I'd love to say five stars but the parking situation here is well out of hand. I don't know if…read morethey're building another parking deck anytime soon but it was absolutely nuts. I watched people getting off the elevator for over 90 minutes before I was finally able to follow someone to a space they were leaving. Yowza. We had two visits here within a week. One was a simple biopsy. The later was an extended stay in the Neuro ICU. Don't worry, everyone's fine now. The nursing staff was over the top welcoming, helpful, caring and friendly. Especially the nurse who spotted my brother and I in my Dad's room after he went back for his procedure and walked us over to the area so we could be with him before he went back for it. And just everyone was super nice. I wouldn't want to spent multiple days here again but if there's a nicer hospital in South Florida, I can't find it. [Review 475 of 2025 - 2117 in Florida - 24037 overall]

If I could give this zero stars, I would . I took my three-month-old baby to Baptist Health,…read moreformerly Boca Regional Hospital, because she had a high fever, swollen eyes, and hadn't eaten in over 10 hours. As a terrified parent, I expected proper care and honesty. Instead, I got misinformation, misdiagnosis, and an avoidable financial burden. At no point during check-in or triage did anyone mention that this hospital does not treat pediatric patients. That critical fact was only brought up after we had already been taken to the back and tests were started. They performed a nasal swab and collected barely a drop of urine, then told me my baby had a urinary tract infection. They discharged us with medication and assured me she was fine. Within less than 24 hours, my baby's condition got much worse. I had to rush her to another hospital, where she was immediately admitted for severe dehydration, a GI virus, and rhinovirus. The doctors there confirmed that Baptist Health completely misdiagnosed my baby. A UTI cannot be confirmed on-site -- urine must be sent to a lab, which takes at least 24 hours. To make matters worse, Baptist Health didn't even have the capability to give a baby IV fluids or perform basic bloodwork -- things that any hospital should be able to do for an infant in distress. I've never heard of a hospital that can't even provide IVs or bloodwork for a sick baby. Because of their negligence and failure to communicate, I am now stuck paying two $250 co-pays -- one for Baptist Health (Boca Regional) and another for the hospital that actually treated my baby properly. Had they simply told me up front that they don't treat pediatric patients, I would have taken my baby elsewhere and avoided both the misdiagnosis and the added expense. This experience was heartbreaking, infuriating, and completely unacceptable. No parent should have to go through this -- scared, misled, and paying for inadequate care. If you have a child, do not take them to Baptist Health (formerly Boca Regional Hospital). Go to a hospital that actually has the proper pediatric resources and staff to care for your baby safely.

It's a year since my annual breast mammogram and I'm thrilled to say that all is good. I spent less…read morethan two hours here- had both a mammogram and sonogram and came out with the results and another appointment for next year. This has been a wonderful experience; the offices are cheerful, modern, immaculate and soothing. The staff is sweet, accommodating and professional. I am made to feel comfortable throughout the entire process. Gratis coffee is offered. Very little waiting time was the best part. The parking is adequate for the building and valet is offered as well.

CONS: Lauren Austin, the nurse navigator, does not answer emails or even follow through…read more My husband called more than 2 MONTHS ago because he was concerned about PPD, and he never heard back. It's scary to think of the moms out there who need serious immediate help.... PROS: The Place is big and hosts LOTS of events like a baby fair where we met our incredible doulas and got lots of info and samples. They also offer infant CPR classes there, breastfeeding support, and a ton of pre + postpartum classes and resources (like new dad's bootcamp, mommy matter etc) They have a convenient parking lot right across or valet service

I came here to have a CT scan. I usually go to Rayus, but my doctor suggested I go here. Making an…read moreappointment was fairly easy they were able to schedule me in within a week. The facility is located off Spanish River Boulevard And University just north of the FAU campus. There was plenty of parking right in front and the facility. My appointment was March 4 at 10 AM. The facility looks very nice when you walk inside. The waiting room is welcoming and very clean and it wasn't very crowded. I still had to wait about 15 minutes before they called my name. They never sent me any information for pre-registration and there was no place on their website to add any of my information. Checking in took a while because the poor woman behind the desk was multitasking and helping everyone else. Once they had my insurance and payment information, it was quick before I was seen. The technician was excellent and so friendly, My first impression was...this technology is old. It does the job, but it's old. Now, today is April 3 and I still do not have the results from that CT scan. I was able to get it from my doctors office so I know everything is fine. BUT you're dealing with people's health. I left two messages to get the results of the scans with NO Response. Finally I was able to reach someone who said I could come and pick up the paperwork. No one said that I needed to pick up the radiologists results during my appointment. So let me say this AGAIN ... you're dealing with people's health. They need to know the results as soon as they are available.

