Re: ICON EYE CARE Superb physicians; shockingly inadequate administrative staff…read more Prior to choosing ICON I had exams and interviewed a total of 4 cataract surgeons. I was immediately impressed with Dr Weiss. My reasons: His training, experience, demeanor, clarity of thought and his communication skills. He proved to be a superb surgeon and I'm thrilled with the results. Sadly, I came very close to cancelling this procedure based upon ICON's poor administration. For your consideration I am an attorney who ran an office that employed approximately 150 individuals. 50 were lawyers, the remainder were professional and semi professional staff. My conclusion: It appears that ICON's administrative staff in general, are poorly trained and inadequately paid. I suspect both are based upon ICON not putting sufficient resources into this aspect of their business. As a result there was a constant lack of of effective communication and a constant flow of misinformation, confusion and frustration. HOWEVER My surgical experience was excellent. Dr Weiss did a great job! Additionally, my post surgical visit with Martin Seamus and my contact with a "Scheduler" named Sara was also excellent.

Dr. Weiss performed cataract surgery on my right eye on January 13th, 2026. Unlike the previous…read moresurgery on my left eye the week before, I noticed the prep was sloppy and rushed. I could feel everything Dr. Weiss was doing to my eye. I moaned and moved around, but was told to stop moving, because the movement was shaking the microscope. It was a very painful experience. Dr. Weiss did not stop to have more anesthesia administered, but kept saying, "I am almost finished, almost finished". One of the receptionists at the surgery center told me that Dr. Weiss does 23 surgeries in one day. I suppose he was in a hurry to get to the next one. When I was being taken out of the prep area at the end of the process, I mentioned to the nurse that I was in pain, and she said, "Take Advil, you will forget about it". I believe that Dr. Weiss broke the vow he took when he became a doctor of "First, do no harm". SHAME ON HIM. I confronted Dr. Weiss on 4 other occasions concerning the pain I suffered and was told that this had never happened before. At one point, he seemed to have forgotten about the incident, saying, "What happened in the surgery?" As if to say he didn't know what I was talking about. Dr. Weiss insisted that I have my eyes refracted about 2 and 1//2 weeks after my last surgery. Eye surgeons whom I have consulted say one should wait a month for refraction. The prescription was incorrect. I went back to see Dr. Martin about redoing the refraction. Dr. Martin is the OD in the Golden office. No effort was made to redo the refraction. Instead, he made a big effort to make sure the door to the exam room was closed and to speak in hushed tones. He immediately started saying that Dr. Weiss had given me the wrong corrective lenses (IOL) and that was causing my vision problems. I was also told I had developed a second cataract. Both Dr. Weiss and Martin told me I could get different IOLs/and/or Lasik to correct my vision, adding on more medical bills. (Again, when I consulted different eye surgeons, the advice was to do neither.) Dr. Martin advised me to see Dr. Kim, a different doctor in the practice, rather than return to his colleague, Dr. Weiss. He continued to say that he didn't like the way Icon Eye Care was being run and seemed to have little confidence in Dr. Weiss or anyone else, except Dr. Kim. I asked him why he continued to work there. He said, "Because of people like you". One wonders how many people like me have surgery done by Dr. Weiss. This practice is exactly that. A practice (I think they need a lot more practice) done by people with, it would appear, no other motive than to do as many surgeries and to make as much money as possible, as quickly as possible, and to badmouth their fellow workers. Their regard for patients is minimal.

Angie Nguyen Red Rocks Medical Center Vital Physical Therapy…read morewas my physical therapist. She worked on my arm 6 times with no help of getting better. Give me very little information for exercises for home. Then charged me another $50.00 3 months after I left because they are a "specialist." My new TP is so much better at helping me and educating me. Plus no extra charge. Very disappointed.

I was at the eye center just today and was greeted by Tribeca who did a medical release on me…read more Tribeca was intelligent, experienced, friendly and as sweet as apple pie. I loved that she talked with me about things we both saw eye to eye on. There needs to be more great women like her in the medical field. I really appreciated her. I was placed on a bed and was getting nervous. I only had 2 hours sleep and was dreading getting an IV, The last time at another doctors office it took 3 painful tries just to get a mediocre flowing IV. Along came Natalie, she lowered the bed and next thing you know she was taping down my IV. I gave her high praise for her painless insertion so that was a relief. Once in front of Dr, Kumar all I heard was for me to stop wiggling my feet and the next thing you know I'm walking out to my wife thanking the staff for their professionalism. Dr. Kumar and I met a few weeks prior and he expertly gave me options and during the course of our consult I trusted him and he really was highly professional and he took care of business..Thanks team!

