UNETHICAL!! The technicians is not trained to fix the issue they are trained to sell new systems!!! A furnace went out in one of my rental homes on the coldest weekend of the year. in panic, I called several companies to see who could have someone available to come out and fix it ASAP. Aksarben (ARS) was the first one to respond. They sent someone out within a few hours. After being there for 30 minutes the tech called me with my options. The first option was to fix the furnace which was going to be over $6000 included a new blower capacitor, blah, blah, blah. He then told me blowers are out of stock and very hard to get right now. Due to the extreme cold weather (not wanting pipes go freeze) and the price being so expensive he suggested a new furnace completely. Within an hour he had his "sales" person there quoting me a new furnace for $7300. I ALMOST said yes just so it would be completed before any other issues arose. However, I decided to get a second opinion. I was able to get Fraizers to come out and take a look soon after Aksarben (ARS) left. The tech called and said the system was locked up but all he could see was that we needed a new blower for $700 (which WERE in stock, Aksarben said the distributor was OOS)! He also said that should that not work they would discount a new furnace to compensate for the blower amount. Within 2hrs they had the new blower installed, and the heater is working great! DO NOT TRUST AKSARBEN, there goal is to replace not fix!!!! I % suggest Fraizers. Great customer service. saved me over 6k by just being honest and ethical. read more

We have been really happy with our service from Aksarben. Last year we signed up for their Service Plan which means we pay a small monthly fee, but that includes a free check-up on our furnace and AC each year and a discount on services and equipment when needed. The crew has been really friendly and helpful when they come out and I appreciate the small touches such as putting shoe covers on when they walk in the door. The only downside of some of these service plans is that sometimes I feel they try and sell you items that aren't totally necessary so you need to know how to wade through that, but I would overall recommend read more

They will install all of the wrong systems and when they don't work, make you jump through hoops to "fix" the problem. They are not a reliable installer of HVAC or Heating. I would go somewhere else While I would love to contact Michelle, it would be awesome if they returned phone calls. Feel like a ghost buster chasing ghosts. read more

AC went out and the tech refused to find the replacement part, only wanted to sell me a new unit. Finally, he agreed to even look for the part. They ordered it from Texas. A week later (98 plus heat), the tech shows up to install the part and his equipment didn't work. He was at our house until 9pm, calling other employees for help. He left, no AC... The next day, we had to practically beg to get another tech out that morning as we were miserable. It took that guy eight hours to figure out the problem... a tiny O-ring . $3,000 plus later Unbelievable. They are only interested in selling you expensive equipment as opposed to actually fixing the problem. Ethically disgusting! When I called to cancel our service contract, the CS representative laughed. read more

Had a new furnace n heat pump installed 8 months ago 15000 .Sat night in feb. no heat blew a fuse on circuit board .They come out on Monday 7 days a week ha ha for a 100 to tell me cuz my furnace filter was dirty it blew this fuse n took out the transformer . Part was going to be free under warranty they said n 600 labor so much for free labor first year so said screw my warranty with these people n had someone else look at it 40$ this thing was 4 wires n 2 screws 600 unreal now the best part the fuse didn't blow from filter but from a shot somewhere out on my new heat pump they installed.100% satisfaction guarantee no way would love 4 them to come get this system n give me my money. back 3 days no heat with a handicap son read more

I want to give zero stars. My heat pump, that Aksarben installed 5 years ago, stopped working. I called them to come look at it. They said it had a leak. To find the leak they wanted almost $800 dollars! I called and talked to a manager who took the price down to $450. Today they find the leak and want over $2700 to fix it, and that is with my service plan discount!!! I called around to 4 other heating companies, and the most any one of them would charge is $1000, and that would have included the price of finding the leak. Stay away from this company, all they want is to separate you from your hard earned money. read more

We had a new system pit in two years ago and apparently they only provide one year labor warranty, which is way below the industry standard and when I called to get help (because my home was 42°, I was told it would be two days before they would come. Terrible customer service! read more

The quotes for repairing my furnace were excessively high. It felt like they were trying to push me towards buying a completely new furnace. I checked with a different HVAC company and got the repairs for a fifth of what I was quoted by Aksarban ARS. I would recommend at least getting a second opinion before using this company. read more