Horrific experience. The equipment seems antiquated and the MRI had little room. The MRI entry…read morewas small and tight and extremely noisy, thought I was being pushed into a jet engine. I've had several MRI previously but made me feel extremely claustrophobic.

First of all I want to say thanks to Lynne. After Boynton location canceled on me last minute,…read moreLynne (manager of diagnostic centers of America), helped to get me an appointment right away in Boca. This location is gorgeous in set up and is very clean. I had to get two ultra sounds done due to pain. I was able to get a cd right away. And my doctors got my results within 24-48 hours. Turned out nothing to be serious and it was just a cyst and fibroid. Glad I got it checked and tested by getting these tests done. The technician was excellent. She was gentle and good in communication. She told me exactly what she was doing etc. Side Note- They offer drinks if you need them after your tests. They have a variety of sodas, teas, hot chocolate and coffee. ~

What can you say about this place?! It serves a purpose to getting things with the body done. It's…read morehit or miss. Most of the time it's great. The staff here is amazing and great when they aren't to busy. I greatly appreciate them and when I come to this place no matter how bad I feel I try my best to show everyone here I see that they are greatly appreciated for doing this for me. Even though it doesn't flow like we might want for the most part the staff make sure you are taken care of and well informed of what's going on.

10/10 would recommend this to anyone who cares about their health. It absolutely is very expensive…read more($2500) but I got $400 off for Black Friday sale, for the full body mri scan. Went to the Boca raton location, it was absolutely beautiful inside and the staff was so comforting and welcoming. Process took 45 minutes and I got my results in 6 days :) definitely have a huge peace of mind and found so many interesting finds within my body! I will probably do this every 5 years to be honest.

Amazing experience from start to finish. I felt welcomed and comfortable from start to finish. I…read morehighly recommend Prenuvo. This was my 2nd scan and I will do it again in the future!

I've been to this imaging center twice now, and even though it isn't something anyone wants to do,…read morethis place makes the experience as comfortable and stress free as possible. From the moment you walk in, you're treated with genuine care not like a number. The entire staff is friendly, professional, and makes you feel at ease. During my most recent visit, I had my very first MRI, and my nurse, Amanda, was absolutely incredible. She explained everything clearly, checked on me throughout the process, and made sure I felt safe and supported the entire time. She even gave me headphones with my fav music on. Her kindness made a huge difference since I was very scared going to it. The facility itself is extremely clean. The waiting rooms are spotless, and I loved that they provide a private changing room, your own robe, and a secure locker for your belongings while you're having your exam done. Check-in and check-out are quick and simple, which I really appreciate. Whether you need x-rays, sonograms, ultrasounds, MRI, I highly recommend this imaging center. It really feels like you are in a spa.

CUSOTMER SERVICE is awful. From the person checking you in, to the person scheduling your…read moreappointment and the insurance verification team. They are rude, not helpful at all. I was advised to call my own insurance company to find out if they accepted my plan and what would be my responsibility. When scheduling my appointment, the woman told me that I need to know what I am scheduling even though I read her all the information off the prescription she asked for. I have been coming here for a few years now and the employees are just getting worse by the day.

Located at the corner of the West Boca Plaza. Lots of patients waiting to register on the ipad…read more They fit me in for my CAT scan two hours earlier which I appreciated. The intake woman was friendly and quick. Post registration, paid my insurance co-pay and waited only ten minutes. They provide a vending area with complimentary soft drinks and coffee which is a great unexpected feature. The tech was kind and thorough with an outgoing personality. Very clean CAT room and went smoothly until they would not provide a CD of my images after a request to the tech, and had to drive back weeks later to obtain the CD for my surgeon. Disregarding this mishap, I highly recommend this place for radiology scans.

