I ended up standing in their lobby for 40 minutes and not a person even said hello. I won't even say terrible service so much as a complete lack thereof. read more

Excellent service! I took my car in for a transmission problem. Bob Bayer was extremely helpful and kept me informed about every single step that was going on from diagnostics all the way to me getting my car back. Very polite and knowledgeable staff. If you have a ford car that needs anything, go nowhere but Al Packer's White Marsh Ford! My car runs like new now so I'm very satisfied! Will go back for anything that I need in the future! read more

I have been here several times. The first was for body work on my car. It was an insurance issue, and they said I could go here for the repairs. I was treated very respectfully, and my car came back looking brand new! It was so clean, even the wheels sparkled. I was here again when my son bought a car through the car buying service through his insurance. He got a beautiful car that was much much nicer than expected for an awesome price. Now I have bought from them again, and they were excellent. Keep it up! read more

ZERO!!!! I was sent an email asking me to come in and look around. I responded about how I was scared to go because of all the bad reviews and they assured me they are working hard to make them right. When I got there around 8pm I was given the dumbest salesperson ever!!! He knew nothing about the car. I knew way more then him! Skip to talking about prices about leasing info.... Still he knew nothing, wouldn't listen to me, told me there is no way I would find the car I want for what I want to pay for it. They would not even haggle with the price at all! They wanted me to pay full retail. They were ignorant and showed no customer support at all!! They rushed me around and didn't even take me serious! I asked about leasing and he told me that was dumb and I should just buy.... Worry about the customer not what u prefer!!!! DO NOT GO THERE!!! Now if they call me with a good price I may consider to buy cause they are close but never again! Stupid employees!!! Oh... They didn't have the color I wanted in stock and they said they wouldn't find me the color I wanted and I would have to choose what they had. EW! read more

I can't tell you where to go to buy a Ford in this area, but I can tell you don't go here. Their "internet price" is a complete lie. When I finally managed to get someone to get me the real price, it over 20% higher that the listed "internet price". The employees are seemingly universally unhelpful from top to bottom. Overall, it was just a terrible experience. Go somewhere else to buy a Ford. I know I am. read more

1 Star only because I had to. The advertised price of the truck that I was interested in was great. That is where it ends. I spoke to 2 different salesmen. Neither would listen to me or knew very much about Ford products or how to do their jobs. The sales manager Richard M. uses math on the logic of 2+2=6. The advertised price of 32K was nearly 38K after he was finished for a truck with an invoice price of 37k and 4500 in rebates. He would not budge and told me how I was wrong. I ended up buying a truck with the same specs from Koons Ford in Sterling for 33K. BEWARE OF THIS PLACE!! read more

I can't rate the dealership itself, but I did use the service department and was extremely unsatisfied. I made an appointment at 8 am so I wouldn't have to wait all day to find out what was wrong and four hours later they still hadn't even gotten to my car. I had to wait another two hours to have them only tell me that they hadn't had enough time to actually know what was wrong. I made an appointment that early specifically to avoid this kind of problem. If you want quick and efficient service on your vehicle, I would not recommend going here. read more

I wish I could rate them zero stars. Bought a car from them and they blatantly lied to me. Was told because I was military I would get considerations from my finance company that didn't happen. Didn't get the military rebate, and was led to believe that I was getting the x plan pricing and...didn't. Finance people were assholes, and I'm stuck now with a car that's about to get lemon lawed. I hate my car, hate the dealership I bought from and I tell everyone I know to avoid this place like the plague. And with the exception of Steve in service, their entire service department sucks. Knew I should have avoided them when I saw the celebrity endorsement. read more

