Purchased my 2022 Chevy Silverado through Alan Webb a few months ago. As with so many vehicles today, there is a shortage and there was a hefty adjustment over MSRP. I came in near closing time and the pressure was on. No way to put a deposit to even hold it to the following morning saying that would be illegal as it would be false advertising for anyone that might see it on their website, however I have since learned other dealerships interpret this differently and gladly took a deposit to hold a vehicle that was in high demand as well. Ultimately I purchased the truck as it did meet the criteria I had and do love the truck, but would rather I could have supported a more friendly dealer. I e tried scheduling service there three times and have had difficulty finding any times that would work and able to get appts at other dealers with friendlier service than I have received in the past at Alan Webb with my prior truck. Would say they may have what you want, and if so, may be worth getting. But, go in with eyes wide open and knowing what you are willing to pay and don't count on support after the sale. read more

Alan Webb Chevrolet - Auto Repair Near Me - Vancouver, Washington

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ZERO STAR IS WHAT I AM GIVING!!!! Have never had a positive experience with this dealership! They have been dishonest, misleading. I will only comment on my experience today as it would take a novel to write about my previous experiences. I purchased 2 lube for life for my vehicle when I purchased my vehicle. After 3 1/2 years of getting my oil changed. I show up for my scheduled appointment and have the employee at the counter tell me I have to show a pamphlet, that I was never given to prove I have lube for life, otherwise they will charge me $104. When I made the appointment they confirmed I had lube for life. How could they see it on their system when making the appointment, but unable to verify at the time of service. When I asked to speaks with a manager, no one was available. Yet again horrible service. They meet and exceed every car dealership stereotype! read more

Thank you Travis for the quick and painless car buying experience, your help was much appreciated!

I don't typically write bad reviews but when I have my time wasted after working with these guys for 2 weeks to purchase a used car, I feel I must voice my frustration. I was communicating with 2 salesmen about picking up a vehicle that had "several issues." I walked one of the salesmen thru a process to have one of these issues fixed and he said it was completed and the issue didn't happen any further. I told him great and I'd be in on a day or 2. I came in 2 days later to purchase the car and when we got in to drive it, we found the issue remained. No big deal, it was having recall work done at a dealer the following week. I told them I'll hold off until it's completed to finish the purchase since the other issues weren't resolved and it was getting a recall fixed. I told the salesmen that I would be in the day of or day after the recall to purchase. I go in the following day and to my surprise they sold the vehicle from underneath me, after assuring we had dibs on this car. The lack of communication between sales and sales manager is astonishing. After working in the auto business for almost a decade this type of behavior is exactly what gives dealerships bad reputations. Save yourself a headache and don't do business here. On top of this, I had actually spoke with a previous manager here and had them contact Keith the current sales manager, to let them know I wanted to purchase the car and I wasn't here to waste their time. I told them I wasn't in a rush and they seemed they weren't either as the car had an appointment at the dealer and it wouldn't sell before that, despite being told we had dibs on this car, they sold it the next day, when I told these guys I'd be in to purchase. I'm truly mind boggled these behaviors still go on at established dealers. And again, I've been in the business for almost a decade. ​ read more

We have made two purchases at Allen Webb and both times made the purchasing process very positive experience. Whenever in the future I plan on buying again I will go to them first. read more

I took my 2017 GMC Sierra to get serviced and a recall done. They didn't fix my break issue and worst of all they cut my seat and don't want to take responsibility for fixing it. The service manager didn't even want to take the time to talk to me. I recommend not taking any of your vehicles there.. read more

Alan Webb Chevrolet - It looks like they accidentally Cut a hole in the seat and decided to cut that whole section out hoping I wouldn't notice - Auto Repair Near Me - Vancouver, Washington

Yes, I will write a review. You know society is afraid to take their cars anywhere for THIS reason. I take my car in to the dealer which SHOULD BE THE MOST TRUSTED , for a simple oil change and I now have issues, no heat! There was absolutely nothing wrong with my car, or my heater prior to the oil change appointment. I will not be one of those girls that takes this. It is not okay. It is wrong. read more

