message with the call center that answered, and received a call back from Mark A. about 15 minutes later. He was able to get a good idea what the problem was and was able to make a service call a little over an hour later. He did everything right and was courteous, professional, and explained the problem clearly, and had it fixed within a short amount of time. While this service call wasn't cheap, as I'm not signed up for their annual service plan (yet), I did perceive the value as keeping the family warm during the winter is high on the priority list. Thanks Mark A.! read more

This summer I used Aksarben to install new sewer lines for around $10,000. I feel this was pricey but they did a good job. Last month, I called them to service my Aprilaire humidifier. The tech pulled off the little humidifier drain spud and it was broken and corroded. He said the replacement would be $57. I told him this was outrageous for a little piece of plastic about as big around as a quarter. I had a choice of putting the old one back on and face another service call later or take it and contest it later. I called Aprilaire drect and that part for my model cost $6.25. I could get it for even less or several on-line sources. I have called the office several times to see if this price is in error or if they really take advantage of the customer. I have spoken with Melanie who has promised at least twice to check this out and call back. Every time I call, the person she needs to talk to is "in a meeting." Really, this is over a 700% markup. BUYER BEWARE! read more

terrible customer service. I made appointment 10 days early for a Saturday. Was supposed to be here between 8am-12pm. No one every showed I waited at home all day on a Saturday. I finally called at 3pm and was told that I was not a priority because other customers were without working air conditioners, and that I could reschedule for a week day appointment. While I understand that and I would never want to be without air, what is the point of making a appointment with a 4 hour window and not being here during that time. You would think they would plan for that. I was told when I signed up for their "service plan" I would get priority service calls but apparently that is not worth much. That is unacceptable and poor service!! I promptly cancelled my monthly plan. Please look elsewhere if you want a company that shows up during the scheduled time frame. read more

Very satisfied. Back in December 2014, Kevin Davis came out and gave me an estimate, which I am very pleased with, on future plumbing. Today, Michael came out to check my furnace. He explained the services and how to save me money, which I like : ) I switched from Thermal Services whom I like very much, but their costs are becoming a little pricey, so we had to look for another service who had a good reputation but a little more reasonable. Both Kevin and Mike were efficient, professional, explained in clear detail so that I understood the pricing and services and I was pleased with the service. Thank you Mike for saving us money : ) read more

Tim H. was a great tech. This was our first experience with Aksarben Heating (and with a broken furnace) and we appreciated the prompt service from phone call to service visit. Tim explained everything thoroughly and was efficient with the fix. Very professional and friendly. read more

Eric B. was the service technician. He was professional and personable. He explained all the stuff we needed for our old furnace. He didn't oversell or undersell. We weren't pressured. He made several recommendations for and we chose the one that seemed best. Everything was explained and shown to us. We are very happy with the service from Aksarben. read more

I recently had Aksarben replace my Renaii water heater that was under warranty at a cost of a little over $500. Then I had to call them back because my fireplace pilot went out when they turned off the gas. I waited 4 hours for a 2 minute job. Then, the next day, my facet for my tub lost pressure. While the tub was running, the toilets inthehouse wouldn't fill. Once again, I had. To have Aksarben come out to correct a situation they said WAS NOT connected to the original problem. For $270 they would replace a cartridge that just "happened" to go out. I told them I wanted the original cartridge as I would see if it was warranted. The tech went to the parts warehouse, returned and reconnected the original part, as they needed to order the new part. After connecting the "broken" part, it miraculously, it worked. I was out almost $200 this time. Sounds fishy to me. Am going to further investigate this. My advice, don't use Aksarben UPDATE: My husband talked with John, Aksarben's Quality Service Manager, who helped resolve our concerns in a professional and ethical manner. He was fair in settling our problem. We are pleased with the result. Thank you ARS and Yelp, for helping us with our situation! read more

I had a tech out and was told that they needed to do a leak search but couldn't quote a price on the repair until I paid them $128 to do the leak search. Then the tech said that they needed to do some a/c perform for $300, replace the blower motor for $525 dollars, and replace a blower phase inverter for $78. He recommended that I speak to a "comfort advisor" to go over my options because it may be cheaper to get a new unit all together. I have a home warranty company that covers my furnace and air conditioner so I wanted a second opinion. They came out and said the only thing that was wrong was that it was a pound low on Freon and they got me all fixed up for $65. I told the tech at Aksarben that I couldn't pay for any major repairs right now as my husband just completed treatment for cancer and he assured me that we could be financed. I also checked with a friend who's husband use to own a heating and air business and after he read over the paperwork from Aksarben, he advised me to cut ties with them because they were just after a sale. read more

