Overall not a bad experience with Alamo but a couple things to be careful of. 1) make sure you have a copy of your confirmation handy and the price you were quoted online. On Alamo's website, the 3rd party insurance was $15 a day. The charge at the Alamo location is $18 per day and they tried to charge me this rate until I showed them the quoted rate online. Apparently the guy couldn't see what I was quoted online (either he's lying or because this is a franchise Alamo location not corporately owned). I had booked the car the night before and the Alamo email was in my junk folder so I couldn't find it right away. 2) You have to show proof of 3rd party insurance (aka liability insurance). Some US insurance companies don't cover driving in Mexico so double check your insurance policy. It's mandatory to have liability insurance as stated on the website. Service was friendly enough but slow. Seems like the only people in a rush were the runners (eg shuttle and the porter that walks you to the shuttle). A salesman from a tour company will try and make small chat with you as you wait for your car - awkwardness for sure but you are in one of the tourist trap cities of the world... Overall, not the worst rental car experience I've had. read more

Zero star if I could. This business model is a scam. First, there is zero operation or management at this place, avoid at all cost. They force you to pay third party liability additional insurance or they will not rent the car to you, no upfront disclosure. Everyone was waiting in line for an hour then at the counter arguing for another 30 minutes. read more

AVOID ALAMO CANCUN! My rental car was parked and hit by a drunk driver. Alamo charged me $3,300 for an accident that their insurance company covered them 100% for and stated it was not my fault. Alamo will not answer my calls or respond to my emails. This is FRAUD! read more

Terrible experience all around. The existing reviews from other Yelpers are representative of my experience too. They're slow, inefficient and as a result the overall customer experience is extremely poor. Pickup from Terminal 2 at CUN was slow (took about 30 minutes for the shuttle van to arrive -- and only after 2 phone calls to put pressure on them). Paperwork and the check-in counter is slow and unorganized. The workers maintaining the car don't seem to communicate with their counter colleagues which results in confusion over which car customers should be receiving. We waited nearly an hour for our car partly because they gave the wrong car to another customer who then drove off and were forced to find another car to wash, clean etc before presenting it to us. The return process was equally terrible. I was in one queue for nearly 30 minutes only to be rudely told "I'm not helping you, I'm going on break now" when I reached the front of the line. The proper thing to do would have been to direct customers that your queue was closing at a specific time and encourage them to form up in other lines. It's just not worth it - find another car rental service and you'll save yourself an hour+ each time you rent/drop off your vehicle. read more

Got scammed. They gave me a car with tons of scratches on it and did a poor job of marking everything. We found some extra stuff they didn't but missed a tiny mark on the tire (smaller than the little circle they have to record damage). They charged us $150 USD for that even though we only rented the car for a day and 100% did not do that damage. Never using Alamo again. read more

Everything negative said below is true. The initial inexpensive fee brings people in, they nickel and dime you everywhere and anywhere, so you end up spending more than if you went elsewhere plus have to deal with their extremely rude and slow service. Bring a copy of your confirmation, make sure whoever paid the initial deposit on the confirmation is the SAME person who is driving, and you have that same exact credit card used. Or else you have to pay an extra driver fee. read more

DO NOT RENT - they're running a scam and will lie to you to your face to rip you off. $25 rent turns into much more ! At the pick-up the agent signed me up into multiple additional services I didn't agree to/opt into - Additional driver (+1075 MXN) - Emergency assistance (+306 MXN) Additionally, the agent opted me into following and said they were part of Expedia promo I wouldn't be charged for, so I said OK: - Prepaid fuel (+954 MXN) - Upgrade (+400 MXN) They require you to buy their insurance because the one on Expedia only covers liability. They require to buy theirs to cover uninsured motorist case too. So I guess that was needed. At the bill signing he explained the bill, but skipped over first 2 items and reiterated others again were free after I asked. After reviewing the bill before return, I realized they set it up to be charged and indeed it was. I got additional driver charge off the bill at the return and complained about the others at the kiosk. Since I was in a rush to the airport and the agent said it's OK that I can go I thought she waived the charges, but I was charged anyway after returning to the US. read more