I bought a used (2013) pickup truck from Al Packer. Online it was advertised at 25k miles and single owner, but they had given it to one of their employees to use as a daily driver and it was now over 30k miles. That wasn't something I was thrilled about, but they put a new set of tires on as compensation. I told them that I wanted the 30k mile service included, too. After all, I was originally trying to buy a truck that was under 30k and they were the ones that put the miles on it so I didn't feel I should pay. The truck had to be inspected before it could be sold (another disappointment, leaving after buying it, with no truck to show) and the sales rep agreed. After confirming that they were doing the 30k service again the next day, I picked it up that evening and went on my way. That night I found out that they changed the oil and topped off a few fluids but did nothing else towards the 30k mile checkup. So now I'm going to have to spend a few hundred dollars doing maintenance that I was told multiple times was going to be done by the dealer. The truck is great, the financing was easy, they were in frequent contact during the process, some times a little too pushy but not bad. The truck only came with one key and they refused to make another unless we paid for it which is their prerogative but has gotten the "really?" response out of everyone that hears the story. In short - we love the truck, just wish that we had known what we were getting from the start instead of misinformation (mileage) and lies (not doing the service). read more

Very nice show-room nicely decorated ,clean.sales men very eager to help and answer questions. I will recommend the place to anyone looking for truck.as i was.Ford 150....i was very surprise how helpful everyone was,the place is very close to my home for service read more

TERRIBLE place to go. They lied to me via email and phone to try to get me in only to tell me they wanted $6,000 more then expected for the car. DECEIVING LYING SALESMEN! read more

I took my 2009 Ford mustang to Al Packer Friday to have the air bag recall done. They did that good, but I had asked them if they could check my driver side door panel out for me. The glue had started giving way and the vinyl liner was about 1/4 inch away from door. He called and said to replace the panel would be $1000.00 and to hot glue it would be $195.00 with NO guarantees that it would even hold. I told him not to do anything with it. When I went to pick it up after the recall was complete, the whole vinyl piece was just laying there pulled all the way down covering my door locks and window buttons. I couldn't believe it. I wanted to throw up. I can't believe they did that. I will now order a new panel and take it to my regular body shop to have them replace it. Horrible experience. read more

My father bought a new Ford Edge from Al Packer's White Marsh Ford earlier this year for me. The salesman sold it to us online and we picked it up late at night, so he said if we see any scratches to just let them know and they'd take care of it on my next visit. Stating, "since the vehicle was a left over 2016 Edge, it had been on the lot for a long time, to please go over the vehicle in detail and if there were any scratches or damages, they'd be fixed on my next visit". I shortly had Virginia tags on the vehicle due to my father being the primary owner and me being the co-owner. I became a Maryland resident within less than a month, and at that time, my vehicle was under 1000 miles. I called to the dealership to get my Maryland vehicle inspection done there and spoke with Aaron Younger, who was able to get us in for the inspection right away. When I came in for the inspection, I informed Aaron of two scratches that were on the vehicle, at that time Aaron looked at them and told us that the detail worker would be in at 11AM; and it would be no problem to get the scratches buffed out, so he recommended we wait. We had been waiting since 7:30AM, for the Maryland state vehicle inspection to be completed, so we figured we might as well stay. After waiting for at least an hour after 11AM, for the scratches to be buffed out, Aaron informed us the scratches were too deep to fix by buffing. He said he would order paint and contact me when it came in soon. I received a call a month later from Service Director, Paul Sarandos, who offered to cover the Maryland State inspection I had completed on my brand new vehicle. Paul Sarandos went above and beyond his job, to make sure quality service was rendered, and that I was happy. I much appreciated his honesty and integrity to his job! After over a month of no contact from Aaron, I decided to call him about the scratches and he said to come in the next week and it would be fixed (since the buffing didn't work the first time). I brought the vehicle in at 8AM, and had my fiancé follow me, to save the dealership money on an Enterprise rental car, because he said he would need the car for awhile. At 5:30PM, same day, Aaron called me to say my car was ready and that he would not be there but he would leave my keys with the receptionist. I came to pick up my car and to my surprise, the scratches were fixed at a standard that NO ONE would deem acceptable. They were not fixed properly...I would describe that it looked like they were fixed with nail polish. It was a horrific sight and the scratches were more noticeable than ever!! The car was filthy with dirt, wax residue, smudgemarks, fingerprints and the area "worked on" was not properly cleaned. I believe the vehicle should have been properly washed prior to work, which was not the case. My fiancé and I were shocked and taken back from the appearance of what has now become of, my pride and joy, my new Ford Edge. We immediately walked inside towards the front desk where we were approached by salesman, Ray Rigdon, to be helped. We explained the situation and he promptly attended to us. His actions were completely professional, oriented to taking care of the customer and achieving customer satisfaction. Thanks to Ray and his attentive customer service skills, I started to feel more at ease about the situation. Although Ray was not my original salesman, he took the liberty on behalf of the dealership, to ensure he would try to resolve this issue within all of his power. He even had my car looking presentable my washing it before I left. Talk about GREAT CUSTOMER SERVICE! While Ray was attending to us, my original salesman walked past numerous times and never came over to address my issue, nor did the gentleman who prepared thenfinancials during purchase. I highly recommend anyone who goes to this dealership to go straight to Ray Rigdon and you will receive exceptional service in all fields of the car buying experience!! Thank you Paul and Ray for achieving outstanding customer service at Al Packer's White Marsh Ford! read more

