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    Baptist Health Boca Raton Regional Hospital - Outdoor waiting area

    Baptist Health Boca Raton Regional Hospital

    2.4(314 reviews)
    0.4 mi

    I'd love to say five stars but the parking situation here is well out of hand. I don't know if…read morethey're building another parking deck anytime soon but it was absolutely nuts. I watched people getting off the elevator for over 90 minutes before I was finally able to follow someone to a space they were leaving. Yowza. We had two visits here within a week. One was a simple biopsy. The later was an extended stay in the Neuro ICU. Don't worry, everyone's fine now. The nursing staff was over the top welcoming, helpful, caring and friendly. Especially the nurse who spotted my brother and I in my Dad's room after he went back for his procedure and walked us over to the area so we could be with him before he went back for it. And just everyone was super nice. I wouldn't want to spent multiple days here again but if there's a nicer hospital in South Florida, I can't find it. [Review 475 of 2025 - 2117 in Florida - 24037 overall]

    If I could give this zero stars, I would . I took my three-month-old baby to Baptist Health,…read moreformerly Boca Regional Hospital, because she had a high fever, swollen eyes, and hadn't eaten in over 10 hours. As a terrified parent, I expected proper care and honesty. Instead, I got misinformation, misdiagnosis, and an avoidable financial burden. At no point during check-in or triage did anyone mention that this hospital does not treat pediatric patients. That critical fact was only brought up after we had already been taken to the back and tests were started. They performed a nasal swab and collected barely a drop of urine, then told me my baby had a urinary tract infection. They discharged us with medication and assured me she was fine. Within less than 24 hours, my baby's condition got much worse. I had to rush her to another hospital, where she was immediately admitted for severe dehydration, a GI virus, and rhinovirus. The doctors there confirmed that Baptist Health completely misdiagnosed my baby. A UTI cannot be confirmed on-site -- urine must be sent to a lab, which takes at least 24 hours. To make matters worse, Baptist Health didn't even have the capability to give a baby IV fluids or perform basic bloodwork -- things that any hospital should be able to do for an infant in distress. I've never heard of a hospital that can't even provide IVs or bloodwork for a sick baby. Because of their negligence and failure to communicate, I am now stuck paying two $250 co-pays -- one for Baptist Health (Boca Regional) and another for the hospital that actually treated my baby properly. Had they simply told me up front that they don't treat pediatric patients, I would have taken my baby elsewhere and avoided both the misdiagnosis and the added expense. This experience was heartbreaking, infuriating, and completely unacceptable. No parent should have to go through this -- scared, misled, and paying for inadequate care. If you have a child, do not take them to Baptist Health (formerly Boca Regional Hospital). Go to a hospital that actually has the proper pediatric resources and staff to care for your baby safely.

    Photos
    Baptist Health Boca Raton Regional Hospital - Inside waiting room

    Inside waiting room

    Baptist Health Boca Raton Regional Hospital - Waiting room for Radiology

    Waiting room for Radiology

    Baptist Health Boca Raton Regional Hospital - Surgical waiting

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    Surgical waiting

    University MRI of Boca Raton

    University MRI of Boca Raton

    2.8(62 reviews)
    1.5 mi

    I came here to have a CT scan. I usually go to Rayus, but my doctor suggested I go here. Making an…read moreappointment was fairly easy they were able to schedule me in within a week. The facility is located off Spanish River Boulevard And University just north of the FAU campus. There was plenty of parking right in front and the facility. My appointment was March 4 at 10 AM. The facility looks very nice when you walk inside. The waiting room is welcoming and very clean and it wasn't very crowded. I still had to wait about 15 minutes before they called my name. They never sent me any information for pre-registration and there was no place on their website to add any of my information. Checking in took a while because the poor woman behind the desk was multitasking and helping everyone else. Once they had my insurance and payment information, it was quick before I was seen. The technician was excellent and so friendly, My first impression was...this technology is old. It does the job, but it's old. Now, today is April 3 and I still do not have the results from that CT scan. I was able to get it from my doctors office so I know everything is fine. BUT you're dealing with people's health. I left two messages to get the results of the scans with NO Response. Finally I was able to reach someone who said I could come and pick up the paperwork. No one said that I needed to pick up the radiologists results during my appointment. So let me say this AGAIN ... you're dealing with people's health. They need to know the results as soon as they are available.

    Horrific experience. The equipment seems antiquated and the MRI had little room. The MRI entry…read morewas small and tight and extremely noisy, thought I was being pushed into a jet engine. I've had several MRI previously but made me feel extremely claustrophobic.

    Photos
    University MRI of Boca Raton - Outside

    Outside

    University MRI of Boca Raton - Entrance with plenty of reserved parking nearby.

    Entrance with plenty of reserved parking nearby.