Zero Stars. I have traveled world wide and this was the worst rental car experience I've ever had. They up charge you when you get there and I was made to pay full price upon checking out the vehicle. Due to a family emergency I returned the vehicle one day early and not only did they not refund me but they overcharged me from what I had originally signed for. They are nothing short of thieves and their customer service is lackluster at best. They promised me a refund several times over the phone and then emailed me back-and-forth only to say that they decided they were charging me for the day I didn't have the vehicle. Disgusting and horrible do not rent a vehicle from this location. Stay away run. Worst car rental company on Earth in Cancun. read more

Took a car for 14 days at Alamo, Cancun Airport, Mexico. Reservation was done through Expedia. Alamo shown "Due at pick-up: $83.03" - I was very happy. In reality it was just a joke - liability insurance is extra and you have to pay for this, plus some pore fees and taxes! So, I end up with total $675 for the same 14 days!!! What is the point to mislead customers and show only part of the real price?!?! read more

What a catastrophe!!! Reserved a full size car via Hotwire. Upon arrival at baggage claim, approached the Alamo booth. Advised me they did not have my full size, only a mini car but for same price! He referred me to another agency "MEX" who quoted me double the price I had reserved if I wanted a full size car. Returned insisting I had reservation. Caught an Alamo van ride to their rental office which was a very chaotic scene. Female employee confirmed there was a full size car for me but did not use my Hotwire booking. The $100 amount due became a $372 charge after insurances and taxed and fees were added. I did not receive any documentation regarding the insurance they had purchased. When I called Hotwire for assistance they reported that I had not checked in to pick up my vehicle, which was blatant lie. I had the reservation number and paperwork printed out and presented. Recommend you prepay the vehicle before arrival if you even can? Extremely frustrated with all of their shenanigans! WELCOME TO MEXICO!!! I'll keep my US dollars in the USA. Not worth the frustrations read more

HORRIBLE! Never come to this place. When we called They told us we would pay $450, but when we arrived they wanted to charge us over $2500 for deposit. Please just go to FireFly car rental they are awesome and they DON'T lie with their prices. read more

Make sure you have a copy of your confirmation handy. You rented a car because it was about $3 a day, right? And that is too good to be true for a reason. It's a scam. Mexico law requires liability insurance. That would cost about $75 PER DAY according to the agent here. Or they sell you CDW or Super CDW. Which sounds good because it is about $50 for CDW and no deductable. BUT, this does not include liabilty insurance and you'll have to pay a fine if you get pulled over at a police checkpoint... which is common. A few US insurance companies cover your liability driving in Mexico, so double check your home car insurance policy before coming here. Or... just don't rent in Mexico. Here is why. My totals to go to Chichen Itza: $65 rental car $25 fuel $60 tolls (yes... this is not a typeO) $30 entrance (for 2 people) So about $185 total. If you do your homework you can get a tour for two people for less than that. And you will have zero risk and not be stopped 28 times on the road by official looking people that have no right to stop you at all. Some are informational... most are scammers selling you a less desirable alternative to just going your own way. In short... if it is not police... you really don't have to stop. Again.. just don't drive here. It's the worst. read more

Writing this to report the horrible service we received from Enrique Hernandez. From the moment we walked in, he had a terrible attitude and didn't like that we were asking questions. He just wanted us to sign and leave. Also, was very misleading with prices and what the company offers. Upon us returning the car, same thing...horrible attitude and again, wanting us to just agree to all the extra fees without asking questions. He also accused us of not getting the gasoline through them and when he finally decided to check our contract, he realized that we DID IN FACT get it. He never apologized, just shrugged his shoulders and continued being rude. There are a lot of options in Cancun, not sure if this is the best one. read more