Yelp removed my first review for lack of detail so I'll do it again. Denver Eye Surgeons is no…read morelonger their name. They are now Panorama Eye Care, LLC. ​However, they do not tell you this when you make an appt or check in. They sent an email to their portal with the new name, but it did not say DBA or give any indication they changed hands. I thought it was spam. Upon arriving at her appt., my elderly mother (80) forgot her ID/Ins cards. They refused to look her up in the system and told us we had to go home and come back with them. I asked to speak to the practice manager who helped us before, but a different person told us she didn't work there now. Then I learned her appt was with an optometrist not an ophthalmologist. (DES only had ophthalmologists, except in the glasses dept previously.) She has CML so she needs a dr trained in ophthalmology. It was not communicated she was scheduled with an optometrist when I made the appt on the phone. Dr. Maus was her ophthalmologist, but he's gone, too. Her Retina Specialist is leaving in August. Get the picture? Panorama Eye Care, LLC took over the practice, but it's not disclosing it to the public or previous patients. This is a deceptive practice known as bait and switch. It is illegal and I've filed a complaint with COAG.

I haven't seen an eye doctor in years (possibly almost a decade) and I'm so glad this is the place…read moreI decided to force myself to go to because everyone was just SO friendly and understanding with my concerns. Front desk service was so kind and easygoing (whilst staying professional) and the technicians were so patient and friendly and the doctors were so knowledgeable! I felt very well taken care of while being super comfortable the entire time and I don't dread going to the eye doctor anymore thanks to the staff here. Looking forward to my next appointment!

They now have a really nice front desk lady, who is very helpful. Great doctor and staff! Very…read morepersonable, knowledgeable, and professional.

I've been coming to Dr. Campbell since I was a kid for my annual eye exams. He's truly a top doc…read morein his field here in the Denver area. I have a specific condition with one of my eyes and he always provides me with the latest news in treatment advances from year to year. The staff are friendly and always ready to help answer any questions you may have. I especially enjoy my visits with Alta as she knows exactly the best type of contact lenses to suit your needs.

You may have the beginning to a serious condition, he will say "Every things really healthy, just…read morefine." Don't go.

4-months to end up with a pair of safety glasses I can't use. Numerous attempts were made to let…read moreTable Mountain Vision get it right. Ultimately they wanted me to pay for a new set of lenses that were $100 more than I had originally paid, and on top of, the initial frame and lenses cost (all with insurance). I had zero confidence that they could get it right, and had to walk away. Hopefully a one time incident, but fair warning.

I came here after my optometrist was unable to adjust my new glasses. Frustrated, and ready to…read morethrow my uncomfortable, crooked glasses in the garbage, I decided to try TMV, because they had great feedback - my glasses now fit perfectly. Friendly staff, great place!

I recently had my eyes examined here, since my vision insurance covered a portion of a pair of…read moreeyeglasses I decided to check out their optical store. Mike assisted me in finding the perfect frame and explained what my insurance would cover. Once I decided what lenses I wanted, he indicated that my insurance carrier usually takes about 2 weeks. He was spot on. I picked up my new eyeglasses today and I couldn't be more pleased! What I like about this practice is that I will not have to go anywhere else. They offer everything from eye exams and eyeglasses to LASIK and cataract surgery. On top of that, it's located near Colorado Mills and I70.

They used to be a very good place to go. Too many people left. Poor follow up. Poor customer…read moreservice. I would recommend passing on this one

I love this place, except for one, big, very expensive thing that's happened with the new owners…read more The ONLY options they have for sunglasses are 1) A completely separate pair of prescription sunglasses and 2) Automatically dimming prescription glasses, which don't necessarily help in autos. The add on cost of auto-dimming lenses to prescription glasses *alone* is hundreds of dollars (more than $500), and a completely separate pair of prescription sunglasses are also hundreds of dollars. This is completely unacceptable in a state where we have such high UV risk. No clip ons, no other alternatives. I may still go here for my exam, but I'm not buying glasses here in the future. Forget it.

He did my lasik and I still need glasses for distance. He wants another $1000 to "adjust". Go…read moresomewhere with a guarantee!

