I have not experienced a more unpleasant and unprofessional company in my entire life. I will never…read morepurchase a home that aero is the supplier. They changed my meter for a new propane meter, we reported a gas smell, the tech came back out to state the initial tech did not secure the meter properly and that he was a novice. They also charged me 89.99 for the service call. They also can never tell you when a tech is coming to turn on the meter. The reps that answer the phone are untrained on simply giving billing explanation. We lived here for the first 2 years and did not get a consistent bill. They do not offer installment plans. Request non refundable deposits and are not govern by the state or federal government for rules and regulations!

From start to finish, Aero Energy was great to work with! They responded quickly to my request, had…read morepricing for me that was fair to the market, explained propane to me, and completed the work on time! Highly recommend!

Captain's Cove Utility Company is the company which manages water services in the Captain's Cove…read moreneighborhood of Greenbackville, VA. I'm not sure if it will make a difference, since we don't get a choice of who services our water in the neighborhood, nor do I know if anybody will ever actually read this review, since this yelp page seems to be pretty unpopulated. But I'm feeling so incensed at the decrepit level of service that I've received at the hands of this company, that I set up a yelp account specifically to let the world know about it, and thereby, hopefully, to begin to fix it. I moved into Captain's Cove a year ago this month. When I moved in, I called Captain's Cove Utility Company to transfer the bills into my name. Water service had been in place to the house from the day we moved in, but I wanted to make sure the billing came to us smoothly. It didn't. Six months later, we suddenly received a bill stating that our payments were overdue, and that if we didn't pay up pronto, we'd get our water turned off. It was the first we'd heard from the company. We had gone that long without seeing any kind of correspondence or billing from the company, assuming that the billing must be on some kind of semi-annual or annual cycle. We should not have been so passive... our fault... but this seemed sudden and excessively burdensome. Somewhat put out by the way we had been treated, we paid the bill... which was a stretch for us because we'd not had time to save or allocate those funds in our budget. We left the incident behind us, feeling that since we had finally started getting billed, things would go smoother henceforth. It was not to be. The billing came sporadically. At one point, we received a bill which clearly showed a due date of December 30, and so we scheduled a payment with our bank to pay the appropriate amount on December 15. On December 2nd, we received another bill claiming that we were late on payments, and that if we did not pay the late amount by December 8th, our water would be shut off. Again, we paid it, but again, we were put out not only by the unexpected expense but by the conflicting, and threatening, communications which we were receiving. By this time, we had performed a 4-month temporary move to Maryland, and I suspected that something was going wrong with our forwarded mail. It seemed reasonable that this could be part of the problem. Not the whole problem... because the communications which we were receiving were still contradictory, and threatening, and we did not feel that we deserved this treatment, because we paid the bills as often as we received them, by the dates specified. But, trying to fix things peacefully anyway, I called the company again. I wanted to make sure they had our correct billing address, so that bills would get to us in a timely manner. Our house in Captain's Cove sits on two lots, and we are required to pay separate bills for each lot. I wanted to make sure that the bills for both lots were going to our correct billing address. The man who answered was Bill Heern, and he identified himself as the project manager for the company's operation in Captain's Cove. Bill was, to put it mildly, the rudest, most abrupt, and absolutely impersonable human being I have ever had the displeasure to converse with, as a customer speaking to a service provider. When I asked if Bill could confirm the account numbers for the two properties in question, he said that he would look it up later. I stated that, due to my experiences with the company, I wanted to make sure the business was complete over the phone. His exact words were: "It's not gonna happen." I asked how the business would be confirmed as complete in a satisfactory way, and he said he'd "give me a call in a few days." That was a week ago. I've not heard from Bill, and frankly, given the level of organization I see inherent in that company, I don't expect to. I have every expectation that my billing will continue to be screwed up. And if they continue to screw up my billing, and if I am unable to make the diving plays which have saved me from late charges in the past, and if they then attempt to damage my credit... then my only recourse will be legal. The one thing which Captain's Cove Utility does do right seems to be in the area of reporting. They publish a comprehensive water quality report, which I have seen for the last year, and its results are not promising. It shows that the neighborhood obtains its water from a series of wells, and that at least one well has been shut down due to unsafe levels of arsenic, and other wells are hovering just below the level considered "safe" by the EPA. I don't know how to fix this, short of firing this outfit and completely replacing it with something else. It's my strong recommendation that they be replaced with a company that has a vague idea of how to perform proper water service.