OMG! They came out to my house TWICE to fix water pouring out of the spigot that feeds my sprinkler system. And it's STILL not fixed. When I called today I was told they do not work on sprinkler systems! I said, "That's odd because you've already been out twice to work on it." Still no resolution. read more

Robbed in my own house. Was quoted $280 for a small plumbing job, was charged $380. When I called to ask for an itemized receipt, I was told they don't do that. I will never use this company agaIn. Neither should you! Michelle in billing must get a commission on the scam jobs, because she was rude and not helpful at all. read more

Water heater went out.... They had a guy come over the same day which is cool. However these A-holes quoted us $2314.00 to swap out a 50 gallon heater. WTF? Come to find out Home Depot uses this over priced clown show as their go to 3rd party..... you can buy a water heater for $700 from the Depot.... Total BS... Lowe's quoted a $1000 cheaper..... easy math. read more

had contract with Aksarben ARS for many years. l knew they were more expensive but thought they were reliable and honest. this year a young guy came out and did my air conditioner check. told me I needed a bunch of stuff including charging the AC with coolent. and he said it wasn't hot enough for him to do so I scheduled another appt with them a week later. a diff ent guy came and said my TXV needed replacing. he said with my discount it would be $1400. I told him I would have to check around. I called SOS. they looked it up and with NO discount it would be $800!! called one other company, priority mechanical, same. he came and it ended up that it just needed to be cleaned!!! read more

Aksarben - Heating & Air Conditioning/HVAC Near Me - La Vista, Nebraska

Also I did talk to corporate and they thought the price was fine before I posted the original review.

Initial contact via website was not returned at all. Spoke with a rep and scheduled an appointment for a week in advance. Recieved a phone call one day before the appointment informing me of an additional fee on top of the service call fee because the house was located in Plattsmouth, which is 21 miles from their location. Was supposed to have a tech arrive between 12 and 4. Received a call at 315 saying they would not be able to be there until after 4 pm. Was enough to cancel the appointment and find someone else. read more

Had a all new system put in our house not even 3 years ago and have had nothing but problems with it. Costumer service is awful. It took 2 years to get the humidifier to finally work after they installed, it went to turn on our air condition on at the beginning of the week and it wouldn't work so we called and set up and appointment for Thursday 3-6 took off work early to be home and then get a phone call saying they can't make it and there's nothing they can do about it. I will be taking my business elsewhere. If I could give zero stars I would read more

Our 1992 air conditioner was on its last leg and it was time for a replacement. Andy came over and looked at our vintage unit and walked us through what needed to be done. He gave us an estimate right on the spot. A couple of weeks later, the installation was completed by Marcus and Derrick. They wanted to see the inside and outside before starting their work. After laying tarps down on the steps to the basement, they got working on the replacement. The guys were very professional and it was much appreciated. We will definitely use Aksarben ARS again. read more

Right now I am giving Aksarben a 2 star rating and they haven't even came to my house yet. Reason being I have my info to someone at Home Depot bc I was interested in a service check, this was on a Saturday. I usually don't answer calls or even near my phone during the weekend. They BLEW MY PHONE UP!! For the whole weekend. I'm talking calling from different #s leaving voicemails and texts. At one points they called and called back 30 mins later, like WTF STOP bothering people so much. I got to my phone on Monday where they continued to call and I talked to my wife. We decided to set something up, bc I am sure they weren't going to leave me alone. Borderline harassment! They have called multiple times every day since, what a nightmares it's already been and they haven't even stepped foot in my house. read more

Our 2001 furnace wasn't working. They told me that if I had someone come out and look they would apply the $87 charge I paid to the services done. They didn't. I was upset and called them. They said they ONLY applied the diagnostic and estimate trip if they put in a NEW furnace. I don't appreciate them not being clear. They could have told me when they were going to replace practically all of the parts at $3000+ that they would not be applying the $87.00. Then I could have made an informed decision and possibly called someone else. Still don't know what the part cost them. We got a list of parts +labor so not really clear when we got charged. Not really happy. Our old furnace that isn't probably energy efficient is still going after 29 years but the one he worked on was only 20. Appliances and furnaces are not built to last anymore. Such a shame for my kids. read more

