All the negative reviews are true. I tried to give them a chance and had the exact same run around…read moreas others whose vehicles were given away. The best part is they said they had no vehicles at the same time I had an email with a rental agreement saying the agreement had been adjusted to someone I did not even know and I would be responsible for payment. Annette, the only person at the Westin Hertz location, said she could not do anything more because she was closing and wasn't sure what happened. She even had the wrong credit card for me. She sent me to a nearby location to someone named Natasha who was the manager of that location. She was supposed to be able to fix it all. Another employee who answered the phone at the other Galleria West Loop location said Natasha wasn't in but was helpful enough to call her. I overheard her tell Natasha that I was the customer for whom Annette had messed up the paperwork. I was then told to hold after they realized I could hear them. Annette was by herself, something I have almost never seen at car rental agencies. I have no idea if anyone was properly trained, but I was treated poorly at both locations. No apologies that they did not honor my contract. Its not clear they will not charge me for the stranger to whom they gave my rental. Stay away!!!

Spent $24 on an uber to get here to pickup up a rental that I reserved. Just to be told they don't…read morehave cars. And was told they never update the website telling customers they don't have any cars available

I've been meaning to write about this location. I arrived here on August 3rd after having my…read morereservation booked more than a few months in advance through Costco and the guy working at this location was very rude and not welcoming at all. It was a bit busy so I'll give him that however, he handed me the keys to check out a minivan that I hadn't reserved so that I may see if I liked it. Needless to say, it looked as though a tornado went through the vehicle. Filthy, was an understatement of what it looked like. Luckily for me, I had also made reservations at another Enterprise in Bay Area just in case and that one actually worked perfectly with the large SUV I had reserved and the staff there was very professional. I had read other reviews posted prior too but still tried to give them the benefit of the doubt just in case they had improved. Renters beware!!

Jacob was amazing! Excellent service, very professional and courteous. If you need to be taken care…read moreof, he is the guy for you! Thank you Jacob!

I would like to recognize Trey for providing outstanding customer service. He has consistently been…read moreprofessional, knowledgeable, and attentive throughout every visit. What I appreciate most is his dedication, clear communication, and genuine care for his customers make the entire experience stress-free. Thank you, Trey for always going above and beyond. Your excellent service is truly appreciated and does not go unnoticed.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back

NEVER will rent from these guys EVER again!! Started the…read morerental with a low tire. Simple.. Just needed to air up. Wasn't too bad, but low enough. Drove to Los Cruses from Houston with NO problems. Next day, tire was down less than 20 PSI. Obviously a problem. Called Budget. they had me return car to El Paso. I was CHARGED for the return and later, the tire..

Literally lied and stole money from me…read more I received a car on 2-9-2020. The inside of the car was obviously not well-cleaned as I found a Starbucks cup and a cup from a greek restaurant under the driver seat. Prior to returning the car, I cleaned the prior driver's trash and even lint rolled the seats. The car was returned in cleaner condition that it was rented to me. The vehicle was inspected by an employee at the time of drop off. I was issued a receipt for the rental that addressed no concerns regarding the car. I was not asked to sign for any additional charges (there is a place on the receipt to do so). 3 days later an additional $172 cleaning fee was added---on a car that I cleaned for them prior to dropping off.

Was given a defective car with a tire issue. Then went to return it, I didn't fill it up but that…read moreshouldn't matter. There was maybe 1/8 of a tank used. They messed up and they charged me for it. Then I'm given a new rental, and I get it and the back window had been open and it was raining! I needed to go, so I left. But the car had mold spots all over the interior ceiling. The customer service could have been better. They should have waived the fuel charge given they gave me a defective tire. Also they need to repave their parking lot. The lot is full of potholes, and when it rains it becomes a lake and you can't see the potholes!

Dear Hertz Customer Relations Team, I am writing to formally…read morecomplain about my recent rental experience and to request a full refund of my rental charges along with reimbursement for the alternative transportation l was forced to arrange as a direct result of your vehicle's failure and Hertz's inability to provide a solution. At the time of pickup, a Hertz employee conducted a vehicle inspection with me present. However, approximately 30 to 40 minutes into my drive, the air conditioning system completely stopped functioning, making the vehicle undriveable under the conditions. | immediately called Hertz customer services to report the issue. The representative confirmed that there were no replacement vehicles available in my area, leaving me with no alternative. She then instructed me to return the vehicle all the way back to the Houston branch where I had originally rented it. This was not a viable option - driving back to Houston would have caused me to be significantly late to my destination. With no solution offered by Hertz, I had no choice but to return the vehicle to the nearest available branch. Upon returning the vehicle, the agent at the drop-off branch requested that I pay for the time / had used the car. While I did not wish to cause a scene as she was polite and understanding, I made it clear that i did not consider this fair given the circumstances. She acknowledged my concern and kindly provided me with the contact details to raise a formal complaint. With no rental vehicle and no replacement offered by Hertz, I was left stranded and had to arrange my own transportation to reach my destination in New Orleans. Finding an Uber proved extremely difficult, as multiple drivers cancelled due to the long distance involved. After nearly an hour of failed attempts, 1 was finally able to secure a ride. In total, my Uber fare to New Orleans came to $262.74 + $200 cash tips To be clear, this entire ordeal -- the stranded wait, the difficulty securing transportation, and the additional costs - was a direct consequence of Hertz providing a faulty vehicle and failing to offer any meaningful assistance when I called for help. 1 am therefore requesting the following: 1. Full refund of all Hertz rental charges: $557.75 2. Full reimbursement of my Uber fare to New Orleans: $262.74 Please see the attached documents in support of my claim: * Attachment 1: Uber fare receipt confirming the transportation costs incurred * Attachment 2: Hertz payment receipt confirming the charges paid at the drop-off branch I trust Hertz will take this matter seriously and respond within 14 business days. Should 1 not receive a satisfactory resolution, 1 will escalate this to the Better Business Bureau and pursue a chargeback through my credit card provider. Thank you for your attention to this matter. TF

