I reserved a specific class of car. the luxury SUV, "BMW or similar". I reserved this car a month…read morein advance. I called the people at University part airport two weeks prior to my rental date of yesterday 9/5/2024 to make sure they had my reservation. Everything is fine, i was told. I called them on the 4th, the day before the rental. everything is fine, i was told. I checked in on line to streamline the process as they (National) recommend. When I arrived at my appointed time yesterday they had no car. The clerk said you can have a sedan. I told the clerk that My wife and I both have mobility issues. this is why I requested this specific class of vehicle. they then told me they would "upgrade me" to a Jeep. I asked just how a jeep was an upgrade from a BMW X3? she said well, its bigger and we go by size. this was a 7 passenger vehicle and was also not acceptable due to its size. upon further inquiry the one clerk told me they had my car the prior evening and she didn't know what happened to it. So now the trip has been canceled and I will miss my fathers Memorial not to mention I am out $750.00 for the B&B rental. long story short DON'T USE NATIONAL CAR RENTAL.

This is the second time this year I have reserved a smaller SUV from Enterprise a month ahead of…read morethe time I needed it. AND this is again the second time the vehicle was not available, after having received notification the day ahead reminding me of the reservation NO CARS AVAILABLE AT STATE COLLEGE AIRPORT! When I asked him to call me when one became available, he said if I do that for you I would have to do it for 100 people. Which made me wonder what his job was. They had 4 larger SUV which he labled "specialty" suvs which he wiuld NOT Rent me This happened to me in July when I was going from Ft Lauderdale to Orlando and back. Never again will I deal with Enterprise, very unreliable when you need a car. I went to AVIS, at the airport and was at least able to get a Toyota Carola for the week. The young woman was very helpful & courteous

Tiny little airport, tiny little rental car agency with limited hours but decent service and…read morevehicles. They went the extra mile for me when I had an issue with the vehicle I'd rented. Thanks!

Horrible customer service. Please do not use this car rental. Just because I went back to the…read morecounter to ask for my car and plus I had to book a new reservation. The manager did not allow me to rent a car. I wasn't even rude, I just asked why and they had no reason.

Horrendous Experience with Enterprise at 215 Blue Course Dr, State College, PA…read more I had an extremely disappointing experience with Enterprise at this location. I reserved a 15-passenger van 10 days in advance and received a confirmation (#2077391562), trusting the company to honor its commitment. Less than 24 hours before my reservation, I received a call informing me that the van was not available. This left me in a terrible situation, as I had already booked hotels for my family, costing me nearly $2,000. When I asked why their website still showed availability for the same van at the same location, I was told, "That's just the system." This explanation is completely unacceptable and shows a lack of accountability on their part. If their system cannot reflect accurate availability, how can customers trust Enterprise at all? I also called Enterprise customer service, and they assured me they would call me back as soon as they located an available van. It has now been over 24 hours, and I have received no call or follow-up whatsoever. The lack of communication and follow-through has been appalling and left me without any options. When I spoke with the manager at this location, Owen, he offered nothing but a dismissive "sorry" without any viable solution or effort to rectify the issue. A 15-passenger van is not something easily replaced at the last minute, and this complete failure of service caused chaos for my family's plans. How can a company of Enterprise's stature operate with such negligence and disregard for their customers' needs and expenses? A confirmation number should mean something, and when a company fails to deliver, the bare minimum they can do is provide a solution--not just an empty apology. This experience has been both frustrating and costly, and I urge others to think twice before trusting this location with your travel needs. **** Update 12/24/2024: I already visited the link you provided and submitted my case four days ago, along with all the requested information, including my contact details and reservation number. However, I have yet to receive any response or follow-up from your team. This lack of communication is further evidence of the poor customer service I have experienced throughout this entire ordeal. I took the time to contact you as instructed, but it seems my concerns are being ignored, just like the confirmation of my reservation was. I expect a prompt and meaningful resolution to this matter--not just another template response directing me to a website that doesn't lead to action. Please take responsibility for addressing this situation directly and promptly.

Avoid it at all possible costs. Disorganized and unreasonable. Checked with colleagues and was…read morebombarded with stories of stress they have caused people.

One of the worst/untrained interaction I had with the desk lady. Ordered car days before hand and…read morechecking in with ID AND credit card, the website said I was all good! nope. Walked a way confused and without a car!

Placed a reservation for a car rental online weeks ago, and when I went to pick the car up was told…read morethat I needed to provide a copy of my full insurance collision policy. I was told that the manager would have emailed me this (which they had not). Since I didn't have this (as who carries their entire insurance policy around with them?), they refused to rent me a car. I had my insurance card with me and even offered to pay for the damage protection. Still wouldn't rent to me. Anyway, just avoid.

Called and asked about detailing and they were very vague and sort of unfriendly when I was asking…read morequestions. They just "go by hour" , didn't offer me any packages. Long story short, I didn't end up giving them my business since I didn't know what all they were going to do in the 3 hours they recommended. I wouldn't recommend these guys, have heard nothing but bad things about them anyway from friends that were clients. Have nothing but issues with their vehicles. Better options in the area!!

We bought a 2011used ford Taurus in 2018 with low millage and in very nice Condition and the…read moreprice was fair for the condition of the car, 1 owner vehicle, and took our old car for a trade in.. The owner was very nice and treated as with respect with no problems or pressure and answered questions about the vehicle and then when we finalized the deal,the owner agreed to deliver the car and drive back our trade in to help us OUT because it was in the winter and bad weather conditions for no extra charge,, When I need another vehicle OR friends need a vehicle I will definitely return and tell my friends AND family members to go to them and see what they think about this car dealership... Harold & Sandy SmithS P.S. Please update your online stock.