This is a horrible dealership my experience was I lied to and told that the aftermarket sunroof had a life time warranty plus damaged my car installing a sun roof in my mustang when i really wanted the glass roof in my mustang. i was treated horribly and the sales person Bernedette Pinder lied like a log. also the Gen Manager Jeryy Clark said if i didnt like the work and car to trade it in. the sun roof rattled and dented my roof, they avoided me . Jerry Clark called and threated me cause I had a sign in my back window stating do not buy a car from Al PackerJerry Clark he said i better get that God _ _ M sign out of my window or he would sue the ef out of me and I was a _ _ _ _ sucking son of B and hung up on me when i told him to buy the car back . This was my first new car at age 52 and i cannot afford another, plus he sent someone out to harrass me in my own town. read more

bait and switch. They do NOT honor online price even if the put in email. New vehicles have damage and they won't fix after sale. No service after sale. read more

do not let them service your car for anything ! they drag their feet doing any type of services and will not take accountability. car has been in shop for over a month due to negligence of body shop. they will not provide you with a loaner. run away from this dealership!!! read more

Quick, Efficient, Honored Quoted Price! My sales person was Richard Mlynski and the reason why I came to him instead of other dealers in the area is because he gave me a fair and great price on the car I wanted through email (and this was after doing research on fair prices through TrueCar and KBB), allowing me to shop around without visiting 4-5 dealers in the area (which I cannot do). He gave me the best price and honored it when I came into the dealer. It was just that simple. Some dealers would not quote me a price by email and some didn't even follow up, call or return my message. But Richard followed up right away and kept in contact answering questions. When I came into the dealer to test drive, the car was right out in front awaiting me. He was busy with other customers but was still helpful and had everything ready for me. When I got my trade in appraised and was unhappy with the lower price on the trade, Richard went to see what he could do and made it happen. Negotiation was very smooth. It was a very easy process. Also had a good experience with the finance manager and at no point during my visit did I feel pressured as I have with other dealerships. Nor did they seem to have an attitude when I declined the extra warranties as I have felt with other dealers. When I was pressed for time, they moved as quickly as they could to get me out the door. Overall, I was very pleased with the deal and sales experience. Richard was very friendly and helpful and I would recommend this dealer to others. read more

It doesn't deserve one star. This dealership is awful. It is the Worst dealership I have ever dealt with. Service is inconsistent and always tries to "pass the buck". On several occasions, I had to contact Ford Motor Corporation due to neglect, avoidance or lack of communication. Sales will treat you like gold until the purchase is complete. Once the papers are signed, you are forgotten and ignored. And administration is absolutely horrid. They avoid communication and when you talk with them, then make excuses delaying whatever the issue is. Avoid this dealer at all cost! And if they service your vehicle, I suggest finding another business. read more