AKSARBEN IS A TERRIBLE CHOICE. PICK LITERALLY ANYONE ELSE. When installing our heating unit, their own records showed that nothing was wrong with the AC coil. When we turned on our AC, it began hemorrhaging freon and their own repair man said that it looked like the coil had a hole and that it might have possibly been clipped from the installation of the the new heater. So having clearly damaged our coil, you'd think they would correct the problem, as any good business should, right? Wrong. We called into the office and were told that we would have to pay for the labor of a new coil installation. The coil was under warranty, but the cost of the labor would still be considerable. Not only are these people incompetent -- they are dishonest. Choose a company with integrity. Choose a company that will own their mistakes and correct the problems they cause. read more

As I write this am not happy with the service (lack there of) that we expected. Made a call at 4:30PM yesterday and was told it would be an hour or so and a technician would be out to replace our hot water heater. At 6PM I called to follow up and was told the tech was finishing up on a job and would call when he was on his way. At 7PM called to follow up once more and was told no one was in the office and they couldn't confirm our appt since he did not have access to the schedule. He did have a service tech call about 10 minutes or so later and Brian said he would NOT be out (no reason given)...they would call between 7:30-8AM tomorrow morning...NO CALL! I called the office at 8AM and after holding for several minutes was told they could NOT confirm a time but would try to get someone out. Really 24/7 service, I don't think so. We did get a call from the QA dept with an apology, who wants an apology when they have no hot water and water gushing into a finished basement. Needless to say we are DONE with you. Just as an aside, we called one of your competitors, who put us on the emergency schedule for this morning. read more

Watch out if you use them! I have a unit of air conditioner did not work, Freon was empty, I called a technician, the technician just tested the Freon level and told me that: 1: the Freon was too low, I agreed it is almost empty, he could not add, because of company police; 2: he would not diagnose why it leaks, because the diagnose would cost extra money; he said that it does not work to repair -- this might make sense. 3): So he collect $89 call fee, and So schedule a sale person to come to do estimate. --- my suggestion based on this, do not call them at first place if you know the Freon is level, because they will not refill for you if you want to keep the unit. Sale person came, looked around and here is story: 1): he told me: estimate was $6800 to replace air conditioner; 2): I said: ok, could you please wrote down: model, what the job include and let me think about. (just after about 10 seconds after what I said) 3): the sale person said: you know what, we normally do not do in this way: we will not replace pipe and just power flush it; we will not replace the rack, just use existing rack, just replace the unit and hook them together, and simple, this way estimate is $4800. Since then, called several companies, most of the companies are reasonable, but I landed one company with same brand air conditioner and replace pipe etc. which $1000 less. --- however we will see result, I will post. read more

Get another quote, so you don't have to write a review just like this one! I was in the market for a new furnace and reached out to Aksarben heating and cooling. I got a quote for upwards of $7500for just a furnace for an approx. 1700 sq/ft home. I was told by their sales team this was a very good deal, as this was their discounted rate. I assumed Aksarben established and reputable business, however I quickly learned they overpriced and my installation experience can only be described as somewhat sketchy. I did agree to the sale, they did show up on a Saturday and took the entire day to install. After they left, it still being summer, we turned on our air to have our entire HVAC system fail and "freeze" up. When I called for them to review their work, they claimed it was a coincidence. They claimed my air conditioner now needed repair, but more likely replacement to the tune of another $6000 dollars, for a unit that was still supposed to be under their warranty from their previous repair. They claimed the unit was out of warranty, at which time I stated receiving very aggressive sales calls to replace. The whole experience had me feeling very uneasy, so I started calling around and immediately became aware their prices are almost DOUBLE than the industry standard. I called and left messages to receive any sort of itemized receipt and they would not return my calls. I then had to threaten to report them to the BBB, at which time I finally received a receipt with no additional details. I did end up replacing my Air Conditioner through SOS Heating & Cooling at almost half the price of what Aksarben quoted me. The SOS quote also included a better warranty and one I trust they will actually stand behind. I feel taken advantage of! Aksarben is using a very reputable name in the Omaha community and clearly they know that - which is why Aksarben Heating and Cooling chooses to not only price gouge their customers, but continue to try and do so after they have them on the hook. read more