Should have looked at the reviews before coming here. The only reason I came here is because Wentworth in Portland was bought out by Subaru and I needed to get some maintenance work done on my Spark. This place was the closest dealership so I picked it over Wentworth in Wilsonville. My main irritation was when waiting in line to check in for my appointment, a lady walked in and started shouting "where do I check in for an oil change?" After being told there's a line, she says "I'm an employee, I need to be served." Instead of being told to wait for customers, an employee went ahead and started to help her! I stated out loud, "Well, I guess this is why GM has declared bankruptcy yet again." Seriously, not cool Alan Webb. Customer Service 101: don't let entitled employees go ahead of paying customers. Also, there's nothing near this location. And the employee taking care of customers couldn't multi task to save her life. Every task seemed to encumber her and it took forever to get checked in. However, another employee saw that I had been waiting and got me checked in. He was very nice and made the trip much better. One star added for him. I think next time I'll just drive the extra few miles and go elsewhere. read more

This place has bad reviews for a reason. If you are reading this review then you obviously do some homework hopefully before you set foot in a dealership. You have been warned. I went in to get my car serviced and have had nothing but the run around regarding where the parts are. Never have I had my car in the shop for such a long time...and when I call to ask about an update I get attitude from Ken H. Not sure if Alan Webb or the Webb family knows how this place is run but if this is how they do business how are they still in business? read more

I would like to recommend Alan Webb to any and everyone looking to buy a vehicle. There sales team went above and beyond namely who I would like to thank is Jamie from the sales team who helped me throughout my experience in purchasing my 2021 custom Chevy Trailboss . She answered everyone of my questions with the upmost certainty and helped me in finding the best deal. I will definitely be returning for the future purchases of my vehicles. Steve read more

The wife and I bought an 07' Yukon there. The vehicle was a total Lemon. Had numerous problems the second we left the lot. We've spent half what we paid for it on repairs alone. Next vehicle we sure as hell won't be coming here. No way they didn't know about the issues in this vehicle when they sold it to us. Shame on me for listening to my wife and getting it that day. Lol. I knew it had to be too good to be true. And it was. read more

I just purchased a new 2014 Volt from this car dealership in Vancouver. Alan Webb Chevrolet is an amazing and impressive business. My salesman, Mike Woods, was over-the-top amazing! He jumped through all the hoops to get me the car that I wanted. As a result, I was able to do my transaction over the phone, and Believe it or not, through text messages! This allowed me to have all the details of the transaction in writing on my phone. When I got to the dealership, I met Mike Woods for the first time. The car he had promised me was exactly the way I wanted it. No surprises. Just as I had imagined, he was nice, funny, friendly, Sophisticated and savvy. He was also honest and everything he promised me was the way it was supposed to be. Thank you for giving me a great experience at the dealership! I highly recommend Mike Woods as a salesman! Lisa Abbott read more

So, I'm a woman. And, like many women, I have car-buying baggage, in my case leftover from the 1990's, when my mom and I were told by various car salespeople that we had to "wait until your husband gets here," etc. YUUUUUUCK. But it's 2018. And although I didn't expect car buying to be entirely smooth sailing, I did expect it not to suck on 1990's levels. Spoiler alert: it did. Or, at least it did at Alan Webb. Here's the story. I went to Alan Webb with a friend, because they had a really exciting used car (a Toyota RAV4 with very few miles on it). Alas, the sales guy said that the dealership had lost the keys, but he promised to have the car rekeyed "first thing" the next morning so that I could test drive it. Okay. Annoying, but understandable. Not so understandable was the fact that he pressured me to buy the car anyway, on the spot, without ever having driven it. Also, he kept calling my friend and I "girls," over and over again. Yuck. Alas, the car wasn't rekeyed for another two days. But when I finally got to take my test drive, it was the 1990's all over again. He showed me the hazard switch, because "Girls love this. They use it to pretend to have a flat tire so they can pick up hot guys." He told me that he's a giant fan of *INSERT NAME OF POLITICIAN YOU HATE*. Then he wouldn't negotiate with me because we should... wait for it... negotiate with my husband! So, yeah, Alan Webb, I really wanted that car. But now This Girl telling everyone I know to stay the hell away from Alan Webb. Footnote: I had good or great experiences at every other dealership. These included Beaverton Honda, Stoltz Motors (Portland), Lithia Suburu (Oregon City), Carmax (Clackamas), and Broadway Toyota (Portland). read more

