Incompetence. Probably the best work I can use to describe this company. I had a plumber evaluate what was needed a few weeks ago then scheduled a follow-up appointment in which the plumber was to arrive at 4:00. A little after 4:00, after leaving my office early, I got a call from the plumber assigned to the job saying he wouldn't have enough time to complete the job. So basically, the instructions for what needed to be done were never considered when the time was scheduled. A reasonable solution would be for Aksarben to cover the overtime cost required to complete the job. They weren't willing to do that despite the mistake being theirs in the first place. Now I have to reschedule and arrange to leave work early again as the problem continues to get worse and likely more expensive. I'll be taking my plumbing business elsewhere and would recommend you do the same. *** UPDATE *** I wasn't expecting a call back from Aksarben after the situation above occurred, but their customer service lead did reach out and worked to set up time over the weekend for the job to be done. No additional charge (i.e. overtime). While still an inconvenience and a delay, I appreciate the way they quickly addressed the situation and made the best of it. We'll see how the work goes. *** UPDATE 2 *** Unbelievable. A plumber shows up on Saturday and obviously knows very little about the job. After looking at the work needed, he says two guys are required and there isn't another available. So basically the exact issue occurs again - the company is horrible at communication with their employees. Now, yet again, I'm trying to reschedule with Aksarben. Incompent. That's this company in a nutshell. read more

Called for a service on my furnace which had broken. They sent a salesman that lied about a "liability issue" preventing them for working on it. Then you guessed it, they recommended a brand new system! I called my normal repair company Solutions heating and air who fixed it for less than $100. It is working like a dream now. Don't trust these guys to perform honest work. They are salesmen out to make maximum profit from you by trying to get you to buy a new system. Oldest trick in the book. read more

Called ARS for yearly service check. They told me there was something wrong w/my air conditioner and it would cost me between $200.00 and $2000.00 depending on the problem to fix and I should just buy a new one for $6000.00 Plus if I kept my current air conditioner I would need freon for $176 because I was told they don't make it anymore. LIE. Plus I was told that on the first hot day, the coil would freeze.LIE I ran it for two weeks and no freezing. I just had an uncle of a friend who does HVAC come out and there was nothing wrong with my air conditioner. He added a # of freon for $36 and told me they absolutely still make it. He said all I needed was a new thermostat. Total cost $146 including his labor and service fee. Signed up for their service plan which I canceled after a year because I didn't need it and it took me 3 phone calls and three months to get my money back and cancel my plan. They wanted to charge me $500 to unclog my kitchen sink I got that done for $100 These people are all about the money and if I had not done my due diligence could have ended up spending thousands vs $146. Please do your due diligence or you could end up spending thousand more than necessary. read more

Called Aksarben at 8:30 am on Saturday as my AC was not working. Now I get that it was hot and they had a lot of people so when he showed up at 7 pm on a Saturday, I understood. At least he showed up. The guy came back and first said you had some loose wires, then came back and said our capacitator was blown (which I suspected based on the problem) and that cost was $393 with a 5 year warranty which I took. then he came back a third time and said our compressor wasn't working. Now our unit is 20 years old but previous people who had done some maintenance said it was old but running fine. so basically left without fixing but sent a sales guy over on Sunday which I was like sales on Sunday? I had a friend come who works for a heating and air company (can't believe I forgot about him) and said our compressor was fine, we needed the $393 part but that was it. Air is running fine. So needless to say when the time comes to replace, I will go with someone other than Aksarben who I can trust. read more

I still have no reply to this mess-was told I would be called. The cone and the hose to keep the water From running down into the foundation is still there-I installed. Worst company ever! See pictures and other review that was hidden by there advertising posts on Yelp. Shouldn't be allowed so I'm reposting pictures. read more

Aksarben - Plumbing Near Me - La Vista, Nebraska

We needed plumbing work done on a tight timeframe and Aksarben came through! Tyler Welborn did a great job on our issue - and he was very friendly and courteous as well. read more

Aksarben ARS came to my house for an annual tune-up. My heating system was working fine and we had good heating. When the technician was almost done, we heard a popping sound with a flash and my system was dead. Per the technician, the controller board was damaged due to that popping event. Now we are without heat. I am regretting the decision of why I did call for tune-up ! I am no electrician but I think the system was not put up well after it was opened for inspection. He said the event happened because the motor withdrew way too much power. How conveniently motor chose to do so !! Well, it had been working fine so far unless something was messed up during the process. Technician promised he would call me tomorrow. I will update my review after that call on the following stuff: if they take the financial responsibility of fixing the controller board, not charging me a service fee again, and how fast they fix the thing. read more

273 bucks for a 5 minute snake job in a shower. They solved the problem but are much too expensive. Wont use again. Beware.