Everything started fine. Plumber was prompt, initially diagnosing dried putty around the shower drain causing the leak. Bill would be $105 (one hours labor) and the $45 to show up. When testing after found that drain pipe at the shower was cracked. Plumber said he had to get a part and that the bill would be $451! He got the part, installed it and charged $451 for the part and the $45 to show up. We had a coupon for $55 off so the total was $441. The plumber was there a total of 2 hours including going to get the part. My wife paid. When I got home I was stunned and went 2 days later to talk with the plumbing supervisor at Aksarben ARS. Tom said he needed to talk to Jamie the plumber and find out how he got the number for the bill he did. Some lady from the firm called the next day and explained that when replacing parts they come with their own time period so the price is not how long it takes to install the part but what they can justify as a price. Imagine what car mechanics could charge! I cannot recommend these people and urge you to try another plumber. Also get the price estimate before the work begins. read more

"I called Askabren ARS to snake my drain. They won't give me a quote over the phone, but said they charge a $39 trip charge and than tech would evaluate. I called around and the 3 companies I called where around $100. Askabren Ars wanted $300 after they showed up. They knew the price ahead of time and won't tell me. I didn't have them do it but paid the $39 fee. Be warned with them on a simple drain snake service read more

This place is a rip off!! Estimated $400 to $800 for a repair; final bill $1,900+. Refused to stand behind their original estimate. Called the Service Manager and he couldn't have cared less. read more

They attempted to charge me $900 to install a $400 water heater. They would not give me an itemized estimat when requested. Found another plumbing company who installed the heater for $235. Beware of " price gougers"! read more

I had called Aksarben ARS to see if they could give me an price estimate on cleaning out the main sewer drain and they told me that they had a special going on and it would only be $89. I thought that was a good price and so I scheduled an appointment for the technician to come out. I had to take off work early because they only give 4 hour windows of when they'll arrive. When the technician came he asked me what I needed unclogged and I told him it was the main sewer line. He told me the special doesn't cover that. I asked him if he could honor the price I was quoted, since I had told them over the phone that this was for the main sewer line to begin with. He let me know they wouldn't, and then said the price for this would be $371, which is more than 4 times what I was quoted. I told him no. This was a complete waste of my time and could have been avoided easily if they had either not lied about the price or honored the price they had told me. I wouldn't recommend them to anyone. read more

Mike from Aksarben was very polite and helpful. I think he did a good job and explained everything in detail.

Bought a $1300 water heater from them. 2 years later the valve went bad. Valve was free on warranty. The labor was $233.00 to install it. To diagnose , find part by phone. and install it took 30 minutes and $50.00. To go get it took 30 minutes and $50.00. Some how another hour got added on for $100.00. Plus $33.00 service fee. I got screwed. Tom G. read more

We called Aksarben to fix our furnace the day after Thanksgiving. Called them around 1 pm and they showed up after 8 pm. The guy said we needed a part for our furnace and since it was after hours, there would be a $100 charge to make the phone call to the warehouse to see if they had the part and he couldn't guarantee they'd be open since it was a holiday weekend. I told him that I didnt feel it was fair we be charged for after hours when I called them at 1 pm. He also said it would be another $100 to pick the part up and said he didn't have any idea how much the part would cost without calling the warehouse. We paid them the $89 charge to come out and decided to wait on the rest since he told us he could call the next morning to see if the warehouse was open for free, so my mother, who was house sitting, sat all night in our house without heat. The guy called shortly after 8 am the next morning and told us the warehouse wasn't open. He also told us that he broke a tube on our furnace when he was looking at it and could get it working for us until Monday when the warehouse would be open for the part we needed. Really? Why didn't he do that the night before? We told him forget it. We called the wholesale distributer after 9 am and found out they were open. We called another HVAC company and had them company get the part and install it. Never again will we call Aksarben. read more

Had the same experience with Aksarben as a couple of other people did. Same pattern. They came out for the fall/winter tune-up and suddenly the tech noticed that my heat exchange was cracked and had to be replaced. He had a camera that was supposedly going up into the furnace showing the crack. He said he would have to shut my furnace down because it was unsafe and that he was required to have a supervisor come out and "verify" his finding. I was getting angry by this time. It was clearly a scam and I told the guy that I thought it was a scam. The supervisor came out with his camera and showed an entirely different picture of a crack than the first guy did. I suspect these are photos they already have installed on their cameras. I ordered them to leave my house several times before they finally did. I was a long time customer but I'll never use or recommend Aksarben again for anything. Can't believe they tried the heat exchange scam. read more

I bought a water heater from Home Depot and they told me Aksarben was their contract installer. I said fine, because I had done buisiness with them in the past. Nick came out ,looked at the job and told me it would cost 1452 dollars total for this job with a 10 per/cent discount from Home Depot. I expressed surprise at the price! I had a 400 dollar off coupon sent to me from Aksarben for water heater installation. I assumed that the 400$ would be subtracted from the 1452$ bill! I was wrong. The bill from the installer was 1452$. The water heater cost about 630&$ . That means Aksarben was charging me 800$ for lnstallation for a job that took about 2 hours to do. I called them and was told that yes the coupon had been subtracted, otherwise the job would have cost 1852$ . That meant they would have been charging 1200$ labor for a two hour job. The coupon was obviously a scam, and their pricing was ridiculous and out of line and I for one will never call Aksarben again . I will also spread the word as much as I can. The read more