Absolute terrible company. I took my truck for an oil change to them, they left my radiator cap off after topping off the fluids!! This caused my truck to obviously massively overheat and caused extreme damage to my engine and transmission. I have confirmed the damage and the cause immediately by another more reputable shop. The Alan Webb Chevrolet office forwarded me to a managers voicemail who never once returned my calls, he instead had Sephora in the front office call me back and tell me to buzz off they will not be doing anything. Sephora straight up lied and told me my oil change vehicle report said my fluid was burnt prior to the issue, I have the report and there is nothing in the report saying burnt fluid. DO NOT EVER GO HERE read more

They tried to sell me a lemon! I came in to look at a 2009 Accord they had listed on their website - car looked good on the outside, and the salesman gave me a "condition sheet" from their shop that claimed all mechanical details were "excellent" (green boxes checked). When I said I wanted to have my own pre-purchase inspection done at an independent mechanic, the salesman got huffy and said, "you know it's a used car - every used car is going to have issues." Boy, am I glad I had the pre-inspection done! Not only was there the usual wear-and-tear that you expect on a used car - there were significant (and expensive) deferred maintenance items that were overdue (timing belt, front rotors were warped). When I went back and made an offer contingent on the dealership bringing the deferred maintenance up to par, the salesman balked. The cherry on top was that the "take-it-or-leave-it" price he offered me (WITHOUT offering to take care of the deferred maintenance) was $900 more that what they had advertised on their OWN website two weeks before! All that for a car which, if I had bought it, would have immediately required $1,500 in repairs. What a waste of my day talking to these guys! read more

I made my first adult purchase here and man on man did I learn a lesson. Never buy anything from Allan Webb Chevrolet. The fact that these "men" could look me, a 20-year college in eyes and sell me a piece of crap is insulting to not only the company but to mike himself and the character of person he is. I hope I don't grow up to sell crap to college kids and then go home feeling good about it. The mechanics they have that "inspect" the cars before sale must be less qualified than I am. To the point that they can't even get solid brakes on their vehicles before sale. Within two weeks, I had to get new brakes and now the engine is making a sound every-time I accelerate and change before shifting gears. Oh but don't worry, I got the warranty! Let's see if that is even a real thing. I'll keep you guys updated. Lost story short, screw this place and screw the dealers here. Three weeks off the lot and here we are read more

alan webb is great! Yelp and alan webb are the best....... They offered to charge me ONLY 50k over MSRP for z06 preorder!! amazing. If you are ok driving long distance there are TONS of dealers that will allow you to preorder for MSRP!! read more

My quote for repair went from $610 to $300 to $157. As my current mechanic stated, "They got caught with their hand in the cookie jar." This review is specifically for the service department. I had taken my vehicle here because it essentially died at a stoplight. I had it towed to this dealership because I believed it to be the alternator which had still been under warranty and needed a GM dealer to honor that warranty. I called Alan Webb and was told that it would be checked out first thing in the morning. I didn't receive a call until 3:30pm the next day and they had told me it was a fusible link for the alternator. I then received a quote of $610 to repair the damage which was the fusible link replacement along with the initial inspection. After I told the gentleman named Adam, that that price was really high and I would find another shop to fix it; Adam said okay and we ended the call. After setting up an appointment with another repair shop in town, Adam from Alan Webb called me back and said the mechanic was willing to come down in price to around $300. I found this very weird since they basically cut the price in half. I still refused the offer and decided to drive down to Alan Webb Chevrolet and have a tow truck pick up my vehicle. After arriving at Alan Webb, I spoke to Adam again about the original quote and why it was so high initially. Adam explained to me that the fusible link was internal and not external and was a time consuming repair. He then asked what he could do to get me to stay and have my vehicle repaired there. I told him that I already had plans and a towing company picking it up. Adam then told me to cancel the towing and that my vehicle was already fixed and the fusible link was replaced. The reason for the one star rating is because I personally felt like these people literally lied to my face and tried up charge me for a simple repair. I was thankful for paying $157 however, I do not have a peace of mind about the whole situation and I'm still taking it to a repair shop to have another opinion. I feel like no one should have to feel apprehensive about taking a vehicle into an actually licensed Chevrolet service repair shop and that we, as customers, should not have to feel like they have to bargain to get a fair price for a repair. I appreciated Adam for negotiating the price with the mechanic since Adam did say it was the quote from the mechanic and not him. Regardless, I should not have to have the cashier bargain for my repair costs. Needless to say, I will not bring my time nor money to this establishment again. read more