Terrible!! Quoted twice what we usually pay and charged us 45$ for doing nothing. I've never had such a bad plumbing experience. Please do not use these guys. Terrible!! read more

I called Aksarben And set up a time for a tech to come. I told them I needed a blower fan installed. That was all. They told me between 12:00 and 4:00 a tech would be available. 3:00 the tech shows up. The blower motor and fan were already out of the furnace. I took them out myself. Took me about 10 minutes. He tells me that they don't have a fan and that they want $89 for showing up and $100 just to go get the fan. That's not including the cost of the fan or a guarantee that they could even get it. Then he comes to me with an estimate for over $750. This is a $350 job tops. This Aksarben heating and air is just out to get people. Don't be fooled. The tech was very nice and professional. Not his fault that the company he works for is so desperate that they try to take advantage of people. I could see on his face he was embarrassed to even tell me the price quote. There are too many other heating and air companies in this town now to not be competitive. Evidentially Aksarben can't handle the competition. I am in the home remodel business and I can say that no one I know or come in contact with will ever call Aksarben. Go elsewhere. I called another company to come and do the same job. $120 is what they charged me. $120. read more

I used to be a fan and even had a service plan with them for years. I did have a few techs that were great for heating/AC repair. But when I needed a new AC unit this summer, the price they quoted was MUCH higher than the other 3 companies that I had come give me estimates. Plus, they tried to oversell me on a larger unit than I needed. Unfortunately, my experience with their plumbers was horrible. Had a leak that was due to a broken stopper. Charged close to $200 to replace a $15.00 part (and only took 15 min). Then, the "senior tech" found the line was also clogged. Said they had to call another tech to clear the drain. They tried to charge for another service call and another $400. Honestly, this was the first time I ever lost my temper with a service person, but I was able to get the price reduced. read more

There are not enough nice words about Dan our technician! City sewer backed up into our basement and ruin everything. Not only did he call restoration crew for me but he called the city to come fix the problem and stayed at our house till they came and fixed the problem. He went above and beyond his duties! They also said they had no appointments but a tech would be out at some point. They came not even an hour later. read more

Teri was very accomendating and Rob the tech. was honest- knowledgable and very professional. Our Samsong refig needed a new ice maker and he was so thorough he found a piece missing on our door.I would recommend them to all my friends. Ginny B read more

They make a lot of promises and then string you along all day not committing to a time. I spent 12 hours waiting. Now at 8:30 pm, I'm stuck without AC and it's the weekend. THE WORST CUSTOMER SERVICE EVER! If I could give them a negative rating I would. read more

If I could go with less than 1 star, I would. Not only did they fail to fix my mother's bathroom problem the first time they were out, but they did not fix it again the second time they were out. In fact it became worse over the next few days. In addition they tried to sell us a new stool claiming it was the cause. It was not. The new plumbing company that came out had the problem fixed in 40 minutes. And unlike Aksarben, they will warranty their work. I would never recommend Aksarben to anyone. read more

Aksarben has been our go to company for several years. They installed a new heat pump at a cost of $9000+, the unit was serviced every 6 months as recommended. The heat pump broke down after appx 2 years. During our last tuneup I had told the service tech the unit was making horrible noises. I even videoed the unit when it was making the sounds and showed it to the tech. He was puzzled and contacted his supervisor to discuss the issue. I was then informed that the sounds were normal and that CARRIER had told them this type of unit made more than normal noise and to not install the units near bedroom windows due to the noise........ REALLY?!?!?!? Shortly after that visit the unit quit working. We were told the control panel had gone out and needed to be replaced under warranty which would run $250 for labor. After waiting almost 2 weeks for the part the service tech came to replace the control panel and it was the wrong part. The 2nd time out the control panel was replaced but did not fix the problem. After expressing our displeasure about the service the labor was discounted $50. We were then told the compressor was bad, an additional $1200 labor charge. We had no choice but to pay it. We had to meet the technicians at our home 5 times during this whole process, which meant being available during a 4 hour window of time and missing work each time. Finally on the 6th visit the unit was repaired. We were out $1400 plus missed wages. Now that that the unit is running properly it sounds TOTALLY DIFFERENT than when it was new. I believe that the unit was defective from the beginning. The money was one thing, but the most disappointing thing was the lack of customer service. It was impossible to reach anyone with any authority. NO ONE was allowed to pass us or our problem up the chain of command. Stuck due to the warranty on the heat pump and NOT happy!! read more