I would not use this company ever again. There service is terrible and the you can never get anyone in there office to respond to your request. On top of that they overcharged me by over $1000. read more

I have had nothing but bad luck with Aksarben ARS. First, I'll start with the positive. They have amazingly kind customer service, every time I call with an issue they do their best to solve it, however with the exception of one issue, they haven't been solved. The first problem was after my plumbing inspection, which came back fine (outside of some old pipes). The very next day I discovered a plumbing leak that should have been discovered during the inspection. They did refund me part of my payment, but could not get a plumber out for weeks since it was "non-emergency" (it was a minor leak). I ended up paying another plumber to come out despite being on the home maintenance plan. They continued to call me for an air conditioner check, and I appreciate they wanted me to get all my services but I don't have central air. It ended up being a nuisance to answer all these calls. Finally, I tried to cancel my service months ago because I wasn't using it enough, and when renewal came up they continued to charge me. I called, and was promised a refund for the month I was wrongly charged, and confirmed the cancellation. The refund was never received and I was charged again this month. I discussed the issue with them again, and of course they were very nice on the phone and assured me that it would be elevated and resolved, we will see. I hope that they can resolve issues because I do believe that they try, and personally cannot speak to quality of work because I couldn't get a technician out when I needed it. Currently, they're not the right company for me. read more

We have a 3 year old Heating and air unit they put in, this is the second year they told us we had a leak and had been low on coolant by 13 lbs! Got a second opinion and was not low but maybe a pound and it was a coil that was under warranty. Talk about trying to get more money for nothing!! I wouldn't ever use them or have them do any work for me or my business also very unprofessional management. Sorry but Melanie is who we talked to and was NO help what so ever read more

My AC stopped working and Aksarben heating and air came to my home the day after I called them. After looking at my unit, the worker found 2 parts that were broken. The tech gave me the option for him to replace the parts or have another rep from the company come out to discuss an installation of an entire new AC unit. The rep said that he could replace the 2 parts but that wouldn't guarantee the unit would work. I felt he was trying to get me to spend even more money by buying a new unit rather than fix the one we have. He made up other "potential problems" like how we could have a freon leak or our compressor wouldn't work. We opted to fix just the 2 parts. They did the work and my AC now works. However, I found out later from a reputable company that I was charged double what normal price should be for the job. Also, my compressor and Freon levels are just fine, so I feel like he was trying to take advantage of someone who wouldn't know better. I also learned that Aksarben changes the names of the products/parts in order to confuse its clients and not allow them to look up the part online to see they are charging almost $400 for a part that costs $5. With paying double and feeling like the rep tries to talk you into spending more money than needed, I will never use this company again. After speaking with others about my experience, I have learned I'm not alone in Aksarben scamming people into paying way more money than was necessary. read more

We had an Aksarben HVAC service provider come out and tell us we basically needed two new furnaces, which the sales consultant then quoted me a replacement cost of $17,000. The repairs would cost over $7000 b/c we needed new heat exchangers. We contacted another service provider outside of ARS to get a second opinion. The other service provider - Chris from Bogatz Heating and Air in Gretna - fixed our furnace that wasn't running with one small part he had with him in his truck. Tested the heat exchangers in both furnaces and found they were well below the limit for concern. Said our furnaces were running great, especially for being 11-years old. So, idk, would you recommend your friend use a business that would charge upwards of $7000 for an unnecessary repair (but really urges you should spend $17,000 for a whole new system!) or go with the one that takes care of all of it for less than $400 AND detects and fixes a gas leak the other guys didn't catch?! I mean, it's a no brainer to me. I would not recommend Matthew (HVAC service tech) or ARS for furnace maintenance. Also, btw, we received a substantially LOWER offer for 2 new furnaces from Burton and we don't even have a monthly service membership with them like we did with ARS! We've had really great experiences with the plumbing maintenance services provided by ARS, but this one bad experience that could have literally cost us thousands of dollars unnecessarily really out ways any other positives. Not planning to do any more business with ARS. read more