These sales folks deserve zero stars. When you heavily advertise that you'll do home test drives and home delivery, you should actually deliver on that promise. I set an appointment with a sales rep for 2 pm for a home test drive. Al Packer had the vehicle I wanted, the options I wanted, and had a decent initial price. (We hadn't discussed a final OTD price.) The dealer confirmed the 2 pm appointment. 1:45 pm rolls around and I'm ready to go. Mask and gloves are donned. 2:00 pm hits and I figure they're a little late; no big deal. 2:20 pm comes and I get a text from the sales guy saying he'll be fifteen minutes late. OK, fine. At 3:15 pm, I call and am told he's with another customer. Funny! He was supposed to have been out to my place with a vehicle over an hour ago. 3:45 pm comes and he calls me. I'm blunt and I ask, "have you left the dealership with the vehicle?" "Well, no, I wanted to make sure you're ready to deal before I bring the car up." "Um, what?! I thought we had this square. Bring the vehicle now, please." He agrees to bring it and will be there at 4:15 "sharp." 4:15 comes and goes and I'm thinking this is like a bad cable TV repair call where the guy never shows during the four hour window. At 4:58 pm, he calls and says his manager is closing the dealership early at 5 pm and he won't be able to come today. I tell him that it was clear he never bothered and he never wanted to do business (his loss). If it only ended there... The next day, I get a call that breaks through my do not disturb by repeatedly calling. It's the sales manager and he wants to know why we couldn't make a deal. Well, if you only bothered to show up and keep commitments... I'll write this one off as a bullet dodged and leave this review as a cautionary tale. If you're not important to them, they're not worth your time and money. read more

This is a 2 part rating. My 5 star rating is exclusively for Bernadette Pinder. If you go here, make sure you ask to work with her. She was incredible. She went above and beyond and showed impeccable customer service. I came in to buy a new vehicle. My first night there, Bernie took me on a test drive. The model and accessories I wanted weren't on the lot, so she found it at another dealership - we worked out the paperwork and she set up to have it shipped. I then waited over an hour to meet with the finance guy. In that time, Bernie checked on me multiple times, was very apologetic, and even brought me some food and drink. Unfortunately, Bernie went on leave and wasn't there when my car came in or when I went to pick it up. This is where my rating switches to 1 star for Arnold Silverman and the managers at Al Packer ford. My vehicle took over a week to arrive (originally told a couple days). I spoke with Arnold on Wednesday to tell him I'd come in Friday evening. On Thursday, I confirmed with him that I'd come in Friday at 6 to pick up my vehicle. On Friday, around midday, he contacted me to say it would be better if I could come in earlier because they only had one finance guy working on Friday nights now (ridiculous). Given the late notice, I told him that wasn't possible but expected preference given that I had a scheduled appointment and had waited so long the last time. Arnold agreed. I called Arnold when I was 20 min out from the dealership and arrived a few minutes early. I had to ask Arnold to show me the car; he hurried me through bc he wanted me back inside to meet with finance. As such, I didn't get a chance for a thorough inspection of the car. Went back inside. Arnold sat me at an empty desk and disappeared. For the next 40 min I waited. I finally asked the girls at the front desk (they were incredibly helpful, friendly and professional btw). They checked for me and said they'd keep checking so I could get in ASAP. Arnold reappeared. When I asked him, he was flippant, disrespectful in his tone and attitude, and dismissive, saying things like "what do you expect me to do?" And "it's busy". He moved me to his desk, which I really feel was to get me out of his way since it was tucked in a corner. For the next 45 minutes I checked every 10-15 min, with similar responses from Arnold, when I could find him. What I gathered from his comments was that HIS customers were in line for finance too and they were getting preferential treatment over me, since he was just filling in with me for Bernie. Finally I saw finance and was out of there in about 8 minutes. When I got outside, Arnold informed me that the front license plate bracket hadn't been installed on my car. He'd have to order it and I would have to drive all the way back up to have it installed (I live an hour away). I was angry but moved on. I then got in the car to leave. Looking down, I realized the all weather floor mats that were supposed to be in the car weren't. Getting out, I realized the tow package wasn't on the car! I went back in the dealership, waited for Arnold, and explained. He went back and forth with his manager (no manager ever bothered to come out to talk to me or apologize at any point of this ordeal). At first, he told me to bring the car back, I'd be given a rental, and then I'd come back to get the car after everything was added. When I disagreed, he then said a driver would come to my house to get the car for the work and return it. Not much more I could do at this point, so I left. On my way out, I found a nail in the brand new tire. I left to deal w it on Monday. Saturday morning, I found an empty food wrapper in my brand new car and the front license plate bracket on the back seat. Arnold told me the car was detailed - either that was a lie, or they did a terrible job. Had he spent 5 minutes reviewing my paperwork and inspecting the car, all of this could've been avoided. His laziness and lack of caring created a huge headache for me and wasted hours of my time. On Monday, Bernie called - no one at the dealership had told her anything. I filled her in. She asked to call me back. Within 20 minutes, she called me back - she had found the RIGHT car, could have it there the same week, and would throw in a rear bumper protector for free (I asked Arnold for this at the end of the night Friday and he said absolutely not). Bernie then proceeded the get the right car the NEXT DAY! She got all accessories ordered and installed the next day also. And if that wasn't amazing enough, Bernie brought the car to me at work to do the swap so I didn't have to come back to the dealership! I was blown away and amazed. Buying a new car should be a fun and exciting experience. Arnold came very close to ruining it for me, but luckily, I had Bernie to salvage everything for me. read more