I scheduled an appointment for a tune-up while shopping at the Home Depot. The representative I spoke to was an Aksarben HVAC employee. He handled the scheduling and provided me with written documentation for the scheduled appointment. After a few weeks, I received a confirmation call from an Aksarben HVAC representative the day before my scheduled appointment; 8 to 12. At 11:30 AM, I called Aksarben HVAC to find out the status of the technician. After being on hold for 3-4 minutes the lady came back and told me that they showed that I had rescheduled the service for the 20th of May. At no time did I call to reschedule the original appointment date. I pointed out that I received a confirmation call the day prior. I was offered to have the next available technician to come but a time frame could not be provided. After waiting for almost 4-hours for a technician, I cancelled all requested services and will go with another company who can keep their appointments and promises. read more

Omaha city inspector came today and advised it was pretty clear a permit was not pulled until I followed up with Aksarben ARS. Worse yet the water heater was 'red tagged' because it failed the inspection. Work like this always requires a permit and I was advised that in Omaha homeowners are not allowed to pull a permit for a water heater installation. This is inexcusable for a company this big and a warning to others considering Aksarben ARS. read more

Flat out crooks. They send a tech out to diagnose your system and basically lie to you so he can get you to buy a completely new system from them. They told me I had a crack in my heat exchanger and needed to replace the whole thing. Luckily, I had someone else check the system before I agreed to buy a completely new furnace. It turns out there was no crack in my heat exchanger and I only found this out after having another company completely remove the heat exchanger to inspect it. I don't know how they get away with such foul business acts. Integrity is definitely not their strong suit and I would never recommend this company to anyone. read more

I used to be happy with them. Then, during a "routine" service call, they claimed my heat exchanger needed replacing. I told them I would think about it. The tech literally REFUSED to leave my house until I made an appointment with a sales rep. Apparently the sales reps were busy or out of the office, and he WOULD NOT LEAVE until I made an appointment with a sales person to quote a new furnace. It got quite intimidating. I "half-serious" threatened to CALL THE COPS to make him leave and was picking up my cellphone to do so (he was on my home phone). Thank god he finally reached a salesperson. So I got the hard sell on buying a new furnace, however two things they didn't mention. 1) My existing furnace was UNDER WARRANTY, and could be fixed for free (if there was actually something wrong) 2) I had another company replace the heat exchanger (for free, under warranty BTW), and there was NOTHING wrong with it, they even showed me that it was 100% fine. So their service people are intimidating and won't leave your house until you at least make an appointment to buy something (or threaten to call the cops), and will lie about a) Whether or not your equipment is under warranty, and b) They will try to charge you to fix things that aren't broken. Update - I tried calling a manager, left a message, nobody called back. So I guess this is standard business. read more

Until this week, I was a member of the Aksarben ARS Home Service Plan, which costs around $22/month and includes annual checks of the air conditioner system, furnace and plumbing and provides a "discount" on parts and replacement appliances. (if you charge 20X retail, you can give a 5% reduction) Last week during the annual 'free' A/C check, the tech (who was on time, polite and professional) recommended I have them install a surge protector for $272 and a dual phase inverter capacitor for $224. After being hooked by them a year ago for a furnace repair which cost $125+ for a $3, yes $3, part, I declined. four days later my A/C quit and it was the inverter which needed replacing. the same tech arrived and offered the same parts and pricing as before, but now with a service fee. I asked him if I could find the inverter at Home Depot or somewhere else for around $50 and his only response was that it had to be a carrier part and I wouldn't find one at Home Depot. That was a damn lie, as the part was not a Carrier branded part. After he replaced the part, I did a simple google search for pricing. I found over a dozen places where it could be purchased at retail for between $5-19. at a minimum, this company charges 10-20 times the retail price for repair parts. I canceled my home service plan and will never again do business with Aksarben ARS. This isn't a one-time occurrence for this company. You've been warned. read more