I had a service scheduled with Aksarben ARS heating and air and they did something that I didn't really think companies did anymore. BAIT and SWITCH! They flat out lied to me. I scheduled a preventative maintenance for my a/c system because I was lead believe it was such a great deal. I had a PM scheduled with another company but the cost seemed somewhat excessive, so I thought I would shop around a little. Hence I called aksarben and I told them what I wanted and that I thought the other company was a little high. She said oh that's great because we have a special going for 69.95 which was roughly half as much as the other company. When the tech showed up ( finally) he said- " I'm here to do the systems check". I said SYSTEMS CHECK? Your supposed to be doing a preventative maintenance service, which involves cleaning the outside units, checking the cooling levels, cleaning the A coil etc. He said oh no that's an extra charge. If I would've had the service done that I expected to have done with aksarben it would've been way more expensive than the company I canceled my original service with. The tech was a very nice guy and it wasn't his fault, but what a shady way of doing business. Worst experience I've ever had with with an HVAC company. Also I did talk to their office and she put me on hold for about 7 minutes, just to have her come back and say that-that service costs extra. That's all she said, no offer of any compensation of any kind, not really even a real apology. I would caution you to make sure you know what your paying for before you even think of using this company. I was very clear on what service I wanted then they tried to pull a fast one. I would never ever recommend AKSARBEN ARS. Terribly disappointed. Poor poor business practice. read more

I contacted Home Depot on a Saturday that I needed an HVAC contractor. I ended up getting numerous phone calls from this company but different people and different phone numbers. I let unknown callers go to my answering machine. Altogether I got about a dozen calls in three days, including two shortly after 7am! I'm retired so they woke me up both days. I also got an email from them. Made me crazy. I won't do business with them because they seem so desperate. One phone call and/or email would have been sufficient. read more

Absolutely horrible service. Supposed to come out in the morning to fix an air conditioner on one of our commercial properties. didn't show up when we call to check on the appointment, we were told nobody was coming after all and that it was too hot? read more

Came out to find out why our A/c wasn't working. Told us there was a leak above the furnace. Said that it would cost us $2600 to repair. Had a friend of a friend come out, who happened to be an apartment complex maintenance man. He hooked up his reader to test for leaks, not one drop in pressure at all, he also checked everything thoroughly, no other problems. No drop in pressure means NO LEAKS. He went and filled us up with Freon and our A/c has been working perfectly for the last week. Aksarben ARS is a sham and a fraud and they should be ashamed of themselves. read more

All I can say is ask for Damien Dempsay. He's done big and little jobs for me and I will never call anyone else. He's super professional and he isn't satisfied until the job is done perfectly. Being from out of town, I need to rely on people being honest and doing quality work without having to check up on them. I consider Damien my friend in the plumbing business and I would recommend his services to anyone. Chuck Sins read more

~~I'll keep it short&to the point. When Mom called them to see about them doing plumbing modification that isn't/wasn't an emergency&may possibly never need either? But,as a precaution be nice too figuring be somewhere in the $3,000 range? ~~Mom called cpl days later after they left (4/29/19) w/proposal $5,250 after so called senior discount,supposedly $6000 before? And that she agreed&were scheduled to start the following Monday (5/6/19) And too trusting of strangers who're so called professionals didn't want listen to me tell her it's major BS rip-off either..? At first. ~~Thank you Yelp! Looked maybe handful of times proving to be just the ammunition needed. Calling Friday afternoon w/actual person taking message&confirming "She needed cancel/postpone job for coming Monday later. Unable to afford at the moment." ~~While Mom likes&loves to read,may casually go through two books week? If she's into it it can easily be five,sometimes staying up til 4 or 5&even 6AM too. And w/no reason to get up that Monday then...Believe it was least noon/later by time she got up&can just imagine the state of things? Completely blindsiding her,to say the least. When they obviously didn't get/ignored message? If I'd shown up at 8:30 that section of sidewalk would've already been sledged&busted. That two guys were about to do 10 or 15 after 8:00? Who're irked,when I would've been too,getting set-up&ready where they didn't even have to be??? ~~Though Mom/we're currently holding off for the moment. I was able to get two more estimates by the end of the following of week too or aware of the Aksarben situation. Neither one mentioned/found it necessary to bust out the sidewalk either w/one estimate of $1,700 &other $1,850!!!! read more

