I had a great experience at Roaonke Airport Enterprise! The staff were helpful, professional and…read morereally there for me. One day after renting a car it was hit, followed by the last day of renting the vehicle I hit black ice and had a bad accident. The staff couldn't be kinder and understanding. I will continue to be an enterprise customer! Thank you

This location charged me $60 to add a second driver to my reservation without informing me until…read moreafter I retuned the vehicle. Had I known there was a fee to do so, I would have declined. Just 2 months earlier I rented a car from a different Enterprise location and there was no charge to add a second driver.

Reserved a car through Costco travel. Arrived at the airport at 9:45 pm. No car. No options from…read morethe lady at the counter. Rude customer service lady. I ended up having to get a ride to where I was headed which was over an hour away. As Seinfeld said, "You know how to take a reservation. You just don't know how to hold a reservation."

Beware of scam. As you can see in all the other posts, they will find a fee to charge you. Mine was…read more$250 for a bit of mud on the exterior of the doors as well as a piece of grass on the floorboard. This franchise is trying to rip you off, and if you read other comments, it appears it is because they are unable to make money with the standard rental fees the corporate office charges.

Amazing staff at the front desk who were kind, helpful, quick, and had great conversation with my…read moresister and I while we were visiting from out of town. Thank you for the team for the free car upgrade and helping us out when we brought the car back an hour later than anticipated! You guys rock!

The service at the counter was quick, but the price of my rental car tripled when I added the…read morerecommended insurance. Be sure to read the fine print, or look elsewhere for a good deal.

Avoid Avis at the Roanoke airport at all costs. And do not trust the posted hours of operation you…read moremight get stranded at the Roanoke location. the website says open 7 am weekdays - that's not accurate, its actually whenever a worker feels like going in. Calling customer service is zero help as they cannot call the location. Avoid Avis.

This review is for Cassondra at Avis Rental Cars. I rent from Avis very frequently across many…read morestates and Cassondra has serviced me several times. She always stands out and goes above an beyond to ensure customer satisfaction. I cant say enough good things about working with her. Every time! Thank you for being a delight, Cassondra!!!

Absolutely disappointed. This appears to be a bigger issue considering it's all the locations. We…read morewere desperate for a car and no one helped. I highly recommend you choose a different company, this one is absolutely unreliable and untrustworthy. Why book a reservation ahead of time just for it to be cancelled?

I often rent cars locally for out of town trips. I rent here, I return here. It's just a way to…read moresave wear and tear on my personal car, which costs far more than a few hundred dollars just to rent a car. Tried to pick one up yesterday after making the reservation three weeks in advance. The company refused to rent me the vehicle. Couldn't tell me why, just the computer said no. Working retail myself in the past, I realized the woman behind the counter was just a working stiff at the mercy of the technology gods much like myself, so I didn't give her a hard time. However, come Monday, the phone number I got better have answers. I rent cars on a regular basis, a few times a year, and always treat them as if they were my own. Keeping them clean, keeping under or at the speed limit, not touching buttons, I don't know what they do, etc. If they keep this kind of customer service, they are going to become another Hertz and come face to face with the bankruptcy demon.

I had to get a vehicle to get back-and-forth to work, While…read moremy car was in the shop. The only problem was the car did not have the features I like. Like no SiriusXM, the controls on a vehicle where very difficult, and the tire pressure was not very good when I got it. But as a stop gap measure, it this job.

Reserved a pick up for 2. The previous renter brought it back late, so I was late picking up. No im…read moresorry, no discount, no upgrade no nothing offered except to wait

The car rental agency told me that if I turned the car in on the night before my rental was due, I…read morewould be billed for one fewer day, then welched on the deal and claimed that they didn't do partial refunds including partial day refunds as they had previously claimed. I went through a lot of trouble to get the car in, including $50 in gas when the tank wasn't even full when it was given to me. I would not have returned the car early if I knew they would be billing me $100 extra otherwise.

Too bad there's not a 0 or even a -0. The kid behind the counter was unbelievably rude and…read moreobviously on a power trip. My car was supposed to have been rented through my insurance company but this location put in the wrong date and I was left with nothing. Without going into detail, this experience was actually traumatizing. I attempted to call the regional manager and did leave several messages but I suppose that individual didn't care either. I just cannot say enough bad things about this location. My experience was one I wouldn't wish on anyone. Go to Hertz. They know how to treat people.