I was drawn into Al Packer after viewing the Internet Sales Price of a 14 Fusion. After they evaluated my trade and test drove the car, I was initially satisfied. Next, the paperwork was being "explained" and it had the internet sales price for the new car, added back In rebates to pay tax, less my trade, and the sales Rep Patrick H game me a number 3000 above the financed amount. When questioned about it, he claimed I was getting the internet price and the rest was all fees. I left and over email two days later, he admitted no one gets the internet price, it's how we get you in the door. I was also told that the freight price was 850 for a fusion, while other dealerships charged 795 . Very dishonest place that trains its employees to play the sleazy car dealer game. I went out to another ford dealer and GOT the internet price the next weekend. Stay away from here! read more

I purchased a 2015 F150 Lariat 3 Months ago from Al Packer's White Marsh Ford. I noticed that at 80mph on the highway, the truck started to shake. (I understand that is above the posted limit of 65mph in MD) I took the truck back to Al Packer and was promptly told that there is nothing they can do because their machines cant test the tires at that speed. I would have to live with my (expensive) truck shaking at 80mph. I promptly called my friend at Hamilton Goodyear on Harford Road and they informed me that they can easily re-balance all the tires. 60 minutes and $66 later, problem solved! Lesson here: If you want tire work done, go to a tire place, not the dealer! I will never go back there again for a tire issue. read more

After two months of searching for the perfect used F150 Lariat and logging many miles visiting numerous other dealers in MD and PA, we found that perfect Lariat at Al Packer's Ford Whitemarsh. More importantly, Al Packer's sales team, especially our salesman Lance Johnson, were more than welcoming, informative and yes, honest. All traits that were rare to come by in our search. I am a very detail oriented person who does a lot of research and fact checking, and have been in law enforcement for over 25 years, and I can say Lance, his team, sales and finance managers were all very straightforward, honest, welcoming and treated us with respect. Lance went above and beyond in finding this Lariat for us, working out the very best deal, answering all of our questions, addressing every request we had-and I had many, and then presenting us with a beautiful 2016 Lariat at the best price in MD or southern PA. The finance manager-Jason Grimm was great. Jason found us a much better rate than our current credit union with, of all things, our old credit union. The rate saved us over $600 on our loan, and Jason filled out all of the loan applications himself, all we had to do was sign. Jason was also very informative, patient and honest with us about their gap insurance coverage and road hazard policies, both of which we did purchase. We did so because after checking with our credit union and insurance company, their insurance company offered more comprehensive coverage at a better value. When does that ever happen? At Al Packer it does. In closing, the men and women at Al Packer's Ford Whitemarsh are well aware that great and genuine customer service is key to any successful business, especially in the very competitive market of car sales. These guys are for real, get "it," and offer a great sales experience. Give them a shot by paying them a visit. They won't disappoint. They've earned my, my family's and my friend's and colleague's business. They earned these 5 stars! read more

Great service in leasing a 2016 Ford Explorer. Even better service at the Service Department. Had my car finished fast and offered me a rental car if I didn't want to wait around. read more