Yes... just as all the other reviews described the liability insurance issue, you have to show proof it is included when you booked the car rental. Our car rental was booked through Expedia and just as our friends warned us, car rental companies in Mexico will try to hustle you into purchasing more insurance. I'm just surprised the Alamo rep claimed we purchased the other insurance but that liability was not included and it is required by Mexican law. They demand proof (which is included in our credit card coverage as well) but these Alamo reps prey on tired travelers too annoyed to look at their cell phones for the fine print to show liability insurance is included in what we paid. We attempted to search for the details. The shocking and stupid part of this is liability would be the first and primary coverage and to tell us that their system doesn't show we purchased it. Then the lady said we can't rent the car unless we put a large down payment, which we calculated to approximately $3000 USD. We should've walk away like our other friends did at another car rental agency but we needed to get to our destination. Our friends ended up going back the following day to pick up their paid rental and another rep did not hassle them about needing liability insurance... bc that's always the minimum coverage when we purchase it via Expedia. Lesson from this mess? PRINT OUT YOUR INSURANCE COVERAGE THAT SHOWS DETAILS INCLUDED, such as liability insurance. This recommendation goes across the board with all car rental agencies for Mexico. Such a great trip we had but this part of the trip will always be remembered... and we will always tell our friends how Mexican car rental agencies rip off customers by trying to upsell this when it is already paid for. Another issue? The damn push start button had issues and the car would not start. We went to another Alamo across the street from our hotel for assistance. The lady used the key fob and tapped on the push-start button a few times and then the car started. We didn't want to be stuck out at Chichen Itza in the middle of nowhere but this method worked a few more times when we couldn't start our Nissan car. read more

Their price is pure bait. Once you get to the office they will ask you to buy a costly insurance that is never stated in their price. Then, they will make you sign a disclaimer making you responsible for the car even though you already payed for the insurance. read more

We have used alamo in Cabo with no problem. So we tried it here in Cancun. We always rent directly on alamo website. We rented a mid sized automatic car for 7 days. We used our Amex for primary insurance and then we purchased third party liability (required by Mexican law). A lot of people left bad reviews because they think they are going to rent a car for $3 a day. Common sense will tell you that there will be more charges that are not up front. To give you an idea.. we paid about $21 a day. For seven nights Total $150. (The price in included a 40% off coupon because we are on some email subscriber to alamo which helped keep the price lower). Expect a hold on your cc which is common for renting a car in Mexico. We inspected our car throughly at the beginning taking photos for piece of mind. When we returned the vehicle it was pouring rain and busy. The staff quickly took the vehicle and inspected it quickly and we were on our way. We tipped a couple of dollars to the staff that helped us and I always think that will help yourself in the long run. All in all great experience. Driving in Cancun to tulum was very easy. I recommend not driving at night.. kind of hard to see because the highway is dark. read more

As other reviewers have commented, I made a reservation directly on the Alamo website but when we arrived to the airport they told me that they didn't have any cars unless we had prepaid the reservation. This was never stated on the website (that you have to prepay to hold a reservation). What is the purpose of accepting reservations if they don't hold a car for you??? We ended up going with Europcar for almost $200 more than our reservation price but cheaper than what the other companies with cars were offering. read more

Alamo rental car (Cancun, Mexico) had overall excellent customer service. The rates were on par with other companies but what set them apart was the employees commitment to the consumer during and after the service. Diana Dolores Acevedo in particular, went above and beyond to ensure that not only my wife and I were happy. She genuinely valued our feedback in hopes to make Alamo's customer service even better moving forward. I would recommend them in the future. read more

I don't give it 0 because I can't these the worst car rental company we make the reservation online and when we come to pick the car up nobody was there we have to wait and 1 hr to get somebody asking for thousand of dollar deposit. I really DONT RECOMEND read more

Scam, 15$ a day rental turns 6$ 4-day rental into a 106$ rental. Never mind orbitz is also in on this scam, they say the liability is included in the rate but when you show up they want 4x-10x the rental price for their scam "insurance"..and when you take it, , your cc insurance is void. read more

Worst car rental experience. We rented a car from the Alamo location in the Hotel Zone Cancun - Condo Salvia but I assume they are "related". I tried to return the car early three times They wanted to charge me a cleaning fee for sand on the floor mats Alamo corporate was no help at all DO NOT EVEN CONSIDER THIS COMPANY AND/OR LOCATION FOR A CAR...I spent a half a day trying to reconcile with them in Cancun and a week after the fact with corporate trying to understand why they allow the thievery to exist...incredibly frustrating and got nowhere with anybody in attempts to solve. We had a great time in Mexico on vacation...but I will never forget this "off the charts" negative experience with Alamo. read more

What a shit! They rent a car via Expedia per 95$/19days but when i came they wanted 711$ plus 95$ plus 700$ deposit. Don't go there!!!