Had to have a water heater replaced today, and Aksarben made a sorry situation into a pleasant experience. The whole team worked hard to fit us into the schedule for same-day service. I cannot say enough good about the gentleman who replaced our unit. Fast work, pleasant demeanor, answered all of my questions, and was just an artist at his craft. You've won a customer for all of our future needs! read more

I am so glad I didn't go with them. I had them come out to look at my sprinkler system which was leaking. They quoted me over $700 to fix it. The service tech tried to convince my wife to go ahead with the change since he had "over 30 years" of experience. She called me and I said no. Then I looked the problem up on Youtube, found the fix, ordered a pressure vacuum breaker repair kit from Amazon, and fixed the problem for $8. An $8 problem that they wanted to charge me over $700 for. Insane! I will never call them again. read more

Heater blower burned out. Michael P. Is an excellent technician. Arrived promptly, was very thorough, and explained everything clearly and consicely - even let me view the camera to help me understand (and see proof of) one of the problems with my heater. He gave me several repair options to consider with my budget in mind. Also, he was fantastic with my 14 year old Lab who was trying to"help." read more

Horrible! 2nd time we have tried this company. 1st time they quoted us $1700 more than another company. This time....we'll, read it for yourself. Scheduled shower mixer, 2 caps, 3 old valves to be replaced. Scheduled it, since I had to take work off. Guy showed up toward end of 8-12 window, and looked everything over. Asked about adding in a shower pan same day or in future. Went back to his truck and called their dispatcher. Said he could only do the 2 caps, and will push the rest to a week later...A week! Not the day I took off. So he began to cap the lines of the corner tub we were removing, not down by the floor, but near the valve to turn it on-(not sure how one is supposed to remove and tub) the water line would be full of water in the way!! At this point I had not received a price quote yet either. While looking at the other valves, he said he couldn't replace them, or cap them since it wouldn't leave room for the new cabinet. I disagreed, but said he could come back when we have the new cabinet. Problem is they leak, and then he tried to leave without testing his capped line with the water on. Soooooo- kicker is, water is off since we have leaking!!! Thanks for calling me back to resolve after I called you 3 additional times today. Worthless company! Thanks for the day off work and helping me "resolve my plumbing problems". I don't typically waste my time on reviews, but I'm pretty pissed, and feel taken. Now we have to pay another guy to come out tomorrow and finish what they would not. UPDATE: Called today, no one is trying to resolve! Totally ignore you when they screw up! No idea what my bill is?!? read more

Mark A was a great tech. He explained everything thoroughly and was very professional and friendly.

I had them redo piping in a house I just bought 7300 and couldn't complete job right. I had to call them a couple times after that and it's still not done right frankly I'm tired of having to call them. They didn't even finish on of my pipes. All there worried about with loan money is getting it signed off. They don't care to explain anything or even bother to ask if your satisfied with the job they just want a signature so they can get paid. I would not recommend them. Shop elsewhere. read more

Disappointed with the Home Depot process of getting a water heater with Aksarben as the install company. Went to Home Depot found the one we wanted no associates so went online to order and had Andy the Comfort specialist form Aksarben show to the house about 2 hours later. The water heater I was wanting and asked for, by price and specs, Aksarben does not even carry but did not let me know that, they ended up putting in a lower model than requested, with the charge being 3 times the amount of the water heater. They offered to take it back out and give me my money back, very convenient, in the end settled for $200 back that, so far almost 3 weeks later, I have not seen. The only good thing was the installer did do an excellent job, thanks Tyler. So if you don't mind throwing money out the window, go with them, ask for Tyler at least you will get a good install. Otherwise go to Home Depot, buy the one you want and get a plumber to come over and install for half of what these guys charge, better yet since Home Depot was more than happy to wash their hands of this whole event, go online get the same water heater from Amazon and have it delivered to your house and save even more. read more

I was referred to ARS by Home Depot. The "Comfort Advisor" came to my house to give me a bid on a new water heater. His quote was double that of other companies (almost $1800) who also provided quotes. Luckily, despite agreeing to the installation service, I cancelled immediately after doing more research once the Advisor left. Yuck! read more

bought a new rheem furnace and a/c via home depot's purchase program (24 months, no interest). tony, the sales person from aksarben, was very helpful and accommodating. he got us a very reasonable price and was able to schedule the install within just a few days (this was when it was 105º outside, too). the installers, wade and marcus, were very professional. they installed both the furnace and a/c in a single day, removing the old equipment and cleaning up really well after themselves. based on my experience with aksarben/ars, i would recommend them to anyone looking for that sort of service. read more

