Awful experience, had a nurse come to my father's home. After the consultation she called the…read more"doctor". She was the most unprofessional, unpleasant person. You would think considering all circumstances she would have been nice and able to explain steps / requirements. She instead insulted my care, argued and then decided to deny care. Awful company, disgusting doctors. Look elsewhere

In-home care for my mom, who died within days of entering hospice (which I learned is a status, not…read morea place). East Bay Hospice was excellent in every way, through every phase and interaction. Prompt, considerate, thorough. Candid. Staff who arrived were there to actually help. After death, they did all the right things without complications or delays. Deeply grateful to the individuals and the organization. Recommend.

Suncrest Hospice Team went above and beyond for our family during one of the hardest seasons of our…read morelives. We are forever grateful for their love, compassion and dignity showed to our mother and our family. You were truly God-sent. Your gentle care, kindness and patience brought us comfort when our hearts were heavy. You did not just provide medial support; you ministered to me and my family with grace, encouragement and peace. We felt covered, supported and never alone. Thank you for walking us through this journey and honoring my mother with such respect. Special thanks to Hospice Liaison, Kerri K.; Nurse Brandy W.; Nurses; Social Worker Danielle S.; Chaplain Beth, Staff Coordinator Rhonda; CNA Supervisor, CNA Fanning and all the Certified Nursing Assistant that made sure my mom was taken care of. Your presence brought peace to our home during our mother's final days. Mom, Rest in Heaven 12/21/50-1/10/26 The Flemings' Family Portsmouth VA

Stanford Hospital referred me to Suncrest Hospice for a family member who was stage 4 cancer. They…read morewere extremely knowledgeable and professional and caring. They provided transportation to his son's resident in Contra Costa County. When they arrived, the equipment needed had already been delivered. They assigned nurses to come daily, including a Chaplin and 24/7 hotline. After services were no longer required, they sent cards with their condolences as well as literature on their "The Grief Cafe" bereavement support. I highly recommend Suncrest Hospice for home care.

I really appreciated the care my grandmother received from VITAS. At the beginning, Heinz Remo came…read morein and explained everything that we could receive through hospice during the intake process. We'd been putting this off, but my grandma just wasn't doing well and we realized we needed more help. Everything was provided and all the car she received was absolutely amazing and made her end of life much more comfortable. Thank you!

My mom was on vitas hospice 8 years ago. The day that she died she was in alot of pain. My sister…read morecalled vitas several times to send someone to see my mom. They only said there is no one to send. My sister finally told them she needs help and she will call 911. They told her she is not to do that. My sister didn't have a choice and called 911. My mother was on the commode at the time when they arrived. They hooked her up to a heart monitor. She evidently passed on the commode. My sister called vitas back and said she passed. They told her they will send a social worker. My sister said no not to do it. After afew hours vitas called wanting to pick up their bed. We said my mom was still.in the bed. We were waiting for the mortuary to pick her up. Afew days later vitas sent the nurse and aide to our house to take care of my mom. Apparently they were not told about her passing.

She was responsive and helpful. She was unable to meet my specific need but was very kind and…read morefollowed up to make sure that I was able to find someone to help with my particular situation, ( my family member is younger than a a senior and needs care). If I have need for senior services, I would be happy with this company.

Linda was a godsend. I needed to find a placement for my mom, but the fear of making a mistake had…read moreme frozen in place. Linda Wurth of Better Care Choices knew who to call, how to set up tours of the best options, what questions to ask. With her help, I was able to make a decision within about a week. And I feel at peace with that decision. Her fees are reasonable, her expertise invaluable--don't hesitate to make that first call.

My fathers caregiver Jeannie Taylor has been a blessing. We could not have gone through our…read morefather's passing without her.

My caregiver Carolina Figueroa is the best of all caregivers she brightens my morning every day and…read moreno task is too small or too big for her! Definitely a keeper!!!

In early 2023 both my Mom & Dad were hospitalized after falls, Mom's being the more serious but…read moreboth parents needed rehabilitation and care. My brother and I very nervously approached Beth Quintong and Classic Care Home of Walnut Creek. Beth and her staff were extremely welcoming and kind hearted from the moment we met them. Sadly my Mom had a stroke soon after entering the home and passed away. But Dad, albeit exhausted after years of taking care of Mom, was brought into Classic Care and treated with exceptional kindness. He lasted three more years and just passed away this week. From the moment of entering Classic Care Home Dad was treated like "the Admiral"(yes he was ex-Navy) and was showered with kindness. We were lucky to find this home for Dad and couldn't recommend it with any more appreciation. Beth, JoJo, Gwen and the entire staff are angels.