Jan is very thorough opthamologist and he is my regular eye care doctor.. recently did my lasik and…read morenow seeing 20/15 and no issues!! called after surgery as well to follow up.

Went here to get my gallbladder removed. I found the team professional and friendly as well as…read morequick. I went in for a follow up the day after my surgery as I was in extreme pain, they took me seriously and were able to assess my situation and help get me feeling better. I felt like the surgeon could have been a bit better with aftercare instructions as I wasn't aware who I should call after hours so that did result in a trip to the urgent care/er to get fluids and pain medication as I was so sick after the surgery. That's the only reason I gave them a 4.

1) Chronic patient support issues for over 6 months. Great difficulty with communication and prompt…read morefollowup. Routinely long delays getting physician followup. 2) A complaint was filed with Medical Director about chronic patient support issues from non-M.D. staff, and she too who never responded - which confirms SYSTEMIC management issues at SSOC. Next, a VM was left reiterating to the director the ongoing support concerns. 3) Post surgical followup was weak. Met with a nurse wearing a badge "I'm the mean nurse" When asked about this, she referred to herself as "Nurse Ratchet". Apparently she has a reputation of poor bedside manner, advertises it to the public, and somewhat confirmed it in practice with snarky replies to boring routine questions (#4 below). 4) Prior to this in-person conversation (#3) it was noted that each and every post-surgical question was answered by "Nurse Ratchet" in a short, rapid-fire form answer with what came across as eye-rolling (routine questions that have been answered hundreds of times - the nurse was OVERTLY bored and didn't seem to care that her non-verbal communication OVERTLY communicated her boredom with routine patient questions. She came across as sincerely insincere, just wanting to go home for the day.). 5) The company (staff at specific facility) has consistently shown lack of interest in customer feedback/ improvement. Yet the surgical facility showed great interest (different business, different management, different investors). 6) All staff (admin + nurses) present as if they are too busy moving cattle to provide QUALITY and CONNECTEDNESS. Why is patient throughput so much more important? Profitability seems to be the primary driver of this BUSINESS while patient care is interpreted as secondary based on numerous interactions while begin communicated as paramount. 7) Patient left with feeling they have been abandoned by those that took an oath...left to deal with post surgical issues solo. Huge, life-altering consequences AND uncertainty resulted from interactions with SSOC. 8) On more than one occasion the physician's assistant miscommunication and/or misinterpreted explicit documented information. The PA was referred to documented information as the SOURCE OF TRUTH after having miscommunicated the documented info to the physician, which caused the PA to provide the patient the wrong response to their concern (perhaps from the high patient throughput/overload/short-staffed scenario that lingers at SSOC with profitability being the driver of operational decisions...). 9) The doctor, the director, the physician's assistant, and staff FAILED to followup as promised on the results of a critical test. After 4-5 months it was volunteered by SSOC staff that they failed to followup on the test results. The test results included CRITICAL information. SSOC NEVER followed up with the imaging facility and admitted that when the info showed up months later, they "had no idea what it's for" until it was explained to them by the patient that they dropped the ball on a SERIOUS concern. 10) I was falsely accused by the PA of requesting a prescription that was never once requested. Not once. In conversation the PA indicated they had made an unverified assumption, hence their mistake. The PA did not ask questions, only made assumptions and tried to go forward based on those assumptions in their head. As a result, the PA admitted having miscommunicated the wrong request. It was quite frustrating to keep having to explaining documented/referenceable information already available to the PA. Is the PA too busy to review documented information to ensure it is correctly interpreted? A second misinterpretation of clear, documented information occurred by the PA. Again, the information was documented and referenceable. The PA appears to be overloaded and so keeps making mistakes both interpreting information and communicating it to both doctors and patients. I let the PA know of this concern. The mistakes caused more delay. This means patients had lower quality of life during the additional delay. There was also delay recognizing the additional revenue for SSOC because they failed to fact check. There was delay making progress in the direction we both desire, the direction that creates a win-win for your goals to A) earn profit B) support the needs of other humans. Just a sad chain of subpar experiences from a medical provider...seriously negatively impacting the future....In many ways the effort is appreciated. Thanks. Sadly, with hindsight, I felt like just another cow being moved through the healthcare system, seeking a commodity service from just another provider that overloads their staff, communicates the prime directive as patient care, but then like so many others, provides mediocre service, then their support and interest in your well-being progressively evaporates (until you schedule more low-yielding revenue-generating visits) despite lack of resolution as the