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    Al Packer White Marsh Ford

    1.9 (102 reviews)
    Open • 8:30 am - 8:30 pm

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    The entire dashboard was open and wires everywhere. Not even safe to drive. Actually did not even make it back to the terminal.

    BE CAREFUL! All I wanted was a key cut for my commercial truck. They had my truck for a month and returned it with none of the dashboard lights, cargo lights, or camera working. I brought it back they had it for another month and was going to charge me over $1,700 to fix the problems they created! I have tried to call ford and they are giving me the run around!

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    14 years ago

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    8 years ago

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    14 years ago

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    11 years ago

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    14 years ago

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    11 years ago

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    8 years ago

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    12 years ago

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    11 years ago

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    9 years ago

    I have been dealing with this company for over a year now and the customer service department has been great!

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    11 years ago

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    Page 2 of 3

    Ask the Community - Al Packer White Marsh Ford

    Review Highlights - Al Packer White Marsh Ford

    “This is where my rating switches to 1 star for Arnold Silverman and the managers at Al Packer ford.”

    Mentioned in 3 reviews

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    Chuck's Auto Parts Solutions

    Chuck's Auto Parts Solutions

    (1 review)

    I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

    From the owner: Chuck’s Auto Parts Solutions is your trusted source for premium recycled OEM, remanufactured, and…read morenew aftermarket auto parts. With over 52 years of family-owned and operated excellence, our third-generation team proudly serves customers nationwide from our state-of-the-art facilities in Douglassville and York, Pennsylvania. From engines & transmissions to body panels, wheels, tires, headlights, taillights, and interior components, we carry parts for nearly every make and model 2008 and newer. Our vast inventory is constantly growing—adding up to 135 new vehicle listings daily—ensuring we have the parts you need, when you need them. Each part goes through our quality process—cleaned, inspected, tested, and graded for an accurate part description—so you can buy with confidence. Plus, we offer nationwide shipping and our available LIFETIME part & FULL labor rate warranty coverage for true peace of mind. Whether you’re a repair shop, dealership, or DIY car enthusiast, Chuck’s delivers Quality Parts, On Time, As Described.

    Advance Auto Parts

    Advance Auto Parts

    (5 reviews)

    I came here last minute because my car battery died and my friend had to give me a hot shot. It was…read morevery last minute and I came with one hour to spare. The prices were better here than auto zone but the guy at the register was very verbal on me coming last minute. I didn't ask for my car to break down on a Friday evening, so that's the only reason why I'm giving them a 4 star rating. After getting me situated, the guy was done within 10 mins. Quick and easy payment, my car was right there, and no one was in the shop. I never expect chick-fil-a customer service when I go to places, but I was here an hour before closing, not 15 minutes.

    I hate poor customer service and that's what I received when I entered this location at 9523…read morePulaski Highway, Middle River Road 21220. A simple problem required a couple of minutes of one of (2) store associate's time and neither one of these "knuckleheads" bothered to come outside and diagnose my problem. It was a simple "tag light" bulb out. One of them gave me an old screwdriver and let me fend for myself; unbelievable. There wasn't even that many people in your store that day; what three. He lied and said he would be out to help me but never came out. I went back inside and of course you guys wanna play the old disappearing game. No problem I gave them there screwdriver's back and went to another Advance Auto closer to my neighbor where they're used to dealing with PEOPLE LIKE ME. So, folks the moral is if they don't really wanna help you because of the color of your skin take your business somewhere else like I did. Finally, it was a holiday and one guy told me that the landfill up the street was closed. Another lie dude it was wide open SMMFH. You guys got your wish I won't ever come back to this sorry location again. I'll just ride past it to someone who really wants to show me some good customer service!

    Bob's Automotive Repair & Service

    Bob's Automotive Repair & Service

    (33 reviews)

    I highly recommend Bob's Automotive Repair & Service. My check engine light kept going on and off…read morerandomly and I needed to get it figured out and fixed as soon as possible, because of course it's time for my emissions test. I stopped in there to schedule an appointment, and they asked if I could leave my car right then. That was awesome for me. They called me a couple hours later to tell me what the problem was and quoted me a price. A couple more hours and they called to tell me my car was done. That was awesome to me to stop in without an appointment and get my car fixed all in one day. They are all very nice and their pricing is very fair. I felt they were very honest and I would definitely use them again if needed. It was a very good experience working with them.

    A literal scam! I came to them to find out what was wrong with my engine, although i got a…read morediagnostic from autozone and let them know they said i needed a MAF sensor, but they told me all it was, was the air filters and low oil codes popping up. Charged me $220, ok. Not even 2 full hours later of me driving around to do errands my engine light comes back on. Not only that within a week after me bringing my car to them, my car starts starting and not staying on. This happened 3 times within a span of a week. I got stuck in a garage because my car wouldn't start anymore and a guy my school sent out looked at my oil and said it was dark!! i brought my car BACK to bob's and they then charge me another $200 just to clean out a sensor but on the receipt it says they removed and replaced the sensor (lying on paperwork) and they said this was a new code to pop up. But when I brought my car to autozone before coming to Bob's, they told me the MAF sensor was the issue. Another 3 hours after driving my car from getting their service, my engine light turns back on. They have no respect for clientele and just want to ruin your car so you have to keep coming back to them. I have never been so dissatisfied in my life! Do not go here!

    CarMax

    CarMax

    (113 reviews)

    We had a great experience with the sales team. Dave was exceptionally helpful and nice…read more Now the car, their so called "certification" on their used cars and service department communications completely different story it turns out. We only made the initial payment and car had to be towed (yes, it was not safe to drive back) not once but twice one with a radiator that had a hole in it and once due to active severe misfirings because of the bad spark plugs. We were told that if you were in a auto mechanic school and make such mistakes of not checking these coils or plugs you would never complete your education. It is really disheartening that they proud themselves about this so-called certification, yet they can't even do something as basic as a first month of student should know to check. It was a hustle to tow the car over there. Now we are on the same boat. Second time with a completely different problem. Unless you're a mechanic and can open up the engine and check all around that compartments I would be very wary to buy any used car from CarMax.

    I wax recently looking for a car and I ended up seeing a ad on Facebook for carmax. However; during…read morethe snow storm last year (2025), a young man was shoveling snow in our neighborhood and gave my husband his business card . A year later I reached out to him and he relied. KAREEM is his name and he's AWESOME! I told him what I was interested u which at the time was a certified pre owned Mitsubishi because I previously owned one . After talking and looking at cars , I was looking at different options of SUVs with a 3rd row. Kareem was very patient , professional and knowledgeable . Too make this long story short I went from wanting to certified pre owned Mitsubishi to purchasing a "2026" Santa fee w/no money down and I absolutely love it . Thanks you carmax fur everything ! And thanks you Kareem for being awesome!

    Al Packer White Marsh Ford - car_dealers - Updated September 2026

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