I went in to test drive the new 2017 Ford F-250. I asked the sales rep to get some numbers together to present to me. They through some numbers out and pressured me to buy. I informed them that I would like to take the data and do my research and ensure that this is a good price. I was told it is not their policy to provide customers with written prices? I informed them that I could not do business with a company that does not offer transparency. Bottom line...... We have all experienced the dealer games/scams in the past..... As of 10/28/16 this dealership continues to play these games. I would not recommend them and when I took the time to write the review I see many others feel this way. I think customers are looking for transparency, honest pricing, no pressure, and allow customers to gather data, do the research, and buy the truck due to price and customer service. You will not find that at Al Packer. Please do not waste your time. read more

There service department has some of the worst customer service I have ever experienced. Dropped my truck off for an 8am appointment for a check engine light. Come 3pm, still in the same parking spot, not even looked at. They wanted to keep it for the weekend to look at it. After a few minutes of bitching at them they pulled it in and after 20 minutes of looking at determined it needed an intake manifold. No big deal under warranty. Took another 2 weeks to schedule and order the part and then 2 days in the shop. I asked them to change the oil and rotate the tires while it was in there, completely forgot to do it! They asked me to leave it for another day. I told them to pound sand and left. The worst part is they try and make things up on why things did or didn't happen talk to you like you're an idiot. Once all the dealer warranty's and perks are done I WILL NEVER GO BACK! Save your self the trouble and go to Bob Bell or Plaza. read more

Great inventory very poor customer service. They gave me promises to repair lot damage on new vehicle. Once I purchased vehicle and took back for oil change they denied repair which was just damage from a door hitting fender. I tried to contact manager which are coviently around until the deal is done. They claim dealer is under new management do to unhappy customers but still very bad. Get paper work for any I owe you's. To many complaints to name them all seriously Mr. Jones read more

Do not buy from this location! They have terrible customer service. We didn't get far in the process of looking for a vehicle, the salesman wasn't listening to my needs and try to oversell me with a vehicle because "it's the best one we have." If you are looking for a place with awesome customer service head over to Koon's Ford, I was able to purchase a vehicle that day because the salesperson listened to my needs. read more

Al Packer Ford of White marsh has absolutely terrible customer service. The worst. I would tell anyone in the market for a new or used vehicle to avoid this dealership like the plague. They use bait and switch tactics on pricing and flat out lie to their customers. My recent purchase was without a doubt the worst buying experience of my life. Once they have you "hooked" on a vehicle you are no longer important and they will tell you anything you want to hear to keep reeling you in like a fish on a hook. Nothing but, lies for weeks and when the truck finally came in, a full 10 days after the promised delivery date, they just handed me the keys. No going over of the truck. No offers for service. Just here it is and get out. The salesman actually asked me not to fill out the customer survey from Ford! If you do venture into this dealership please avoid dealing with Jimmy Lowrey (sales manager) and Lance Johnson (sales associate). They are master liars and they will rip you off. They completely ignored my repeated questions about the advertised Ford A-Z pricing that would have saved me over $4,000.00! Once your deal is written up they will lie to you about anything and everything and they will not honor the advertised pricing. Had this not been a limited edition truck that was extremely hard to find I would have walked away immediately. They screwed me over. Please don't let this happen to you. I will never go back for anything and will tell anyone that will listen to do the same! read more

Horrible Experience Customer Service is AWFUL They practice in FALSE ADVERTISEMENT Cars arent as described and as they get you in- if you dont buy it your'e the loser for not buying it as they stated. No response to calls if they screw up; worse: They PROMISE things to make it up to you and then say - Sorry we cant deliver that either Worst experience ever.... then instead of finding another car or making another deal AFTER having sold such said car you should have been buying; they run your credit report and waste that inquiry against you. I have reported them to the Better Business Bureau I am telling my network of 2684 people not to go to them and I suggest you dont either Disappointed Beyond Words read more