    University MRI of Boca Raton - Lobby

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    Lobby

    Care Diagnostics For Women

    Care Diagnostics For Women

    2.9(61 reviews)
    5.0 mi

    I've been to this imaging center twice now, and even though it isn't something anyone wants to do,…read morethis place makes the experience as comfortable and stress free as possible. From the moment you walk in, you're treated with genuine care not like a number. The entire staff is friendly, professional, and makes you feel at ease. During my most recent visit, I had my very first MRI, and my nurse, Amanda, was absolutely incredible. She explained everything clearly, checked on me throughout the process, and made sure I felt safe and supported the entire time. She even gave me headphones with my fav music on. Her kindness made a huge difference since I was very scared going to it. The facility itself is extremely clean. The waiting rooms are spotless, and I loved that they provide a private changing room, your own robe, and a secure locker for your belongings while you're having your exam done. Check-in and check-out are quick and simple, which I really appreciate. Whether you need x-rays, sonograms, ultrasounds, MRI, I highly recommend this imaging center. It really feels like you are in a spa.

    CUSOTMER SERVICE is awful. From the person checking you in, to the person scheduling your…read moreappointment and the insurance verification team. They are rude, not helpful at all. I was advised to call my own insurance company to find out if they accepted my plan and what would be my responsibility. When scheduling my appointment, the woman told me that I need to know what I am scheduling even though I read her all the information off the prescription she asked for. I have been coming here for a few years now and the employees are just getting worse by the day.

    RAYUS Radiology

    RAYUS Radiology

    1.8(101 reviews)
    6.5 mi

    This location is great. I had a 10:10 appointment and they asked me to be here 30 minutes before…read more There were 4 people working registration so it went smoothly. I was checked in 5 minutes later and called for my appointment 10 minutes before the scheduled appointment. I was in and out with a copy of the scans by 10:15. Now here's my issue. ALWAYS read the doctors imaging prescription before going. After I was brought into a private room the technician said he was going to get the IV for the contrast. I told him the order clearly stated With Out contrast. He did check the order again and verified I was correct. Thankfully I was aware and knew the difference because that could have been a major mistake.

    Trying to schedule an appointment with Rayus Radiology felt less like healthcare and more like…read moreattempting to get concert tickets during a Ticketmaster presale. This review is a rollercoaster, so buckle up. The saga began after my doctor sent over a prescription. Rayus reached out by text and phone, which initially felt efficient and promising. Then came the automated phone system. Somewhere between the prompts, hold music, and waiting to speak to a human being, nearly an hour of my life disappeared into the void. Over 40 minutes of that was spent on hold. An hour. To make one appointment. I put the appointment on my calendar, but forgot the exact time, so I called a few days later to confirm it. That's when I was informed I had no appointment at all. I'm sorry... what exactly were we doing together for an hour the first time? So after another 45-minute adventure through the hold queue, Appointment Part Two was successfully created. Or so I thought. Two days before the appointment, billing calls me to explain they were beginning the insurance pre-approval process and probably wouldn't hear back from my insurance company in time. They then asked if I wanted to pay out of pocket and "hope" insurance reimbursed me later. Hope? For radiology pricing? Absolutely not. They told me I'd need to contact the appointment department to reschedule. I politely explained that I'd rather wrestle an alligator in a Publix parking lot than spend another hour on hold. They assured me they would handle the rescheduling themselves. Spoiler alert: they did not. Instead, I started getting automated calls and texts reminding me to reschedule. So back into the scheduling abyss I went. This time the hold was only about 30 minutes, which by then felt like express service. At this point, I was mentally hovering between zero stars and throwing my phone into traffic. But then... plot twist. The actual in-office experience was excellent. I arrived at 11:20 because their texts told me I had an 11:45 appointment and should arrive 30 minutes early. Turns out the actual appointment was 12:15, and 11:45 was apparently the "show up early" time. Confusing? Absolutely. But the front desk staff handled it with kindness and professionalism instead of attitude, which honestly caught me off guard after the scheduling nightmare. Not only were they nice about it, they managed to get me in early anyway. The tech was professional, efficient, and treated me with dignity throughout the visit. The facility itself was clean, comfortable, and well run. If I were rating only the people inside the building, this would easily be five stars. But unfortunately, the process of actually getting and keeping an appointment was so frustrating and unnecessarily difficult that I can't justify averaging this out to three stars. The staff deserves praise. The scheduling system deserves a documentary investigation. Two stars.

    Photos
    RAYUS Radiology
    RAYUS Radiology
    RAYUS Radiology - Inside lobby of Rayus. Very clean, spacious and friendly associates.

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    Inside lobby of Rayus. Very clean, spacious and friendly associates.

    Akumin Boca East - diagnosticimaging - Updated June 2026

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