A review most overdue…read more.. Classic Care Home of Walnut Creek Having visited dozens of assisted living and residential care facilities in the Diablo Valley area, the prospect of finding a residence home which provided an optimal environment for our Mom's progressing 24/7 care needs and particularity of preferences, seemed unlikely at best. Our family was very fortunate to receive a referral which led us to the doorstep of Classic Care Home of Walnut Creek. Beth and Ed Quintong, their family members and their family of exceptional caregivers; Maria, Lynn, JoJo, Peter and Chris, were able to provide our Mom with extraordinary care and companionship when she most required it. Affording her a true sense of home, safety and belonging in her final years. Beth and her care-giving staff make a point of personally connecting with their residents. This allows them the insight to identify and provide for the individual's needs beyond rote care scenarios. It translates to more opportunities for residents to experience joy and contentment, despite the daily challenges with which they contend. Encouragement and personal social engagement are the cornerstones of Classic Care's approach to providing positive and caring support for their residents. Most importantly, they listen and address any concerns as they arise. That applies to both the residents and the family members. Beth is actively involved in all aspects of the home's daily management and oversees the care plan for each resident. This includes dietary, Rx, hygiene and other necessary assistance. Beth collaborates directly with the resident and primary family representative to best optimize the resident's sense of dignity and quality of life during their stay. Her personal involvement, focus, openness and rapport with medical providers and family members provide an informed and clear communication exchange. Her extensive experience is pivotal in finding solutions and recognizing behavioral progressions. Her partnership, honest feedback, compassion and humor are invaluable. Our Mom was a resident of Classic Care Home for just over 4 years. Beth always extended her sense of home and family into the lives of her residents and their families. That was an unexpected benefit which brought our Mom much peace during those years and at the end of her life in 2022. Beth, Ed, their family and the extraordinary individuals who provide this "classic" care to the residents, demonstrate an uncommon benevolence and personal concern for those in their charge. For all of these reasons and many others, we are deeply grateful that our Mom had the opportunity to be the recipient of such thoughtful and compassionate care. They are performing great works with grace. Our profound appreciation for their dedication and sublime efforts cannot be adequately conveyed. S. Jones and Family

Bay caregivers provider the best service for my Mother, caregivers are knowledgeable and caring.read more

We were truly in a crisis. My mom, the primary caregiver for my dad (84 with Parkinson's) was very…read moreill and unable to care for him. I called Nora on Thursday, met with her Friday, and had a wonderful caregiver (Jasmin) set for Saturday. Throughout the process Nora was kind, professional and attentive. She was flexible with the schedule, as we often didn't know until a day or two prior what the needs would be. When a change of caregiver was required due to schedule, Nora herself showed up to make sure they were oriented properly. I highly recommend BayCare Givers. Thank you so much Nora, Jasmin, and Queen Esther.

My mother was close to death and I had no idea how to comfort her and make her transition easier as…read morethis was happening so fast. I googled Hospice and came across MD Choice that had some good reviews. I had no idea who I was calling but there had to have been some divine intervention pushing me to this call and this company. After a few questions I received a call from Dr De Leon who was the most compassionate and caring doctor I have come across. He sensed my immediate need, came straight out to the house, assessed my mother and went himself to the pharmacy to pick up the needed medications. He knew the urgency and took it upon himself to do all the footwork. He obtained the needed comfort medication, stabilized my mother and allowed my mother to pass peacefully all within a matter of hours from making that initial call. When she did pass that evening, he again, arranged for everything from the pronouncing to the calls according to the pre-arrangements. Without MD Choice and the connection with Dr De Leon, I don't know how I would have been able to handle the situation. His immediate response on a Sunday, his Taking control of the situation and quick actions made such a difference in the final few hours my mother had. If you find yourself in a situation like this and needing someone to help in this time, I highly recommend MD Choice and Dr De Leon. I am forever grateful to MD Choice and Dr De Leon for acting so quickly and with such caring and love in this terrible time of need. Thank you from the bottom of my heart and the hearts of my family.

My brother used MD Choice Hospice for only a week before he passed. But we're extremely happy we…read morechose them. Not only were they able to provide significantly more daily visits from their team of nurses and aids than the other options we considered, but they were incredibly responsive, efficient, and helpful with every question or request we had--and that includes their 24/7 on-call team. Cheryl, the RN Case Manager, in particular, was a godsend. It was a huge relief to be able to rely on them so thoroughly from day one. They delivered everything we needed within hours of getting the paperwork done; and both Cheryl and an aide were there for the last few hours my brother was alive--providing support and care. We really can't recommend them highly enough!

The Hillendale team was a wonderful support during a very challenging time for our family. The…read morecaregivers were skillful, helpful and kind. Special thanks to Sophia A., Marci L., Alberto de LS, Aron C., and Elizabeth D.

Hey HHC Team, I just…read morewanted to thank uchenna for going above and beyond to assist with my wheelchair transfers couple of days this week. Her willingness shows that she is a proactive team player. Finally, I personally appreciate her magnanimity for taking the bull by the horns in helping out. I don't usually say things like these in my hay days but I have to say it this time around because it warrants it. Thanks Sly HHC client

I have been In Shadelands Post Acute two times now. The first time I was here 12/2023 - 4/2024. My…read moremost recent stay was from 3/2026 - 4/2026. I love this facility, because it is well kept, clean and the staff members and services are second to none! I love how staff members willingly cover for each other during lunch breaks, busy times, etc.). I never experienced any rudeness or problems from any employee at Shadelands. Shadelands will ALWAYS be my first choice for Post Acute care.

I've had my fair share of experience with SNFs--both as a healthcare professional and as a family…read moremember of a patient. I can honestly say that Shadelands exceeded our expectations. Not only is the building new and well-maintained, with private rooms and bathrooms for each patient, but the quality of care truly stands out. The Director of Nursing makes a point to round on patients regularly, remaining visible and available for questions, concerns, and feedback from both patients and staff. That leadership presence carries over to the frontline nurses, who consistently treat patients with empathy and compassion--qualities that can be lacking in many other SNFs. The food is also impressive. It may not be a five-star restaurant, but even as a family member, I found the meals enjoyable and something I wouldn't turn away. Like any facility, there are opportunities for improvement. Therapy services at times seemed to be provided at a minimal level, likely reflecting staffing and workload challenges--an issue I recognize is not unique to this SNF. That said, I'm grateful my family member was able to maximize her rehabilitation. Her extended stay following an acute stay helped build her endurance, and she received excellent nursing care before being discharged home. As a family, we felt more prepared and better equipped to care for her. Now, she's slowly but surely thriving again. Thank you, Shadelands team, for being part of our journey!