Home Depot contracts with Aksarben for installs of hot water heaters. I wasn't home when the sales guy from Aksarben came to our house. My wife ok'd the purchase thinking it was what I picked out in the store. The cost of the water heater should have been $603.00 but they charged $1,395.00. The install should not have cost $792.00. What a rip off. I called the sales guy and asked for an itemized list of the cost. He said he would have a manager call me. It took me 6 attempts to reach a manager. Once I did he said the extra cost included permits, disposal, parts, and labor but would not give me a detailed, itemized list of what those costs were. He said they just charge a flat rate. Auto mechanics are required to give you one. Perhaps because people complained about being ripped off. Well, maybe we should complain to our legislature about plumbers. Stay away from these con artists. And don't do the install at Home Depot. Hire your own plumber...NOT Aksarben ARS. read more

I was scheduled for service between 2 and 4 pm. By 4:15 I hadn't heard from them and called and was told they would be at my house in about 45 minutes. At 5:15 I called back and was told that "they had lost control of their technicians today" and they would be there by 6:00. At 6:03 I received a call telling me that the technician was finally on his way and should be there in about 10 minutes. I explained again that I had to leave at 6:15 and wouldn't be home until after 9:00. I ended up giving my garage code so the service would be performed. I left about 6:20 and still no one had arrived. I got a call at 8:34 from the tecnician that he was done and how much it cost and that he "would wait for me to get home to get his payment". I told him that I wouldn't be home for at least 45 minutes and he said he would wait. I asked if he could take a credit card number because I didn't want him sitting around my house waiting. This was accepted. Several days later I received an automated call to find out how my service was, the machine cut me off, but I did receive a call from John Sebeck. I explained everything, told him I still hadn't received a copy of my bill. He said he would mail it and would talk to his service manager to see what they could do to make it right. I received a copy of the bill 2 days later and found out the technician lied about the time he was at my house. Called and left a message for John. He called me back and said that the labor fee is the same whether it takes one hour or six. I then received a call from Chris, who told me that they have GPS on the trucks and he was at my house at 6:23. My question was, "then why would he lie about the time?" Chris got very argumentative and disrespectful and I ended up hanging up on him. Haven't heard from anyone since. I wonder what else the tecnician lied about and the customer service on all aspects was very poor. I defintely wouldn't recommend them to anyone. read more

I would NOT recommend using Aksarben ARS to anyone. Our capacitor needed to be replaced on our air conditioner. The technician, Eric S. replaced the capacitor and then at the end told us that we needed a new air conditioning system and if we had the sales guy come to our house to talk about the options that he wouldn't charge us for the capacitor. By the way they charged us $375 for a capacitor and that was after a $50 coupon and that didn't include the service charge either. So I got a second opinion. Not only does our air conditioner not need to be replaced they other company said they would have charged us about a third of the price. The worst part about all of this is that the technician put the new capacitor in and then after he was done and going over the paper work he tells me the cost is $375 but if I wasn't happy with that he could take it out. Really???? That is the worst customer service I have ever experienced. read more

I have to admit I cannot trust a company that told us we needed a new compressor and fan for our a/c which would run around $2500.00 or we could get a new a/c, when in fact we didn't. We were also told the unit was not getting enough juice and we should get an electrician out to check the breaker for the ac. However, if we buy a new ac they would check the breaker and fix it for us. Long story short we had an electrician out who replaced the breaker and that cost us $85.00. He told us to turn on the air because it was now getting plenty of juice. We did and our ac has been working ever since, with no issues. I am not sure why the tech didn't have us get an electrician out first to get the breaker fixed and then come back out and finish his check of our ac. I am assuming most people will opt to pay out $2500 for the new parts or even pay out the money for a new unit. Luckily for us we had a trusted electrician come out first before we shelled out money. Saved us thousands. My suggestion would be to get a second opinion!! read more

Buyer BEWARE, we have been a loyal customer for 23+ years using Aksarben for Htg/AC units in 3 houses. Most recent was a Heat Pump with electric Heat backup. We have paid monthly for their service program for 2 maintenance checks per year only to have our compressor in this unit go out for the 4th time!! The first time was just 2 years into it. Spoke to sales rep Tony and wow arrogant, cocky with no sense of customer loyalty. He provided us only 1 option with a price so inflated we couldn't even consider it. Having a new Carrier system installed and low and behold you should see the system they pulled out. So happy (NOT) I paid for the service program all these years as they did absolutely nothing, the system looks horrible and untouched. If that's not enough we come to find out they installed the unit incorrectly from the start, they bypassed the largest required air exchange which could account for the 4 frozen compressors. We have wasted so much money with Aksarben on their you need to fix this and replace that and the costs of 2 additional compressors it makes me furious. Especially since our compressor issues have clearly been their fault, I felt compelled to place my first review in hopes to divert others to search elsewhere for their Htg/AC needs. read more