We got the monthly service contract for heating and A/C. It mostly seems that we are paying them to come and offer to sell us something. So my spouse called their office to cancel the service two months ago. We are still getting billed for maintenance services we do not want. We are still being harassed by the scheduling telemarketers. read more

Had them put in a brand new Trane heat pump system less than ten years ago and have had nothing but trouble since that point. My experience was that they worked though issues by trial and error. Replaced parts that were not covered under warranty that I later found were marked up 200%, and then had to come back and install something else. After five trips and an estimate of $1300 in labor to fix the issue I called in someone else and they fixed the issue for less than $200 including service call fee. My recommendation is that they fix by trial and error and charge for every attempt that they make. If you are looking at a new system do the research and check out all the manufacturers warranties. I was really disappointed to find out that some of the "other" brands that do not advertise as heavily actually have much better coverage. My new system has a 10 year parts and labor warranty and was thousands less, apparently the big name brands invest more in advertising than in coverage of their systems. read more

We wasted a Saturday afternoon to received a quote to replace our hot water heater for $1,700. When I asked for a breakdown of what made up $1,700, I was told it could not be done. So here is the rub, a new hot water heater is $529 (Home Depot, which is who we booked the appointment through), Omaha permit $22.70, expansion tank $40.92, and let's add $40 for vales, pipe ect. Total cost is approximately $675 retail for parts (including $43 tax) so labor/overhead is $1,025 (ish). I paid another plumber $300 (another plumber quoted $400) to install the replacement. I went another site to confirm my estimate, their range is $600 to $775 (est $300 to $450 for the heater). I believe in people making a decent living, in my opinion this is excessive . Do your Homework it could worth about $500 to $700. Good Luck! Not sure of the email response, I already had the work done and paid the costs as noted above. read more

This company nearly sunk the sale of our house. They inspected our main sewer line and recommended it be replaced for $10,000. This was shocking to us, as we had not had any issues with it. We had another plumbing company come in and inspect it, and they said it was fine. However, we, as the sellers had to pay for the second inspection or pay Askarben to replace it. It was horribly stressful, almost made our buyers pull out of the sale of the house and forced us to pay for a second opinion. They also would not release the video of their inspection to us to get a second opinion. Money hungry and dishonest. read more

Requested Aksarben to come out and install a water softner I had previously bought. Corey, the expert, tried talking me out of the water softner and into their product. On top of this, I was lied to and told I needed 'quite a bit of copper' and it would 'take 5-6 hours'. I ended up getting a quote of $722 to install a simple water softner. Called a local guy and he install it for $218, in one hour and used about 5 feet of copper. I can understand a small price difference, but $504 is a screw job. Unfortunately some people will just pay it without checking around. BEWARE of these guys, obviously their 'plumbers' are also sales guys on commission. read more

After a lengthy process of problems and issues getting a replacement HVAC and Water heater I thought I was done. Nooo,..the simple UV lamp in the filter system burned out and after several calls a tech came out and told me it would be $300 for a new bulb or $380 for a new lamp fixture and bulb. I finally decided to go ahead with the replacement lamp. When the tech came out he did not know what I was talking about. After inspection he said the replacement lamp quoted was not adequate for my needs and said it would be $1300. After declining the new fixture I went online and found a replacement bulb for the existing lamp for $60. I pluged it in at no cost. read more

THE WORST. Not customer friendly at all. Gave incorrect information and attempted to overcharged. We regret being customers and won't make that mistake again! Word to the wise - STAY AWAY. read more

I scheduled Aksarben to snake a floor drain and they charged me $322! YIKES! This was during normal business hours. They did not do anything special like scoping the run with a camera and doing the work took less than 30 minutes. There are plenty of companies in Omaha that will snake a floor drain for around $100. read more

Dan was an amazing plumber. Our toilet was clogged and leaked all over the floor; he cleaned up the mess and took care of our plumbing issues. He went above and beyond his job and did it with a kind word and a smile. I would not have anyone else help me with any plumbing issues. I will be requesting him for all future jobs and recommending him to my friends! read more

We were very happy with Damien Dempsay. He went over and above to help us! Very honest assessment of the services needed, very reliable and we could tell he did everything he could to help us get through this stressful experience. Thanks again Damien for all of your help. read more