Fair pricing and good customer service. They are responsive if an issue arises. Good company.read more

Twice in the last 2 months they came door to door claiming their competitor raised prices when they…read morein fact didnt and also completely ignored the no solicitation sign on the door. Tell your people the next time they will be considered trespassing on my property

My house had a power outage the other day. My husband reported the outage online and I also called…read more I spoke to Mr. Robinson who was super friendly and understanding. He was able to provide me with an update on when a technician would be out and let me know that other people in my neighborhood had the same issue. He was very thorough and ensure he had my proper information before ending the call. I see terrible reviews about BGE and I am sure because they serve so many there are sometimes issues. With any outage I have had at my home, it has always been corrected in a timely fashion and I have never experienced issues with my bill.

Even setting up an account is literally impossible. They require access to your credit score, which…read moreI gave them, but they still insist that my scores are frozen on Equifax. Okay, fine. Well this issue can't be resolved because I cannot reach them by phone SINCE I DON'T HAVE AN ACCOUNT NUMBER YET. Okay, fine. I can reply to the email they sent asking to unfreeze my scores right? No - no one responds to any of the emails I send them. It is literally impossible to reach this company. I'm stuck in a Kafkaesque nightmare.

Adam, Harry, and Chuck were amazing! my husband and I had our water heater and HVAC system…read morereplaced in the same day. The team was respectful, communicated well, did a good job, and were on time.

New water heater that they installed gave up on Thanksgiving... had to order parts. Parts came in…read moretoday but they can't install until Friday. 9 days heating up water is not acceptable. Hubby is handicapped so now I have to rent a hotel room to shower....

Some of the worst customer service I've ever experienced. After getting a bill in December for over…read more8X the usual usage/month, I began calling to figure out what was going on. Keep in mind, I've owned this vacation house for 9 years and have never had a usage month over 25 units or $35, so getting a bill for 170 units and several hundred dollars raises serious red flags such as a leak. After 4 months and 11 phone calls (where I was sometimes placed on hold for over 2 hours without anyone returning to the line), I was told yesterday that they never checked the line to the house nor the meter, that they "read the meter correctly" and that I am responsible for paying what is owed and to "get a gas plumber" to resolve the issue. Unreal! I would give them negative stars if able.

This company has the worst customer service. I moved and asked them to discontinue service. They…read moreowe me more than $40 for service paid after I moved. They created a ticket, promised to get back to me after 3 business days - didn't happen. I called repeatedly - issue was supposedly escalated. Still no response. Why are we stuck with such a loser company? The CEO and president need to be replaced and customers need to start a class action suit. They deserve negative stars.

Ran out of oil during the snow storm. Mistake on our part. Googled emergency oil delivery, and…read moreAmerican Energy Supply came up. Called the number listed and a very helpful woman named Tina picked up! Did not realize I had an account with them. She updated my info, processed my order and was so friendly! Was able to order oil and get confirmation that the driver would be here in an hour. I appreciated the prompt service and would highly recommend this company!

My family has been using American Energy for years. They are reliable, friendly, fair, and very…read morequick! We recently had a big problem with our AC, and despite the heat wave they handled it quickly and with ease. Bonus: everyone we've spoken with at this company is friendly, courteous, and willing to help. Highly recommend! Update: they now offer "the smart gauge" which we have. With a few clicks oil delivery is scheduled. Very convenient!

Horrible Management When a Problem Arises Their Energy Costs…read moreto Consumers Much Higher than Dominion Energy. The Employees and Linemen are Great!

terrible company never have I had an electric company be this incompetent. expect to lose power…read moreoften