The schedulers are a joke . I called and made my appointment for 5:15 PM. They asked me to get…read morethere 15 minutes earlier, which I did. They sent me 6 text messages confirming my appointment at 5:15 PM. Upon arrival, I was told my appointment was actually at 5:45 PM, but they asked me to get here 30 minutes earlier!!!! I explained to the lady what happened , it was like explaining to a door. This is beyond disrespectful thinking people have time to waste.

Great service. Every member from the front office to the Doctor was very professional. Super clean…read morefacilities. Highly recommendable.

I'm so happy my oncologist referred me to Linda Hughes to have my port put in. She explains the…read moreprocedure and make you feel at peace. Great staff, friendly and caring

Went today for my annual mammogram, plus a bone density test. I was greeted cheerfully and made to…read morefeel welcome. A lovely woman checked me in immediately, then took me back to the waiting area. I only waited 5 minutes, and had the mammogram by a darling woman who was professional, efficient and kind. Then was taken to the area for the bone density test. Again, was seen quickly, the technician was terrific...asked if I had questions, and if I was comfortable. I was done and out in a hour and even though I go every year, they seemed exceptionally on top of their game today.

A mammogram with utltrasound with good insurance, Baptist wants 422.00, when mammograms are free…read morewith my insurance. They bill as diagnostic instead of preventative, when my mammograms have always been fine. Rayus chages 177.00 for the same procedures. They are a rip off.

This location is great. I had a 10:10 appointment and they asked me to be here 30 minutes before…read more There were 4 people working registration so it went smoothly. I was checked in 5 minutes later and called for my appointment 10 minutes before the scheduled appointment. I was in and out with a copy of the scans by 10:15. Now here's my issue. ALWAYS read the doctors imaging prescription before going. After I was brought into a private room the technician said he was going to get the IV for the contrast. I told him the order clearly stated With Out contrast. He did check the order again and verified I was correct. Thankfully I was aware and knew the difference because that could have been a major mistake.

Trying to schedule an appointment with Rayus Radiology felt less like healthcare and more like…read moreattempting to get concert tickets during a Ticketmaster presale. This review is a rollercoaster, so buckle up. The saga began after my doctor sent over a prescription. Rayus reached out by text and phone, which initially felt efficient and promising. Then came the automated phone system. Somewhere between the prompts, hold music, and waiting to speak to a human being, nearly an hour of my life disappeared into the void. Over 40 minutes of that was spent on hold. An hour. To make one appointment. I put the appointment on my calendar, but forgot the exact time, so I called a few days later to confirm it. That's when I was informed I had no appointment at all. I'm sorry... what exactly were we doing together for an hour the first time? So after another 45-minute adventure through the hold queue, Appointment Part Two was successfully created. Or so I thought. Two days before the appointment, billing calls me to explain they were beginning the insurance pre-approval process and probably wouldn't hear back from my insurance company in time. They then asked if I wanted to pay out of pocket and "hope" insurance reimbursed me later. Hope? For radiology pricing? Absolutely not. They told me I'd need to contact the appointment department to reschedule. I politely explained that I'd rather wrestle an alligator in a Publix parking lot than spend another hour on hold. They assured me they would handle the rescheduling themselves. Spoiler alert: they did not. Instead, I started getting automated calls and texts reminding me to reschedule. So back into the scheduling abyss I went. This time the hold was only about 30 minutes, which by then felt like express service. At this point, I was mentally hovering between zero stars and throwing my phone into traffic. But then... plot twist. The actual in-office experience was excellent. I arrived at 11:20 because their texts told me I had an 11:45 appointment and should arrive 30 minutes early. Turns out the actual appointment was 12:15, and 11:45 was apparently the "show up early" time. Confusing? Absolutely. But the front desk staff handled it with kindness and professionalism instead of attitude, which honestly caught me off guard after the scheduling nightmare. Not only were they nice about it, they managed to get me in early anyway. The tech was professional, efficient, and treated me with dignity throughout the visit. The facility itself was clean, comfortable, and well run. If I were rating only the people inside the building, this would easily be five stars. But unfortunately, the process of actually getting and keeping an appointment was so frustrating and unnecessarily difficult that I can't justify averaging this out to three stars. The staff deserves praise. The scheduling system deserves a documentary investigation. Two stars.