This happened about a year or so ago, but it's worth noting. Every time I turned on my car, the battery light came on within approximately 10 to 15 seconds. I had the battery checked and it was fine, so I took the car to Al Packer. I had an appointment at 7 or 7:30 in the morning and was able to drop my car off and provide information the night before. By 2 PM the next day, I hadn't heard anything so I called to check the status. There was some confusion and then I was told that they "couldn't replicate the problem." I told them that was odd because it happened every single time I turned on the car, almost immediately. I was sure they'd forgotten about my car, and I heard some background chatter indicating that I was right. They said they would get on it and call me back in half an hour. They did not so I called back and they said that they had replicated the problem (meaning they finally turned on my car) but couldn't identify the issue. At that point, I was so fed up that I had someone take me over so I could pick up my car. In the end, the problem ended up being the alternator. Any halfway decent repair shop should be able to identify that issue. Who knows; maybe they would have been able to if they hadn't forgotten my car. Then again, maybe not. The worst part is that they never acknowledged that they just didn't get around to working on it. I will never go back there again for anything. read more

Recently i was in the market for a new car and after visiting several dealers for different cars in the area, by far, and i mean by far, so much so that this dealer wasn't even close, this was the worst dealer experience that i have ever had. I have never felt so unwelcomed an unappreciated as a potential customer as i did at this dealer. On top of feeling that i was being pushed into buying something from them after repeatedly telling both the sales person and the sales manager that their was no way i was buying a car that day. The sales guy seemed more interested in flexing his muscles, drinking his muscle milk, and texting whomever, than he was in to even attempting to sell me a car or at the least show me the features of the car, which he didn't at all. Didn't even go with me on the test drive, or even ask to go with me on the test drive. I probably could have drive the car to Philly and i am not even sure they would have noticed. And then their was the manager who seemed to be more interested in me making his quota. Sorry guys, you not making your numbers aren't my problems, and the bs about your gonna give me the best deal now at the end of the month didn't fly because i got a better deal for a more loaded car from a different dealer, after the first of the month. Other issues, they never contacted me back, so maybe they were smart enough to know that they let a potential customer walk, and when i did by a car i used TrueCar which did send a quote to Al Packer, which when i responded to the salesperson about that inquiry, well it got bounced. Maybe this is where Joe Flacco likes to get his Fords but their are enough Ford Dealers in the area to easily just avoid this one. read more

I tried to purchase a car based on the price listed on their own website. When I tried to purchase the car, the sales person (Patrick Hutchins) quoted me a price ~ $4000 higher and gave me some bogus line about how I didn't qualify for certain incentives. When I did the basic math, the incentives I didn't qualify for only added up to half of the difference. When I asked for additional detail, he stopped responding my email. I went online and left my contact info, explained my experience and asked a sales manager to call me back. No one called.... best to avoid this type of dealer in the future... read more

My grandmothers vehicle was serviced at al packer quick lane it had four tires put on and ever since had a steering wheel vibration. I performed an inspection and found that the tires where never balanced and 2 lug nuts missing. I brought it to the attention of the manager don huebel who did absolutely nothing and swept it under the rug. Needless to say no vehicle of my family or friends will ever be serviced by such a devious establishment. read more

Labor Day weekend is supposed to be the greatest weekend for buying a car. Not quite so with these Al Packer Ford in White Marsh, Md. We started quite early in the morning, test drove an Escape. The young salesman, Jarrett Judy, was waiting for a person who was purchasing a mustang to come in. He was cordial, allowed us to test drive the vehicle that we wanted. We had checked the sales price on line and when questioned the salesman said that the price was correct. He stated that he needed the title for our trade-in, we agreed. He had several appointments and it was already getting busy, so we made an appointment at 4:00. We show up and he's with another client...ok. In the meantime we heard one woman who was totally pissed off because she said that their salesman totally talked around her, addressing only her husband even though she was the one paying. Then another lady who was complaining that the price they were now quoting wasn't what she was told originally. That is when the alarms start going off in your head, right? We asked to drive the car we picked out one more time, while he finished with his client. We finally got his attention after about 15-20 minutes waiting. He goes to get the keys, and informs us that the car was sold. Yeah that's right...We were stunned. We had an appointment and the title of our car as was asked. He was somewhat harried and gave a lackluster apology. He said to go look and see if there was another one we liked and he'd make it right. 1. There wasn't a comparable car. 2. Of the 2015 one was Orange...not happening. 3. The closest was a step up in one of the colors I wanted(Black/White), it had more than I wanted or wanted to pay but HE was going to make it right-the next day because he was still with his customer on OUR time. Folks we are still waiting...My husband called him in the morning, oh he comes in at 12:00. 12:00 comes and goes...3:00 my husband calls again. Now he hems and haws about how the price on the internet is not real and how he can't sell us the car for that price. Bait and Switch...stay away...and steer clear of a Jarrett. My husband was told Scott Rippy was the general sales manager who has yet to return my husband's call...I was told Bill Crumley is the sales manager. Who is the real sales manager...God knows. Just Stay Away... read more

