He is an amazing Retinal specialist. He is very compassionate and caring and kind and very…read moredetailed. We would not see any other doctor for my son's eye disease. Dr Rose is truly one of a kind.

Outstanding retinal ophthalmologist & surgeon. Extremely patient friendly and provides excellent…read morecare that includes diagnosis, treatment and surgery as required. Office is efficient and staffed by people who are friendly, helpful and well trained.

i am updating last year's review. I had my routine appointment on Friday, June 26, 2026 and had a…read morewonderful person take care of me. Her name was Jaminett and I was very pleased with how courteous and knowledgeable she was. I also had Dr LIndahl check my eyes at the end of the visit and he was fabulous as usual.

I saw Dr. Lindahl because I had cataracts that needed surgery. I cannot begin to tell you how…read morepleased and impressed I am with all of the people that work there! Dr. Lindahl answered all of my questions. He was kind and thorough. I had cataract surgery on February 26, 2026 and March 13, 2025, am seeing like I haven't in years and need no glasses. He is an excellent surgeon! The women who work with him are wonderful! I got to meet Maggie, Beth, Laura, Denise, Angie, Kim, as well as Deb and Monique at the front desk. Thanks to you all for your kindness and care! Most businesses these days are more concerned about the bottom line than the people that come to them for help. Not here! They all genuinely care about improving people's lives through helping them see the best they can. I am humbled by what you did for me and so grateful! BTW, Yelp says I live in San Francisco, CA...that's wrong! I live in the Rochester area.

Great crew of people. Made getting new glasses easy. Will be returning every year. They have alot…read moreof new equipment that made the exam easier than it used to be in years past.

Always have a great experience when I come. I get contacts and my daughter gets glasses we…read moreparticularly love the gentleman that works the eye glasses as he goes over all the details and makes sure it's perfect! Never feel rushed when making a selection!

Waited almost 2 hours for a follow up exam, the room had trash all over the floor and the equipment…read morewas dirty. The nurse says "we aren't allowed to touch they mirrors". ok so they never get cleaned. On a positive note Dr. D. Kleinman was very knowledgeable, although the lens he looked in my eye with was dirty . Overall experience was tolerable.

I have seen 4 different Drs here. They don't communicate well. I ask questions but don't get good…read moreor any explanation. When I said that to one Dr here, he said he would transfer me to a different Dr. in the practice! Just because I needed something explained! One has told me something different every time I see her. She also "forgot" me. Her tech came to clean the room & was surprised to see me. I've worn glasses since I was 5, so I've been to several places (my last one I was with for 30 years & he retired). You will wait for hours!!

I have been treated by 2 different doctors at Ocusight for many years. Both are wonderful. Their…read morescheduling is a different situation. Twice I have received an appointment confirmation email from their scheduling program Klara, only to arrive at the office to be told that my appointment was canceled because the doctor was doing surgeries that day. I never received a text, email or phone call about any such cancellation. The first time this happened the new practice manager assured me she would get the situation in hand. The second time was over a year later, the practice manage was at a different office that day, and I declined to reschedule.

I've had a piece of metal stuck in my eye for about the whole week thinking it would finds it's way…read moreout... I was referred to this place by a co worker. I called them in the morning with my emergency and they found a opening for me to come in asap. I was in and out working 30 minutes. They were careful and very pleasant experience. Thanks!!

I have Central Serous Retinopathy, leakage behind the Retina…read more Dr. Bird of Ocusite referred me to Dr. Bessette. She and the whole team are doing a great job. They are very thorough. The front end staff keeps fairly tight rein on the door and checking in - Covid precautions.

Another Dr's office failing along with Rochester's declining health care system. I sat there for…read more45 minutes this morning before asking why I was not being called into my appointment. Apparently, they have a new system and people "fall out of queue" . . . consistently for several months. Hey, GOOD TO KNOW! Thanks! They seemingly can't figure out how to keep track of their patients and the order in which they check in without their computer. After finding this out and having to make another appointment for the future, because I am now really late for work, I am looked at like I am crazy for being upset and on to the next person - sorry, sucks to be you. NEXT! Then, they rescheduled me with the wrong Dr. again and I had to call back to re-reschedule.

They wasted my time! I had a 9am appointment and they made me wait until 9:40 only to tell me that…read moresome light blew out so they can't do an evaluation. I asked to rebook and they told me that the next availability was 3 months. I won't be back..

Horrible eye drop experience doctor says I will be charged extra for a "partial exam" that's was…read morenot completed since they scared my kid for life with their eye drop procedure--- then gives me zero notes or exam findings from the "partial exam" so weird

Dr. Catherine Whipple is the best Ophthamologist in Rochester, NY. I highly recommend her. She is…read morevery thorough with her exams, explains clear and understanding evaluations. I had one small problem with my stitches in one eye after my surgery and Dr Whipple met me right away at her office and fixed it. She is the best!

