This location charged me $60 to add a second driver to my reservation without informing me until…read moreafter I retuned the vehicle. Had I known there was a fee to do so, I would have declined. Just 2 months earlier I rented a car from a different Enterprise location and there was no charge to add a second driver.

I only gave it 3 stars because a staff member named Mike was so helpful to my Mom and me. The real…read moredeal is they rented me not one but TWO lemons and I didn't get any lemonade! either First car: Nissan Rogue rode rodeo hard and needed a front end alignment like, last year. The 2nd, a Jeep Cheroke - hybrid. The brakes went out! Told the Supervisor, he unh-hunh'd me and went back to his tuna fish sandwich. And that's just what Enterprise is: A WET FISH! I'm telling everyone I know don't SKIP this counter, RUN! Hello, Hertz??

Shout out to Carlee!…read more Our flight arrived a bit early. My coworker had booked his car through Budget and picked it up within five minutes of arrival. I booked mine through Alamo, and was told I was "very early, we don't have a car for you" (I was an hour and a half earlier than my scheduled pick up time, which I didn't think was ridiculously early). Anyway, Carlee hooked me up with a car right then and there, gave me a 5% discount and we were on our way! I even saved 50 bucks from my original reservation at Alamo. Drop off was a breeze too, and the gentleman at the desk was very nice. I have noting but good things to say about my experience at Budget!

Reserved a car through Costco travel. Arrived at the airport at 9:45 pm. No car. No options from…read morethe lady at the counter. Rude customer service lady. I ended up having to get a ride to where I was headed which was over an hour away. As Seinfeld said, "You know how to take a reservation. You just don't know how to hold a reservation."

Avoid Avis at the Roanoke airport at all costs. And do not trust the posted hours of operation you…read moremight get stranded at the Roanoke location. the website says open 7 am weekdays - that's not accurate, its actually whenever a worker feels like going in. Calling customer service is zero help as they cannot call the location. Avoid Avis.

This review is for Cassondra at Avis Rental Cars. I rent from Avis very frequently across many…read morestates and Cassondra has serviced me several times. She always stands out and goes above an beyond to ensure customer satisfaction. I cant say enough good things about working with her. Every time! Thank you for being a delight, Cassondra!!!

I've rented here several times since I wrote my original review for National Car Rental back in…read more2013 and I have to say, National consistently gives the best service and the fewest hassles of any car rental company. I used to use Budget almost exclusively but National is now my go-to rental car agency. The staff here is friendly and they make it quick to get your car and get on your way. It's very convenient since it's right on-site at the airport and every car I've had has been in great shape. Keep up the good work, National at ROA!

I love national Rent-A-Car I use it everywhere I go and I travel quite a bit. Recently I just…read morerented a car at Roanoke airport. Very small airport. Great rental car selection very professional. You do have to check it at the desk and when you drop your vehicle off you do have to put the key back at the desk.

Absolutely disappointed. This appears to be a bigger issue considering it's all the locations. We…read morewere desperate for a car and no one helped. I highly recommend you choose a different company, this one is absolutely unreliable and untrustworthy. Why book a reservation ahead of time just for it to be cancelled?

I often rent cars locally for out of town trips. I rent here, I return here. It's just a way to…read moresave wear and tear on my personal car, which costs far more than a few hundred dollars just to rent a car. Tried to pick one up yesterday after making the reservation three weeks in advance. The company refused to rent me the vehicle. Couldn't tell me why, just the computer said no. Working retail myself in the past, I realized the woman behind the counter was just a working stiff at the mercy of the technology gods much like myself, so I didn't give her a hard time. However, come Monday, the phone number I got better have answers. I rent cars on a regular basis, a few times a year, and always treat them as if they were my own. Keeping them clean, keeping under or at the speed limit, not touching buttons, I don't know what they do, etc. If they keep this kind of customer service, they are going to become another Hertz and come face to face with the bankruptcy demon.

I had to get a vehicle to get back-and-forth to work, While…read moremy car was in the shop. The only problem was the car did not have the features I like. Like no SiriusXM, the controls on a vehicle where very difficult, and the tire pressure was not very good when I got it. But as a stop gap measure, it this job.

Reserved a pick up for 2. The previous renter brought it back late, so I was late picking up. No im…read moresorry, no discount, no upgrade no nothing offered except to wait

The car rental agency told me that if I turned the car in on the night before my rental was due, I…read morewould be billed for one fewer day, then welched on the deal and claimed that they didn't do partial refunds including partial day refunds as they had previously claimed. I went through a lot of trouble to get the car in, including $50 in gas when the tank wasn't even full when it was given to me. I would not have returned the car early if I knew they would be billing me $100 extra otherwise.

Too bad there's not a 0 or even a -0. The kid behind the counter was unbelievably rude and…read moreobviously on a power trip. My car was supposed to have been rented through my insurance company but this location put in the wrong date and I was left with nothing. Without going into detail, this experience was actually traumatizing. I attempted to call the regional manager and did leave several messages but I suppose that individual didn't care either. I just cannot say enough bad things about this location. My experience was one I wouldn't wish on anyone. Go to Hertz. They know how to treat people.