I have been dealing with this company for over a year now and the customer service department has been great!

I bought a top of the line. After I got home realized I had no tire jack I asked for it and it was given the run around. I let it go but after spending $52k I wasn't given any good customer service. This is the worst place to get service done. An oil change takes no less then 3hours. Save yourself from shady customer service and DO NOT SHOP HERE! read more

Multi Layers of Unprofessionalism here at Al Packers White Marsh Ford. Made appointment to see/buy CPO F150 with sales person A. Knowing the speed with which good deals on these trucks go I cancel work travel and move appointment up 2 days in hopes of it still being available. Sales person A won't be there, away on vacation, gives information to his coworker Sales person B who will handle the showing/transaction. Agree on time and date with sales person A. Arrive for showing to find Sales person B is off. After some obvious confusion, Sales person C looks up Truck in question, finds out vehicle was sold yesterday. Zero communication from anyone there at Al Packer Ford To this end. Traveled from Virginia and cancelled business to purchase this vehicle. I fully understand you need to act quickly on used vehicles and the dealer is under no obligation to hold a vehicle. I am more upset over the clear lack of communication between sales staff and the unapologetic response that I got from the on duty sales people. One sales guy responded that "truck sold at 6pm and Ralph was away, no way to call you", a simple "we apologize about the confusion" would have sufficed. As I received calls from your sales staff trying to SELL the vehicle past 8:30pm, business hours clearly weren't a consideration here, this was a product of laziness and disorganization. Unprofessionalism all around. Al Packer Ford will never see any of my business in the future. Cheers to perpetuating the "sleazy used car salesman" stereotype gentlemen... read more

Let me start with the Moral of the story.... never loose BOTH of your keys to your new F150 at the airport.... especially when your truck is in hourly parking! I purchased my F150 at Al Packer, and all of my experiences have been great! While traveling i lost both my keys. To compound the issue the truck was parked in a spot where it would have been extremely difficult (and probably would have caused damage) to get towed. Gavin @ Al Packer graciously offered to take the necessary equipment, and the new keys, to the airport garage. An hour later i was back on the road! read more

My father purchased a Ford tarus Dec 2014 with a sales rep named justin. AS a bonus he promised to send all weather rubber mats within a week of purchase. #1 the car was supposed to arrive on a Monday when we got there they stated it wasn't going to be there till Friday. Ok fine we let it go. But after a week of not receiving the mats we called our sales rep back and he had stated he no longer worked there to speak to a manager Russell martin. My father spoke with him only to be cussed out, called B**ches and motherF***ers, made fun of because he had a foreign accent, then another associate called back and also used foul language towards my father. There own sales rep that sold us the car who worked there had stated how the general managers and director jerry Clark were all on one team and they would never do anything about your complaints/situation. Jerry Clark was pretty nasty and didn't seem to believe what I had to say he said even if I did try to contact the owner all he would do is send him an email. He tried to redirect me to the General manager that foul mouthed my father but I wasn't going to talk to someone who was so unprofessional. I threated to get my attorney on the case as well as trying to get a hold of the owner Mark Packer. He told me to have a nice day and hung up. Within minutes his "helper" by the name of Blake called back got my father's info and told me the weather prof mats would be here over the weekend. We'll today is Friday and nothing has came in yet. After several unuseful attempts to reach the administration department with Samantha ford my father is left highly insulted and there service will never ever ever be used by us or our friends!!!! I wouldn't even give this buisness 1 star. This whole place is a scam. Where is the owner and why us he allowing all of this to go on??? Is this his image?? read more