I have been seeing Dr Whipple as a surgical patient and her wonderful aesthetics staff for several…read moreyears now. I have never questioned or felt pressured in any of their services recommended or performed. I LOVE everyone of them and their new office is Beautiful!

Ocusight is very difficult to communicate with. I had glaucoma surgery there 6years ago. Now I need…read morean MRI and the imaging tech stated due to new safety protocol, they need to obtain information on the procedure performed. I've made repeat phone calls over 8 days to try to obtain the data to allow the MRI. I'm in severe pain and frustrated in the delay in responding to this request.

Expect to wait 2 hours for your scheduled appointments booked months in advance. Staff and doctors…read moretake the brunt of it, since the scheduling system is not managed efficiently. I have personally seen several patients fed up and walk out. It is not acceptable to disrespect the time of your patients and continue to book in this manner.

Thanks to everyone who tuned in LIVE on 10/27/16 to watch my LASIK procedure and to support me…read morethrough it - I'd choose LASIK over having my teeth cleaned any day of the week :) I'm seeing & feeling terrific, and I'm so impressed with the team here ... more so than I've ever been. The little things no one else would even notice that they do to help patients through every stage and really walk the journey alongside of them, well, I've just not seen this type of incredible care in any other ophthalmology/LASIK practice - and I've been to hundreds of them across 3 countries in my previous job. Let me give you my professional history as it is relevant to this review: I started out as a certified ophthalmic assistant at age 22, specializing in refractive surgery with corneal doctors for about 5 yrs, and by age 27, I was hired by Bausch & Lomb to be a Clinical Applications specialist for the Northeast territory. Basically, I trained doctors, techs, and nurses how to use the excimer laser, the diagnostic equipment, and the microkeratome. But my job was often times comprehensive, in that some sites were just beginning, so I went through the whole laser suite/surgery center set up and flow from beginning to end with them, including first cases. Often sites had brand new staff who never had experience assisting or working up LASIK patients. Many times throughout our training position, myself, or other trainers around the country, were teaching from scratch. I did more than train as well: collected outcomes data, lectured at special meetings, devised and developed training tools, and worked with doctor consultants and engineering colleagues to optimize results and software. Within a couple of years, I became the National Training Manager for the USA. A couple years after that and I was promoted to the head of the Training & Clinical Applications Specialist department for North & South America. So to tell you that I've worked with a ton of LASIK practices, doctors, and techs/nurses is a giant understatement. I've had so much experience in the field with other practices that when I decided to hang up my travelling hat, I knew the only place I wanted to help manage was Dr. MacRae's practice, if they would have me :). Being the patient is completely different than managing the practice day to day, and until I experienced my evaluation, consent, and surgery from the other side, I truly couldn't appreciate the skill set each individual brings to the patient. My team literally asked me to critique them and let them know what they could have done better - not too many people can show that kind of vulnerability. And they weren't out to "impress" me, they treated me just as they would anyone else who came in for an appointment or surgery. The pressure was on the night I had my surgery with 30+ Optometrists in our office and many people at home watching live surgery, and not one person on staff faltered or blinked an eye - they all hosted a large group of doctors for a couple of hours before surgery (after being at work since 7:30am) in addition to teaching/explaining the procedure as it was happening...and they simply rose even higher in their quality of care, efficiency, and thoroughness. Would you feel nervous having surgery knowing the team had been working for 12 straight hours just prior? While we don't treat this way, this situation was the case for me! You would have thought I was the first case of the day. I've seen and heard these technicians and doctors talk and work with/treat thousands of patients in the last (almost) 4 years...being on the receiving end, well, wow, I couldn't be more proud of each and every one. I struggled to find even 1 thing to critique - outside of waiving a magic wand to fix my eyes, of course smile emoticon:) While I know no one is perfect, and don't expect perfection of anyone, including myself(!), they were darn close to it, and I know that with each patient who walks through our door, calls our office or emails us questions, I can, with 100% confidence, say this team we've assembled is unsurpassable in experience, skill, kindness, care, and heart.

I arrived 5 minutes before my 8:00am appointment and I checked in online to ensure that I was ready…read morefor the appt when called. The doctor leisurely walked in at 8:23am, said hello to the staff as he walked by then exited the waiting area. I was called in to the exam room at 8:30 am. After a brief exam by the tech, I'm still waiting to see the doctor and it's 9:10am. If patients are expected to arrive on time why are the docs permitted to walk in late? First time seeing this doc and I don't have a good feeling. Do better with your time Flaum Eye and have more respect for your patients' time.