This is a pathetic excuse for a business. An incompetent technician will show up and charge you a fee to tell you exactly what you already explained was the issue. That technician will then tell you he has to order a part that he doesn't have, and that he is not capable of installing that part. He will tell you it will be a day or two, then after zero communication the company will call and tell you they won't install the part for another week. A week without AC in the middle of the summer. STAY AWAY FROM AKSARBEN ARS!!!! read more

DO NOT HAVE AKSARBEN FIX YOUR AC OR HEATING! There is a very real chance they will damage it, and then pretend like nothing happened! They ruptured our AC coil during a furnace installation, and then consistently gave us the run-around when we called to get it replaced. The coil was still under warranty, of course, but they insisted we pay for the labor -- you know, the very same labor that damaged the coil in the first place? Don't have them fix your AC! Don't have them fix your heating! Don't trust them to be competent or reasonable on any level! You're honestly better off grabbing a wrench and trying to fix your AC yourself -- not like you can do any MORE damage, right? read more

They installed a new furnace and heat pump. When it started smelling like burning plastic I called them out to check on it. They arrived, took everything apart and could find nothing. Told me that it could be the new plenum burning off oil from manufacturing. I have smelled that in the past on other furnaces, but not burning plastic. Then they charged me for a service call. Don't waste your money with these frauds. No such thing as service after they get your money. When I told the technician that I would not use them again he began to laugh. Dean Olson, Papillion. read more

Pretty disappointed in their lack of service. We called because they advertise 24 hour service and well, that's just not true. We called at 930 in the morning with our issue and were told someone would be out today, didn't know when but they would call when they were on their way. 6 hours go by with no communication so we call back and finally someone calls saying they actually won't be able to come and help us. I would have completely understood that and not been upset had they mentioned that the multiple hours before we sat around our house all day waiting for the plumber to call. Customer service is so important and I am pretty disappointed that I was denied an opportunity to actually have been a customer. As it is now, I won't be calling them in the future and will discourage others as well. read more

Aksarben came out to prep my furnace for winter and told me the heat exchanger had cracks in it and should be replaced. The parts were covered under warranty and they wanted to charge me $1,040 for the labor to replace it. I obtained bids from two other contractors for this service, one was for $425 and the other was for $400. Since my furnace and ac are 14 years old, Aksarben also gave me a bid to replace them at a cost of $8,739. The other two contractors who came in to bid gave me prices of $6,012 and $7,200. Lesson learned for me was to never do business with Aksarben again, and to always get multiple bids to choose from. read more

Called for a service on my furnace which had broken. They sent a salesman that lied about a "liability issue" preventing them for working on it. Then you guessed it, they recommended a brand new system! I called my normal repair company Solutions heating and air who fixed it for less than $100. It is working like a dream now. Don't trust these guys to perform honest work. They are salesmen out to make maximum profit from you by trying to get you to buy a new system. Oldest trick in the book. read more

Called ARS for yearly service check. They told me there was something wrong w/my air conditioner and it would cost me between $200.00 and $2000.00 depending on the problem to fix and I should just buy a new one for $6000.00 Plus if I kept my current air conditioner I would need freon for $176 because I was told they don't make it anymore. LIE. Plus I was told that on the first hot day, the coil would freeze.LIE I ran it for two weeks and no freezing. I just had an uncle of a friend who does HVAC come out and there was nothing wrong with my air conditioner. He added a # of freon for $36 and told me they absolutely still make it. He said all I needed was a new thermostat. Total cost $146 including his labor and service fee. Signed up for their service plan which I canceled after a year because I didn't need it and it took me 3 phone calls and three months to get my money back and cancel my plan. They wanted to charge me $500 to unclog my kitchen sink I got that done for $100 These people are all about the money and if I had not done my due diligence could have ended up spending thousands vs $146. Please do your due diligence or you could end up spending thousand more than necessary. read more