With W Exotic there's no need to putz around Houston in some slow moving rice burner from Hertz…read morewhen they can put you behind the wheel of a Ferrari, Lambo, Aston or most any other variety of exotic. Best off, as Houston traffic is a slow moving horrid nightmare of inept drivers who would be better off behind the wheel of a Prius, the staff here will give some helpful hints of where to go in order to give your rental a good run so you can enjoy what exotic has to offer.

This place is LEGIT! We rented a Rolls Royce Ghost for our wedding and everyone couldnt stop…read moretalking about that car. They called me the day before the wedding to tell me that they couldnt bring the one I wanted cause someone hit it. So they brought another Ghost that was just as baller and awesome as what I rented. Their are alot of Luxury car rental scammers out there so please be careful and go with Luxury Car Rentals. I promise, you will not be disappointed. The service and options they offer is 2nd to none.

The service was fantastic and the people were very friendly. Very professional and pleasant. Could…read morenot have been nicer Allyson is the best!

Extremely rude manager and completely un-useful. I had a reservation but since I couldn't add my…read moreson to it, I went to check other rentals. I ended up returning to Budget within the hour. The car that was reserved for me was still in the parking lot but she refused to give it to me claiming it was already reserved. I had a reservation for 3 weeks that she lost and didn't even care

The manager here is uninformed and frankly very arrogant. She would not give eye contact or give a…read morecandid smile and her energy was very non-cooperative, like she was tired and didn't want to come to work today. I also noticed she was on her phone on instagram the whole time we interacted. I was surprised to learn that this person even was a manger. This is the only Hertz that rents Tesla and I was hoping to get one because that's the car I drive in my home state. When I handed my Cc and ID the manager mentioned that they do not accept out of state DL. Come on now I've lived in Houston for 20 years and I know for a fact that they rent cars to people who are not from Texas. This is discrimination, when a person behind the counter lies and says they don't rent cars people who don't have Texas DL and I feel this person should be reprimanded or penalized for refusing service based on her lack of education.

Rented a replacement vehicle through insurance because my car was rear ended. When I dropped it…read moreback off (I was self pay with reimbursement) the agent was receiving an error, and deleted the insurance information before charging me. All I received by email was pictures of the vehicle. They never provided me a copy of the contract (I assumed it would be emailed). They also never returned my proof of insurance. Manager said they have no record of the contract and says it's on me to prove the rate with a contract she never provided me. Best case is they intentionally booked me into a higher rate than I actually placed a reservation for, without telling me the rate. In any case, I could have gotten a better deal myself at Enterprise without any corporate rate. At least they didn't call the cops on me and report the vehicle I returned was stolen, since that's a thing Hertz does (They paid $168 million for falsely reporting hundreds of customers who returned cars for car theft, resulting in arrests and jail time for entirely innocent people). If they can't even log in when cars are returned properly, don't trust them with anything. In addition, the car they rented me clearly had an exhaust system issue and idled incredibly rough and smelled vaguely of weed when I picked it up. Use the Enterprise on Bellaire Boulevard. They email you a copy of the contract, the cars are in better condition and they have a larger selection.

Unfortunately, I did not take any pictures of the place however I love that enterprise came to pick…read moreme up from the collision repair center. They were very quick in the pick up and very courteous. The lady drove me back to the enterprise location, and she rested assured that my car was on the way. The transaction was very smooth and she explained everything accordingly. Overall, very good experience compared to other places that I've been for rent renting a car.

They earned their low ratings. They never called me to let me know they received my rental booking…read morefrom Allstate. The guy was very unhelpful on the phone. Gave me no options for upgrades from a crap economy car. Seemed bothered that I actually asked about car types due to medical reasons. Poor work ethic. Told me it would take 1.5 hours for them to pick me up when I live less than two miles down the street. Thankfully I called Braeswood (Meyerland), who were so much more professional. They picked me up in 15 min and upgraded me without question. Never settle for lazy, crappy service with attitude. I see the business has responded to this comment. Too bad they are busy doing clean up instead of actually doing their jobs- helping customers.

If i could give 0 stars i would. First problem is trying to find the place. It's inside the Royal…read moreSonasta hotel. Small sign directs you to the garage where you find out that's just for returns. The actual office is located in the back of the hotel and you will have to ask someone to direct you to the office because the signage sucks. But doesn't matter because your car won't be ready for you anyway. I was an hour late to pick up my car so they gave my car to another person who also had a reservation. I said so there were two people and two reservations but only one car? yep that's right. So here i sit waiting for another car.