Our experience was the worst with this company at their Cancun airport location. We have booked the car through Expedia and it said that this company has a 24H counter at the terminal. When we landed at 7:00AM we went to the counter only to find out that no one is there until 9:00AM. There was a phone number to call the main office, but no one answered. We have wasted 30 minutes until someone told us that there is a shuttle outside that we need to take. When we arrived to the office, we were greeted by a person whose English was very difficult to understand and he tried to scare us regarding the insurance of the car. The Expedia deal included Liability insurance, but the person kept insisting that this insurance is from Expedia and not from Alamo and that if something happens we will have to deal with Expedia and that this is a bad thing. He did the same thing with the credit card auto insurance and kept scaring us that we are not covered and that we need to buy insurance from Alamo. Before I could realize he took my credit card and charged it about 4000 USD. He said that this is a deposit since I don't have insurance with Alamo. When we asked to cancel the transaction, he said he can't and it would take a week to get the money back. I have to mention that the car we got does not even worth 4000 USD. It was old, beat up and had many dings an scratches, so it took us a very long time to inspect and record all the damage. The car did not have a full gas tank, so we had to stop and get gas after we have left the office. Two days later, I have found out that the horn does not work and in Mexico that is a big deal. Returning the car was ok and fast. I would have to say that I will never get a car from ALAMO Cancun airport again. read more

This is the worst rental experience I ever had. We waited 45 min for our car as it was in the wash. It was double contracted and given to a family arrived way after us. We were told to wait again for another car in the wash with no apologies or regret. We ended up canceling our contract and take a Uber. DO NOT RENT WITH THIS AGENCY, the online reviews are accurate. read more

During check out, we felt hustled at the counter to purchase $22 per day liability which was required "by law". After us scrambling, he finally told us we could simply put down a large deposit instead. It didn't feel right at all and felt like he was trying to "get" us. He also told us not to worry about filling up the tank because they will give us the market rate. He said that the gas attendant will try to rip us off. Instead, they did by charging me a full tank of $54 US dollars to fill up a tiny 4 cylinder vehicle that was half full of gas. Will never rent with them again. read more

My car rental of $33.05 turned into $262.11 for five days. I don't know how you avoid these extreme fee, but look at alternative transportation. added costs: PAI, personal accident insurance + $22.63 TPI, Third party Liability +$101.92 Airport fee 18% +$141.85 small add ons +$10.87 If you rent a car try to get a final quote before booking. This supprize was not pleasant. read more

Classic bait and switch. Rented through Expedia and was quoted $5 for 3 days. When I got there I was forced to pay a mandatory insurance that increased my original price to $140!!! They advertise their price that low so they can show up on the top of all the searches. The man at the counter was like you should have read the fine print. The print never said I'd have to pay this mandatory "third party liability" insurance. Apparently my US and credit cards insurance doesn't cover this? read more

Horrible! Made a reservation months before, verified it the day before. Show up get put on a shuttle just to find out they don't accept discover?!?! I had cash debits and a discover card and they could do nothing. Save yourself the trouble and got to hertz! read more

Although the staff is very efficient and friendly once you start to do the paperwork you find out if that a ripoff this agency is. I made my reservation online and signed up for a holiday special rate for a mid size car at a bargain $89.00 for 7 day and would add extra loss-damage insurance at the airport when I picked up the car. It was an outrageous $35.00 a day. When he went on to explain stipulation in the agreement there was a clause that stated that I would receive the vehicle with a full tank of gas and could return it empty and they would automatically a $50.00 to the charges. Even if I returns the car totally empty it would only cost about $30 to fill up the tank. I was able to rewrite that section so I would bring back the car with a full tank with no extra charge. They also will try to charge you $15.00 if you have sand on the floor. I have been going done to that area a d renting g cars from Avis, Budget, Hertz,etc. and have always been offered to bring back the car with a full tank for no extra charges, extra insurance is about about $25.00 a day and no other agency tries to charge to vacuum out what ever amount of sand or dirt you have picked up along the way. What should have cost me about $275.00 plus tax ended up costing almost $350.00. Alamo in Cancun never again. read more