Did not fix the problem despite their boastful rhetoric about auto repair and service. The problem started again after driving the car less than 1 mile After 1100 dollars was wasted. I told them what needed repair and they changed out a computer chip that had nothing to do with instrument gauges nor did the ABS braking system work any better They are frauds. read more

They did a great job and the place was spotless! Keep up the great work! Nathan was a doll even with my Voucher use and having to learn how to apply it to a serve ticket. read more

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Issues with this place EVERY TIME! Where to begin? We are a corvette owner, bolts not put back on after hood was removed, thank god we noticed a few days later! Misinformed regarding factory oils and transmission questions. Scheduled an appt and when we got there the part had been sent back.... so a wasted trip. Had to reschedule again! Service dept running 2 hrs behind schedule and no calls made to inform customers to bump up their times or reschedule so oil change was a 5 hour wait before completion. Looking to possibly upgrade our car, looking at a 92k vette, sale person disinterested and when I asked a question his answer was "I don't know" with no offer to find the answer. I finally said I'll google it and left. Basically u guys need a complete overhaul from service to sales. Bree is nice, that is it. read more

Horrible experience brought two vehicles here four separate times and had bad service every time. Tonight I was asking for clarification from the service rep Megan on why I have received such different explanations she immediately was combative and refused to listen to my story after much energy and time she finally answered my question, only to refuse scheduling future appointments to fix and issue. If you need service a drive to Portland or even Seattle would be recommended. The abundance of reviews about bad service are founded and clearly ignored. I was flabbergasted and needless to say Allan Web needs to know how his business is being handled. read more

My elderly mother and I were on a 14 hour road trip earlier this week when our Equinox had a problem on the freeway in Portland, Or. We went to Alan Webb Chevrolet to have it fixed. When we got to the service advisor, she told me "We don't have the time, I don't have anyone who can diagnose it right now. You can go to Auto Zone and have them scan it." She didn't care that we were on the road, that my mother is elderly or that we were having problems. She sent us to Auto Zone and went back to her desk. Her horrible service is a reflection of the dealership. She didn't ask us any questions as to what happened, how far we were traveling, what sound we heard, how old the car was, nothing. I tried calling the service manager, Floyd, today a total of 6 times, leaving a voice mail on the 3rd try. No response from anyone. Shame, shame on Alan Webb Service Department for their terrible customer service. Being from the Portland/Vancouver area, I will never be back and will be passing this information along to friends and family. read more

Terrible customer service. My Silverado has been in 3 times for a new transmission. Each time they say it's a different problem causing the transmission to blow. Seems like they are throwing parts at it. Now they won't give a time frame on when I'll get my truck back nor will they give me a rental. I can't go without a truck. It's a joke. read more

I have to say the same thing happened to me this company needs to be held accountable and that's exactly what I attend on doing I went in to the car lot looking for a new Tahoe they did not have anything worth looking at the sales guy said they took some trades that were brought in today but still needed to go threw service I saw one I was kinda interested so I asked the price he had to get details because it was not in the computer yet and he had no keys I told him I did not have that much time abs that I had a trade in so long story short they blue balled me on my trade in and charged me 52 thousand for the Yukon mind you have not test drive it yet I said I did not have that much time was going out of town the next day I could jut believe that it could threw service so fast well they pushed a warranty on me so hard that I ended up getting the warranty .I'm glad I got it I guess well I got into the the Yukon for the first time and I had to go straight to the airport when I got in to the Yukon I was flippen pissed And. besides my self driving g this unsafe Yukon and the smell and how dirty it was and broken sunroof front end ready to fall out shocks were fried and the tranny slippen when I finally got it in to service they hassled me telling g me that I needed to keep the Yukon there so that the warranty team can come out and see if I can get it approved now why the heck would you buy a warranty just to get it approved and to have to leave your car there till they came out to look at it they knew all about the issues when I bought it and did not care when I asked to trade in fir a brand new Tahoe like I wanted they said oh we're not getting anymore of them because of the chips and they only would give me thirty for the Yukon mind you I had a to weeks and they charged me 52 for it well I write emails after emails got nothing so I' have gotten my self an attorney and I will do everything in my power to make sure they do t do this to anyone else and so I can get my NEW TAHOE WITHOUT IT COSTING ME A EVERYTHING I HAD A 27 thousand dollar trade in read more