Worst service ever. We called Alamo early on to notify we only travelled with a debit card and they said it was fine. They charged us ahead of time and when we landed in Cancun we where helped by Laura and she gave us the worst service ever and were denied our car, she literally said sorry no debit cars so yeah go back to the airport and figure it out. I can't believe how heartless they were and no consideration to tourists in a foreign country at 7pm when it was pitched black. I can officially say I will never recommend this rent a car company and will actually warn others to stay away from because this is simply unacceptable. read more

I had an AARP reservations for $9 per day and I know that I have to add the minimum coverage. However, Jorge said if I take that, he will charge me $700 US to hold the car. I had to bargain and lower just the hold fee to $150. But, he won't let me get the minimum coverage even though it's on the list(watch out, he will turn it over to the Spanish writing). He charge me $62 for the day. I returned the car the same day and Osiris was the Alamo Rep that helped me and I told him how I was treated that morning. He made an adjustment and reasonably charge me $32 for the day. Renting a car in Mexico is just too much hassle and a lot of dishonest reps. I've decided not to ever take my family to Mexico anymore unless we are with a local friend that can speak Spanish. It is horrible!!! read more

really terriable place. They told me that my deposit has to be hold more than six months. WTF?

Just returned after an 11 day rental from Alamo at Cancun International Airport. Car pickup was comparable to most US rentals with full agreement to reservation rates. All car rentals in Mexico require liability insurance at a rate of about $15 US per day so it was no surprise. The usual timeshare sales attempts are common and the Alamo office was no exception. In this case another couple sharing the car agreed to sit through one of the timeshare 'breakfasts' and were given coupons for a free car rental. The car was a relatively low mileage VW that had no operational problems. Returning the car was a very pleasant surprise in that there was absolutely no problem with the free rental coupons. The staff were very courteous and efficient. I waited to be sure the credit was applied to my credit card before writing this review. I would certainly rent again from Alamo at the airport. read more

Do not use this company it clearly states have liability insurance included on our reservation 4 the rental car that went from $65 to $350 then we thought we would Cruise the town but we were at an all-inclusive but when we decided to take a ride out Cancun police identify rental cars pulled us over after we were riding in the right-hand Lane not knowing where we were going driving very slow 5 assume local cars passes and two motorcycles but they pulled us over and said we were speeding and gave us a $250 ticket and said we needed to go to the police station to pay it but the police station was closed we need to show up on Monday when we leave on Sunday really Cancun police do you really need that much money I'm not a big fan of trump but it makes me reconsider the behavior of the Mexican politicians to just build the wall and for us to stay the hell out of Mexico. We gave the police cash it was so belittling. The only thing saved our vacation was the resort. read more

Cancun Alamo are SCAMMERS with the WORST at customer service! My husband and I reserved a car online for one week and when we arrived by a very snooty salesperson (LAURA - she refused to give me her last name) she insisted I provide proof on insurance or purchase their insurance at the great deal of over 50% off which was still nearly $300 for the week!!! After being on the phone for over half hour with our credit card company I provided them with 2 types of car rental insurance (my personal auto insurance and the one from my credit card company). They still refused to honor either insurances and insisted I buy their insurances and I refused to buy their insurance so we walked out. When we walked out the entire staff applauded! We were appalled!! Not sure why they were so rude since we were calm and did not cause a scene. My guess is for not accepting their insurance?? Not sure but either way...STAY AWAY FROM THESE SCAMMERS read more

Great Experience! I was a little apprehensive booking a car from Alamo given the reviews, but working in retail I understand that you won't be able to please every customer. My experience from the start to finish was all positive. I booked online through Travelocity and paid about $90 for a 6-day rental. I thought this deal was a steal! I guess I'm used to paying more. After arriving at the airport we walked to the Alamo Kiosk within the airport, and the gentleman at the counter immediately greeted us and called for the Shuttle. It took less than 5 minutes for the shuttle to show up. The actual Alamo rental location is a quick ride from the airport, I honestly could have walked there if I wanted. There were many servicing employees to help speed up the process of the check-in. We were given an almost new VW Jetta. Great car! Smooth ride, good gas mileage, no issues for the entirety of our trip. On our last day dropping off the car back to Alamo it was quite busy. The process was fairly quick, we pulled into the return lane and had a brief inspection. Typically with past car rentals in the US I just drop my car off and I'm good to go. Here the process is a little different, you do a physical check out at the check out counter. The wait for that was not too long, a little less than 10 minutes. Afterwards, there was a shuttle ready to take us back to the airport, just a short minute drive over to the airport from the Alamo location. All in all, I received great service from all the employees I encountered at Alamo and will not hesitate to recommend them to my friends and family. I look forward to using them again the next time I visit Cancun. Tip: There is a gas station right across from Alamo. Pricing at this gas station is comparable to the gas stations around the Hotel Zone. read more

Never again. ALERT !!! Alamo rent a car CANCUN AIRPORT... Date March 24,2016 Renting a vehicle in Alamo rent a car in Cancun airport very time consuming so much paper work, Agents want to up sell insurance. After, you spent at least 30 mins. on the counter at the end they make you wait another 40 mins to clean the vehicle. Remember, I had a reservation and they knew what time and vehicle class I reserved. Furthermore, I wasn't the only one waiting for a vehicle.I inspected the vehicle,looking for scratches and dents and everything was noted down. At no time did the agent open gas lid so I could confirm it was there. I have rented cars all over the world and never had to check for gas cap or have one shown to me before. I used half a tank of gas and decided to fill gas right across from Alamo.Gas attendant right away indicated that gas cap was missing.So when I returned vehicle to Alamo agent started checking car over and pointed out that the gas cap was missing. I explained that the gas attendant had alerted me already.Bottom line took them 30 mins to tell me that I was responsible for the gas cap and it cost 500 pesos about $35 dollars.So, we had back and forth arguments but they would not believe me when I said that I was never shown the gas cap when I first rented the car. I had to pay for it. For being a large company and the customer always being right. I felt bad business decision. The way I was treated and my time spent with stupid "s". Making my family wait with two small children 2 yr. old and 5 mo. old. I have no problem paying for something if in fact I was wrong doing. read more

One of the worst rental experiences ever. First, nobody was at the terminal office, so we waited quite a while for transport to the offsite facility, where a huge line was waiting for service. They use long paper forms that take forever to complete. Despite a swarm of employees, the process was disorganized and chaotic. As mentioned by everyone else, there is a surprise requirement for insurance, as US insurance is not effective in Mexico (apparently). It took over 1 hour to get our car, which was serviceable, but with several dents and scratches. I wish I had checked Yelp before choosing Alamo in Cancun. read more

Be very careful. They don't warn you what to do when police pull you over and steal every cent everyone in the car has in their pocket. They had the nerve to try to blame us for not calling the 800 number, but they did not provide use with a pamphlet they were supposed to nor did they tell us what to do in case we got pulled over. They were quick to take our money though, but when we told them what happened, they blamed us even though they did not provide us with all the materials. I will never rent a car in Mexico, the police are theives and they can pull you over and steal whatever they want. They went through our trunk and started pulling out our cameras and electronics, but I pleaded with them not to take it. Thrives! All this in Cancun and I told them I was a tourist and they didn't give a crap. read more

Beware! Their cars are full of exterior and interior damages and when they do the car check they will miss to mark a few and then will ask you to sign your ok. I was prepared cause I had read a review where they prevented people about this miserable scam by what I think is a local franchise of Alamo cause I never received such poor service in their US locations. Are you an Alamo Insiders member? Dont waste your time with online check-in for Cancun, they dont give a sh/t, you will have to check-in again at the counter. Do your reseach if it is a must renting a car, if not, try supper shuttle or hotel vans and taxis. It seems that at least one type of insurance (third party) is required by Mexican law but you'll have to buy it from them. Forget AAA they will not take it. If after learning from my experience you still rent from Alamo at Cancun Airport just be prepared for their terrible service and remember you are dealing with thieves. Enjoy. read more