Absolute terrible company. I took my truck for an oil change to them, they left my radiator cap off after topping off the fluids!! This caused my truck to obviously massively overheat and caused extreme damage to my engine and transmission. I have confirmed the damage and the cause immediately by another more reputable shop. The Alan Webb Chevrolet office forwarded me to a managers voicemail who never once returned my calls, he instead had Sephora in the front office call me back and tell me to buzz off they will not be doing anything. Sephora straight up lied and told me my oil change vehicle report said my fluid was burnt prior to the issue, I have the report and there is nothing in the report saying burnt fluid. DO NOT EVER GO HERE read more

Usually the sales rep negotiates. We were offering 20,000 cash down with a trade in. We asked if they'd come down 3000 from the price, and we were told the price was set. So after I got a hold of the general manager the sales rep came down $1000. Are you kidding me? Don't they usually go back-and-forth with their white sheet to financing writing numbers down while making you sit for six hours? This took only a couple of emails for them to push us under the rug. Will NEVER go back to Alan Webb. read more

I've been coming here for oil changes so nice it's the only Chevy dealer in my area. Just got my oil change done. They said "we topped off all your fluids" you may need to replace front brakes. Opened the hood, my brake fluid is low, my coolant is low because my water pump needs to b replaced and my front brakes are metal on metal. I had my calipers replaced there to keep everything OEM. Nope, they installed some cheap aftermarket materials that rusted out within a year. When I brought it to their attention, they gave me a lame story that the part wasn't available, something you should mention before the job, not after you cash out. These guys are liars and they don't go out for their customers, they stick it to them. I can't stand when people lie to me and I don't trust anything they say anymore. They talk a big game and make you feel like you're taken care of but their actions do not reflect on their word. Do yourself a favor, go get your car fixed somewhere else. read more

I recently got my new car from another dealer but had to use Chevy's finance guy, Dave, and I have never been treated so poorly in a professional environment. From his dismissive attitude to his sexist comments, it was the worst car buying experience I've ever had. When the dealer threw in window tint because of how awful Dave was to deal with, he actually had the nerve to tell me, "Wow sure does pay to be blonde." And when I called him out for his inappropriate comment he sarcastically responded with, "Oh sorry, it pays to be an attractive blonde, is that better?" Anyone who knows me knows I am far from a feminist and not easily offended, but this pushed me over the edge. Car buying is an intimidating environment for women in the first place, and while I know not all dealers are like this, people like Dave (& the GM of Alan Webb who dismissed me and said he sided with Dave, offering no action to make things right) make the experience demeaning and insulting, and I don't think that level of disrespect should be tolerated. I do, however, highly recommend Alan Webb Mazda, as soon as they get their own finance guy. read more

This is a usual car lot with usual typical salesman. They will absolutely try to lure you in with very misleading ads. They try to tell you that you can "Trade up and Lower Your Payment", when in fact it will be the exact opposite. When you work from 7:30am to 5:00pm, the last thing you want is to have your time wasted, and unfortunately that's what happens here apparently. read more

This happened on May 24, 2019 and here it is June 11, 2019 and I still have gotten no where except passed onto their insurance. What a joke of an operation and huge lack of customer service. Not to mention how sick and tired I am of having to answer the question "What happened to your truck" countless times a day. Really wish I knew where to get one of those large magnetic band-aids and write "Courtesy of Alan Webb Chevy" on it! read more

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This was a great dealer, but in the last year, they could care less. Scheduled a oil change, and it took 2 hours. I think Dick Hannah must of bought them out. read more

Professional for the most part, but severely lacking in customer service and enthusiasm. I feel like I'm walking into a crypt when I go there and absolutely dread taking my car there for service. They also "speed up" the GM recommended services, meaning your 72,000 mile GM required service will be sold to you at around 35,000-40,000; have no idea if this helps maintain longer life or simply a dealership gouging for more money. read more

I went for servicing on my 2011 3500 HD LTZ. Bree was my service coordinator. She provided excellent communication and excellent service. She went the extra mile by looking for and finding the coupon that offered great savings. It was nice to finally find a dealership in the Portland/Vancouver area that I was comfortable with in servicing my 1 ton dually. Special thanks to Bree. You did not stand a job! read more

Have been using them for car service for years on my 2009 Corvette. In the past year I traded the 2009 and bought a new 2014 Corvette from them. And then more recently, traded a car there and purchased a used GMC SUV at this dealership. I originally came here based on the recommendation from a manager at my work who was impressed with their service. I like how this place is run. Everyone I come into contact appears to like their job, they treat me well, and always get the service work done right for me. Over the years I've done business at a lot of dealerships, even sold Fords for a year in 2000. I can spot a sloppily run dealership fairly easily by the employee's attitudes and I'm genuinely impressed with this Chevy dealership / they run a fair, friendly place. Buying and trading the cars here was fun. I didn't have to hammer on them to get good deals as their pricing is pretty darn good. I research prices pretty heavily before I go in but over time I've seen they're right there on price without me having to play games. The sales manager, Josh, is the gem of the industry. He's a rare one in the sincerity, honesty and friendly categories and seems to set the tone to his salespeople. read more

Alan Webb Chevrolet - Traded my 2009 for a 2014 Corvette. Great pricing, honest people...I feel I made a smart move dealing here. - Auto Repair Near Me - Vancouver, Washington

People don't mostly remember what you said or did for them. People mostly remember how they make you feel.

Came in to cancel a service contract and get gap information on a vehicle I had previously purchased here that was totaled. Called first, and they said to come on in. Upon arrival I was greeted and asked what I needed. I explained and he told me to have a seat and he would let finance know I was here. It would be 5 to 15 minutes he said. An hour later, an employee walked up to me to find out why I was sitting in the lobby, as I was the only customer. I explained I had been waiting an hour and needed to do some paperwork. He apologized and said finance hadn't had a customer for half an hour. He said give him 2 minutes and he would be out to help me. Tick, tick tick, still waiting. These are the same guys who deposited my deposit check too early and overdrafted my account... yeah, not good experiences here at all read more

This dealership is outstanding and one of the BEST!!! In all my years, I have been able to work with several dealerships and only TWO win my 5 star approval and Alan Webb is at the top of my list. Jeff Anderson and the rest of the sales team were so outstanding. I am a single lady so it can be intimidating to me to buy a vehicle, but this team made me feel comfortable, they answered all of my questions and they put me in a great used vehicle. When you are in the market for any vehicle, new or used, I would recommend you visit this dealership first. read more

After assuring me that Washington state law REQUIRED vehicles undergo a THOROUGH inspection before being placed for sale, this dealership attempted to sell me a Mazda CX7 with a blown turbo and bad timing belt (needing a whopping $3300 in repairs) for well above "Clean Retail" book value. When I had the car inspected by another Mazda dealership they discovered the repair issues, along with the information that the manufacturer's warranty had been voided by the original owner. This being a matter of record with Mazada USA I found it stretched credulity to believe - as they told me - it had simply been "overlooked" After trying to hustle me into a MUCH more expensive car, I finally told them I wanted to rescind my contract and get my car back (which they claimed needed to be sent to auction for it's poor condition) however, by that point they had ALREADY listed it for sale at WELL over it's value; given that it wouldn't pass emissions testing and to sell a car in that condition is ILLEGAL, I was fairly appalled Finally, when I checked the website the following day, the faulty CX7 was back on offer at the same price they had attempted to sell it to me. It was immediately apparent my suspicions were totally confirmed and they had willfully CHOSEN to "overlook" the information about the car's catastrophic mechanical flaws. This dealership clearly has no compunction about gross deceit and should be avoided at all costs. read more

I brought my vehicle in for repair. The estimate seemed high so I checked other dealers and did some online research and found this shop to be almost 100 dollars too high. When I presented my findings to the service writer, she said that it was the tech's fault, he gave her the wrong labor amount, so sorry. So my money is not worth being careful with? I can't get an accurate fair estimate from someone that is supposed to know their job for a straight forward repair? There are only two explanations, one is that they tried to rip me off, the other is incompetence. I had the repair done for the proper price, but when I picked it up there is a 20 dollar "shop fee" on the invoice. Everybody pays it I am told when I asked. It is to dispose of old parts. Well give me back my parts. No, it has a core value. So I am paying to take away a part that is valuable? Why does everybody pay this arbitrary fee that is ill defined? I gave in a paid, but I never will again! Give me an invoice for what I am paying for and then I will pay it. I am not paying any more "fees" for something I do not receive. I am not a cash cow, I will pay a fair price, but I am tired of being constantly pick pocketed. This dealership shop is just another example of the mentality that when you are getting your car repaired you will just pay anything, and so they might as well get what they can out of you. I will not go back here, ever. read more